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mso-level-text:§ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l1:level9 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} ol {margin-bottom:0in;} ul {margin-bottom:0in;} --> </style> <!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} </style> <![endif]--> </head> <body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'> <div class=WordSection1> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>From:<span style='mso-tab-count:1'>                              </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>route@monster.com<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Sent:<span style='mso-tab-count:1'>                               </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Thursday, October 22, 2015 2:22 PM<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>To:<span style='mso-tab-count:1'>                                   </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>hg@apeironinc.com<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Subject:<span style='mso-tab-count:1'>                          </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Please review this candidate for: Network Pro<o:p></o:p></span></p> <p class=MsoNormal><o:p>&nbsp;</o:p></p> <p class=MsoNormal><a name=top><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>This resume has been forwarded to you at the request of Monster User xapeix03 <o:p></o:p></span><!--OptionalMessage--><!--JobSeekerSummary--><!--HTMLRenderer--><!--ResumeInstructionalText--><!--Referral--><!--ContactInfo--></a></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format" xmlns:m="http://schemas.monster.com/Monster"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <div> <p class=MsoNormal><span style='mso-bookmark:top'><strong><FirstName><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:black'>Michella</FirstName> <LastName>Hankins</LastName>&nbsp;</span></strong></span><span style='mso-bookmark:top'><b><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></b></span></p> </div> <div> <p class=MsoNormal><span style='mso-bookmark:top'><b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:black'>Last updated:</span></b></span><span style='mso-bookmark:top'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; </span></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:black'>12/02/13</span></span><span style='mso-bookmark:top'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </div> <span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> <td style='padding:0in 0in 0in 0in'><span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> </tr> </table> <span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> </tr> <tr style='mso-yfti-irow:1'> <td style='border:none;border-top:solid #D4D4D4 1.0pt;mso-border-top-alt: solid #D4D4D4 .75pt;background:#FFFFCC;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 11.25pt 11.25pt 11.25pt 11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Job Title:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Rating:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Not Rated<o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Screening score:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Status:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Resume Received<o:p></o:p></span></span></p> </div> </td> <span style='mso-bookmark:top'></span> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'> <div><Address1 /> <p class=MsoNormal><span style='mso-bookmark:top'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><br> <City>Tulsa</City>, <StateAbbrevMsg MessageID="294610">OK</StateAbbrevMsg>&nbsp;&nbsp;<PostalCode>74136<br> </PostalCode><CountryAbbrevMsg MessageID="294458">US<o:p></o:p></span></span></p> </CountryAbbrevMsg> <div> <p class=MsoNormal><span style='mso-bookmark:top'><strong><PhoneType MessageID="133625"><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Mobile</PhoneType>: </span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><Number>918-948-9607</Number> &nbsp;&nbsp;<br> <strong><PhoneType MessageID="133628"><span style='font-family:"Arial","sans-serif"'>Fax</PhoneType>: </span></strong><br> <Number /><strong><PhoneType MessageID="133624"><span style='font-family: "Arial","sans-serif"'>Home</PhoneType>: </span></strong><Number>918.494-2818<br> </Number></span></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="mailto:Mhankins1@yahoo.com"><EmailAddress>Mhankins1@yahoo.com</EmailAddress></a><br> <strong><span style='font-family:"Arial","sans-serif"'>Contact Preference:</span></strong>&nbsp; <ContactPreference MessageID="134945">Email<o:p></o:p></span></p> </ContactPreference></div> </div> </td> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'><!--ResumeEmailNavigationLinks--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><strong><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Quick View Links:</span></strong><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;mso-cellspacing:0in; mso-yfti-tbllook:1184;mso-table-lspace:2.25pt;mso-table-rspace:2.25pt; mso-table-anchor-vertical:paragraph;mso-table-anchor-horizontal:column; mso-table-left:left;mso-padding-alt:2.25pt 2.25pt 2.25pt 2.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=130 style='width:97.5pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#resume">Resume Section</a><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td width=130 style='width:97.5pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#summary">Summary Section</a><o:p></o:p></span></p> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 15.0pt 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Title--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:.75pt'> <td width=180 style='width:135.0pt;padding:0in 0in 0in 0in;height:.75pt'><a name=resume></a></td> <span style='mso-bookmark:resume'></span> <td width=470 colspan=2 style='width:352.5pt;padding:0in 0in 0in 0in; height:.75pt'><span style='mso-bookmark:resume'></span></td> <span style='mso-bookmark:resume'></span> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes;height:13.5pt'> <td width=180 style='width:135.0pt;background:#E5ECF3;padding:0in 0in 0in 0in; height:13.5pt'> <p class=MsoNormal><span style='mso-bookmark:resume'><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>RESUME</span></span></span><span style='mso-bookmark: resume'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:resume'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal><span style='mso-bookmark:resume'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>&nbsp;&nbsp;<o:p></o:p></span></span></p> </td> <span style='mso-bookmark:resume'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'><span style='mso-bookmark:resume'></span></td> <span style='mso-bookmark:resume'></span> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> <tr style='mso-yfti-irow:2'> <td colspan=2 style='padding:0in 0in 0in 5.25pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=boldtext1><span style='font-size:8.5pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Resume Headline: </span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><ResumeTitle>Mhankins<o:p></o:p></span></p> </ResumeTitle></td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Resume Value: </span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><ResumeValue>c3n3hdnmhimxxvgq</ResumeValue>&nbsp;&nbsp;&nbsp;<o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp;&nbsp;<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes;height:11.25pt'> <td style='border:none;border-top:solid #E5ECF3 1.0pt;mso-border-top-alt: solid #E5ECF3 .75pt;padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Body--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 5.25pt'> <div> <div> <p style='margin-top:0in;margin-right:-76.5pt;margin-bottom:0in;margin-left: 3.5in;margin-bottom:.0001pt;text-indent:1.0in'><b><i> <meta http-equiv=Content-Style-Type content="text/css"> Michella Hankins</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:-76.5pt;margin-bottom:0in;margin-left: 3.5in;margin-bottom:.0001pt;text-indent:1.0in'><i>2529 E. 88</i><i><sup><span style='font-size:8.0pt'>TH</span></sup> ST #611</i><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:-76.5pt;margin-bottom:0in;margin-left: 3.5in;margin-bottom:.0001pt;text-indent:1.0in'><i>Tulsa, OK&nbsp; 74137</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:-76.5pt;margin-bottom:0in;margin-left: 3.5in;margin-bottom:.0001pt;text-indent:1.0in'><i>918-518-5505 <b>HM</b></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:-76.5pt;margin-bottom:0in;margin-left: 3.5in;margin-bottom:.0001pt;text-indent:1.0in'><i><u><span style='color:blue'>mhankins1@yahoo.com</span></u></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p align=right style='margin:0in;margin-bottom:.0001pt;text-align:right'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>OBJECTIVE</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:31.5pt;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><i>My objective is to obtain a Provisioning position or Customer Service position with excellent skills and transferable experience to meet and exceed company s goals.</i><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>QUALIFICATIONS</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>More than 14 years working experience in the Telecommunications Industry with diversified experience:</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>Customer Service Rep&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; IT/Tech Helpdesk Rep</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>Account Management Specialist&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Circuit Provisioner</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>Circuit Designer&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; LEC Coordinator</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>Data Integrity Rep&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>EDUCATION</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>Tulsa Community College  General Studies</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>Tulsa Technology  Cisco Routing Technologies (Training Certification)</i><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>Good-Will Industrial Certified Medical Administrative Assistance (CMAA)</i><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>RELEVANT EXPERIENCE</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>Service Delivery Associate&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Insight Global/Level3 Tulsa, OK&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; July 2013-Nov 2013</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>Processed IP/Data, Transport and Voice orders into various order entry systems for all customers in a timely manner related new installations, Inbound Automated Service Requests (ASR), Record Changes, Move-Add-Change (MAC), Disconnect, and Hotcut requests. Act as first point of contact for internal/external customer service escatations, Addresses internal /external customer requests, complaints and issues in a timely manner and with a professional attitude.Review all attached documents for accuracy before entering in Pipeline, Create Qoute proposals for customer to approve, follow up on pending orders due to SLA, Reserve TNs/DIDs for capacity for customer use in CLLI or Rate Center, Coordinate &amp; organize orders in Outlook &amp; Microsoft notebook, use Pipeline systems, Broadwing, Telcove </i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>Customer Service&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; IOS/MetLife&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Tulsa, OK&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oct 2012  Mar 2013</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>Receive incoming calls from</i><i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'> the Insured</span> &amp; Providers</i><i><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'> to provide service and information to customers regarding MetLife dental insurance products including explaining policy s features and benefits, providing policy-specific information, requests regarding claims and processing transactions, </span></i><i><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"; color:#424242'>Research and respond to requests and discuss options regarding various aspects of the dental insurance policy. i.e. status of claims, policy provisions, values, basic procedures, etc., Work at all times to enhance and strengthen the relationship between the customer and MetLife using strong communication skills, empathy, identifying coverage gaps and delivering options to customers regarding coverage maintenance.</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i><span style='font-size:10.0pt; font-family:"Helvetica","sans-serif";color:#424242'>&nbsp;</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Helvetica","sans-serif";color:#424242'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>Customer Service&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Direct Energy&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Tulsa, OK&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; July 2011  Aug 2012</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;text-indent:.5in'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>Receive incoming calls from customers about their electric service and billing statements; Take payments from credit card and checking accounts; Add or update customer Direct Debit (DD) or Recurring Credit Charges (RCC);&nbsp; Issued PTJ S for payment trace; Cash transfers;&nbsp; Billing inquires; Account summary; duplicate billing; Mvout/disconnect &amp; reconnect request; Switchhold (SWTHOLD) accounts; Multi Unit Dwelling (MDU) accounts; Educate the customer on their electric service &amp; usage; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>IT Tech Support Helpdesk&nbsp;&nbsp; Kelly s Services/EDS HP company Tulsa, OK Nov 2009  Apr2010</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:31.5pt;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><i>Received incoming calls from American Airline employees nationally and internationally, and supported customers for a variety of applications and services. Support hardware and software products, Trouble-shoot desktops, laptops, airport/Sabre printers, desktop printers, commercial host printers, remote assistance,&nbsp; Active directory,&nbsp; Created and updated trouble tickets in Service Center,&nbsp; Dispatched Technicians to the site, educated customers, supported MS Windows operating systems,&nbsp; E-mailed clients Outlook and Internet browsers, domain servers, reset domain &amp;&nbsp; mainframe passwords. </i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>Provisioner/Circuit designer&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; At-Tech/VerizonBusiness&nbsp;&nbsp; Tulsa, OK&nbsp; Jan. 2007  Oct. 2009</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>Review RFA s for order instructions, created and input orders in the systems, designed &amp; engineered T1 &amp; T3 circuits, Slotted T3 circuits to higher level OC rings, created &amp; designed meetpoint orders, created and designed Local &amp; LD orders, issued ASR s to the LEC s &amp; CLEC s. Tracked orders from beginning to end to assure due dates were met. Interacted with AT&amp;T, GTE, OTC for FOC s &amp; DLR s. MFS/local TCOMS system, NETPRO system, MECCA system, COMS system, PRONET/Mux system, &amp; WORKFLOW/UPI system/create the orders.</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>IT Technical Support Helpdesk &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Kelly s Services/EDS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Tulsa, OK Aug. 2005 - May 2006</i></b><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>Same as my previous position working for Kelly s Services with the same role &amp; responsibilities</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>Account Management Specialist West Corp/Qwest Telecom Tulsa, OK Sept.&nbsp; 2004  Mar. 2005</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>Single point of contact between the client &amp; their customers, coordinated the orders of various voice &amp; data products from receipt of order through successful delivery, after hours Hot-cuts of services; received voice &amp; data order requests from the clients &amp; validated the accuracy of the information provided. Completed necessary ordering screens through access to client s ordering system, which included submitting the order electronically for completion, retrieved reports to verify accuracy and completeness of order information (I.E., missing address, client info, phone number, facility &amp; circuit information). Resolved billing issues for clients, verified accuracy of billing elements and ensured billing information was updated in all systems. Documented completed implementation to the client, created and maintained client files that I well documented and efficiently organized.</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>Customer Service &amp; Dispatcher&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Guardian Security&nbsp; Tulsa, OK&nbsp;&nbsp; July 2003  Aug. 2004</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>Inbound &amp; Outbound call center environment, monitored alarm systems, trouble-shoot alarm systems, Dispatched Police, Fire &amp; Medical departments, Called PD, FD, MD for resolutions/followed up on dispatch, excepted payments by phone, and answered billing &amp; technical questions.</i><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>Telecom Provisioner&nbsp; TekSystems/McleodUSA&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Tulsa, OK&nbsp;&nbsp; Sept. 2003  June 2004</i></b><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>Processed all customer service order requests for all Voice &amp; Data products, On-Net &amp; Off-Net transport, switched &amp; dedicated service orders, created &amp; coordinated ASR s &amp; LSR s, identified port availability to support Transport orders, assigned CFA to DS1 &amp; DS3 circuits utilizing both internal and external (LEC, IXC) provisioning databases, Monitored, tracked, and coordinated all service and transport orders to ensure timely &amp; accurately service turn-ups. Systems used were F&amp;E, Bell-Core systems, Microsoft Word &amp; Excel.</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>Customer Service &amp; Technical HD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DecisionOne&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Tulsa, OK&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Aug. 2002  Aug. 2003</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>Inbound call center, problem solved and strong research, upgraded customers plans &amp; equipment, educated the customer on their wireless phone and wireless web, excepted payments by phone, resolved billing issues, issued credit adjustments as applicable, followed up with customers on un-resolved issues in a timely manner, Systems trouble-shoot, stayed current on products, services, promotions, procedures, &amp; technologies.</i><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>&nbsp;</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>Order Entry, Provisioner &amp; Circuit Design&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MCI/WorldCom Tulsa, OK&nbsp;&nbsp; June 1997  Jan. 2002</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>Design T1 &amp; T3 circuits on the network, Created &amp; designed Voice &amp; Data products, Point to Points, Frame Relays, Fractional services, Long Distance &amp; ISDN circuits, Created ASR s, LOA s, &amp; FOC s, Issued Escalations &amp; Expedites, Freed up capacity on the network for Data Integrity, Interacted with CLEC s LEC s, IXC s, systems used were F&amp;E, NETPRO, MECCA, TCOM s, AS400, Bell-core systems, Microsoft Word, Excel &amp; Access.</i><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>OTHER EXPERIENCE</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i>Self-Management/Organization</i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>&nbsp;</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i>Detailed-oriented, work well independently and as a team member.&nbsp; Successful at multi-tasking, meet deadlines under pressure, and work well under demanding conditions.&nbsp; Excellent in promoting a positive, productive work environment, effective in communicating both orally and in writing, diligent and creative in problem solving and trouble-shooting.</i><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><i>&nbsp;</i><span style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <div style='mso-element:para-border-div;border:none;border-top:solid #D9D9D9 1.0pt; mso-border-top-alt:solid #D9D9D9 .5pt;padding:1.0pt 0in 0in 0in'> <p style='margin:0in;margin-bottom:.0001pt;border:none;mso-border-top-alt: solid #D9D9D9 .5pt;padding:0in;mso-padding-alt:1.0pt 0in 0in 0in'><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>1 | </span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial;color:#7F7F7F;letter-spacing:3.0pt'>Page</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </div> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </div> </div> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><br style='mso-special-character: line-break' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'> <![endif]><o:p></o:p></span></p> <!--ExperienceTableView--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:13.5pt'> <td width=180 style='width:135.0pt;background:#E5ECF3;padding:0in 0in 0in 0in; height:13.5pt'> <p class=MsoNormal><a name=experiencetableview><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Experience</span></span></a><span style='mso-bookmark: experiencetableview'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:experiencetableview'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="#top" alt="BACK TO TOP"><span style='color: #0066CC'>BACK TO TOP</span></a><o:p></o:p></span></b></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellpadding=0 style='mso-cellspacing: 1.5pt;mso-yfti-tbllook:1184'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=228 style='width:171.0pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Job Title<o:p></o:p></span></b></p> </td> <td width=150 style='width:112.5pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company<o:p></o:p></span></b></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Experience<o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt .75pt .75pt'><ExperienceTitle> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Customer Service Representative<o:p></o:p></span></p> </ExperienceTitle></td> <td style='padding:.75pt .75pt .75pt .75pt'><Company> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Direct Energy<o:p></o:p></span></p> </Company></td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>- Present<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--EducationTableView--><!--SkillsTableView--><!--Summary Section--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format" xmlns:m="http://schemas.monster.com/Monster"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:15.0pt'> <td width="100%" style='width:100.0%;padding:0in 0in 0in 0in;height:15.0pt'></td> </tr> <tr style='mso-yfti-irow:1'> <td style='background:#E5ECF3;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:13.5pt'> <td width=180 style='width:135.0pt;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal><a name=summary><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Additional Info</span></span></a><span style='mso-bookmark: summary'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:summary'></span> <td style='padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="#top" alt="BACK TO TOP"><span style='color: #0066CC'>BACK TO TOP</span></a><o:p></o:p></span></b></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in' id=tdResumeSummaryTable> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right:337.5pt'> <td style='padding:0in 0in 0in 0in'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Current Career Level:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Experienced (Non-Manager)<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:4'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Years of relevant work experience:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>10+ to 15 Years<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:6'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:7'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Date of Availability:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'><AvailableTime MessageID="71204"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Immediately<o:p></o:p></span></p> </AvailableTime></td> </tr> <tr style='mso-yfti-irow:8;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:9'> <td style='padding:0in 0in 0in 0in'><!--WorkStatus--></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:10'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Work Status:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'><Country MessageID="42174"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US</Country> - <Status MessageID="70380">I am authorized to work in this country for any employer.<o:p></o:p></span></p> </Status></td> </tr> <tr style='mso-yfti-irow:11;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:12'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:13'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Active Security Clearance:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>None<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:14;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:15'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:16'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US Military Service:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:17;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:18'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:19'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Citizenship:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US citizen<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:20;mso-yfti-lastrow:yes;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> </table> </div> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <!--Placeholder to prevent single table tag for both closing and opening, which does not render correctly in browser--> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'><!--TargetJob--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Job:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Job Title:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Provisioner, Lec Coordinator, Customer Service<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Desired Job Type:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Employee<br> Intern<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:5;mso-yfti-lastrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Desired Status:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Full-Time<br> Part-Time<br> Per Diem<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:0in 0in 0in 0in'><!--TargetCompany--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Company:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company Size:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'><CompanySize MessageID="-1" /></td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Industry:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'><Industry MessageID="181167"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Telecommunications Services<o:p></o:p></span></p> </Industry></td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:5;mso-yfti-lastrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Occupation:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Customer Support/Client Care<o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:0in;text-indent:-.25in;mso-list:l1 level1 lfo1; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:8.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>General/Other: Customer Support/Client Care<o:p></o:p></span></p> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>IT/Software Development<o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:0in;text-indent:-.25in;mso-list:l0 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:8.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Telecommunications Administration/Management<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:3;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'><!--Locations--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <!--Placeholder to prevent single table tag for both closing and opening, which does not render correctly in browser--> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Locations:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Selected Locations:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US-OK-Eastern/Tulsa<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Relocate:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>No<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:5'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Willingness to travel:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>No Travel Required <o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> </tr> </table> </td> </tr> </table> </div> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Language--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Languages:<o:p></o:p></span></b></p> </td> <td width=150 valign=top style='width:112.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Languages</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=300 valign=top style='width:225.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Proficiency Level</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'></td> <td width=150 valign=top style='width:112.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>English<o:p></o:p></span></p> </td> <td width=300 valign=top style='width:225.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Fluent<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Reference--><!--CustomFields--><!--ResumeNotes--><!--UploadedDocComment--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <div class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'> <hr size=1 width="100%" align=center> </span></div> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p>&nbsp;</o:p></span></p> </div> </body> </html>