਀㰀洀攀琀愀 渀愀洀攀㴀倀爀漀最䤀搀 挀漀渀琀攀渀琀㴀圀漀爀搀⸀䐀漀挀甀洀攀渀琀㸀 ਀㰀洀攀琀愀 渀愀洀攀㴀伀爀椀最椀渀愀琀漀爀 挀漀渀琀攀渀琀㴀∀䴀椀挀爀漀猀漀昀琀 圀漀爀搀 ㄀㐀∀㸀 ਀㰀氀椀渀欀 爀攀氀㴀䔀搀椀琀ⴀ吀椀洀攀ⴀ䐀愀琀愀 栀爀攀昀㴀∀倀爀漀瀀漀猀愀氀─㈀　䴀愀渀愀最攀爀㐀㘀开攀搀椀琀搀愀琀愀⸀洀猀漀∀㸀 ਀㰀氀椀渀欀 爀攀氀㴀琀栀攀洀攀䐀愀琀愀 栀爀攀昀㴀∀倀爀漀瀀漀猀愀氀─㈀　䴀愀渀愀最攀爀㐀㘀开琀栀攀洀攀搀愀琀愀⸀琀栀洀砀∀㸀 ਀㰀℀ⴀⴀ嬀椀昀 最琀攀 洀猀漀 㤀崀㸀㰀砀洀氀㸀 ਀  㰀眀㨀娀漀漀洀㸀　㰀⼀眀㨀娀漀漀洀㸀 ਀  㰀眀㨀吀爀愀挀欀䘀漀爀洀愀琀琀椀渀最⼀㸀 ਀  㰀眀㨀匀愀瘀攀䤀昀堀䴀䰀䤀渀瘀愀氀椀搀㸀昀愀氀猀攀㰀⼀眀㨀匀愀瘀攀䤀昀堀䴀䰀䤀渀瘀愀氀椀搀㸀 false਀  㰀眀㨀䄀氀眀愀礀猀匀栀漀眀倀氀愀挀攀栀漀氀搀攀爀吀攀砀琀㸀昀愀氀猀攀㰀⼀眀㨀䄀氀眀愀礀猀匀栀漀眀倀氀愀挀攀栀漀氀搀攀爀吀攀砀琀㸀 ਀  㰀眀㨀䰀椀搀吀栀攀洀攀伀琀栀攀爀㸀䔀一ⴀ唀匀㰀⼀眀㨀䰀椀搀吀栀攀洀攀伀琀栀攀爀㸀 X-NONE਀  㰀眀㨀䰀椀搀吀栀攀洀攀䌀漀洀瀀氀攀砀匀挀爀椀瀀琀㸀堀ⴀ一伀一䔀㰀⼀眀㨀䰀椀搀吀栀攀洀攀䌀漀洀瀀氀攀砀匀挀爀椀瀀琀㸀 ਀   㰀眀㨀䐀漀一漀琀䔀砀瀀愀渀搀匀栀椀昀琀刀攀琀甀爀渀⼀㸀 ਀   㰀眀㨀匀瀀氀椀琀倀最䈀爀攀愀欀䄀渀搀倀愀爀愀䴀愀爀欀⼀㸀 ਀  㰀⼀眀㨀䌀漀洀瀀愀琀椀戀椀氀椀琀礀㸀 ਀   㰀洀㨀洀愀琀栀䘀漀渀琀 洀㨀瘀愀氀㴀∀䌀愀洀戀爀椀愀 䴀愀琀栀∀⼀㸀 ਀   㰀洀㨀戀爀欀䈀椀渀匀甀戀 洀㨀瘀愀氀㴀∀☀⌀㐀㔀㬀ⴀ∀⼀㸀 ਀   㰀洀㨀搀椀猀瀀䐀攀昀⼀㸀 ਀   㰀洀㨀爀䴀愀爀最椀渀 洀㨀瘀愀氀㴀∀　∀⼀㸀 ਀   㰀洀㨀眀爀愀瀀䤀渀搀攀渀琀 洀㨀瘀愀氀㴀∀㄀㐀㐀　∀⼀㸀 ਀   㰀洀㨀渀愀爀礀䰀椀洀 洀㨀瘀愀氀㴀∀甀渀搀伀瘀爀∀⼀㸀 ਀㰀⼀砀洀氀㸀㰀℀嬀攀渀搀椀昀崀ⴀⴀ㸀㰀℀ⴀⴀ嬀椀昀 最琀攀 洀猀漀 㤀崀㸀㰀砀洀氀㸀 ਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀　∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" QFormat="true" Name="Normal"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㤀∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" QFormat="true" Name="heading 1"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㤀∀ 儀䘀漀爀洀愀琀㴀∀琀爀甀攀∀ 一愀洀攀㴀∀栀攀愀搀椀渀最 ㈀∀⼀㸀 ਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㤀∀ 儀䘀漀爀洀愀琀㴀∀琀爀甀攀∀ 一愀洀攀㴀∀栀攀愀搀椀渀最 㐀∀⼀㸀 ਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㤀∀ 儀䘀漀爀洀愀琀㴀∀琀爀甀攀∀ 一愀洀攀㴀∀栀攀愀搀椀渀最 㘀∀⼀㸀 ਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㤀∀ 儀䘀漀爀洀愀琀㴀∀琀爀甀攀∀ 一愀洀攀㴀∀栀攀愀搀椀渀最 㠀∀⼀㸀 ਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㌀㤀∀ 一愀洀攀㴀∀琀漀挀 ㄀∀⼀㸀 ਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㌀㤀∀ 一愀洀攀㴀∀琀漀挀 ㌀∀⼀㸀 ਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㌀㤀∀ 一愀洀攀㴀∀琀漀挀 㔀∀⼀㸀 ਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㌀㤀∀ 一愀洀攀㴀∀琀漀挀 㜀∀⼀㸀 ਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㌀㤀∀ 一愀洀攀㴀∀琀漀挀 㤀∀⼀㸀 ਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㄀　∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" QFormat="true" Name="Title"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㄀∀ 一愀洀攀㴀∀䐀攀昀愀甀氀琀 倀愀爀愀最爀愀瀀栀 䘀漀渀琀∀⼀㸀 ਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㄀∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" QFormat="true" Name="No Spacing"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㘀　∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" Name="Light Shading"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㘀㄀∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" Name="Light List"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㘀㈀∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" Name="Light Grid"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㘀㌀∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" Name="Medium Shading 1"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㘀㐀∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" Name="Medium Shading 2"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㘀㔀∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" Name="Medium List 1"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㘀㘀∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" Name="Medium List 2"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㘀㜀∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" Name="Medium Grid 1"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㘀㠀∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" Name="Medium Grid 2"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㘀㤀∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" Name="Medium Grid 3"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㜀　∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" Name="Dark List"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㜀㄀∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" Name="Colorful Shading"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㜀㈀∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" Name="Colorful List"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㜀㌀∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" Name="Colorful Grid"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㘀　∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" Name="Light Shading Accent 1"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㘀㄀∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" Name="Light List Accent 1"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㘀㈀∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" Name="Light Grid Accent 1"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㘀㌀∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" Name="Medium Shading 1 Accent 1"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㘀㐀∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" Name="Medium Shading 2 Accent 1"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㘀㔀∀ 匀攀洀椀䠀椀搀搀攀渀㴀∀昀愀氀猀攀∀ UnhideWhenUsed="false" Name="Medium List 1 Accent 1"/>਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 唀渀栀椀搀攀圀栀攀渀唀猀攀搀㴀∀昀愀氀猀攀∀ 一愀洀攀㴀∀刀攀瘀椀猀椀漀渀∀⼀㸀 ਀  㰀眀㨀䰀猀搀䔀砀挀攀瀀琀椀漀渀 䰀漀挀欀攀搀㴀∀昀愀氀猀攀∀ 倀爀椀漀爀椀琀礀㴀∀㌀㤀∀ 儀䘀漀爀洀愀琀㴀∀琀爀甀攀∀ 一愀洀攀㴀∀吀伀䌀 䠀攀愀搀椀渀最∀⼀㸀 ਀㰀⼀砀洀氀㸀㰀℀嬀攀渀搀椀昀崀ⴀⴀ㸀 ਀㰀℀嬀攀渀搀椀昀崀ⴀⴀ㸀 ਀ ਀
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From:route@monster.com

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Sent:Wednesday,਀一漀瘀攀洀戀攀爀 ㈀Ⰰ ㈀　㄀㘀 ㄀㈀㨀　㜀 倀䴀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 ਀㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㄀㈀　⸀　瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀ⴀ㄀㈀　⸀　瀀琀㬀琀愀戀ⴀ猀琀漀瀀猀㨀 120.0pt;mso-layout-grid-align:none;text-autospace:none'>                                                            

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਀  㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀✀㸀 ਀   㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀　㬀洀猀漀ⴀ礀昀琀椀ⴀ昀椀爀猀琀爀漀眀㨀礀攀猀㬀洀猀漀ⴀ礀昀琀椀ⴀ氀愀猀琀爀漀眀㨀礀攀猀✀㸀
਀    㰀搀椀瘀㸀

Kathy Kelley 

਀    㰀⼀搀椀瘀㸀
਀    㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ戀漀漀欀洀愀爀欀㨀琀漀瀀✀㸀㰀戀㸀㰀猀瀀愀渀 style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:਀    ∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀㬀挀漀氀漀爀㨀戀氀愀挀欀✀㸀䰀愀猀琀 甀瀀搀愀琀攀搀㨀㰀⼀猀瀀愀渀㸀㰀⼀戀㸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 style='mso-bookmark:top'>਀    㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ戀漀漀欀洀愀爀欀㨀琀漀瀀✀㸀㰀⼀猀瀀愀渀㸀㰀⼀琀搀㸀 ਀   㰀⼀琀爀㸀
਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ戀漀漀欀洀愀爀欀㨀琀漀瀀✀㸀㰀⼀猀瀀愀渀㸀㰀⼀琀搀㸀 ਀ 㰀⼀琀爀㸀 ਀  㰀琀搀 猀琀礀氀攀㴀✀戀漀爀搀攀爀㨀渀漀渀攀㬀戀漀爀搀攀爀ⴀ琀漀瀀㨀猀漀氀椀搀 ⌀䐀㐀䐀㐀䐀㐀 ㄀⸀　瀀琀㬀洀猀漀ⴀ戀漀爀搀攀爀ⴀ琀漀瀀ⴀ愀氀琀㨀 solid #D4D4D4 .75pt;background:#FFFFCC;padding:0in 0in 0in 0in'>਀  㰀琀愀戀氀攀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀吀愀戀氀攀 戀漀爀搀攀爀㴀　 挀攀氀氀猀瀀愀挀椀渀最㴀　 挀攀氀氀瀀愀搀搀椀渀最㴀　 眀椀搀琀栀㴀∀㄀　　─∀ style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt:਀   ㄀㄀⸀㈀㔀瀀琀 ㄀㄀⸀㈀㔀瀀琀 ㄀㄀⸀㈀㔀瀀琀 ㄀㄀⸀㈀㔀瀀琀✀㸀 ਀    㰀琀搀 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀㄀㄀⸀㈀㔀瀀琀 ㄀㄀⸀㈀㔀瀀琀 ㄀㄀⸀㈀㔀瀀琀 ㄀㄀⸀㈀㔀瀀琀✀㸀

਀    㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀氀椀渀攀ⴀ栀攀椀最栀琀㨀㄀㈀⸀㜀㔀瀀琀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ戀漀漀欀洀愀爀欀㨀 top'>Company:  Apeiron, Inc.

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਀    㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀氀椀渀攀ⴀ栀攀椀最栀琀㨀㄀㈀⸀㜀㔀瀀琀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ戀漀漀欀洀愀爀欀㨀 top'>Screening score:  no specified

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਀    㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ戀漀漀欀洀愀爀欀㨀琀漀瀀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀 9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>
਀    㰀䌀椀琀礀㸀圀愀猀栀椀渀最琀漀渀㰀⼀䌀椀琀礀㸀Ⰰ 㰀匀琀愀琀攀䄀戀戀爀攀瘀䴀猀最 䴀攀猀猀愀最攀䤀䐀㴀∀㈀㤀㐀㔀㘀㌀∀㸀䐀䌀㰀⼀匀琀愀琀攀䄀戀戀爀攀瘀䴀猀最㸀☀渀戀猀瀀㬀☀渀戀猀瀀㬀㰀倀漀猀琀愀氀䌀漀搀攀㸀㈀　　㄀㈀㰀戀爀㸀 US

਀    㰀⼀䌀漀甀渀琀爀礀䄀戀戀爀攀瘀䴀猀最㸀
਀    㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Contact Preference: ਀    㰀䌀漀渀琀愀挀琀倀爀攀昀攀爀攀渀挀攀 䴀攀猀猀愀最攀䤀䐀㴀∀㄀㌀㐀㤀㐀㔀∀㸀䔀洀愀椀氀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
਀    㰀⼀搀椀瘀㸀 ਀    㰀琀搀 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀㄀㄀⸀㈀㔀瀀琀 ㄀㄀⸀㈀㔀瀀琀 ㄀㄀⸀㈀㔀瀀琀 ㄀㄀⸀㈀㔀瀀琀✀㸀㰀℀ⴀⴀ刀攀猀甀洀攀䔀洀愀椀氀一愀瘀椀最愀琀椀漀渀䰀椀渀欀猀ⴀⴀ㸀 ਀     㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀　㬀洀猀漀ⴀ礀昀琀椀ⴀ昀椀爀猀琀爀漀眀㨀礀攀猀㬀洀猀漀ⴀ礀昀琀椀ⴀ氀愀猀琀爀漀眀㨀礀攀猀✀㸀 ਀        㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀✀㸀

਀         㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀　㬀洀猀漀ⴀ礀昀琀椀ⴀ昀椀爀猀琀爀漀眀㨀礀攀猀✀㸀

਀         㰀⼀琀爀㸀 ਀          㰀琀搀 眀椀搀琀栀㴀㄀㌀　 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㤀㜀⸀㔀瀀琀㬀瀀愀搀搀椀渀最㨀㈀⸀㈀㔀瀀琀 ㈀⸀㈀㔀瀀琀 ㈀⸀㈀㔀瀀琀 ㈀⸀㈀㔀瀀琀✀㸀

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਀  㰀⼀琀搀㸀 ਀㰀⼀琀愀戀氀攀㸀 ਀㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'> 

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਀      㰀琀愀戀氀攀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀吀愀戀氀攀 戀漀爀搀攀爀㴀　 挀攀氀氀猀瀀愀挀椀渀最㴀　 挀攀氀氀瀀愀搀搀椀渀最㴀　 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:਀       ㄀㄀㠀㐀㬀洀猀漀ⴀ瀀愀搀搀椀渀最ⴀ愀氀琀㨀　椀渀 　椀渀 　椀渀 　椀渀✀㸀
਀          㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Resume਀          匀攀挀琀椀漀渀㰀⼀愀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
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਀  㰀琀愀戀氀攀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀吀愀戀氀攀 戀漀爀搀攀爀㴀　 挀攀氀氀猀瀀愀挀椀渀最㴀　 挀攀氀氀瀀愀搀搀椀渀最㴀　 眀椀搀琀栀㴀∀㄀　　─∀ style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt:਀   　椀渀 　椀渀 　椀渀 　椀渀✀㸀
਀   㰀⼀琀爀㸀
਀   㰀⼀琀爀㸀
਀  㰀⼀琀搀㸀 ਀ 㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀㄀㬀栀攀椀最栀琀㨀㄀㄀⸀㈀㔀瀀琀✀㸀 ਀ 㰀⼀琀爀㸀 ਀  㰀琀搀 挀漀氀猀瀀愀渀㴀㈀ 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 㔀⸀㈀㔀瀀琀✀㸀 ਀   㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀　㬀洀猀漀ⴀ礀昀琀椀ⴀ昀椀爀猀琀爀漀眀㨀礀攀猀㬀洀猀漀ⴀ礀昀琀椀ⴀ氀愀猀琀爀漀眀㨀礀攀猀✀㸀 ਀    㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀✀㸀

Resume Value: xxesn5wxhtg3se7w   

਀    㰀⼀琀搀㸀 ਀  㰀⼀琀愀戀氀攀㸀

਀  㰀琀搀 猀琀礀氀攀㴀✀戀漀爀搀攀爀㨀渀漀渀攀㬀戀漀爀搀攀爀ⴀ琀漀瀀㨀猀漀氀椀搀 ⌀䔀㔀䔀䌀䘀㌀ ㄀⸀　瀀琀㬀洀猀漀ⴀ戀漀爀搀攀爀ⴀ琀漀瀀ⴀ愀氀琀㨀 solid #E5ECF3 .75pt;padding:0in 0in 0in 0in;height:11.25pt'>਀  㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀㬀栀攀椀最栀琀㨀㄀㄀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀㰀⼀琀愀戀氀攀㸀 ਀㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'> 

਀ ਀
਀    㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 挀氀愀猀猀㴀戀漀氀搀琀攀砀琀㄀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀 font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Resume਀    䠀攀愀搀氀椀渀攀㨀 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Kathy Kelley -਀    䤀渀昀漀爀洀愀琀椀漀渀 吀攀挀栀渀漀氀漀最礀 䐀椀爀攀挀琀漀爀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
਀ 㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀　㬀洀猀漀ⴀ礀昀琀椀ⴀ昀椀爀猀琀爀漀眀㨀礀攀猀㬀洀猀漀ⴀ礀昀琀椀ⴀ氀愀猀琀爀漀眀㨀礀攀猀㬀 page-break-inside:avoid'>਀  㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 㔀⸀㈀㔀瀀琀✀㸀
਀  㰀搀椀瘀㸀

਀  㰀洀攀琀愀 渀愀洀攀㴀欀攀礀眀漀爀搀猀 挀漀渀琀攀渀琀㴀∀一漀 刀攀猀琀爀椀挀琀椀漀渀猀∀㸀 KATHY KELLEY

਀  㰀瀀 愀氀椀最渀㴀挀攀渀琀攀爀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ愀氀椀最渀㨀挀攀渀琀攀爀✀㸀㰀戀㸀㰀猀瀀愀渀 style='font-family:"Arial","sans-serif"'>kathy.kelley@gmail.com

਀  㰀瀀 愀氀椀最渀㴀挀攀渀琀攀爀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀　椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀　椀渀㬀 margin-left:9.0pt;margin-bottom:.0001pt;text-align:center'>

਀  㰀琀愀戀氀攀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀吀愀戀氀攀 戀漀爀搀攀爀㴀　 挀攀氀氀猀瀀愀挀椀渀最㴀　 挀攀氀氀瀀愀搀搀椀渀最㴀　 眀椀搀琀栀㴀㜀㐀㌀ style='width:556.9pt;border-collapse:collapse;mso-yfti-tbllook:1184;਀   洀猀漀ⴀ瀀愀搀搀椀渀最ⴀ愀氀琀㨀　椀渀 　椀渀 　椀渀 　椀渀✀㸀
 

਀    㰀瀀 愀氀椀最渀㴀挀攀渀琀攀爀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ愀氀椀最渀㨀挀攀渀琀攀爀✀㸀㰀猀瀀愀渀 style='font-size:9.0pt;font-family:"Arial Black","sans-serif";mso-bidi-font-family:਀    䄀爀椀愀氀✀㸀䔀渀搀 唀猀攀爀 匀甀瀀瀀漀爀琀 ∀†䌀氀椀攀渀琀 匀攀爀瘀椀挀攀猀 ∀†倀爀漀最爀愀洀 愀渀搀 倀爀漀樀攀挀琀 䴀愀渀愀最攀洀攀渀琀 •

਀    㰀瀀 愀氀椀最渀㴀挀攀渀琀攀爀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ愀氀椀最渀㨀挀攀渀琀攀爀✀㸀㰀猀瀀愀渀 style='font-size:9.0pt;font-family:"Arial Black","sans-serif";mso-bidi-font-family:਀    䄀爀椀愀氀✀㸀吀爀愀椀渀椀渀最 ∀†䌀甀爀爀椀挀甀氀甀洀 䐀攀瘀攀氀漀瀀洀攀渀琀 ∀†伀瀀攀爀愀琀椀漀渀猀 匀甀瀀瀀漀爀琀 ∀†䈀甀猀椀渀攀猀猀 Process Engineering •

਀    㰀瀀 愀氀椀最渀㴀挀攀渀琀攀爀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ愀氀椀最渀㨀挀攀渀琀攀爀✀㸀㰀猀瀀愀渀 style='font-size:9.0pt;font-family:"Arial Black","sans-serif";mso-bidi-font-family:਀    䄀爀椀愀氀✀㸀刀攀焀甀椀爀攀洀攀渀琀猀 䄀渀愀氀礀猀椀猀 ∀†嘀攀渀搀漀爀 䴀愀渀愀最攀洀攀渀琀 ∀†䄀瀀瀀氀椀挀愀琀椀漀渀 吀攀猀琀椀渀最 ∀†㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 style='font-size:8.5pt;font-family:"Arial","sans-serif"'>

਀    㰀瀀 愀氀椀最渀㴀挀攀渀琀攀爀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ愀氀椀最渀㨀挀攀渀琀攀爀✀㸀㰀猀瀀愀渀 style='font-size:9.0pt;font-family:"Arial Black","sans-serif";mso-bidi-font-family:਀    䄀爀椀愀氀✀㸀䤀吀 匀琀爀愀琀攀最椀挀 匀漀甀爀挀椀渀最 ∀†㰀戀㸀䤀渀昀爀愀猀琀爀甀挀琀甀爀攀 䴀愀渀愀最攀洀攀渀琀 㰀⼀戀㸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 style='font-size:8.5pt;font-family:"Arial","sans-serif"'>

਀    㰀⼀琀搀㸀 ਀  㰀⼀琀愀戀氀攀㸀

PROFESSIONAL SUMMARY

਀  㰀瀀 愀氀椀最渀㴀挀攀渀琀攀爀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ愀氀椀最渀㨀挀攀渀琀攀爀✀㸀㰀猀瀀愀渀 style='font-size:10.0pt;font-family:"Arial Black","sans-serif";mso-bidi-font-family:਀  䄀爀椀愀氀✀㸀倀刀伀䘀䔀匀匀䤀伀一䄀䰀 䔀堀倀䔀刀䤀䔀一䌀䔀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀 "Arial","sans-serif"'>

਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀ⴀ㘀㌀⸀　瀀琀✀㸀㰀戀㸀㰀猀瀀愀渀 style='font-size:10.0pt;font-family:"Arial","sans-serif"'>CSRA, Inc.

਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀 font-family:"Arial","sans-serif"'>Managed team of 43 staff and subcontractors਀  瀀爀漀瘀椀搀椀渀最 䤀吀 䤀渀昀爀愀猀琀爀甀挀琀甀爀攀 猀甀瀀瀀漀爀琀 愀渀搀 䌀甀猀琀漀洀攀爀 匀甀瀀瀀漀爀琀 匀攀爀瘀椀挀攀猀 琀漀 漀瘀攀爀 1400 end users. 

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㄀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㄀　 氀攀瘀攀氀㄀ 氀昀漀㄀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Managed teams providing Windows਀  愀瀀瀀氀椀挀愀琀椀漀渀 搀攀氀椀瘀攀爀礀 猀攀爀瘀椀挀攀猀Ⰰ 猀攀挀甀爀椀琀礀 瘀甀氀渀攀爀愀戀椀氀椀琀礀 愀渀搀 瀀愀琀挀栀 洀愀渀愀最攀洀攀渀琀Ⰰ disaster recovery and backup services, network and SAN support, and data਀  挀攀渀琀攀爀 洀愀渀愀最攀洀攀渀琀⸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀 "Times New Roman"'>

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㄀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㄀　 氀攀瘀攀氀㄀ 氀昀漀㄀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Introduced process improvement and਀  攀昀昀椀挀椀攀渀挀椀攀猀 琀漀 椀渀挀爀攀愀猀攀 琀椀洀攀 琀漀 猀攀爀瘀椀挀攀 搀攀氀椀瘀攀爀礀 愀渀搀 椀洀瀀爀漀瘀攀 爀攀瀀漀爀琀椀渀最 㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㄀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㄀　 氀攀瘀攀氀㄀ 氀昀漀㄀㬀 tab-stops:list .5in'>·

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㄀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㄀　 氀攀瘀攀氀㄀ 氀昀漀㄀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Collaborated with Chief Technology਀  伀昀昀椀挀攀爀 愀渀搀 䘀䔀刀䌀 伀瀀攀爀愀琀椀漀渀猀 䐀椀爀攀挀琀漀爀 琀漀 搀攀瘀攀氀漀瀀 瀀攀爀昀漀爀洀愀渀挀攀ⴀ戀愀猀攀搀 洀攀琀爀椀挀猀 昀漀爀 service delivery              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Developed and managed Problem਀  䴀愀渀愀最攀洀攀渀琀 瀀爀漀挀攀猀猀 昀漀爀 䌀漀洀洀椀猀猀椀漀渀ⴀ眀椀搀攀 漀甀琀愀最攀猀Ⰰ 椀渀挀氀甀搀椀渀最 挀漀洀洀甀渀椀挀愀琀椀漀渀 standards, escalation and client notification procedures, and troubleshooting਀  挀漀漀爀搀椀渀愀琀椀漀渀 漀昀 挀爀漀猀猀ⴀ昀甀渀挀琀椀漀渀愀氀 琀攀挀栀渀椀挀愀氀 琀攀愀洀猀⸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㄀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㄀　 氀攀瘀攀氀㄀ 氀昀漀㄀㬀 tab-stops:list .5in'>·

਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀ⴀ㘀㌀⸀　瀀琀✀㸀㰀戀㸀㰀猀瀀愀渀 style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Dell Services਀  䘀攀搀攀爀愀氀 䜀漀瘀攀爀渀洀攀渀琀㰀⼀猀瀀愀渀㸀㰀⼀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀

਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀 font-family:"Arial","sans-serif"'>Successfully managed staff of 70਀  挀漀渀琀爀愀挀琀漀爀猀 愀渀搀 猀甀戀挀漀渀琀爀愀挀琀漀爀猀 瀀爀漀瘀椀搀椀渀最 攀渀搀 甀猀攀爀 猀甀瀀瀀漀爀琀 猀攀爀瘀椀挀攀猀 琀漀 漀瘀攀爀 4,000 end users in a distributed Windows/Mac computing environment.                ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Successfully led team to re-launch਀  䈀䴀䌀 刀攀洀攀搀礀昀漀爀挀攀 琀漀 戀攀琀琀攀爀 猀甀瀀瀀漀爀琀 䤀渀挀椀搀攀渀琀Ⰰ 匀攀爀瘀椀挀攀 刀攀焀甀攀猀琀 愀渀搀 倀爀漀戀氀攀洀 management

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㄀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㔀 氀攀瘀攀氀㄀ 氀昀漀㈀㬀 tab-stops:list .5in'>·

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㄀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㔀 氀攀瘀攀氀㄀ 氀昀漀㈀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Responsible for all aspects of਀  挀漀渀琀爀愀挀琀 愀搀洀椀渀椀猀琀爀愀琀椀漀渀 椀渀挀氀甀搀椀渀最 猀琀愀昀昀 栀椀爀椀渀最Ⰰ 瀀攀爀猀漀渀渀攀氀 洀愀渀愀最攀洀攀渀琀Ⰰ budgeting, forecasting, reporting, procurement, contract modifications, and਀  猀甀戀挀漀渀琀爀愀挀琀漀爀 愀最爀攀攀洀攀渀琀猀⸀☀渀戀猀瀀㬀 㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀 mso-fareast-font-family:"Times New Roman"'>

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㄀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㔀 氀攀瘀攀氀㄀ 氀昀漀㈀㬀 tab-stops:list .5in'>·

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㄀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㔀 氀攀瘀攀氀㄀ 氀昀漀㈀㬀 tab-stops:list .5in'>·

਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀ⴀ㘀㌀⸀　瀀琀✀㸀㰀戀㸀㰀猀瀀愀渀 style='font-size:10.0pt;font-family:"Arial","sans-serif"'>AARP, Washington,਀  䐀䌀 20049                                                          ਀  ☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀 Aug 1997 – Nov. 2013

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㐀 氀攀瘀攀氀㄀ 氀昀漀㌀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Selected by IT Executive਀  䰀攀愀搀攀爀猀栀椀瀀 琀漀 椀洀瀀氀攀洀攀渀琀 渀攀眀Ⰰ 琀愀爀最攀琀攀搀 挀氀椀攀渀琀 攀渀最愀最攀洀攀渀琀 昀甀渀挀琀椀漀渀 琀漀 椀洀瀀爀漀瘀攀 IT tactical and strategic service delivery, alignment with business strategic਀  最漀愀氀猀⸀ 䬀攀礀 洀攀洀戀攀爀 漀昀 琀攀愀洀 琀栀愀琀 氀攀瘀攀爀愀最攀搀 䤀吀䤀䰀 匀攀爀瘀椀挀攀 䴀愀渀愀最攀洀攀渀琀 昀爀愀洀攀眀漀爀欀 琀漀 develop service portfolio, financial, business relationship, and change਀  洀愀渀愀最攀洀攀渀琀 瀀爀漀挀攀猀猀攀猀Ⰰ 愀渀搀 琀漀 挀爀攀愀琀攀 匀攀爀瘀椀挀攀 䌀愀琀愀氀漀最 琀漀 猀栀漀眀挀愀猀攀 愀渀搀 栀椀最栀氀椀最栀琀 IT capabilities.

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㐀 氀攀瘀攀氀㄀ 氀昀漀㌀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Managed team of Client Engagement਀  䴀愀渀愀最攀爀猀Ⰰ 倀爀漀樀攀挀琀 䴀愀渀愀最攀爀猀 愀渀搀 䈀甀猀椀渀攀猀猀 䄀渀愀氀礀猀琀猀 昀漀爀 挀愀瀀椀琀愀氀 瀀氀愀渀渀椀渀最 business analysis, and project delivery functions for $2.5 million project਀  瀀漀爀琀昀漀氀椀漀⸀ 䤀渀挀爀攀愀猀攀搀 戀甀猀椀渀攀猀猀 最爀漀甀瀀ᤀ猠 瘀椀猀椀戀椀氀椀琀礀 椀渀琀漀 䤀吀 瀀爀漀樀攀挀琀猀Ⰰ 瀀愀爀琀渀攀爀攀搀 with key stakeholders to prioritize work, supported the rollout of a਀  猀琀爀攀愀洀氀椀渀攀搀 䤀吀 搀攀氀椀瘀攀爀礀 瀀爀漀挀攀猀猀Ⰰ 愀渀搀 攀猀琀愀戀氀椀猀栀攀搀 爀攀最甀氀愀爀 戀甀猀椀渀攀猀猀 猀琀愀欀攀栀漀氀搀攀爀 review meetings for validation of priorities.

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㐀 氀攀瘀攀氀㄀ 氀昀漀㌀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Served as AARP Enterprise client਀  氀攀愀搀 愀渀搀 䌀漀洀洀甀渀椀挀愀琀椀漀渀猀 氀攀愀搀 椀渀 猀甀挀挀攀猀猀昀甀氀 洀甀氀琀椀ⴀ氀漀挀愀琀椀漀渀 甀瀀最爀愀搀攀 漀昀 ㌀Ⰰ㔀　　 devices to Windows 7 and Office 2010. Established a proactive ‘concierge’਀  猀攀爀瘀椀挀攀 搀攀猀欀 琀漀 瀀爀漀瘀椀搀攀 琀愀爀最攀琀攀搀 挀甀猀琀漀洀攀爀 猀甀瀀瀀漀爀琀 瀀爀攀ⴀ 愀渀搀 post-deployment.  Provided scripts and documentation for transition to਀  猀琀攀愀搀礀 猀琀愀琀攀 漀瀀攀爀愀琀椀漀渀愀氀 猀甀瀀瀀漀爀琀⸀ 㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㄀　⸀　瀀琀㬀 mso-fareast-font-family:"Times New Roman"'>

਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀✀㸀㰀戀㸀㰀椀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀 10.0pt;font-family:"Arial","sans-serif"'> 

਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀 font-family:"Arial","sans-serif"'>At the request of AARP Executive਀  䰀攀愀搀攀爀猀栀椀瀀Ⰰ 眀愀猀 愀猀欀攀搀 琀漀 猀攀爀瘀攀 漀渀 琀栀攀 䔀刀倀 椀洀瀀氀攀洀攀渀琀愀琀椀漀渀 琀攀愀洀 愀猀 䠀䌀䴀 椀渀琀攀最爀愀琀椀漀渀 director responsible for facilitating business process redesign and਀  琀攀挀栀渀漀氀漀最礀 爀攀焀甀椀爀攀洀攀渀琀猀 㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀

              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Conducted industry best practice਀  瀀爀漀挀攀猀猀攀猀 琀栀愀琀 氀攀搀 琀漀 琀栀攀 猀攀氀攀挀琀椀漀渀 漀昀 愀 倀攀漀瀀氀攀匀漀昀琀 䔀刀倀 猀漀氀甀琀椀漀渀 愀猀 眀攀氀氀 愀猀 the awarding of a $22 million systems integration implementation contract.

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㜀 氀攀瘀攀氀㄀ 氀昀漀㔀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Developed Help Desk support਀  瀀爀漀挀攀猀猀 昀氀漀眀猀 愀渀搀 猀挀爀椀瀀琀猀 昀漀爀 琀攀挀栀渀椀挀愀氀 愀渀搀 戀甀猀椀渀攀猀猀 猀甀瀀瀀漀爀琀 漀昀 倀攀漀瀀氀攀匀漀昀琀 system, monitored Remedy Incident and Work Order Management queues and਀  愀渀愀氀礀稀攀搀 搀愀琀愀 昀漀爀 瀀爀漀戀氀攀洀 琀爀攀渀搀椀渀最Ⰰ 琀爀愀椀渀椀渀最 搀攀瘀攀氀漀瀀洀攀渀琀 愀渀搀 琀攀挀栀渀椀挀愀氀 support.

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㜀 氀攀瘀攀氀㄀ 氀昀漀㔀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Responsible for HCM work stream਀  瀀攀爀昀漀爀洀愀渀挀攀Ⰰ 猀挀栀攀搀甀氀攀⼀焀甀愀氀椀琀礀Ⰰ 搀漀挀甀洀攀渀琀愀琀椀漀渀 愀渀搀 挀甀猀琀漀洀攀爀 愀挀挀攀瀀琀愀渀挀攀⸀☀渀戀猀瀀㬀 Ensured compliance with appropriate rules and regulations and that all਀  昀甀渀挀琀椀漀渀愀氀 愀爀攀愀猀 眀攀爀攀 挀漀渀搀甀挀琀椀渀最 䈀甀猀椀渀攀猀猀 倀爀漀挀攀猀猀 刀攀搀攀猀椀最渀 愀挀琀椀瘀椀琀椀攀猀⸀☀渀戀猀瀀㬀 Key member of ERP Project Management Office (PMO) representing Human਀  刀攀猀漀甀爀挀攀猀 愀渀搀 倀愀礀爀漀氀氀 最爀漀甀瀀猀⸀☀渀戀猀瀀㬀 㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㄀　⸀　瀀琀㬀 mso-fareast-font-family:"Times New Roman"'>

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㜀 氀攀瘀攀氀㄀ 氀昀漀㔀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Led business process redesign to਀  愀甀琀漀洀愀琀攀 琀栀攀 眀漀爀欀昀氀漀眀 愀瀀瀀爀漀瘀愀氀猀Ⰰ 猀攀氀昀ⴀ猀攀爀瘀椀挀攀Ⰰ 愀渀搀 爀攀瀀漀爀琀椀渀最 昀甀渀挀琀椀漀渀猀Ⰰ 愀渀搀 monitored for performance against the approved business case. 

਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀ⴀ㘀㌀⸀　瀀琀✀㸀㰀戀㸀㰀椀㸀㰀猀瀀愀渀 style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Director,਀  䔀渀琀攀爀瀀爀椀猀攀 吀攀挀栀渀漀氀漀最礀 匀漀氀甀琀椀漀渀猀Ⰰ 圀漀爀欀昀漀爀挀攀 ⠀匀攀瀀⸀ ㈀　　㠀 ጀ†䐀攀挀⸀ ㈀　㄀　⤀㰀⼀猀瀀愀渀㸀㰀⼀椀㸀㰀⼀戀㸀㰀猀瀀愀渀 style='font-size:8.5pt;font-family:"Arial","sans-serif"'>

਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀 font-family:"Arial","sans-serif"'>Responsible for all service delivery਀  愀猀瀀攀挀琀猀 漀昀 攀渀搀 甀猀攀爀 猀甀瀀瀀漀爀琀Ⰰ 椀渀琀攀爀昀愀挀攀 洀愀椀渀琀攀渀愀渀挀攀Ⰰ 愀瀀瀀氀椀挀愀琀椀漀渀 搀攀瘀攀氀漀瀀洀攀渀琀 and support, production support and system administration for Lawson਀  䠀刀䤀匀⼀倀愀礀爀漀氀氀Ⰰ 吀椀洀攀 愀渀搀 刀攀瀀漀爀琀椀渀最 匀礀猀琀攀洀Ⰰ 愀渀搀 漀琀栀攀爀 䠀甀洀愀渀 刀攀猀漀甀爀挀攀猀Ⰰ 䘀椀渀愀渀挀攀 and Organizational Learning supporting applications.

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㄀㌀ 氀攀瘀攀氀㄀ 氀昀漀㘀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Leveraged ITIL Service Management਀  戀攀猀琀 瀀爀愀挀琀椀挀攀 琀漀 搀攀瘀攀氀漀瀀Ⰰ 椀洀瀀氀攀洀攀渀琀 愀渀搀 洀漀渀椀琀漀爀 椀渀琀攀最爀愀琀攀搀 䠀攀氀瀀 䐀攀猀欀 猀甀瀀瀀漀爀琀 processes to ensure quality service.

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㄀㌀ 氀攀瘀攀氀㄀ 氀昀漀㘀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Managed $1.5m budget, including਀  猀漀昀琀眀愀爀攀 洀愀椀渀琀攀渀愀渀挀攀Ⰰ 瘀攀渀搀漀爀 猀甀瀀瀀漀爀琀 挀漀渀琀爀愀挀琀猀 愀渀搀 挀漀渀猀甀氀琀椀渀最 猀攀爀瘀椀挀攀猀⸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'>

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀　 氀攀瘀攀氀㄀ 氀昀漀㜀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Applied deep and broad business਀  欀渀漀眀氀攀搀最攀 琀漀 䠀刀Ⰰ 倀爀漀挀甀爀攀洀攀渀琀 愀渀搀 䄀挀挀漀甀渀琀椀渀最 戀甀猀椀渀攀猀猀 瀀爀漀挀攀猀猀攀猀⸀☀渀戀猀瀀㬀 㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'>

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀　 氀攀瘀攀氀㄀ 氀昀漀㜀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Key participant in ERP solution਀  愀渀搀 椀洀瀀氀攀洀攀渀琀愀琀椀漀渀 猀攀爀瘀椀挀攀猀 猀攀氀攀挀琀椀漀渀猀Ⰰ 椀渀挀氀甀搀椀渀最 刀攀焀甀攀猀琀 昀漀爀 倀爀漀瀀漀猀愀氀 ⠀刀䘀倀⤀ development, evaluation criteria, selection process, and contract਀  渀攀最漀琀椀愀琀椀漀渀猀⸀☀渀戀猀瀀㬀 㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㄀　⸀　瀀琀㬀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀 "Times New Roman"'>

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㘀 氀攀瘀攀氀㄀ 氀昀漀㠀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Received 100% positive manager਀  椀渀搀攀砀 猀挀漀爀攀 愀猀 猀甀爀瘀攀礀攀搀 戀礀 搀椀爀攀挀琀ⴀ 愀渀搀 椀渀搀椀爀攀挀琀ⴀ爀攀瀀漀爀琀椀渀最 猀琀愀昀昀⸀☀渀戀猀瀀㬀 䄀爀攀愀猀 of response include creating open and trusting environment, listening,਀  昀漀猀琀攀爀椀渀最 搀椀瘀攀爀猀攀 愀渀搀 椀渀挀氀甀猀椀瘀攀 眀漀爀欀 攀渀瘀椀爀漀渀洀攀渀琀Ⰰ 挀愀爀攀攀爀 搀攀瘀攀氀漀瀀洀攀渀琀 猀甀瀀瀀漀爀琀Ⰰ communication, and communication. Maintained consistently high customer਀  猀愀琀椀猀昀愀挀琀椀漀渀 氀攀瘀攀氀猀 椀渀 愀氀氀 戀甀猀椀渀攀猀猀 椀渀琀攀爀愀挀琀椀漀渀猀Ⰰ 愀猀 爀攀瀀漀爀琀攀搀 戀礀 匀攀渀椀漀爀 愀渀搀 Executive leadership. 

਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀ⴀ㘀㌀⸀　瀀琀✀㸀㰀戀㸀㰀椀㸀㰀猀瀀愀渀 style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Solution Manager,਀  䤀渀昀漀爀洀愀琀椀漀渀 吀攀挀栀渀漀氀漀最礀 匀漀氀甀琀椀漀渀猀㰀⼀猀瀀愀渀㸀㰀⼀椀㸀㰀⼀戀㸀㰀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀 10.0pt;font-family:"Arial","sans-serif"'> (Oct. 1999 – Sep. 2008)

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㠀 氀攀瘀攀氀㄀ 氀昀漀㤀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Developed in-depth understanding਀  漀昀 䠀刀Ⰰ 倀爀漀挀甀爀攀洀攀渀琀 愀渀搀 䌀漀渀琀爀愀挀琀 䴀愀渀愀最攀洀攀渀琀Ⰰ 䘀椀渀愀渀挀椀愀氀 匀攀爀瘀椀挀攀猀 愀渀搀 Administrative and Management Operations systems, and provided insight and਀  瀀爀漀昀攀猀猀椀漀渀愀氀 攀砀瀀攀爀琀椀猀攀 漀渀 栀漀眀 瀀爀漀樀攀挀琀猀 愀氀椀最渀攀搀 眀椀琀栀 䄀䄀刀倀ᤀ猠 猀琀爀愀琀攀最椀挀 direction and prioritized accordingly. 

਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀 font-family:"Arial","sans-serif"'> 

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㄀㐀 氀攀瘀攀氀㄀ 氀昀漀㄀　㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Managed vendor and market਀  愀渀愀氀礀猀椀猀Ⰰ 猀攀氀攀挀琀椀漀渀 愀渀搀 瀀爀漀挀甀爀攀洀攀渀琀 瀀爀漀挀攀猀猀 昀漀爀 洀愀樀漀爀 猀攀爀瘀椀挀攀猀 愀渀搀 猀漀昀琀眀愀爀攀 applications in support of improved operational efficiencies. 

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㄀㐀 氀攀瘀攀氀㄀ 氀昀漀㄀　㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Consistently demonstrated਀  愀挀挀漀甀渀琀愀戀椀氀椀琀礀 愀琀 琀栀攀 琀愀猀欀 愀渀搀 瀀爀漀樀攀挀琀 氀攀瘀攀氀 愀渀搀 瀀爀漀瘀椀搀攀搀 攀砀挀攀氀氀攀渀琀 挀甀猀琀漀洀攀爀 service, both within and outside of the scope of assigned work. 

਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀ⴀ㘀㌀⸀　瀀琀✀㸀㰀戀㸀㰀椀㸀㰀猀瀀愀渀 style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Manager, Technical਀  匀甀瀀瀀漀爀琀 匀攀爀瘀椀挀攀猀 ⠀䄀甀最⸀ ㄀㤀㤀㜀 ጀ†伀挀琀⸀ ㄀㤀㤀㤀⤀㰀⼀猀瀀愀渀㸀㰀⼀椀㸀㰀⼀戀㸀㰀猀瀀愀渀 style='font-size:8.5pt;font-family:"Arial","sans-serif"'>

਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀 font-family:"Arial","sans-serif"'>Managed technical support for over 3000਀  椀渀琀攀爀渀愀氀 甀猀攀爀猀 愀渀搀 ㈀㔀　 栀椀最栀ⴀ氀攀瘀攀氀 洀攀洀戀攀爀猀 漀昀 琀栀攀 䄀䄀刀倀 嘀漀氀甀渀琀攀攀爀 䌀漀洀洀甀渀椀琀礀Ⰰ including the Board of Directors in over 50 state locations, Washington, DC਀  栀攀愀搀焀甀愀爀琀攀爀猀Ⰰ 愀渀搀 䰀愀欀攀眀漀漀搀Ⰰ 䌀愀氀椀昀漀爀渀椀愀 洀攀洀戀攀爀猀栀椀瀀 漀瀀攀爀愀琀椀漀渀猀 挀攀渀琀攀爀⸀☀渀戀猀瀀㬀 㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 style='font-size:8.5pt;font-family:"Arial","sans-serif"'>

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㄀㈀ 氀攀瘀攀氀㄀ 氀昀漀㄀㄀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Introduced tracking methodology਀  琀栀爀漀甀最栀 搀攀猀椀最渀 愀渀搀 椀洀瀀氀攀洀攀渀琀愀琀椀漀渀 漀昀 䠀攀愀琀 挀愀氀氀 琀爀愀挀欀椀渀最 猀礀猀琀攀洀⸀☀渀戀猀瀀㬀 Developed reporting model to enable efficient trend analysis and develop਀  攀昀昀攀挀琀椀瘀攀 瀀爀漀戀氀攀洀 洀愀渀愀最攀洀攀渀琀 愀瀀瀀爀漀愀挀栀⸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㄀　⸀　瀀琀㬀 mso-fareast-font-family:"Times New Roman"'>

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㄀㈀ 氀攀瘀攀氀㄀ 氀昀漀㄀㄀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Improved processes and procedures਀  琀栀愀琀 挀漀渀琀爀椀戀甀琀攀搀 琀漀 愀 猀甀戀猀琀愀渀琀椀愀氀 搀攀挀爀攀愀猀攀 椀渀 琀栀攀 瀀攀爀挀攀渀琀愀最攀 漀昀 愀戀愀渀搀漀渀攀搀 calls, increased call ticket capture and increased point-of-contact਀  爀攀猀漀氀甀琀椀漀渀⸀☀渀戀猀瀀㬀 㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㄀　⸀　瀀琀㬀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀 "Times New Roman"'>

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㄀㈀ 氀攀瘀攀氀㄀ 氀昀漀㄀㄀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Participated on Enterprise system਀  搀攀瀀氀漀礀洀攀渀琀 琀攀愀洀猀 愀渀搀 洀愀渀愀最攀搀 瀀爀漀愀挀琀椀瘀攀 挀甀猀琀漀洀攀爀 昀漀氀氀漀眀ⴀ甀瀀 猀攀爀瘀椀挀攀猀 愀渀搀 爀攀愀挀琀椀瘀攀 technical support. 

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㄀㈀ 氀攀瘀攀氀㄀ 氀昀漀㄀㄀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Personally maintained a਀  挀漀渀猀椀猀琀攀渀琀氀礀 栀椀最栀 挀甀猀琀漀洀攀爀 猀攀爀瘀椀挀攀 氀攀瘀攀氀 愀渀搀 攀渀猀甀爀攀搀 琀栀愀琀 猀琀愀昀昀 洀攀琀 琀栀愀琀 level through feedback, coaching and process monitoring.

਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀　椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀　椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀　瀀琀㬀 margin-bottom:.0001pt'> 

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㤀 氀攀瘀攀氀㄀ 氀昀漀㄀㈀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Responsible for creating and਀  洀愀椀渀琀愀椀渀椀渀最 瀀漀氀椀挀礀Ⰰ 瀀爀漀挀攀搀甀爀愀氀 愀渀搀 猀甀瀀瀀漀爀琀 搀漀挀甀洀攀渀琀愀琀椀漀渀⸀ 㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'>

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㤀 氀攀瘀攀氀㄀ 氀昀漀㄀㈀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Managed all hardware installations਀  愀渀搀 搀椀猀琀爀椀戀甀琀椀漀渀Ⰰ 栀愀爀搀眀愀爀攀 洀愀椀渀琀攀渀愀渀挀攀 愀渀搀 猀漀昀琀眀愀爀攀 甀瀀最爀愀搀攀猀⸀☀渀戀猀瀀㬀 㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'>

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㤀 氀攀瘀攀氀㄀ 氀昀漀㄀㈀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Monitored and tracked software਀  氀椀挀攀渀猀椀渀最 愀最爀攀攀洀攀渀琀猀⸀ 㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㄀　⸀　瀀琀㬀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀 "Times New Roman"'>

਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀㘀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㤀 氀攀瘀攀氀㄀ 氀昀漀㄀㈀㬀 tab-stops:list .5in'>·              ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Provided requirements analyses for਀  攀渀搀 甀猀攀爀 琀爀愀椀渀椀渀最 愀渀搀 爀攀瘀椀攀眀攀搀 愀氀氀 挀漀甀爀猀攀 洀愀琀攀爀椀愀氀猀 瀀爀椀漀爀 琀漀 presentation. 

਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀✀㸀㰀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㄀　⸀　瀀琀㬀 font-family:"Arial","sans-serif"'>Youth For Understanding International਀  䔀砀挀栀愀渀最攀Ⰰ 圀愀猀栀椀渀最琀漀渀Ⰰ 䐀䌀☀渀戀猀瀀㬀 ㈀　　㄀㘀 䄀甀最⸀ ㄀㤀㤀　 ጀ†一漀瘀⸀ ㄀㤀㤀㔀㰀⼀猀瀀愀渀㸀㰀⼀戀㸀㰀猀瀀愀渀 style='font-size:8.5pt;font-family:"Arial","sans-serif"'>

਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀✀㸀㰀戀㸀㰀椀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀 10.0pt;font-family:"Arial","sans-serif"'>Manager, End User Support Services਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀 font-family:"Arial","sans-serif"'>Managed all IBM PC, Macintosh and IBM਀  䄀匀⼀㐀　　 洀椀搀爀愀渀最攀 挀漀洀瀀甀琀攀爀 猀甀瀀瀀漀爀琀 猀攀爀瘀椀挀攀猀 昀漀爀 漀瘀攀爀 ㈀　　 甀猀攀爀猀⸀☀渀戀猀瀀㬀 䴀愀渀愀最攀搀 AS/400 daily data operations.  Evaluated user requirements as they਀  爀攀氀愀琀攀搀 琀漀 猀礀猀琀攀洀 搀攀瘀攀氀漀瀀洀攀渀琀Ⰰ 猀漀昀琀眀愀爀攀 甀瀀最爀愀搀攀猀Ⰰ 攀焀甀椀瀀洀攀渀琀 瀀甀爀挀栀愀猀攀猀 愀渀搀 琀爀愀椀渀椀渀最 needs.  Conducted project, requirement and training analyses. ਀  倀爀漀瘀椀搀攀搀 攀渀搀 甀猀攀爀 猀甀瀀瀀漀爀琀 愀渀搀 瀀爀漀戀氀攀洀 爀攀猀漀氀甀琀椀漀渀 昀漀爀 䄀匀⼀㐀　　 愀瀀瀀氀椀挀愀琀椀漀渀猀 愀渀搀 all microcomputer hardware and software support, procurement, configuration਀  愀渀搀 椀渀猀琀愀氀氀愀琀椀漀渀⸀☀渀戀猀瀀㬀 䐀攀瘀攀氀漀瀀攀搀 琀爀愀椀渀椀渀最 洀愀琀攀爀椀愀氀猀 愀渀搀 瀀爀攀猀攀渀琀攀搀 琀攀挀栀渀漀氀漀最礀 courses to both headquarters and remote field office staff. ਀  倀愀爀琀椀挀椀瀀愀琀攀搀 椀渀 䨀䐀 䔀搀眀愀爀搀猀 愀挀挀漀甀渀琀椀渀最 猀礀猀琀攀洀 椀洀瀀氀攀洀攀渀琀愀琀椀漀渀⸀ 㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 style='font-size:8.5pt;font-family:"Arial","sans-serif"'>

਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀　椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀　椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀㤀⸀　瀀琀㬀 margin-bottom:.0001pt'> 

਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀✀㸀㰀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㄀　⸀　瀀琀㬀 font-family:"Arial","sans-serif"'>Communications Technology Applications,਀  䤀渀挀⸀Ⰰ 䴀挀䰀攀愀渀Ⰰ 嘀䄀☀渀戀猀瀀㬀 ㈀㈀㄀　㄀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀 Feb. 1986 – Oct. 1986

਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀搀椀猀瀀氀愀礀㨀椀渀氀椀渀攀ⴀ戀氀漀挀欀✀㸀

proprietary਀  猀礀猀琀攀洀猀⸀☀渀戀猀瀀㬀 䌀漀渀搀甀挀琀攀搀 琀爀愀椀渀椀渀最 渀攀攀搀猀 愀猀猀攀猀猀洀攀渀琀 愀渀搀 瀀爀漀瘀椀搀攀搀 挀漀渀猀甀氀琀椀渀最 漀渀 hardware and software਀  㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀愀挀焀甀椀猀椀琀椀漀渀⸀☀渀戀猀瀀㬀 Produced technical proposals.  Served as project manager for various਀  最漀瘀攀爀渀洀攀渀琀 愀渀搀 瀀爀椀瘀愀琀攀 椀渀搀甀猀琀爀礀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㄀　⸀　瀀琀㬀 font-family:"Arial","sans-serif"'>

਀  㰀瀀 愀氀椀最渀㴀挀攀渀琀攀爀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ愀氀椀最渀㨀挀攀渀琀攀爀✀㸀㰀戀㸀㰀猀瀀愀渀 style='font-size:10.0pt;font-family:"Arial","sans-serif"'>EDUCATIONMay਀  ㈀　　㐀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀

਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㄀　⸀　瀀琀㬀 font-family:"Arial","sans-serif"'> 

਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㤀⸀　瀀琀㬀 font-family:"Arial","sans-serif"'>The George Washington University,਀  圀愀猀栀椀渀最琀漀渀Ⰰ 䐀䌀 㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀

਀  㰀瀀 愀氀椀最渀㴀挀攀渀琀攀爀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ愀氀椀最渀㨀挀攀渀琀攀爀✀㸀㰀戀㸀㰀猀瀀愀渀 style='font-size:10.0pt;font-family:"Arial","sans-serif"'>CERTIFICATIONS਀  㰀瀀 愀氀椀最渀㴀爀椀最栀琀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ愀氀椀最渀㨀爀椀最栀琀✀㸀㰀猀瀀愀渀 style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Kathy Kelley – page

਀  㰀瀀 愀氀椀最渀㴀挀攀渀琀攀爀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ愀氀椀最渀㨀挀攀渀琀攀爀✀㸀㰀猀瀀愀渀 style='font-size:11.0pt;font-family:"Arial","sans-serif"'> ਀  㰀⼀搀椀瘀㸀 ਀  㰀⼀琀搀㸀 ਀㰀⼀琀愀戀氀攀㸀 ਀㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>
਀㰀℀嬀攀渀搀椀昀崀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 ਀㰀℀ⴀⴀ䔀砀瀀攀爀椀攀渀挀攀吀愀戀氀攀嘀椀攀眀ⴀⴀ㸀 ਀㰀琀愀戀氀攀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀吀愀戀氀攀 戀漀爀搀攀爀㴀　 挀攀氀氀猀瀀愀挀椀渀最㴀　 挀攀氀氀瀀愀搀搀椀渀最㴀　 眀椀搀琀栀㴀㘀㔀　 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt:਀ 　椀渀 　椀渀 　椀渀 　椀渀✀ 砀洀氀渀猀㨀昀漀㴀∀栀琀琀瀀㨀⼀⼀眀眀眀⸀眀㌀⸀漀爀最⼀㄀㤀㤀㤀⼀堀匀䰀⼀䘀漀爀洀愀琀∀㸀 ਀  㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀✀㸀
਀   㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀　㬀洀猀漀ⴀ礀昀琀椀ⴀ昀椀爀猀琀爀漀眀㨀礀攀猀㬀洀猀漀ⴀ礀昀琀椀ⴀ氀愀猀琀爀漀眀㨀礀攀猀㬀 height:13.5pt'>਀    㰀琀搀 眀椀搀琀栀㴀㄀㠀　 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㌀㔀⸀　瀀琀㬀戀愀挀欀最爀漀甀渀搀㨀⌀䔀㔀䔀䌀䘀㌀㬀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀㬀 height:13.5pt'>਀    㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀愀 渀愀洀攀㴀攀砀瀀攀爀椀攀渀挀攀琀愀戀氀攀瘀椀攀眀㸀㰀猀瀀愀渀 挀氀愀猀猀㴀戀漀氀搀琀攀砀琀㄀㸀㰀猀瀀愀渀 style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family:਀    ∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䔀砀瀀攀爀椀攀渀挀攀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀愀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ戀漀漀欀洀愀爀欀㨀 experiencetableview'>਀    㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 愀氀椀最渀㴀爀椀最栀琀 猀琀礀氀攀㴀✀琀攀砀琀ⴀ愀氀椀最渀㨀爀椀最栀琀✀㸀㰀戀㸀㰀猀瀀愀渀 style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family:਀    ∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀㰀愀 栀爀攀昀㴀∀⌀琀漀瀀∀ 愀氀琀㴀∀䈀䄀䌀䬀 吀伀 吀伀倀∀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀挀漀氀漀爀㨀 #0066CC'>BACK TO TOP

਀    㰀⼀琀搀㸀 ਀  㰀⼀琀愀戀氀攀㸀

਀    㰀琀搀 眀椀搀琀栀㴀㈀㈀㠀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㜀㄀⸀　瀀琀㬀瀀愀搀搀椀渀最㨀⸀㜀㔀瀀琀 ⸀㜀㔀瀀琀 ⸀㜀㔀瀀琀 ⸀㜀㔀瀀琀✀㸀

Job Title

਀    㰀⼀琀搀㸀 ਀   㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀㄀㬀洀猀漀ⴀ礀昀琀椀ⴀ氀愀猀琀爀漀眀㨀礀攀猀✀㸀 ਀  㰀⼀琀愀戀氀攀㸀 ਀ 㰀⼀琀爀㸀 ਀  㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀㬀栀攀椀最栀琀㨀㄀㄀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀㰀⼀琀愀戀氀攀㸀 ਀㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'> 

਀ ਀
਀    㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀㜀⸀㔀瀀琀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 7.5pt;margin-left:0in'>Experience

਀    㰀⼀琀搀㸀
਀    㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Director, Client Services Group

਀    㰀⼀䔀砀瀀攀爀椀攀渀挀攀吀椀琀氀攀㸀㰀⼀琀搀㸀 		਀    㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>AARP

਀    㰀⼀䌀漀洀瀀愀渀礀㸀㰀⼀琀搀㸀 		਀    㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>- Present

਀    㰀⼀琀搀㸀
਀  㰀琀搀 眀椀搀琀栀㴀∀㄀　　─∀ 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀　　⸀　─㬀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀㬀栀攀椀最栀琀㨀㄀㔀⸀　瀀琀✀㸀㰀⼀琀搀㸀 ਀ 㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀㄀✀㸀 ਀    㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀愀 渀愀洀攀㴀猀甀洀洀愀爀礀㸀㰀猀瀀愀渀 挀氀愀猀猀㴀戀漀氀搀琀攀砀琀㄀㸀㰀猀瀀愀渀 style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family:਀    ∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䄀搀搀椀琀椀漀渀愀氀 䤀渀昀漀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀愀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ戀漀漀欀洀愀爀欀㨀 summary'>਀    㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 愀氀椀最渀㴀爀椀最栀琀 猀琀礀氀攀㴀✀琀攀砀琀ⴀ愀氀椀最渀㨀爀椀最栀琀✀㸀㰀戀㸀㰀猀瀀愀渀 style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family:਀    ∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀㰀愀 栀爀攀昀㴀∀⌀琀漀瀀∀ 愀氀琀㴀∀䈀䄀䌀䬀 吀伀 吀伀倀∀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀挀漀氀漀爀㨀 #0066CC'>BACK TO TOP

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 ਀   㰀⼀琀爀㸀

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਀    㰀⼀琀搀㸀 ਀   㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀㈀㬀栀攀椀最栀琀㨀㌀⸀㜀㔀瀀琀✀㸀 ਀    㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀㬀栀攀椀最栀琀㨀㌀⸀㜀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀   㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀㌀✀㸀 ਀    㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀✀㸀㰀⼀琀搀㸀 ਀   㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀㐀✀㸀 ਀   㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀㔀㬀栀攀椀最栀琀㨀㌀⸀㜀㔀瀀琀✀㸀 ਀    㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀㬀栀攀椀最栀琀㨀㌀⸀㜀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀   㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀㘀✀㸀 ਀    㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀✀㸀㰀⼀琀搀㸀 ਀   㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀㜀✀㸀 ਀   㰀⼀琀爀㸀 ਀    㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀㬀栀攀椀最栀琀㨀㜀⸀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀   㰀⼀琀爀㸀 ਀    㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀✀㸀㰀⼀琀搀㸀 ਀   㰀⼀琀爀㸀 ਀    㰀琀搀 眀椀搀琀栀㴀㄀㘀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㈀　⸀　瀀琀㬀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 㔀⸀㈀㔀瀀琀✀㸀

਀   㰀⼀琀爀㸀

਀    㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀㬀栀攀椀最栀琀㨀㜀⸀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀   㰀⼀琀爀㸀 ਀    㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀✀㸀㰀⼀琀搀㸀 ਀   㰀⼀琀爀㸀 ਀    㰀琀搀 眀椀搀琀栀㴀㄀㘀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㈀　⸀　瀀琀㬀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 㔀⸀㈀㔀瀀琀✀㸀

਀    㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀㬀栀攀椀最栀琀㨀㜀⸀㔀瀀琀✀㸀㰀⼀琀搀㸀

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਀  㰀琀愀戀氀攀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀吀愀戀氀攀 戀漀爀搀攀爀㴀　 挀攀氀氀猀瀀愀挀椀渀最㴀　 挀攀氀氀瀀愀搀搀椀渀最㴀　 眀椀搀琀栀㴀∀㄀　　─∀ style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt:਀   　椀渀 　椀渀 　椀渀 　椀渀✀㸀 ਀   㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀　㬀洀猀漀ⴀ礀昀琀椀ⴀ昀椀爀猀琀爀漀眀㨀礀攀猀✀㸀
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 ਀     㰀⼀琀爀㸀

਀      㰀琀搀 眀椀搀琀栀㴀㄀㘀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㈀　⸀　瀀琀㬀瀀愀搀搀椀渀最㨀㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 㔀⸀㈀㔀瀀琀✀㸀

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 ਀     㰀⼀琀爀㸀

਀      㰀琀搀 眀椀搀琀栀㴀㄀㘀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㈀　⸀　瀀琀㬀瀀愀搀搀椀渀最㨀㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 㔀⸀㈀㔀瀀琀✀㸀

਀      㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀✀㸀㰀⼀琀搀㸀

਀     㰀⼀琀爀㸀 ਀      㰀琀搀 眀椀搀琀栀㴀㄀㘀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㈀　⸀　瀀琀㬀瀀愀搀搀椀渀最㨀㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 㔀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀     㰀⼀琀爀㸀
਀    㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Date of Availability:

਀    㰀⼀琀搀㸀 		਀    㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Immediately

਀    㰀⼀䄀瘀愀椀氀愀戀氀攀吀椀洀攀㸀㰀⼀琀搀㸀
਀    㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Work Status:

਀    㰀⼀琀搀㸀 		਀    㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>US - I਀    愀洀 愀甀琀栀漀爀椀稀攀搀 琀漀 眀漀爀欀 椀渀 琀栀椀猀 挀漀甀渀琀爀礀 昀漀爀 愀渀礀 攀洀瀀氀漀礀攀爀⸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
਀    㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Citizenship:

਀    㰀⼀琀搀㸀 		਀    㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>US citizen

਀    㰀⼀琀搀㸀
਀    㰀琀愀戀氀攀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀吀愀戀氀攀 戀漀爀搀攀爀㴀　 挀攀氀氀猀瀀愀挀椀渀最㴀　 挀攀氀氀瀀愀搀搀椀渀最㴀　 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:਀     ㄀㄀㠀㐀㬀洀猀漀ⴀ瀀愀搀搀椀渀最ⴀ愀氀琀㨀㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀✀㸀
਀    㰀琀愀戀氀攀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀吀愀戀氀攀 戀漀爀搀攀爀㴀　 挀攀氀氀猀瀀愀挀椀渀最㴀　 挀攀氀氀瀀愀搀搀椀渀最㴀　 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:਀     ㄀㄀㠀㐀㬀洀猀漀ⴀ瀀愀搀搀椀渀最ⴀ愀氀琀㨀㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀✀㸀
਀      㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Occupation:

਀      㰀⼀琀搀㸀 		਀      㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Customer Support/Client Care

਀      㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀猀漀ⴀ洀愀爀最椀渀ⴀ琀漀瀀ⴀ愀氀琀㨀愀甀琀漀㬀洀猀漀ⴀ洀愀爀最椀渀ⴀ戀漀琀琀漀洀ⴀ愀氀琀㨀 auto;margin-left:0in;text-indent:-.25in;mso-list:l3 level1 lfo13;਀      琀愀戀ⴀ猀琀漀瀀猀㨀氀椀猀琀 ⸀㔀椀渀✀㸀㰀℀嬀椀昀 ℀猀甀瀀瀀漀爀琀䰀椀猀琀猀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㄀　⸀　瀀琀㬀 mso-bidi-font-size:8.5pt;font-family:Symbol;mso-fareast-font-family:Symbol;਀      洀猀漀ⴀ戀椀搀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ氀椀猀琀㨀䤀最渀漀爀攀✀㸀뜀㰀猀瀀愀渀 style='font:7.0pt "Times New Roman"'>        ਀      㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀 "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>General/Other:਀      䌀甀猀琀漀洀攀爀 匀甀瀀瀀漀爀琀⼀䌀氀椀攀渀琀 䌀愀爀攀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀

·Business/Strategic Management

਀      㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀猀漀ⴀ洀愀爀最椀渀ⴀ琀漀瀀ⴀ愀氀琀㨀愀甀琀漀㬀洀猀漀ⴀ洀愀爀最椀渀ⴀ戀漀琀琀漀洀ⴀ愀氀琀㨀 auto;margin-left:0in;text-indent:-.25in;mso-list:l1 level1 lfo15;਀      琀愀戀ⴀ猀琀漀瀀猀㨀氀椀猀琀 ⸀㔀椀渀✀㸀㰀℀嬀椀昀 ℀猀甀瀀瀀漀爀琀䰀椀猀琀猀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㄀　⸀　瀀琀㬀 mso-bidi-font-size:8.5pt;font-family:Symbol;mso-fareast-font-family:Symbol;਀      洀猀漀ⴀ戀椀搀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ氀椀猀琀㨀䤀最渀漀爀攀✀㸀뜀㰀猀瀀愀渀 style='font:7.0pt "Times New Roman"'>        ਀      㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀 "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Business਀      䄀渀愀氀礀猀椀猀⼀刀攀猀攀愀爀挀栀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
਀    㰀⼀琀搀㸀
਀㰀℀ⴀⴀ倀氀愀挀攀栀漀氀搀攀爀 琀漀 瀀爀攀瘀攀渀琀 猀椀渀最氀攀 琀愀戀氀攀 琀愀最 昀漀爀 戀漀琀栀 挀氀漀猀椀渀最 愀渀搀 漀瀀攀渀椀渀最Ⰰ 眀栀椀挀栀 搀漀攀猀 渀漀琀 爀攀渀搀攀爀 挀漀爀爀攀挀琀氀礀 椀渀 戀爀漀眀猀攀爀ⴀⴀ㸀 ਀      㰀琀搀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀攀氀氀ⴀ猀瀀攀挀椀愀氀㨀瀀氀愀挀攀栀漀氀搀攀爀㬀戀漀爀搀攀爀㨀渀漀渀攀㬀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀✀ width=450 colspan=2>

 ਀     㰀⼀琀爀㸀

਀      㰀琀搀 眀椀搀琀栀㴀㄀㘀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㈀　⸀　瀀琀㬀瀀愀搀搀椀渀最㨀㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 㔀⸀㈀㔀瀀琀✀㸀

਀     㰀⼀琀爀㸀

਀      㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀      㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀     㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀㌀✀㸀 ਀      㰀琀搀 眀椀搀琀栀㴀㈀㜀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㈀　㈀⸀㔀瀀琀㬀瀀愀搀搀椀渀最㨀㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀✀㸀

਀      㰀琀搀 眀椀搀琀栀㴀㄀㠀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㌀㔀⸀　瀀琀㬀瀀愀搀搀椀渀最㨀㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀✀㸀

਀      㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀✀㸀㰀⼀琀搀㸀

਀      㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀     㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀㔀✀㸀 ਀      㰀琀搀 眀椀搀琀栀㴀㈀㜀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㈀　㈀⸀㔀瀀琀㬀瀀愀搀搀椀渀最㨀㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀✀㸀

਀      㰀琀搀 眀椀搀琀栀㴀㄀㠀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㌀㔀⸀　瀀琀㬀瀀愀搀搀椀渀最㨀㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀✀㸀

਀      㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀㬀栀攀椀最栀琀㨀㄀㄀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀

਀      㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀 ㄀⸀㔀瀀琀㬀栀攀椀最栀琀㨀㄀㄀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀    㰀⼀琀愀戀氀攀㸀 ਀   㰀⼀琀爀㸀
਀  㰀⼀搀椀瘀㸀 ਀ 㰀⼀琀爀㸀 ਀

਀  㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀✀㸀

਀  㰀栀爀 猀椀稀攀㴀㄀ 眀椀搀琀栀㴀∀㄀　　─∀ 愀氀椀最渀㴀挀攀渀琀攀爀㸀
਀  㰀⼀琀搀㸀 ਀ 㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀㄀㬀洀猀漀ⴀ礀昀琀椀ⴀ氀愀猀琀爀漀眀㨀礀攀猀✀㸀 ਀ 㰀⼀琀爀㸀 ਀