·        ਀  㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀愀氀椀戀爀椀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀洀猀漀ⴀ戀椀搀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀 Arial'>Lead entry level and Senior Command Center Engineers·        ਀  㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀愀氀椀戀爀椀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀洀猀漀ⴀ戀椀搀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀 Arial'>Prepare daily activity report to increase awareness and consistency਀  愀挀爀漀猀猀 愀氀氀 眀漀爀欀 猀栀椀昀琀猀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀

·        ਀  㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀愀氀椀戀爀椀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀洀猀漀ⴀ戀椀搀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀 Arial'>Environment: Fault Monitoring, DS1,  DS3, Ethernet, VoIP, MPLS,਀  䌀氀漀甀搀 匀攀爀瘀椀挀攀猀Ⰰ 䌀椀猀挀漀 䈀吀匀Ⰰ 匀漀渀甀猀Ⰰ 䈀爀漀愀搀猀漀昀琀Ⰰ 匀匀㜀Ⰰ 匀吀倀Ⰰ 䴀䜀䌀倀Ⰰ☀渀戀猀瀀㬀 䐀愀爀欀⼀䰀椀琀 Fiber, Metro Ethernet, Cisco Routers and Switches, Brocade switches, BGP and਀  伀匀倀䘀 爀漀甀琀椀渀最 瀀爀漀琀漀挀漀氀猀Ⰰ 䨀椀爀愀Ⰰ 匀椀攀戀攀氀Ⰰ 匀攀挀甀爀攀䌀刀吀Ⰰ 一攀琀挀漀漀氀Ⰰ 伀甀琀氀漀漀欀Ⰰ 圀椀渀搀漀眀猀 O/S, Microsoft Office Suite, PPP, SNMP, Radius, Outlook, Unix, Linux, SCOM,਀  圀椀氀攀礀Ⰰ 䤀匀䴀Ⰰ 匀瀀氀甀渀欀Ⰰ 一攀琀儀漀猀Ⰰ 䌀椀猀挀漀 ㈀㤀㔀　Ⰰ ㄀　䬀Ⰰ 䄀匀刀 ㄀䬀Ⰰ 一攀砀砀甀猀㔀㔀　　Ⰰ 㤀䬀 愀渀搀 㜀䬀Ⰰ BTI7000, Fortigate, Juniper, EMC SANs, Oracle, Granite, Adtran and Edgelink਀  䴀甀氀琀椀瀀氀攀砀攀爀猀⸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀

  – Network਀  伀瀀攀爀愀琀椀漀渀 䌀攀渀琀攀爀 㰀⼀椀㸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀

·        ਀  㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀愀氀椀戀爀椀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀洀猀漀ⴀ戀椀搀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀 Arial'>Proactively monitored and provided Tier 2 access layer network support਀  椀渀 愀 ㈀㐀砀 㜀 渀攀琀眀漀爀欀 漀瀀攀爀愀琀椀漀渀猀 挀攀渀琀攀爀⸀ 倀爀漀瘀椀搀攀搀 攀砀挀攀瀀琀椀漀渀愀氀 挀甀猀琀漀洀攀爀 猀攀爀瘀椀挀攀 to Cbeyond customers using my knowledge of Cisco equipment in a VoIP base਀  渀攀琀眀漀爀欀⸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀

·        ਀  㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀愀氀椀戀爀椀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀洀猀漀ⴀ戀椀搀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀 Arial'>Contributed to an industry leading 1% customer churn rate over 17+਀  焀甀愀爀琀攀爀猀 眀椀琀栀 爀攀琀攀渀琀椀漀渀 攀昀昀漀爀琀猀 愀渀搀 椀猀猀甀攀 爀攀猀漀氀甀琀椀漀渀 愀昀琀攀爀 猀攀爀瘀椀挀攀 漀甀琀愀最攀猀 from circuit problems.