㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ戀漀漀欀洀愀爀欀㨀琀漀瀀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀
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㰀䌀椀琀礀㸀䐀愀氀氀愀猀㰀⼀䌀椀琀礀㸀Ⰰ 㰀匀琀愀琀攀䄀戀戀爀攀瘀䴀猀最 䴀攀猀猀愀最攀䤀䐀㴀∀㈀㤀㐀㘀㌀㌀∀㸀吀堀㰀⼀匀琀愀琀攀䄀戀戀爀攀瘀䴀猀最㸀☀渀戀猀瀀㬀☀渀戀猀瀀㬀㰀倀漀猀琀愀氀䌀漀搀攀㸀㜀㔀㈀㐀㠀㰀戀爀㸀
US 㰀⼀䌀漀甀渀琀爀礀䄀戀戀爀攀瘀䴀猀最㸀
㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ戀漀漀欀洀愀爀欀㨀琀漀瀀✀㸀㰀猀琀爀漀渀最㸀㰀倀栀漀渀攀吀礀瀀攀 䴀攀猀猀愀最攀䤀䐀㴀∀㌀㌀㘀㈀㔀∀㸀㰀猀瀀愀渀
style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: ∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䴀漀戀椀氀攀㰀⼀倀栀漀渀攀吀礀瀀攀㸀㨀 㰀⼀猀瀀愀渀㸀㰀⼀猀琀爀漀渀最㸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀
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Contact Preference: 㰀䌀漀渀琀愀挀琀倀爀攀昀攀爀攀渀挀攀 䴀攀猀猀愀最攀䤀䐀㴀∀㌀㐀㤀㐀㐀∀㸀吀攀氀攀瀀栀漀渀攀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀 㬀洀猀漀ⴀ礀昀琀椀ⴀ昀椀爀猀琀爀漀眀㨀礀攀猀㬀洀猀漀ⴀ礀昀琀椀ⴀ氀愀猀琀爀漀眀㨀礀攀猀✀㸀
| 㰀琀愀戀氀攀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀吀愀戀氀攀 戀漀爀搀攀爀㴀 挀攀氀氀猀瀀愀挀椀渀最㴀 挀攀氀氀瀀愀搀搀椀渀最㴀
width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 㠀㐀㬀洀猀漀ⴀ瀀愀搀搀椀渀最ⴀ愀氀琀㨀 椀渀 椀渀 椀渀 椀渀✀㸀
| 㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀 椀渀 椀渀 椀渀 椀渀✀㸀
㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀 㬀洀猀漀ⴀ礀昀琀椀ⴀ昀椀爀猀琀爀漀眀㨀礀攀猀✀㸀
| 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀
mso-fareast-font-family:"Times New Roman"'>Resume 匀攀挀琀椀漀渀㰀⼀愀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
| 㰀⼀琀爀㸀
㰀琀搀 眀椀搀琀栀㴀㌀ 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㤀㜀⸀㔀瀀琀㬀瀀愀搀搀椀渀最㨀㈀⸀㈀㔀瀀琀 ㈀⸀㈀㔀瀀琀 ㈀⸀㈀㔀瀀琀 ㈀⸀㈀㔀瀀琀✀㸀
㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀
mso-fareast-font-family:"Times New Roman"'>
㰀⼀琀搀㸀
㰀⼀琀愀戀氀攀㸀
㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀
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㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀 㬀洀猀漀ⴀ礀昀琀椀ⴀ昀椀爀猀琀爀漀眀㨀礀攀猀✀㸀
| 㰀琀愀戀氀攀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀吀愀戀氀攀 戀漀爀搀攀爀㴀 挀攀氀氀猀瀀愀挀椀渀最㴀 挀攀氀氀瀀愀搀搀椀渀最㴀 眀椀搀琀栀㴀∀ ─∀
style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 椀渀 椀渀 椀渀 椀渀✀㸀
| 㰀琀搀 眀椀搀琀栀㴀㠀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㌀㔀⸀ 瀀琀㬀瀀愀搀搀椀渀最㨀 椀渀 椀渀 椀渀 椀渀㬀栀攀椀最栀琀㨀⸀㜀㔀瀀琀✀㸀㰀愀
name=resume> 㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ戀漀漀欀洀愀爀欀㨀爀攀猀甀洀攀✀㸀㰀⼀猀瀀愀渀㸀
| 㰀⼀琀爀㸀
|
㰀琀搀 眀椀搀琀栀㴀㠀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㌀㔀⸀ 瀀琀㬀戀愀挀欀最爀漀甀渀搀㨀⌀䔀㔀䔀䌀䘀㌀㬀瀀愀搀搀椀渀最㨀 椀渀 椀渀 椀渀 椀渀㬀
height:13.5pt'> 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ戀漀漀欀洀愀爀欀㨀爀攀猀甀洀攀✀㸀㰀猀瀀愀渀 挀氀愀猀猀㴀戀漀氀搀琀攀砀琀㸀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: ∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀刀䔀匀唀䴀䔀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ戀漀漀欀洀愀爀欀㨀
resume'> 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ戀漀漀欀洀愀爀欀㨀爀攀猀甀洀攀✀㸀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: ∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀☀渀戀猀瀀㬀☀渀戀猀瀀㬀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ戀漀漀欀洀愀爀欀㨀爀攀猀甀洀攀✀㸀㰀⼀猀瀀愀渀㸀
| 㰀⼀琀爀㸀
|
㰀⼀琀搀㸀
㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀㬀栀攀椀最栀琀㨀⸀㈀㔀瀀琀✀㸀
| 㰀⼀琀爀㸀
㰀琀搀 挀漀氀猀瀀愀渀㴀㈀ 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀 椀渀 椀渀 椀渀 㔀⸀㈀㔀瀀琀✀㸀
㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀 㬀洀猀漀ⴀ礀昀琀椀ⴀ昀椀爀猀琀爀漀眀㨀礀攀猀㬀洀猀漀ⴀ礀昀琀椀ⴀ氀愀猀琀爀漀眀㨀礀攀猀✀㸀
㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 挀氀愀猀猀㴀戀漀氀搀琀攀砀琀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀
font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Resume 䠀攀愀搀氀椀渀攀㨀 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀
mso-fareast-font-family:"Times New Roman"'>Marilyn Armstrong 㰀⼀刀攀猀甀洀攀吀椀琀氀攀㸀㰀⼀琀搀㸀
| 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 愀氀椀最渀㴀爀椀最栀琀 猀琀礀氀攀㴀✀琀攀砀琀ⴀ愀氀椀最渀㨀爀椀最栀琀✀㸀㰀猀瀀愀渀
class=boldtext1> 㰀⼀琀爀㸀
| |
㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀
mso-fareast-font-family:"Times New Roman"'> 㰀⼀琀搀㸀
㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀㌀㬀洀猀漀ⴀ礀昀琀椀ⴀ氀愀猀琀爀漀眀㨀礀攀猀㬀栀攀椀最栀琀㨀⸀㈀㔀瀀琀✀㸀
| 㰀⼀琀爀㸀
㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀 椀渀 椀渀 椀渀 㔀⸀㈀㔀瀀琀✀㸀
㰀搀椀瘀㸀
䴀愀爀椀氀礀渀 䄀爀洀猀琀爀漀渀最㰀⼀猀瀀愀渀㸀㰀⼀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㐀⸀ 瀀琀㬀氀椀渀攀ⴀ栀攀椀最栀琀㨀㔀─㬀
font-family:"Arial","sans-serif"'>
㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 ⸀ 瀀琀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀
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JOB OBJECTIVE: 㰀⼀猀瀀愀渀㸀㰀⼀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀⸀ 瀀琀㬀氀椀渀攀ⴀ栀攀椀最栀琀㨀㔀─㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀愀氀椀戀爀椀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀
mso-bidi-font-family:Arial'>To continue my career with an organization that 眀椀氀氀 甀琀椀氀椀稀攀 洀礀 䴀䄀一䄀䜀䔀䴀䔀一吀Ⰰ 匀唀倀䔀刀嘀䤀匀䤀伀一 ☀愀洀瀀㬀 䄀䐀䴀䤀一䤀匀吀刀䄀吀䤀嘀䔀 猀欀椀氀氀猀 琀漀
benefit mutual growth and success and gaining further experience while 攀渀栀愀渀挀椀渀最 琀栀攀 挀漀洀瀀愀渀礀ᤀ猠 瀀爀漀搀甀挀琀椀瘀椀琀礀 愀渀搀 爀攀瀀甀琀愀琀椀漀渀⸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀
style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 ⸀ 瀀琀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀
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More than 20 礀攀愀爀猀 漀昀 䌀甀猀琀漀洀攀爀 匀攀爀瘀椀挀攀Ⰰ 匀甀瀀瀀漀爀琀 愀渀搀 䄀搀洀椀渀椀猀琀爀愀琀椀瘀攀 攀砀瀀攀爀椀攀渀挀攀 昀漀爀
front/back end service/support ranging in various industries. More than 15 礀攀愀爀猀 椀渀 䴀愀渀愀最攀洀攀渀琀 瀀漀猀椀琀椀漀渀猀 椀渀 瘀愀爀椀漀甀猀 椀渀搀甀猀琀爀椀攀猀⸀ 䴀漀爀攀 琀栀愀渀 ㈀ 礀攀愀爀猀 漀昀
Telecom experience ranging from Implementation, order entry, provisioning, 攀渀最椀渀攀攀爀椀渀最Ⰰ 瀀爀漀樀攀挀琀 洀愀渀愀最攀洀攀渀琀 愀渀搀 猀攀爀瘀椀挀攀 搀攀氀椀瘀攀爀礀⸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀
style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 ⸀ 瀀琀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀
0in;line-height:115%'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 ⸀ 瀀琀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀
0in;line-height:115%'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 ⸀ 瀀琀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀
0in;line-height:115%'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 ⸀ 瀀琀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀
0in;line-height:115%'>January 2011-present, Axcent Networks, Inc., Plano, TXClean-up for outstanding circuits still billing but show terminated - 䈀椀氀氀椀渀最 爀攀猀漀氀甀琀椀漀渀猀⸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
ORDER MANAGER, 㰀⼀猀瀀愀渀㸀㰀⼀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀⸀ 瀀琀㬀氀椀渀攀ⴀ栀攀椀最栀琀㨀㔀─㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀愀氀椀戀爀椀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀
mso-bidi-font-family:Arial'>September 2010-December 2010, Insight Global ⠀嘀攀爀椀稀漀渀⤀Ⰰ 刀椀挀栀愀爀搀猀漀渀Ⰰ 吀堀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀⸀ 瀀琀㬀氀椀渀攀ⴀ栀攀椀最栀琀㨀
115%;font-family:"Arial","sans-serif"'>
㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 ⸀ 瀀琀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀
0in;line-height:115%'>CUSTOMER CARE 刀䔀倀刀䔀匀䔀一吀䄀吀䤀嘀䔀Ⰰ 㰀⼀猀瀀愀渀㸀㰀⼀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀⸀ 瀀琀㬀氀椀渀攀ⴀ栀攀椀最栀琀㨀㔀─㬀
font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>February ㈀ ⴀ匀攀瀀琀攀洀戀攀爀 ㈀ Ⰰ 䐀椀挀欀攀爀 ⠀䄀洀戀椀琀 䔀渀攀爀最礀⤀Ⰰ 倀氀愀渀漀Ⰰ 吀堀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀
style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀⸀ 瀀琀㬀
font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>Responsible 昀漀爀 爀攀挀攀椀瘀椀渀最 椀渀戀漀甀渀搀 挀愀氀氀猀 昀爀漀洀 挀甀猀琀漀洀攀爀猀 眀栀漀 眀愀渀琀 琀漀 搀椀猀挀甀猀猀 琀栀攀椀爀 戀椀氀氀Ⰰ
accepting and posting payments to account, MACD of service along with any 漀琀栀攀爀 爀攀焀甀攀猀琀 琀栀愀琀 爀攀焀甀椀爀攀 爀攀猀攀愀爀挀栀⸀ 䄀瀀瀀爀漀瘀椀渀最 愀渀搀 猀挀栀攀搀甀氀椀渀最 瀀愀礀洀攀渀琀
arrangement. Also make outbound calls to customer to advise them of past due 戀椀氀氀猀 琀漀 挀漀氀氀攀挀琀 琀栀攀 瀀愀礀洀攀渀琀猀⸀ 㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀
font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 ⸀ 瀀琀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀
0in;line-height:115%'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 ⸀ 瀀琀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀
0in;line-height:115%'>Call Center 䌀漀愀挀栀 ጀ†匀甀瀀攀爀瘀椀猀攀猀 愀渀搀 爀攀猀瀀漀渀猀椀戀氀攀 昀漀爀 氀攀愀搀攀爀猀栀椀瀀Ⰰ 琀爀愀椀渀椀渀最Ⰰ 愀渀搀 搀攀瘀攀氀漀瀀洀攀渀琀
of 1 Sr. Rep and up to 20 rep(s). Supervise the Call Center floor including 琀攀挀栀渀椀挀愀氀 猀甀瀀瀀漀爀琀 爀攀瀀猀⠀猀⤀ 愀渀搀 琀攀挀栀渀椀挀愀氀 猀甀瀀瀀漀爀琀 猀攀渀椀漀爀 爀攀瀀 愀挀琀椀瘀椀琀椀攀猀Ⰰ
transactions, personnel related issues, including call volume and daily 爀攀瀀漀爀琀椀渀最 愀渀搀 漀瀀攀爀愀琀椀漀渀猀⸀ 倀爀漀瘀椀搀攀 挀漀愀挀栀椀渀最 愀渀搀 搀攀瘀攀氀漀瀀洀攀渀琀 漀渀 愀 搀愀椀氀礀 戀愀猀椀猀
which included counseling. Handle escalated customer calls from TSR’s and 琀愀欀椀渀最 愀瀀瀀爀漀瀀爀椀愀琀攀 猀琀攀瀀猀 琀漀 爀攀猀漀氀瘀攀 挀甀猀琀漀洀攀爀 椀猀猀甀攀 椀渀 愀 琀椀洀攀氀礀 洀愀渀渀攀爀⸀
Performance Management - Monitor and evaluate reps performance to ensure 洀攀攀琀椀渀最 愀渀搀 漀爀 攀砀挀攀攀搀椀渀最 挀漀洀瀀愀渀礀 最漀愀氀猀 椀渀瘀漀氀瘀椀渀最 䬀倀䤀ᤀ猠 洀攀琀爀椀挀猀 爀攀最愀爀搀椀渀最
strengths and weaknesses and coaching accordingly for consistent 椀洀瀀爀漀瘀攀洀攀渀琀猀⸀ 䔀渀猀甀爀攀 愀挀挀甀爀愀琀攀 爀攀瀀漀爀琀椀渀最 漀昀 儀䄀 猀挀漀爀攀猀 愀渀搀 琀爀攀渀搀椀渀最 眀栀椀挀栀 洀愀礀
include disputing results of QA scores from National Quality Group, 䄀琀琀攀渀搀愀渀挀攀Ⰰ 䌀愀氀氀 䠀愀渀搀氀椀渀最Ⰰ 挀愀爀攀攀爀 搀攀瘀攀氀漀瀀洀攀渀琀 愀渀搀 愀挀琀椀漀渀 瀀氀愀渀猀⸀ 唀渀搀攀爀猀琀愀渀搀椀渀最
specific goals and identify gaps in performance, productivity, quality and 挀漀猀琀 愀琀 琀栀攀 爀攀瀀⠀猀⤀ 愀渀搀 琀攀愀洀 氀攀瘀攀氀⸀ 䤀搀攀渀琀椀昀礀 漀瀀瀀漀爀琀甀渀椀琀椀攀猀 琀漀 椀洀瀀氀攀洀攀渀琀
innovative approaches to maximize efficiency to maintain high morale through 漀渀攀 漀渀 漀渀攀 挀漀愀挀栀椀渀最Ⰰ 琀攀愀洀 洀攀攀琀椀渀最Ⰰ 琀攀愀洀 ⴀ 戀甀椀氀搀椀渀最Ⰰ 椀渀挀攀渀琀椀瘀攀 瀀爀漀最爀愀洀猀⸀
Identify and resolve operational issues which included work schedules, 瀀愀礀爀漀氀氀Ⰰ 瀀攀爀昀漀爀洀愀渀挀攀 爀攀瘀椀攀眀猀Ⰰ 搀椀猀挀椀瀀氀椀渀愀爀礀 愀挀琀椀漀渀猀 愀渀搀 琀爀愀椀渀椀渀最 椀猀猀甀攀猀 漀爀
concerns. Ensure rep(s) and Senior rep are up to date with all necessary 琀爀愀椀渀椀渀最⸀ 䔀渀猀甀爀攀 爀攀瀀⠀猀⤀ 愀渀搀 匀爀⸀ 爀攀瀀 愀爀攀 椀渀昀漀爀洀攀搀 漀昀 挀栀愀渀最攀猀 椀渀 瀀漀氀椀挀椀攀猀Ⰰ
procedures, and changes in services and features that are offered to 挀甀猀琀漀洀攀爀猀⸀ 䌀漀渀搀甀挀琀 椀渀琀攀爀瘀椀攀眀猀 愀渀搀 愀椀搀 椀渀 栀椀爀椀渀最 搀攀挀椀猀椀漀渀猀 昀漀爀 愀搀搀椀渀最 渀攀眀
rep(s) to the growing organization. Assist the Call Center Manager and Training 䐀攀瀀琀⸀ 眀椀琀栀 瀀爀漀樀攀挀琀猀 愀渀搀 椀渀椀琀椀愀琀椀瘀攀猀 愀猀 愀瀀瀀爀漀瀀爀椀愀琀攀⸀ 㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀
style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 ⸀ 瀀琀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀
0in;line-height:115%'>Lead Technical Support 䌀漀漀爀搀椀渀愀琀漀爀⼀匀䴀䔀 ⠀匀甀戀樀攀挀琀 䴀愀琀琀攀爀 䔀砀瀀攀爀琀⤀Ⰰ 㰀⼀戀㸀䨀甀渀攀 ㈀ ⴀ伀挀琀漀戀攀爀 ㈀ 㔀Ⰰ 堀伀 伀一䔀
Communications, Dallas, TX, Equipment Management Coordinator, August 㤀㤀㤀ⴀ䨀甀渀攀 ㈀ Ⰰ 一漀欀椀愀 一攀琀眀漀爀欀Ⰰ 䤀渀挀⸀Ⰰ 䤀爀瘀椀渀最Ⰰ 吀攀砀愀猀Ⰰ㰀戀㸀 刀 ☀愀洀瀀㬀 䐀㰀⼀戀㸀 㰀戀㸀䰀䄀䈀☀渀戀猀瀀㬀
ASSISTANT, April 1999-August 1999 (Pro Staff - Nokia Network, Inc.,) 䤀爀瘀椀渀最Ⰰ 吀攀砀愀猀Ⰰ 㰀戀㸀匀䄀䰀䔀匀⼀匀䔀刀嘀䤀䌀䔀㰀⼀戀㸀 㰀戀㸀䰀䔀䄀䐀 㰀⼀戀㸀䨀甀渀攀 㤀㤀㜀ⴀ䄀瀀爀椀氀 㤀㤀㤀Ⰰ㰀戀㸀 㰀⼀戀㸀䜀吀䔀
Telephone Operations, Dallas, Texas, CUSTOMER SERVICE LEAD August 㤀㤀㘀ⴀ䨀甀渀攀 㤀㤀㜀㰀戀㸀 㰀⼀戀㸀䰀漀渀攀 匀琀愀爀 䜀愀猀Ⰰ 䐀愀氀氀愀猀Ⰰ 吀攀砀愀猀⸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀
style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 ⸀ 瀀琀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀
0in;line-height:115%'>Windows 7 and XP, Microsoft Office (Excel, Word, 䄀挀挀攀猀猀Ⰰ 伀甀琀氀漀漀欀Ⰰ 吀漀漀氀猀⤀Ⰰ 䤀洀瀀氀攀洀攀渀琀愀琀椀漀渀Ⰰ 伀爀搀攀爀 䔀渀琀爀礀Ⰰ 倀爀漀瘀椀猀椀漀渀椀渀最Ⰰ 匀攀爀瘀椀挀攀
Delivery, and Project Management of Voice, Data and Wireless networks. 䬀渀漀眀氀攀搀最攀 漀昀 吀䌀倀⼀䤀倀Ⰰ 䘀爀愀洀攀 刀攀氀愀礀Ⰰ 䄀吀䴀Ⰰ 堀㈀㔀Ⰰ 䤀匀䐀一 愀渀搀 䰀䄀一⼀圀䄀一Ⰰ 吀攀氀攀挀漀洀
Ordering, tracking, and trouble resolution systems, Programming of Lucent 5E, 一漀爀琀攀氀 愀渀搀 䄀瘀愀礀愀 猀眀椀琀挀栀攀猀⸀ 䬀渀漀眀氀攀搀最攀 漀昀 䌀䐀䴀䄀Ⰰ 䜀匀䴀 ☀愀洀瀀㬀 唀䴀吀匀
Networks. Experience with the following MCI/Verizon Systems: Option 2 匀甀椀琀攀Ⰰ 䴀䔀䌀䌀䄀 倀爀漀瘀椀猀椀漀渀椀渀最 匀礀猀琀攀洀Ⰰ 䌀䠀䄀䴀倀匀⼀吀甀爀戀漀䐀堀䌀⼀䠀礀瀀攀爀氀椀渀欀 䄀甀琀漀洀愀琀攀搀 匀礀猀琀攀洀Ⰰ
RTR Automated Restoration System, CAMEO, NETPRO/PC, OrderPro, UPI Access 倀爀漀瘀椀猀椀漀渀椀渀最 愀渀搀 圀漀爀欀昀氀漀眀 匀礀猀琀攀洀猀Ⰰ 一攀琀眀漀爀欀 吀漀瀀漀氀漀最礀 椀渀 琀栀攀 䴀䔀䌀䌀䄀 倀爀漀瘀椀猀椀漀渀椀渀最
System, Mux Messaging, EMS, AT&T Systems: Access Ordering, VFO, Granite, 䜀爀愀渀椀琀攀 圀漀爀欀猀Ⰰ 堀一䜀Ⰰ 䌀氀愀爀椀琀礀 愀渀搀 䌀吀匀 刀攀洀攀搀礀Ⰰ 倀爀漀樀攀挀琀 䴀愀渀愀最攀洀攀渀琀 吀漀漀氀Ⰰ 䌀䄀䈀匀Ⰰ
TIRKS, MRIM and CANOPI 14.1.
㰀戀爀㸀
㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 ⸀ 瀀琀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀
0in;line-height:115%'> 㰀⼀搀椀瘀㸀