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{mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l4:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l4:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l4:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l4:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l4:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l5 {mso-list-id:201406855; mso-list-template-ids:991221692;} @list l5:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l5:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l5:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l5:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l5:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l5:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l5:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l5:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l5:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l6 {mso-list-id:239027122; mso-list-template-ids:-2093294238;} @list l6:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l6:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l6:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l6:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l6:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l6:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l6:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l6:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l6:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l7 {mso-list-id:241334858; mso-list-template-ids:1486917360;} @list l7:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l7:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l7:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l7:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l7:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l7:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l7:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l7:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l7:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l8 {mso-list-id:531306290; mso-list-template-ids:966409536;} @list l8:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l8:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l8:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l8:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l8:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l8:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l8:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l8:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l8:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l9 {mso-list-id:590165493; mso-list-template-ids:-2025848276;} @list l9:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l9:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l9:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l9:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l9:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l9:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l9:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l9:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l9:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l10 {mso-list-id:732431798; mso-list-template-ids:-1942820016;} @list l10:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l10:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l10:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l10:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l10:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l10:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l10:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l10:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l10:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l11 {mso-list-id:833375293; mso-list-template-ids:-23847278;} @list l11:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l11:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l11:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l11:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l11:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l11:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l11:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l11:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l11:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l12 {mso-list-id:837623318; mso-list-template-ids:-565788790;} @list l12:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l12:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l12:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l12:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l12:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l12:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l12:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l12:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l12:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l13 {mso-list-id:894198385; mso-list-template-ids:-1255258332;} @list l13:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l13:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l13:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l13:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l13:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l13:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l13:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l13:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l13:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l14 {mso-list-id:910047057; mso-list-template-ids:-963188922;} @list l14:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l14:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l14:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l14:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l14:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l14:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l14:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l14:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l14:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l15 {mso-list-id:1036779815; mso-list-template-ids:-1193367110;} @list l15:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l15:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l15:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l15:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l15:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l15:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l15:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l15:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l15:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l16 {mso-list-id:1101417775; mso-list-template-ids:-1566387418;} @list l16:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l16:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l16:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l16:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l16:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l16:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l16:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l16:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l16:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l17 {mso-list-id:1124008522; mso-list-template-ids:328491628;} @list l17:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l17:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l17:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l17:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l17:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l17:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l17:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l17:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l17:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l18 {mso-list-id:1133911991; mso-list-template-ids:-380231082;} @list l18:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l18:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l18:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l18:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l18:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l18:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l18:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l18:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l18:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l19 {mso-list-id:1161891381; mso-list-template-ids:1656419002;} @list l19:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l19:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l19:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l19:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l19:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l19:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l19:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l19:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l19:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l20 {mso-list-id:1169441832; mso-list-template-ids:-908589114;} @list l20:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l20:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l20:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l20:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l20:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l20:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l20:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l20:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l20:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l21 {mso-list-id:1192764081; mso-list-template-ids:492763864;} @list l21:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l21:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l21:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l21:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l21:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l21:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l21:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l21:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l21:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l22 {mso-list-id:1230842129; mso-list-template-ids:1935712828;} @list l22:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l22:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l22:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l22:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l22:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l22:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l22:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l22:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l22:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l23 {mso-list-id:1317487532; mso-list-template-ids:-462262556;} @list l23:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l23:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l23:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l23:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l23:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l23:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l23:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l23:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l23:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l24 {mso-list-id:1436947422; mso-list-template-ids:-1687655506;} @list l24:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l24:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l24:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l24:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l24:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l24:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l24:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l24:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l24:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l25 {mso-list-id:1454056489; mso-list-template-ids:-646952372;} @list l25:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l25:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l25:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l25:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l25:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l25:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l25:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l25:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l25:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l26 {mso-list-id:1517184236; mso-list-template-ids:-202466392;} @list l26:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l26:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l26:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l26:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l26:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l26:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l26:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l26:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l26:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l27 {mso-list-id:1652521662; mso-list-template-ids:1157126672;} @list l27:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l27:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l27:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l27:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l27:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l27:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l27:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l27:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l27:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l28 {mso-list-id:1787890918; mso-list-template-ids:-184895758;} @list l28:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l28:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l28:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l28:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l28:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l28:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l28:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l28:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l28:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l29 {mso-list-id:1880313337; mso-list-template-ids:1137853496;} @list l29:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l29:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l29:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l29:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l29:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l29:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l29:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l29:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l29:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l30 {mso-list-id:1893229940; mso-list-template-ids:-1374673732;} @list l30:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l30:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l30:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l30:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l30:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l30:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l30:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l30:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l30:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l31 {mso-list-id:1896160903; mso-list-template-ids:-865430584;} @list l31:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l31:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l31:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l31:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l31:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l31:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l31:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l31:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l31:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l32 {mso-list-id:1910335795; mso-list-template-ids:188117656;} @list l32:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l32:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l32:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l32:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l32:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l32:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l32:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l32:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l32:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l33 {mso-list-id:1973559454; mso-list-template-ids:798815524;} @list l33:level1 {mso-level-number-format:bullet; 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<div class=WordSection1> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>From:<span style='mso-tab-count:1'>                              </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>route@monster.com<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Sent:<span style='mso-tab-count:1'>                               </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Friday, April 14, 2017 2:49 PM<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>To:<span style='mso-tab-count:1'>                                   </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>hg@apeironinc.com<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Subject:<span style='mso-tab-count:1'>                          </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Please review this candidate for: asr provisioner<o:p></o:p></span></p> <p class=MsoNormal><o:p>&nbsp;</o:p></p> <p class=MsoNormal><a name=top><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>This resume has been forwarded to you at the request of Monster User xapeix03 <o:p></o:p></span><!--OptionalMessage--><!--JobSeekerSummary--><!--HTMLRenderer--><!--ResumeInstructionalText--><!--Referral--><!--ContactInfo--></a></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format" xmlns:m="http://schemas.monster.com/Monster"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <div> <p class=MsoNormal><span style='mso-bookmark:top'><strong><FirstName><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:black'>Thomas</FirstName> <LastName>Mills</LastName>&nbsp;</span></strong></span><span style='mso-bookmark:top'><b><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></b></span></p> </div> <div> <p class=MsoNormal><span style='mso-bookmark:top'><b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:black'>Last updated:</span></b></span><span style='mso-bookmark:top'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; </span></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:black'>07/10/16</span></span><span style='mso-bookmark:top'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </div> <span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> <td style='padding:0in 0in 0in 0in'><span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> </tr> </table> <span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> </tr> <tr style='mso-yfti-irow:1'> <td style='border:none;border-top:solid #D4D4D4 1.0pt;mso-border-top-alt: solid #D4D4D4 .75pt;background:#FFFFCC;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 11.25pt 11.25pt 11.25pt 11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Job Title:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Apeiron, Inc.<o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Rating:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Not Rated<o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Screening score:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Status:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Resume Received<o:p></o:p></span></span></p> </div> </td> <span style='mso-bookmark:top'></span> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'> <div><Address1 /> <p class=MsoNormal><span style='mso-bookmark:top'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><br> <City>Duncan</City>, <StateAbbrevMsg MessageID="294627">SC</StateAbbrevMsg>&nbsp;&nbsp;<PostalCode>29334<br> </PostalCode><CountryAbbrevMsg MessageID="294458">US<o:p></o:p></span></span></p> </CountryAbbrevMsg> <div> <p class=MsoNormal><span style='mso-bookmark:top'><strong><PhoneType MessageID="133625"><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Mobile</PhoneType>: </span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><Number>336-987-0014</Number> &nbsp;&nbsp;<br> </span></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="mailto:tmills30@yahoo.com"><EmailAddress>tmills30@yahoo.com</EmailAddress></a><br> <a href="http://https:/www.linkedin.com/m/profile/ACoAAApVLSQB3TR"><URL>https://www.linkedin.com/m/profile/ACoAAApVLSQB3TR</URL></a><br> <strong><span style='font-family:"Arial","sans-serif"'>Contact Preference:</span></strong>&nbsp; <ContactPreference MessageID="134945">Email<o:p></o:p></span></p> </ContactPreference></div> </div> </td> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'><!--ResumeEmailNavigationLinks--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><strong><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Quick View Links:</span></strong><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;mso-cellspacing:0in; mso-yfti-tbllook:1184;mso-table-lspace:2.25pt;mso-table-rspace:2.25pt; mso-table-anchor-vertical:paragraph;mso-table-anchor-horizontal:column; mso-table-left:left;mso-padding-alt:2.25pt 2.25pt 2.25pt 2.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=130 style='width:97.5pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#resume">Resume Section</a><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td width=130 style='width:97.5pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#summary">Summary Section</a><o:p></o:p></span></p> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 15.0pt 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Title--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:.75pt'> <td width=180 style='width:135.0pt;padding:0in 0in 0in 0in;height:.75pt'><a name=resume></a></td> <span style='mso-bookmark:resume'></span> <td width=470 colspan=2 style='width:352.5pt;padding:0in 0in 0in 0in; height:.75pt'><span style='mso-bookmark:resume'></span></td> <span style='mso-bookmark:resume'></span> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes;height:13.5pt'> <td width=180 style='width:135.0pt;background:#E5ECF3;padding:0in 0in 0in 0in; height:13.5pt'> <p class=MsoNormal><span style='mso-bookmark:resume'><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>RESUME</span></span></span><span style='mso-bookmark: resume'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:resume'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal><span style='mso-bookmark:resume'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>&nbsp;&nbsp;<o:p></o:p></span></span></p> </td> <span style='mso-bookmark:resume'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'><span style='mso-bookmark:resume'></span></td> <span style='mso-bookmark:resume'></span> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> <tr style='mso-yfti-irow:2'> <td colspan=2 style='padding:0in 0in 0in 5.25pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=boldtext1><span style='font-size:8.5pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Resume Headline: </span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><ResumeTitle>TmillsResumeUpdate.doc<o:p></o:p></span></p> </ResumeTitle></td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Resume Value: </span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><ResumeValue>zd5a2aiyt76aaub6</ResumeValue>&nbsp;&nbsp;&nbsp;<o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp;&nbsp;<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes;height:11.25pt'> <td style='border:none;border-top:solid #E5ECF3 1.0pt;mso-border-top-alt: solid #E5ECF3 .75pt;padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Body--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 5.25pt'> <div> <div> <h1 align=center style='margin:0in;margin-bottom:.0001pt;text-align:center'><span style='font-size:12.0pt;mso-fareast-font-family:"Times New Roman";font-weight: normal'> <meta http-equiv=Content-Style-Type content="text/css"> Thomas J. Mills</span><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";font-weight:normal'><o:p></o:p></span></h1> <h1 align=center style='margin:0in;margin-bottom:.0001pt;text-align:center'><span style='font-size:12.0pt;mso-fareast-font-family:"Times New Roman";font-weight: normal'>600 East Victor Hill Road </span><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";font-weight:normal'><o:p></o:p></span></h1> <h1 align=center style='margin:0in;margin-bottom:.0001pt;text-align:center'><span style='font-size:12.0pt;mso-fareast-font-family:"Times New Roman";font-weight: normal'>Duncan South Carolina 29334</span><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";font-weight:normal'><o:p></o:p></span></h1> <h1 align=center style='margin:0in;margin-bottom:.0001pt;text-align:center'><span style='font-size:12.0pt;mso-fareast-font-family:"Times New Roman";font-weight: normal'>Phone number: (336) 987-0014</span><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";font-weight:normal'><o:p></o:p></span></h1> <h1 align=center style='margin:0in;margin-bottom:.0001pt;text-align:center'><i><span style='font-size:12.0pt;mso-fareast-font-family:"Times New Roman";font-weight: normal'>Email address: tmills30@yahoo.com</span></i><span style='font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman";font-weight: normal'><o:p></o:p></span></h1> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;background:white'><b><span style='font-size:10.0pt; color:#333333'>&nbsp;</span></b><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;background:white'><b><span style='font-size:10.0pt;color:#333333'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <h2 style='margin:0in;margin-bottom:.0001pt'><u><span style='font-size:12.0pt; mso-fareast-font-family:"Times New Roman"'>Technical Summary</span></u><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; font-weight:normal'><o:p></o:p></span></h2> <p style='margin-bottom:0in;margin-bottom:.0001pt;text-indent:-.25in; background:white'><span style='font-size:9.5pt;color:#333333'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.85pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l1 level1 lfo1; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:10.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><b><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Hardware and Software: </span></b><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p style='margin-top:5.0pt;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt;text-align:justify'><span style='font-size:10.5pt'>Service Now, ITSM Process, HP Application Lifecycle, BMC Service Desk Express, Foot Prints, Windows server 2010 (Active Directory), ITIL Standards, Unix, Remedy Ticketing System, Citrix, Visual Basic 6.0, Sales Force, Cedar, Compass Cash-edge, Web CSR, Web Series, Quantum, e-Vision, e-Access, VoIP Phones, SAP (Business warehouse),Visual FoxPro, WebEx, .Net, Visual Studio 2008, MSSQL 2000, Trend Micro Office scan Anti-Virus MSSQL 2005, Inter Tel 5000 Phone System, Crystal 2008,&nbsp; Wi-Fi, Red Gate, Norton Ghost 2008, Microsoft Visual Source Safe, Terminal Server, Thin Clients, Microsoft Veritas Backup, Windows 7, Windows XP Professional, Windows 95/98, Windows NT 4.0 (server and workstation), Novell, IBM Tivoli, Windows for Workgroups 3.11, Office 2007, AS400 Systems, Solaris 2.x, Exceed 6.1, Extra 6.2 (Mainframe Emulation), Lotus Notes (R4 and R5), Intel processors and other hardware(i.e. Dell, Compaq, Intel and the like), PCAnywhere, CCMail for Lotus, GroupWise, Outlook 2000, SQL server applications (i.e. Oracle and Business Objects), IIS, Notes Domino&nbsp; Server 8.5,Microsoft BackOffice administration 1</span><sup><span style='font-size:7.0pt'>st</span></sup><span style='font-size:10.5pt'> level support (SMS), Veritas Backup software, VPN, Site Scope, routers, switches, firewalls, Shiva Modem pool, DHCP, TCP/IP,DNS, IPX/SPX, FTP,WINS, HSRP,VRRP, ARP,&nbsp; Network Protocols and Backup Exec.</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt'><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt'></span><span style='display:inline-block'>&nbsp;</span></b><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.5pt'>Certifications: <i>STI Knowledge Certified Help Desk Professional May 2004</i></span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <h4 style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'></span><span style='display:inline-block'>&nbsp;</span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; font-weight:normal'><o:p></o:p></span></h4> <h4 style='margin:0in;margin-bottom:.0001pt'><u><span style='mso-fareast-font-family: "Times New Roman"'>Professional Experience</span></u><span style='font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman";font-weight: normal'><o:p></o:p></span></h4> <p style='margin:0in;margin-bottom:.0001pt'>&nbsp;<span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'>United GuarantyGreensboro, NC<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'>&nbsp;<span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u>Junior Project Manager/ Problem Manager</u></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'>06/2015 to 01/2016<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'>&nbsp;<span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.85pt;text-indent:0in;mso-list:l21 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:10.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Responsible for providing the highest level of customer service and support to our internal customers in the areas of incident response coordination, IT process improvements, and problem management activities specifically geared to major incident management, problem management, business analysis, and project management.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:27.85pt;text-indent:0in;mso-list:l21 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:10.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";color:#333333'>Responsible for the development, implementation, and maintenance of a stable incident management process specifically geared to the ITIL method of Incident Management.<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:28.5pt;text-indent:0in;mso-list:l21 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Responsible for providing the highest level of customer service and support to our internal customers in the areas of incident response coordination, IT process improvements, and problem management activities specifically geared to major incident management, problem management, business analysis, and project management.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l21 level1 lfo2;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman";color:#333333'>Manage standard, high, and critical incidents to ensure timely completion and resolution.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l21 level1 lfo2;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman";color:#333333'>Oversee all Major internal technology incidents and user service requests for timely completion.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l21 level1 lfo2;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman";color:#333333'>Ensure correct execution of Incident Management Processes during bridge calls and Problem Management Process.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l21 level1 lfo2;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman";color:#333333'>Drive the efficiency and effectiveness of the incident management and Problem Management processes until service is restored and root cause has been discovered.</span><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l21 level1 lfo2;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman";color:#333333'>Responsible for monitoring incidents and identifying any incident/request that requires increased focus and actions necessary to meet committed service levels.</span><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l21 level1 lfo2;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman";color:#333333'>Handles day-to-day incident issues and engaging the appropriate Subject Matter Experts and support groups as required to accomplish resolution of All incidents and problem Tickets.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l21 level1 lfo2;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman";color:#333333'>Incident review and reporting on ticket resolution for  Known Error database.</span><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l21 level1 lfo2;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman";color:#333333'>Initiates and owns the problem process for problems identified until root cause has been identified by subject matter experts (SME).</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l21 level1 lfo2;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman";color:#333333'>Initiates major incident process for issues identified by incident management process and responsible for opening bridge calls.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l21 level1 lfo2;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman";color:#333333'>Solely responsible for driving the bridge calls until issue is resolved and a Problem Tickets are created.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l21 level1 lfo2;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman";color:#333333'>Responsible generating a Daily Incident Report sent to upper management and executives showing status of all Problem Ticket Root Cause Analysis. Also responsible for producing management information, including reports and KPIs</span><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l21 level1 lfo2;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman";color:#333333'>Monitors the effectiveness of incident management and making recommendations for improvements.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l21 level1 lfo2;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman";color:#333333'>Moderates daily and weekly Problem Ticket meetings in an effort to establish root cause.</span><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l21 level1 lfo2;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman";color:#333333'>Engage SME after root-cause has been establish for approval to move problem tickets to Manager PSI Review stage.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l21 level1 lfo2;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman";color:#333333'>Responsible for being on-call after business hours to support any Major Incidents that may occur and to also engage all SME On-call and start and drive bridge call.</span><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:27.85pt;text-indent:0in;mso-list:l21 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:10.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";color:#333333'>Manage standard, high, and critical incidents to ensure timely completion.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:27.85pt;text-indent:0in;mso-list:l21 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:10.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";color:#333333'>Worked to transition Incident ticketing systems from BMC Service Desk Express and HP Quality Center for Problem Tickets to Foot Prints.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:27.85pt;text-indent:0in;mso-list:l21 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:10.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";color:#333333'>Oversee all internal major technology incidents and user service requests for timely completion.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:27.85pt;text-indent:0in;mso-list:l21 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:10.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";color:#333333'>Ensure correct execution of Incident Management Processes during bridge calls and Problem Management Process.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:27.85pt;text-indent:0in;mso-list:l21 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:10.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";color:#333333'>Drive the efficiency and effectiveness of the incident management and Problem Management processes until service is restored and root cause has been discovered.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:27.85pt;text-indent:0in;mso-list:l21 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:10.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";color:#333333'>Responsible for monitoring incidents and identifying any incident/request that requires increased focus and actions necessary to meet committed service levels.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:27.85pt;text-indent:0in;mso-list:l21 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:10.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";color:#333333'>Handles day-to-day incident issues and engaging the appropriate Subject Matter Experts and support groups as required to accomplish resolution of All incidents and problem Tickets.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:27.85pt;text-indent:0in;mso-list:l21 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:10.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";color:#333333'>Incident review and reporting on ticket resolution for  Known Error database.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:27.85pt;text-indent:0in;mso-list:l21 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:10.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";color:#333333'>Initiates and owns the problem process for problems identified until root cause has been identified by subject matter experts (SME).<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:27.85pt;text-indent:0in;mso-list:l21 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:10.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";color:#333333'>Initiates major incident process for issues identified by incident management process and responsible for opening bridge calls.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:27.85pt;text-indent:0in;mso-list:l21 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:10.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";color:#333333'>Solely responsible for driving the bridge calls until issue is resolved and a Problem Tickets are created.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:27.85pt;text-indent:0in;mso-list:l21 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:10.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";color:#333333'>Responsible generating a Daily Incident Report sent to upper manage and executives showing status of all Problem Ticket Root Cause Analysis. Also responsible for producing management information, including reports and KPIs<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:27.85pt;text-indent:0in;mso-list:l21 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:10.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";color:#333333'>Monitors the effectiveness of incident management and making recommendations for improvements.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:27.85pt;text-indent:0in;mso-list:l21 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:10.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";color:#333333'>Moderates daily and weekly Problem Ticket meetings in an effort to establish root cause.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:27.85pt;text-indent:0in;mso-list:l21 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:10.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";color:#333333'>Engage SME after root cause has been establish for approval to move problem tickets to Manager PSI Review stage.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:27.85pt;text-indent:0in;mso-list:l21 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:10.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";color:#333333'>Responsible for being on-call after business hours to support any Major Incidents that may occur.<o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'>&nbsp;<span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'>Delhaize AmericaSalisbury, NC<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'>09/2014 to 06/2015<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'>&nbsp;<span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u>Major Incident Management Specialist</u></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'>&nbsp;<span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Troubleshot and partnered with IT developers in providing solutions and enhancements for complex business IT issues related to the Incident Management Process using ITIL Standards.</span><span style='font-size:10.0pt;line-height:115%; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Partnered with the Business Relationship Managers to understand the issues that are impacting the business and drive for stability and resolution to complex IT issues (i.e. Trending and Process updates). </span><span style='font-size: 10.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Bridged the gap between IT support vendors and internal IT developers to find solutions for high impacting IT business issues.</span><span style='font-size:10.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Identified and analyzed trends, raising awareness through problem management procedures.</span><span style='font-size:10.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Identified, troubleshot and analyzed complex business IT problems surround the Incident Management Process.</span><span style='font-size:10.0pt;line-height:115%; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Gathered data and analyzed business and user needs in consultation with BRMs and end-users.</span><span style='font-size:10.0pt;line-height:115%;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Performed a Gap Analysis to compare and contrast current processes to improve desired performance.</span><span style='font-size:10.0pt;line-height:115%;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Technical Business Writer for new Incident Management Processes.</span><span style='font-size:10.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Proposed solutions for large and/or complex business problems to better support end user community across the Retail, Distribution Center and Corporate Divisions.</span><span style='font-size:10.0pt;line-height:115%;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Coordinated, conducted, and lead Problem Review meetings.</span><span style='font-size: 10.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Work closely with project managers/business analysts and service improvements to identify and manage the dependencies, interfaces and potential problems of other projects with the organization that will have an impact on support procedures.</span><span style='font-size:10.0pt;line-height:115%;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Liaise with vendor partners, business and IT programmers regarding potential solutions involving the Incident Management, Problem Management, and Change Management Processes.</span><span style='font-size:10.0pt;line-height:115%; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Worked on problems of diverse scope where analysis of data required an evaluation of identifiable factors.</span><span style='font-size:10.0pt;line-height:115%; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Exercised judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.</span><span style='font-size:10.0pt; line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Coordinated with other IT staff and users to identify the need for new systems and/or recommend enhancements to improve IT operations.</span><span style='font-size:10.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Performed data analysis on trends in specific platforms for process improvement. </span><span style='font-size:10.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Completed reviews, trending analysis, developed action plans, and took action on resolving chronic incidents. </span><span style='font-size:10.0pt;line-height: 115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Communicated / interfaced with other IT associates to improve IT support and operations at retail and distribution centers.</span><span style='font-size:10.0pt; line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Prepared reports, and/or presented findings to Retail and IT Leadership.</span><span style='font-size:10.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Coordinated meetings with multiple business and vendor partners.</span><span style='font-size:10.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Called on knowledge of Networking, handhelds, and scale (Hobart wireless scales) to support Retail Division.</span><span style='font-size:10.0pt;line-height: 115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Called on previous experience with Supply Chain Services specific to IT systems within warehouses to write Incident Management Policies and Procedures.</span><span style='font-size:10.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Worked independently and as part of a team to complete Incident Management Project.</span><span style='font-size:10.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Analyzed data associated with Corporate, Retail and Distribution Centers Incident Management Policies and Procedures and presented my findings tailored to specific audiences (Executive Branch and Information Technologies).</span><span style='font-size:10.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Keen knowledge of various architectures and how they relate o business functions.</span><span style='font-size:10.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;line-height: 115%;mso-list:l28 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'>Coordinated and facilitated Problem meetings with the Problem Management Team and other applicable support groups.</span><span style='font-size:10.0pt;line-height: 115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Albertus Medium","serif";mso-bidi-font-family: Arial'>&nbsp;</span><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;line-height:115%'><span style='font-size:10.5pt; line-height:115%'>&nbsp;</span><span style='font-size:10.5pt;line-height: 115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.5pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b>Ally Bank</b>Charlotte, NC<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'>01/2013 to 06/2014<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'>&nbsp;<span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><u>Manager of End User Provisioning Group </u><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'></span><o:p></o:p></span></p> <span style='display:inline-block'> <p style='margin:0in;margin-bottom:.0001pt'>&nbsp;<span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;line-height: 10.75pt;mso-list:l31 level1 lfo4;tab-stops:list .5in;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Primarily responsible for Banking production and test environment Support.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;line-height: 10.75pt;mso-list:l31 level1 lfo4;tab-stops:list .5in;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Responsible for supervising a team of five associates both on the off shore in India and in Charlotte while provisioning 40 Banking&nbsp;&nbsp;&nbsp;&nbsp; applications.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;line-height: 10.75pt;mso-list:l31 level1 lfo4;tab-stops:list .5in;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Also responsible for building relationships with internal and external vendors and support groups to facilitate and coordinate support efforts.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;line-height: 10.75pt;mso-list:l31 level1 lfo4;tab-stops:list .5in;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Provided comprehensive production and test support, including problem definition, incident management and customer support. </span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;line-height: 10.75pt;mso-list:l31 level1 lfo4;tab-stops:list .5in;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Resolved application and technical problems through rigorous problem identification/solution as the Lead of the User Provisioning Group.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;line-height: 10.75pt;mso-list:l31 level1 lfo4;tab-stops:list .5in;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Participated on several large project teams and assisted in the cut over of new customers and systemic severing of current customers.</span><span style='font-size: 10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;line-height: 10.75pt;mso-list:l31 level1 lfo4;tab-stops:list .5in;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Produced technical documentation for new and existing banking applications and processes.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;line-height: 10.75pt;mso-list:l31 level1 lfo4;tab-stops:list .5in;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Authored several reports reflecting weekly, monthly, and yearly performance matrixes for upper management for statistical and performance identifiers.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;line-height: 10.75pt;mso-list:l31 level1 lfo4;tab-stops:list .5in;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Identified documentation issues after the cutover; updated that documentation and posted it in the Team Room which improved SLA efficiency and business processes by 25%.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;line-height: 10.75pt;mso-list:l31 level1 lfo4;tab-stops:list .5in;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Assisted in the creation of the ISM and IMAC system design and functionality for new Ticketing System project.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;line-height: 10.75pt;mso-list:l31 level1 lfo4;tab-stops:list .5in;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Lead IT project for Knowledge Transfer of all off shore associates and also the cross training of current and new associates on the User Data Support Team.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;line-height: 10.75pt;mso-list:l31 level1 lfo4;tab-stops:list .5in;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Maintained project documentation, plans, schedules, status reporting, estimates, and forecasts.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;line-height: 10.75pt;mso-list:l31 level1 lfo4;tab-stops:list .5in;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Tracked all functional design questions/issues from Business, IT, and 3rd party vendors, driving all to resolution.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;line-height: 10.75pt;mso-list:l31 level1 lfo4;tab-stops:list .5in;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Leveraged subject matter experts across the company to ensure successful delivery.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;line-height: 10.75pt;mso-list:l31 level1 lfo4;tab-stops:list .5in;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Identified and appropriately escalated, and/or helped resolve Provisioning and support issues.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;line-height: 10.75pt;mso-list:l31 level1 lfo4;tab-stops:list .5in;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Encouraged and motivated matrixes teams to work together to achieve common goals by conducting weekly Q&amp;A s via Web Ex.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;line-height: 10.75pt;mso-list:l31 level1 lfo4;tab-stops:list .5in;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Ensured compliance with IT policies and standards by running performance matrixes report for all associates and application systems.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;line-height: 10.75pt;mso-list:l31 level1 lfo4;tab-stops:list .5in;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Also followed rigorous SDLC and project management life cycle and best practices, and complied with internal Sarbanes Oxley (SOX) and other compliance related processes.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;line-height: 10.75pt;mso-list:l31 level1 lfo4;tab-stops:list .5in;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Adhered to Change Control and Problem Management procedures.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;line-height: 10.75pt;mso-list:l31 level1 lfo4;tab-stops:list .5in;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Maintained strong relationships with internal technical teams, systems integrators, business partners, and product vendors.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.5pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l32 level1 lfo5; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><b><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>VF Corporation (Contract) Highpoint, NC</span></b><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l32 level1 lfo5; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>03/2012 to 10/2012</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l20 level1 lfo6; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><b><u><span style='font-size:10.5pt; mso-fareast-font-family:"Times New Roman"'>Security Analyst - User Provisioning Group</span></u></b><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.5pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l24 level1 lfo7; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><b><u><span style='font-size:10.5pt; mso-fareast-font-family:"Times New Roman"'>S.A.P. Administrator</span></u></b><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.5pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l15 level1 lfo8; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Primarily responsible for the creation, deletion and/or change of all SAP Users on Global Network on Production, Test, and Business warehouse Servers.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l15 level1 lfo8; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Responsible for weekly mitigating of conflicts with users accounts.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l15 level1 lfo8; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Also responsible for the remediation of a user accounts on Global Network every quarter.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l15 level1 lfo8; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Accessed multiple SAP servers via Citrix to accomplish all support and maintenance.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p style='margin-bottom:0in;margin-bottom:.0001pt'><b><span style='font-size: 10.5pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.5pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.5pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l27 level1 lfo9; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><b><u><span style='font-size:10.5pt; mso-fareast-font-family:"Times New Roman"'>UNIX Administrator</span></u></b><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.5pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l14 level1 lfo10; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Manage all user accounts, applications, and hardware associated with UNIX-based servers, mainframe or mid-&nbsp;&nbsp; range systems, or other similar systems.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l14 level1 lfo10; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Supported users via phone and email.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l14 level1 lfo10; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Knowledgeable of UNIX systems security and secure system access programs.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l14 level1 lfo10; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Managed the VSEC and Remedy Ticketing System; resolved and /or escalated third-level tickets.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin-bottom:0in;margin-bottom:.0001pt'><span style='font-size: 10.0pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 10.0pt'>AS400 I Series Administrator</span></u></b><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l4 level1 lfo11; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Setup and maintained user accounts within an AS400 environment.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l4 level1 lfo11; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Reset passwords and unlocked user accounts per request.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l4 level1 lfo11; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Responsible for overall security of account creation following specific Standard Operation Procedures set aside by VP Corporation.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l4 level1 lfo11; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Managed the VSEC and Remedy Ticketing System; resolved and /or escalated third-level tickets via telephone with customer or email.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt'><b><u><span style='font-size:10.0pt'>Active Directory Administrator</span></u></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l13 level1 lfo12; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Responsible for provisioning Active Directory permissions and groups/domains.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l13 level1 lfo12; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Established user access/permission at local/global level.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l13 level1 lfo12; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Administration of security for systems/applications.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l13 level1 lfo12; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Delete troubleshoots and maintains user accounts on multiple domains.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><br> &nbsp;<o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 10.0pt'>Lotus Notes Administrator</span></u></b><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l17 level1 lfo13; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Performing daily Lotus Notes administration tasks such as Notes ID creation, recertifying Notes users, moving Notes users to different OU, Lotus Sametime setup etc. on over 25 servers with Global Network.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l17 level1 lfo13; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Respond to user inquiries via phone, email or instant messaging.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l17 level1 lfo13; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Record and review call logs and resolve tier 3 Remedy and VSEC Help desk Tickets.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><br> </span><b><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>&nbsp;</span></b><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 10.0pt'>Proprietary Applications Support</span></u></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b>&nbsp;</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l9 level1 lfo14; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Managed the VSEC and Remedy Ticketing System; resolved and /or escalated third-level tickets via telephone with customer or email.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l9 level1 lfo14; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Maintained and supported six proprietary Global applications by creating, deleting, and modifying user accounts in Europe and Asia.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.5pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b>&nbsp;</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b>&nbsp;</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b>&nbsp;</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b>&nbsp;</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b>&nbsp;</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b>SunGard Public Sector (Contract)Highpoint, NC</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'>06/2011 to 01/2012<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b>&nbsp;</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 10.0pt'>Product Support Specialist II</span></u></b><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <h4 style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'>&nbsp;</span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; font-weight:normal'><o:p></o:p></span></h4> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l26 level1 lfo15; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Primarily responsible for the support of Computer Automated Dispatch software or CAD via the Helpdesk.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l26 level1 lfo15; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Supported various Police, Fire and EMS Departments across the United States who required technical support for CAD, -</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l26 level1 lfo15; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Records Management Software (RMS), and Jail Management Software using Visual FoxPro, and SQL.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l26 level1 lfo15; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Supported both Visual FoxPro and .Net versions of CAD software.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l26 level1 lfo15; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Responsible for answering all supports calls associated CAD software and secondary support for RMS</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l26 level1 lfo15; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>software and recording all trouble tickets in the CRM Ticket Management System.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l26 level1 lfo15; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Used WebEx, VPN and other various methods to connect remotely to all clients.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l26 level1 lfo15; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Received security clearance from Federal Government to access National Crime Information Center (NCIC) to trouble shoot CAD, RMS, and JMS software issues.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l26 level1 lfo15; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Supported Windows XP and Windows 7 platforms.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l26 level1 lfo15; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Escalated issues to specific support groups via CRM System.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin-bottom:0in;margin-bottom:.0001pt'><span style='font-size: 10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <h4 style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'>&nbsp;</span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; font-weight:normal'><o:p></o:p></span></h4> <p style='margin:0in;margin-bottom:.0001pt'><b>Kaufman Trailers/Ingenuity Software Corp.Lexington, NC</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'>05/2008  03/2011<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 10.0pt'>SQL Database/Network Administrator/Help Desk</span></u></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l2 level1 lfo16; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Responsible for the continued development and support of proprietary ERP software called Ingenuity.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l2 level1 lfo16; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Solely responsible for weekly update and testing of Ingenuity databases before transferring updated builds to beta testing database.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l2 level1 lfo16; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Primary for telephone support for all clients to include, acting as Local Area Network Administrator for Kaufman trailers our Beta Test Company using Active Directory to create accounts and grant and remove access from Local Area File System.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l2 level1 lfo16; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Responsible for performance tuning of SQL Server and databases.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l2 level1 lfo16; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Statically assigned IP Addresses to all VIP Users who weren t on the Terminal Server.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l2 level1 lfo16; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Support multiple Windows Server 2003 servers using one as a terminal server for end users accessing the network via thin clients.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l2 level1 lfo16; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Accomplished the daily support of over 75 end users locally and 15 clients remotely using MSSQL 2000 and 2005, Visual Basic 6.0, and Source Safe for all database issues.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l2 level1 lfo16; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Verified that all software licenses were up to date and valid.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l2 level1 lfo16; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Support several Dell Power edge servers and multiple Net gear Gigabit Switches.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l2 level1 lfo16; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Support and administered Inter Tel VoIP Tel phone system.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l2 level1 lfo16; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Configure and support Vo IP Phones.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l2 level1 lfo16; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Worked with local ISP to configure routing tables using HSRP, ARP, VRRP, and HSRP for dynamically assigning IP Address.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l2 level1 lfo16; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Support clients remotely via VPN tunnels, logmein and Windows Remote Desktop.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l2 level1 lfo16; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Responsible for daily and weekly Veritas and Oasis backups.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l2 level1 lfo16; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Support and maintain Windows 2003 Terminal Server using Trend Micro Office Scan Antivirus software.</span><span style='font-size: 10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l2 level1 lfo16; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Support all network printers (i.e. Dell and HP).</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l2 level1 lfo16; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Responsible for the purchasing of all hardware and software from vendors such as Dell and CDW using cooperate account.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l2 level1 lfo16; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Reconfigured DNS Server with local ISP to accommodate access to customers accessing secure website with credit cards.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin-bottom:0in;margin-bottom:.0001pt'><span style='font-size: 10.0pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b>SaberTooth Technologies, Inc.</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'>10/2006  02/2008<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 10.0pt'>Software Administration Support Specialist</span></u></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l8 level1 lfo17; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Responsible for supporting proprietary software, in all areas, to include troubleshooting, installs, and maintaining file updates and database information.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><br> </span><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Troubleshoot all POS issues to include register polling and processing issues with Panasonic, PAR, and Hay star registers software via PCAnywhere.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l8 level1 lfo17; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Support and configure network printers.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><br> </span><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>Responsible for verifying daily reports for errors (i.e. labor and food variances etc.) for multiple franchises, then sending that data via FTP to head quarters, posting the data and verifying via PCAnywhere its accuracy.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l8 level1 lfo17; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Responsible for updating menu items, PLUs and recipes for each franchise.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l8 level1 lfo17; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Support all clients via telephone and remotely via PCAnywhere.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l8 level1 lfo17; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Ensured that all software licensing for Microsoft Products were up to date.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l8 level1 lfo17; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Troubleshoot all network connectivity issues to include, firewall setup, TCP/IP connectivity issues, router table configuration etc).</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin-bottom:0in;margin-bottom:.0001pt'><b>&nbsp;</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <h4 style='margin:0in;margin-bottom:.0001pt'><span style='mso-fareast-font-family: "Times New Roman"'>Polo/Ralph LaurenGreensboro, NC</span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; font-weight:normal'><o:p></o:p></span></h4> <h4 style='margin:0in;margin-bottom:.0001pt'><span style='mso-fareast-font-family: "Times New Roman";font-weight:normal'>4/2004  08/2006</span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; font-weight:normal'><o:p></o:p></span></h4> <h4 style='margin:0in;margin-bottom:.0001pt'><span style='mso-fareast-font-family: "Times New Roman"'>&nbsp;</span><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";font-weight:normal'><o:p></o:p></span></h4> <h4 style='margin:0in;margin-bottom:.0001pt'><u><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'>International Customer Service Analyst</span></u><span style='font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";font-weight:normal'><o:p></o:p></span></h4> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l6 level1 lfo18; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Monitor the life of the order from entry to customer receipt in and AS400 environment which includes keying, maintaining, and confirming the customer orders per account and country. </span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l6 level1 lfo18; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Also responsible for providing sales personnel, analysts and management with various allocations, shipping, and availability information and extending orders for late production delivery or early shipments per customers request.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l6 level1 lfo18; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Utilized Sourcing 2000, WebPDM, and Showcase query application to verify all sales information per account and created reports using this information which were then sent to all applicable parties.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l6 level1 lfo18; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Called on knowledge of international import/export regulations per country to successfully ship merchandise to client.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l6 level1 lfo18; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Work very closely with customs compliance to insure the successful delivery of merchandise to clients in Canada, Brazil, and Argentina.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l6 level1 lfo18; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Provide Sales personnel, analysts and management with information required to maximize shipments and orders; to include reviewing and analyzing customer orders with shipment dates for, past cancel orders, and confirmation.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l6 level1 lfo18; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Coordinated the shipment of the merchandise with Logistics, Transportation, and Shipping and Receiving departments.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l6 level1 lfo18; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Assist the Analysts/Managers with assigned territory to increase the volume and profitability of the territory; examined these metrics each shipping seasons (i.e. spring, summer, Cruise/Holiday, and fall).</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l6 level1 lfo18; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Assist others in group to provide secure back-up plan during vacations or sick time.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <h4 style='margin-bottom:0in;margin-bottom:.0001pt'><span style='font-size: 10.0pt;mso-fareast-font-family:"Times New Roman";font-weight:normal'>&nbsp;</span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; font-weight:normal'><o:p></o:p></span></h4> <h4 style='margin:0in;margin-bottom:.0001pt'><u><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'>Senior Help Desk Generalist</span></u><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; font-weight:normal'><o:p></o:p></span></h4> <h4 style='margin-bottom:0in;margin-bottom:.0001pt'><span style='font-size: 10.0pt;mso-fareast-font-family:"Times New Roman";font-weight:normal'>&nbsp;</span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; font-weight:normal'><o:p></o:p></span></h4> <h4 style='margin-top:5.0pt;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family: Arial;mso-char-type:symbol;mso-symbol-font-family:Symbol;font-weight:normal'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span><span style='font-size:7.0pt;mso-fareast-font-family:"Times New Roman";font-weight: normal'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";font-weight: normal'>Responsible for the provisioning and de-provisioning of network accounts within Active Directory environment via IBM Tivoli.</span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; font-weight:normal'><o:p></o:p></span></h4> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l22 level1 lfo19; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Responsible for creating shared folders and security groups in active directory and assigning the proper permissions.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l22 level1 lfo19; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Assisted the initial creation of all AS400 accounts, unlocked accounts, reset passwords and troubleshoot any other issues pertaining to the AS400 user community.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l22 level1 lfo19; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Log all help desk calls and emails into Magic Ticket Tracking software and assigning tickets to appropriate support group.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <h4 style='margin-top:5.0pt;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family: Arial;mso-char-type:symbol;mso-symbol-font-family:Symbol;font-weight:normal'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span><span style='font-size:7.0pt;mso-fareast-font-family:"Times New Roman";font-weight: normal'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";font-weight: normal'>Second leveling support for answering calls and related call volumes, voice mail, email, incident and change case creation, client enrollment processes, procurement processes, asset management and user administration functions in Active Directory. </span><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";font-weight:normal'><o:p></o:p></span></h4> <h4 style='margin-top:5.0pt;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family: Arial;mso-char-type:symbol;mso-symbol-font-family:Symbol;font-weight:normal'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span><span style='font-size:7.0pt;mso-fareast-font-family:"Times New Roman";font-weight: normal'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";font-weight: normal'>Interface with Polo s global end-user community, internal support groups and external hardware and software vendors to successfully resolve any software or hardware issues (i.e. Windows 2000, Windows XP, Office 2003, Outlook and other software issues).</span><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";font-weight:normal'><o:p></o:p></span></h4> <h4 style='margin-top:5.0pt;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family: Arial;mso-char-type:symbol;mso-symbol-font-family:Symbol;font-weight:normal'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span><span style='font-size:7.0pt;mso-fareast-font-family:"Times New Roman";font-weight: normal'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";font-weight: normal'>Support Polo's VPN creating user accounts and granting access.</span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; font-weight:normal'><o:p></o:p></span></h4> <h4 style='margin-top:5.0pt;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family: Arial;mso-char-type:symbol;mso-symbol-font-family:Symbol;font-weight:normal'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span><span style='font-size:7.0pt;mso-fareast-font-family:"Times New Roman";font-weight: normal'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman";font-weight: normal'>Troubleshoot hardware issues as they pertain to hardware brands such as Compaq, Intel, and Dell and the like.</span><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";font-weight:normal'><o:p></o:p></span></h4> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l11 level1 lfo20; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Called on limited knowledge of the French language to assist international clients.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.5pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b>Mellon Bank (Contract)Boston, MA</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'>02/2003  12/2003<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 10.5pt'>Upgrade Team</span></u></b><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.5pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l3 level1 lfo21; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Assisted in upgrading software packages and virus definitions for 800 users on both NT and XP platforms</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'>.<o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b>&nbsp;</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b>&nbsp;</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b>&nbsp;</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.5pt'>Starwood Inc. (Temp)</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.5pt'>6/2002- 10/2002</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 10.5pt'>Sales Representative</span></u></b><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-bottom:0in;margin-bottom:.0001pt'><b><span style='font-size: 10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l0 level1 lfo22; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Primarily responsible for scheduling, editing, and deleting reservations for both nationally and internationally clients.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><br> </span><b><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'>&nbsp;</span></b><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l0 level1 lfo22; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Access the Humming Bird Unix based software to handle all reservation inquires under the Starwood Flag.</span><span style='font-size: 10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.5pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b>TJX Companies, Inc. (Contract)Framingham, MA</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'>11/2001- 05/2002<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 10.5pt'>Lotus Notes Upgrade</span></u></b><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l29 level1 lfo23; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Assisted in the upgrade of 3600 desktops from R4 to R5.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l29 level1 lfo23; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Troubleshot and a resolved trouble tickets that resulted from desktop errors (i.e. hardware and software errors).</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <h3 style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.5pt; mso-fareast-font-family:"Times New Roman"'>&nbsp;</span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; font-weight:normal'><o:p></o:p></span></h3> <h3 style='margin:0in;margin-bottom:.0001pt'><span style='font-size:12.0pt; mso-fareast-font-family:"Times New Roman"'>Harcourt General (Consultant)Chestnut Hill, MA</span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";font-weight:normal'><o:p></o:p></span></h3> <p style='margin:0in;margin-bottom:.0001pt'>2/2001 - 10/2001<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 10.5pt'>Senior LAN Administrator</span></u></b><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l12 level1 lfo24; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Provided operational and technical support for NT infrastructure for client (i.e. server hardware/software installation, and maintenance).</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l12 level1 lfo24; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Provided second and third-level desktop support for 100 users.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l12 level1 lfo24; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Responsible for weekly Novell and NT backups (Backup Exec.).</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l12 level1 lfo24; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Responsible for virus definition updates and scans on servers.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l12 level1 lfo24; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Assisted in an R5 to Exchange conversion.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.5pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <h3 style='margin:0in;margin-bottom:.0001pt'><span style='font-size:12.0pt; mso-fareast-font-family:"Times New Roman"'>Family Education Network (Permanent)Boston, MA</span><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";font-weight:normal'><o:p></o:p></span></h3> <p style='margin:0in;margin-bottom:.0001pt'>10/1999 - 12/2000<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 10.5pt'>NT Network Administrator</span></u></b><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.5pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l25 level1 lfo25; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Assisted in reconfiguring DHCP on server into a Super-scope to support multiple Class C IP Addresses. </span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l25 level1 lfo25; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Responsible for weekly backup tape schedule, restores, and storage using Backup Executive.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l25 level1 lfo25; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Lead server rebuild/upgrade project, which included server consolidation on Dell Power edge 2300s, and Compaq 5500Rs .</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l25 level1 lfo25; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Used server-monitoring software such as Site Scope to monitor all network servers.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l25 level1 lfo25; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Lead several move projects, which included moving servers, installing and configuring three Cat 5 Cable Topology. 6006 switches, cable management and connectivity tests.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l25 level1 lfo25; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Supported and managed Shiva modem pool and users accounts.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l25 level1 lfo25; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Supported and maintained 15 NT servers with various responsibilities (i.e. Backup, Production, and Sequel, File, and Print servers).</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l25 level1 lfo25; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Assisted in upgrade of R4 to R5 by reconfiguring desktops.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l25 level1 lfo25; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Assisted in WINS reinstallation and configuration on PDC and BDC.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l25 level1 lfo25; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Third level support for Web Farm.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l25 level1 lfo25; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Setup and maintained user accounts in NT environment.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l25 level1 lfo25; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Supported and maintained all network printers.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l25 level1 lfo25; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Used PC Anywhere to troubleshoot server problems remotely.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.5pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b>Merrill Lynch (Consultant)Cambridge, MA</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'>03/1999  09/1999<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 10.5pt'></span><span style='display:inline-block'>UNIX Network Administrator</span></u></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.5pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l23 level1 lfo26; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Setup and maintained user accounts in UNIX (Solaris) environment.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l23 level1 lfo26; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Supported an integrated UNIX and NT environment with tools such as Hummingbird Exceed.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l23 level1 lfo26; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Supported interconnectivity of UNIX and MS Exchange mail.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l23 level1 lfo26; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Responsible for weekly tape changes and inventory of backups in Amanda Backup environment.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l23 level1 lfo26; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Maintained documentation of LAN wiring, switches, and hubs.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l23 level1 lfo26; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Setup and maintained building/security cards using NexSentry software.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l23 level1 lfo26; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Supported users via phone (Systems Hotline) and in person.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l23 level1 lfo26; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Worked closely with senior management and developers to determine present and future projects.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l23 level1 lfo26; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Trained new employees in basic system procedures.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:.5in'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 10.5pt'>NT Network Administrator</span></u></b><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l16 level1 lfo27; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Setup, disabled, and maintained user accounts.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l16 level1 lfo27; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Built and supported NT workstations and servers.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l16 level1 lfo27; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Responsible for weekly tape changes and inventory of backups using Arc Serve software. </span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l16 level1 lfo27; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Assisted in migration of all NT workstations over to new domain.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l16 level1 lfo27; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Solely responsible for several projects pertaining to software and PC upgrades for roughly 75 users.</span><span style='font-size: 10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l16 level1 lfo27; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Installed and configured remote access/dialup software (VPN, PPTP).</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l16 level1 lfo27; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Enterprise used to perform administrative duties.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin-top:5.0pt;margin-right:0in;margin-bottom:0in;margin-left: 1.0in;margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 10.5pt'>Exchange Administrator</span></u></b><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:1.0in; margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l34 level1 lfo28; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Created and maintained user mailboxes, including SMTP address configuration.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l34 level1 lfo28; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Assisted in maintaining Outlook and UNIX mail interconnectivity.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l34 level1 lfo28; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Created and removed public folders.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l34 level1 lfo28; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Configured user Outlook profiles.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l34 level1 lfo28; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Maintained UNIX home mailing and archives, which double-archived to Exchange public folders.</span><span style='font-size: 10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.5pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 10.5pt'>PBX/Meridian Voicemail Administrator</span></u></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l35 level1 lfo29; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'></span><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'><span style='display:inline-block'>Added, moved, and Out d TNs and DNs user accounts.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l35 level1 lfo29; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Setup user voicemail accounts.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l35 level1 lfo29; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Responsible for weekly PBX backups.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b>Lockheed Martin/Federal Aviation Administration (Contract Position)Burlington, MA</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'>11/1998 - 01/1999<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 10.5pt'>LAN/WAN Administrator (Y2K Project)</span></u></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l5 level1 lfo30; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Responsible for making all PCs and laptops in the FAA (Federal Aviation Administration) and DOT (Department of Transportation) Y2K compliant by inventorying hardware and software then adding all the necessary patches and service releases.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l5 level1 lfo30; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Solely responsible for maintaining updated information concerning the Y2K project (i.e. service release and patch updates for software). </span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l5 level1 lfo30; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Created a detailed spread sheet documenting information (i.e. software and patches loaded, location, CPU type, Serial and bar code numbers etc.) pertaining to each user s laptop or PCs Y2K compliance. </span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l5 level1 lfo30; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Supported NT 4.0 and Win.95 operating systems as technician and LAN/WAN administrator.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l5 level1 lfo30; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Fulfilled NetWare 3.x, 4.x, and NT administrative tasks by maintaining user accounts in Novell and NT environments.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l5 level1 lfo30; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Responsible for supporting 3x, 4x, and NT servers as an administrator by verifying user connectivity to all servers including the mail server.&nbsp; CCMail primary email software.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l5 level1 lfo30; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Verified network cable integrity for 100/10meg switch hubs using a cable meter tester.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l5 level1 lfo30; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Used Linksys Ethernet pocket adapter in gaining network connectivity for laptops in order to load software and patches for field engineers and technicians who had no network cards or Novell client loaded.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b>Nextel Inc.&nbsp; (Contract Position)Bedford, MA</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'>8/1998 - 10/1998<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;text-indent:49.5pt'><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 10.0pt'>PC Support Technician</span></u></b><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;text-indent:49.5pt'><span style='font-size:10.0pt'>&nbsp;</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l30 level1 lfo31; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Supported 100 users in a Windows 95 environment.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l30 level1 lfo31; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Used  Ghost imaging software to install all operating systems, software, and protocols.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l30 level1 lfo31; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Supported CCMail (Lotus).</span><span style='font-size: 10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l30 level1 lfo31; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Troubleshot and resolved all software and hardware issues.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l30 level1 lfo31; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Maintained all supplies for users (i.e. PCs , laptops, and peripherals).</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l30 level1 lfo31; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Installed and supported Oracle software. Insured proper connectivity to SQL server by verifying the proper drivers for the database were installed by using the custom install option for software (i.e. Access).</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l30 level1 lfo31; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Supported Oracle/Business Objects software.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b>City of Charlotte (Contract Position</b>)<b>Charlotte, NC</b><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'>2/1998 - 8/1998<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:70.5pt; margin-bottom:.0001pt'>&nbsp;<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <h5 style='margin:0in;margin-bottom:.0001pt'><u><span style='mso-fareast-font-family: "Times New Roman"'>&nbsp;</span></u><u><span style='font-size:10.5pt; mso-fareast-font-family:"Times New Roman"'>LAN Technician</span></u><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; font-weight:normal'><o:p></o:p></span></h5> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:70.5pt; margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l18 level1 lfo32; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Set up Windows NT4.0 workstations in mixed network environment.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l18 level1 lfo32; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Extensive hardware and software support.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l18 level1 lfo32; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Set up, maintained, and troubleshot TCP/IP to maintain internet connectivity.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l18 level1 lfo32; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>NetWare 3.x, 4.x. and NT administrative tasks.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l18 level1 lfo32; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Set up and maintained client email (GroupWise 4.x).</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l18 level1 lfo32; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Set up and supported WFW 3.11, DOS 6.2, Win 95, and NT for some users throughout the&nbsp;&nbsp;&nbsp; </span><span style='font-size: 10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l18 level1 lfo32; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>City of Charlotte.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l18 level1 lfo32; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Worked as 1</span><sup><span style='font-size:7.0pt; mso-fareast-font-family:"Times New Roman"'>st</span></sup><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'> and 2</span><sup><span style='font-size:7.0pt;mso-fareast-font-family:"Times New Roman"'>nd</span></sup><span style='font-size:10.5pt;mso-fareast-font-family:"Times New Roman"'> level Help Desk Technician.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l18 level1 lfo32; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Assisted User s with hardware and software issues via telephone.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l18 level1 lfo32; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Installed and supported mainframe emulation software such as Extra 6.2, Win Fame, and Attachmate.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:70.5pt; margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.5pt'>Telespectrum Worldwide Salisbury, NC</span></b><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.5pt'>5/1995 - 2/1998</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'></span><o:p></o:p></span></p> <span style='display:inline-block'> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:70.5pt; margin-bottom:.0001pt'><b><span style='font-size:10.5pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 10.5pt'>Systems Engineering (PC Support Specialist)</span></u></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:70.5pt; margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l19 level1 lfo33; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Supported some 1000 users in three locations with hardware and software issues via telephone and on site.</span><span style='font-size: 10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l19 level1 lfo33; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Set up, and maintained TCP/IP connectivity for both the intra and internet.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l19 level1 lfo33; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Supported Win 95, WFW 3.11, and Win NT.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin-top:5.0pt;margin-right:0in;margin-bottom:0in;margin-left: 70.5pt;margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <h6 style='margin:0in;margin-bottom:.0001pt'><u><span style='font-size:10.5pt; mso-fareast-font-family:"Times New Roman"'>Production Control Technician  Senior Operator</span></u><span style='font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";font-weight:normal'><o:p></o:p></span></h6> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l10 level1 lfo34; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Verified that all file transfers, processing, and sales information were correct by examining UNIX database after ftp process, FoxPro processing program after file transfers, and hardcopies of reports before distributing to account managers.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l10 level1 lfo34; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Sent files via modem to account managers in Fortune 500 companies such as American Express after file processing was completed.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l10 level1 lfo34; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Responsible for sending all necessary account information via cartridges and tapes to clients in multiple locations.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l10 level1 lfo34; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Solely responsible for the training and monitoring of all new associates.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l10 level1 lfo34; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Training new associates to use FoxPro (windows and dos), UNIX, Win 95, Dos 6.x, and Win NT.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l10 level1 lfo34; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Assisted in supporting personnel in some 27 facilities with equipment and software issues (i.e. network printing and TCP/IP issues).</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l10 level1 lfo34; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Devised documentation to record all processes and procedures.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:1.0in; margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <h3 style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.5pt; mso-fareast-font-family:"Times New Roman"'>US Air Force</span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; font-weight:normal'><o:p></o:p></span></h3> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.5pt'>10/1989 - 10/1994</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 10.5pt'>Weapons Coordinator</span></u></b><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:1.0in; margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l33 level1 lfo35; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Monitored and scheduled flying for various aircraft using Windows 3.11.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l33 level1 lfo35; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Called on knowledge of scheduling and coordinating maintenance to devise quarterly and annual maintenance plans for upper command.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:27.6pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l33 level1 lfo35; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Created and distributed detailed reports to upper command explaining the status of daily Flight schedule (i.e. delays, emergencies, and repairs).</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:1.0in; margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 10.5pt'>Jet Mechanic</span></u></b><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l7 level1 lfo36; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.5pt;mso-fareast-font-family: "Times New Roman"'>Maintained the serviceability of aircraft by inspecting and repairing or replacing aircraft parts.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-bottom:0in;margin-bottom:.0001pt'><b><span style='font-size: 10.5pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-bottom:0in;margin-bottom:.0001pt'><b><u><span style='font-size:10.5pt'>Education</span></u></b><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'></span><o:p></o:p></span></p> <span style='display:inline-block'> <p style='margin-bottom:0in;margin-bottom:.0001pt'><b><span style='font-size: 10.5pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:5.0pt;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt;text-indent:.5in'><span style='font-size:10.5pt'>1985-1989&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>Lexington Senior High School</u>&nbsp;&nbsp;&nbsp; Graduated  1989</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:5.0pt;margin-right:0in;margin-bottom:0in;margin-left: 1.0in;margin-bottom:.0001pt;text-indent:-1.5in'><span style='font-size:10.5pt'></span><span style='display:inline-block'>1989-1994&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>Community College of the Air Force</u>&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-bottom:0in;margin-bottom:.0001pt'><span style='font-size: 10.5pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Major: Aerospace Technology no diploma</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:5.0pt;margin-right:0in;margin-bottom:0in;margin-left: 1.0in;margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:5.0pt;margin-right:0in;margin-bottom:0in;margin-left: 1.0in;margin-bottom:.0001pt'><span style='font-size:10.5pt'>2010- Present&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>Forsyth Technical Community College</u> </span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:5.0pt;margin-right:0in;margin-bottom:0in;margin-left: 1.0in;margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Major: Database Management</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-bottom:0in;margin-bottom:.0001pt'><b><span style='font-size: 10.5pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-bottom:0in;margin-bottom:.0001pt'><b><u><span style='font-size:10.5pt'>References</span></u></b><span style='font-size: 10.5pt'> Available upon request</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:5.0pt;margin-right:0in;margin-bottom:0in;margin-left: 70.5pt;margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:70.5pt; margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.5pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </div> </div> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><br style='mso-special-character: line-break' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'> <![endif]><o:p></o:p></span></p> <!--ExperienceTableView--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:13.5pt'> <td width=180 style='width:135.0pt;background:#E5ECF3;padding:0in 0in 0in 0in; height:13.5pt'> <p class=MsoNormal><a name=experiencetableview><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Experience</span></span></a><span style='mso-bookmark: experiencetableview'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:experiencetableview'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="#top" alt="BACK TO TOP"><span style='color: #0066CC'>BACK TO TOP</span></a><o:p></o:p></span></b></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellpadding=0 style='mso-cellspacing: 1.5pt;mso-yfti-tbllook:1184'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=228 style='width:171.0pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Job Title<o:p></o:p></span></b></p> </td> <td width=150 style='width:112.5pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company<o:p></o:p></span></b></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Experience<o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt .75pt .75pt'><ExperienceTitle> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>User Provisioner<o:p></o:p></span></p> </ExperienceTitle></td> <td style='padding:.75pt .75pt .75pt .75pt'><Company> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>VF Corp.<o:p></o:p></span></p> </Company></td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>- Present<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--EducationTableView--><!--SkillsTableView--><!--Summary Section--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format" xmlns:m="http://schemas.monster.com/Monster"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:15.0pt'> <td width="100%" style='width:100.0%;padding:0in 0in 0in 0in;height:15.0pt'></td> </tr> <tr style='mso-yfti-irow:1'> <td style='background:#E5ECF3;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:13.5pt'> <td width=180 style='width:135.0pt;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal><a name=summary><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Additional Info</span></span></a><span style='mso-bookmark: summary'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:summary'></span> <td style='padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="#top" alt="BACK TO TOP"><span style='color: #0066CC'>BACK TO TOP</span></a><o:p></o:p></span></b></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in' id=tdResumeSummaryTable> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right:337.5pt'> <td style='padding:0in 0in 0in 0in'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Current Career Level:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Manager (Manager/Supervisor of Staff)<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:4'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Years of relevant work experience:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>7+ to 10 Years<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:6'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:7'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Date of Availability:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'><AvailableTime MessageID="71204"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Immediately<o:p></o:p></span></p> </AvailableTime></td> </tr> <tr style='mso-yfti-irow:8;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:9'> <td style='padding:0in 0in 0in 0in'><!--WorkStatus--></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:10'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Work Status:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'><Country MessageID="42174"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US</Country> - <Status MessageID="70380">I am authorized to work in this country for any employer.<o:p></o:p></span></p> </Status></td> </tr> <tr style='mso-yfti-irow:11;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:12'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:13'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Active Security Clearance:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>None<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:14;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:15'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:16'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US Military Service:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Yes <o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:17;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:18'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:19'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Citizenship:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>None<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:20;mso-yfti-lastrow:yes;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> </table> </div> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <!--Placeholder to prevent single table tag for both closing and opening, which does not render correctly in browser--> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'><!--TargetJob--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Job:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Job Title:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>User Provisioner<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:0in 0in 0in 0in'><!--TargetCompany--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Company:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company Size:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'><CompanySize MessageID="-1" /></td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:3;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'><!--Locations--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <!--Placeholder to prevent single table tag for both closing and opening, which does not render correctly in browser--> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Locations:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Selected Locations:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US-SC-Greenville/Spartanburg<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Relocate:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Yes<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:5'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Willingness to travel:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Up to 25% travel<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> </tr> </table> </td> </tr> </table> </div> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Language--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Languages:<o:p></o:p></span></b></p> </td> <td width=150 valign=top style='width:112.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Languages</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=300 valign=top style='width:225.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Proficiency Level</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'></td> <td width=150 valign=top style='width:112.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>English<o:p></o:p></span></p> </td> <td width=300 valign=top style='width:225.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Fluent<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Reference--><!--CustomFields--><!--ResumeNotes--><!--UploadedDocComment--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <div class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'> <hr size=1 width="100%" align=center> </span></div> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p>&nbsp;</o:p></span></p> </div> </body> </html>