This resume has been forwarded to礀漀甀 愀琀 琀栀攀 爀攀焀甀攀猀琀 漀昀 䴀漀渀猀琀攀爀 唀猀攀爀 砀愀瀀攀椀砀 ㌀ 㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀℀ⴀⴀ伀瀀琀椀漀渀愀氀䴀攀猀猀愀最攀ⴀⴀ㸀㰀℀ⴀⴀ䨀漀戀匀攀攀欀攀爀匀甀洀洀愀爀礀ⴀⴀ㸀㰀℀ⴀⴀ䠀吀䴀䰀刀攀渀搀攀爀攀爀ⴀⴀ㸀㰀℀ⴀⴀ刀攀猀甀洀攀䤀渀猀琀爀甀挀琀椀漀渀愀氀吀攀砀琀ⴀⴀ㸀㰀℀ⴀⴀ刀攀昀攀爀爀愀氀ⴀⴀ㸀㰀℀ⴀⴀ䌀漀渀琀愀挀琀䤀渀昀漀ⴀⴀ㸀㰀⼀愀㸀㰀⼀瀀㸀 㰀琀愀戀氀攀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀吀愀戀氀攀 戀漀爀搀攀爀㴀 挀攀氀氀猀瀀愀挀椀渀最㴀 挀攀氀氀瀀愀搀搀椀渀最㴀 眀椀搀琀栀㴀㘀㔀 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 椀渀 椀渀 椀渀 椀渀✀ 砀洀氀渀猀㨀昀漀㴀∀栀琀琀瀀㨀⼀⼀眀眀眀⸀眀㌀⸀漀爀最⼀㤀㤀㤀⼀堀匀䰀⼀䘀漀爀洀愀琀∀ xmlns:m="http://schemas.monster.com/Monster"> 㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀 㬀洀猀漀ⴀ礀昀琀椀ⴀ昀椀爀猀琀爀漀眀㨀礀攀猀✀㸀
Job Title:
| 㰀琀愀戀氀攀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀吀愀戀氀攀 戀漀爀搀攀爀㴀 挀攀氀氀猀瀀愀挀椀渀最㴀 挀攀氀氀瀀愀搀搀椀渀最㴀 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 㠀㐀㬀洀猀漀ⴀ瀀愀搀搀椀渀最ⴀ愀氀琀㨀 椀渀 椀渀 椀渀 椀渀✀㸀 | |||||||||||||||||||||||||||
| 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Resume 匀攀挀琀椀漀渀㰀⼀愀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 | 㰀⼀琀爀㸀|||||||||||||||||||||||||||
| 㰀琀愀戀氀攀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀吀愀戀氀攀 戀漀爀搀攀爀㴀 挀攀氀氀猀瀀愀挀椀渀最㴀 挀攀氀氀瀀愀搀搀椀渀最㴀 眀椀搀琀栀㴀∀ ─∀ style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 椀渀 椀渀 椀渀 椀渀✀㸀 | |
| 㰀⼀琀爀㸀 | |
| 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 挀氀愀猀猀㴀戀漀氀搀琀攀砀琀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀
font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Resume 䠀攀愀搀氀椀渀攀㨀 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀
mso-fareast-font-family:"Times New Roman"'> | 㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀 椀渀 椀渀 椀渀 椀渀✀㸀
| 㰀搀椀瘀㸀
㰀瀀 愀氀椀最渀㴀挀攀渀琀攀爀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀㬀琀攀砀琀ⴀ愀氀椀最渀㨀挀攀渀琀攀爀✀㸀㰀戀㸀㰀猀瀀愀渀
style='font-size:14.0pt;font-family:"Berlin Sans FB","sans-serif";mso-bidi-font-family: 䄀爀椀愀氀✀㸀
䔀爀椀欀 伀渀攀氀氀漀㰀⼀猀瀀愀渀㸀㰀⼀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀栀 愀氀椀最渀㴀挀攀渀琀攀爀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀㬀琀攀砀琀ⴀ愀氀椀最渀㨀挀攀渀琀攀爀㬀
page-break-after:avoid'>Warwick, 刀栀漀搀攀 䤀猀氀愀渀搀 ㈀㠀㠀㠀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀
mso-fareast-font-family:"Times New Roman"'> 㰀⼀琀搀㸀
㰀⼀琀愀戀氀攀㸀
㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀
mso-fareast-font-family:"Times New Roman"'> Towerstream Corp., Middletown, 刀栀漀搀攀 䤀猀氀愀渀搀㰀⼀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀匀攀爀瘀攀
as single point of contact for major accounts regarding Billing and Contracts 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀唀琀椀氀椀稀攀
CRM to review assigned cases to ensure SLA requirements are being met 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䄀挀琀 as client advocate within internal groups to ensure the voice and needs of 琀栀攀 洀愀樀漀爀 愀挀挀漀甀渀琀 愀爀攀 戀攀椀渀最 愀搀搀爀攀猀猀攀搀 琀漀 攀渀猀甀爀攀 ─ 挀甀猀琀漀洀攀爀 猀愀琀椀猀昀愀挀琀椀漀渀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀倀攀爀昀漀爀洀 tracking and implementation using Excel spreadsheets and pivot tables to 瀀爀漀瘀椀搀攀 搀愀椀氀礀 愀渀搀 眀攀攀欀氀礀 猀琀愀琀甀猀 漀昀☀渀戀猀瀀㬀 瀀爀漀樀攀挀琀 洀椀氀攀猀琀漀渀攀猀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䴀愀椀渀琀愀椀渀 a periodic comprehensive communication package for national 愀挀挀漀甀渀琀 搀椀爀攀挀琀漀爀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䐀爀椀瘀攀
project requirements as necessary to fulfill completion on time 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀圀漀爀欀
with partner organizations to establish business processes 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䴀愀渀愀最攀
Major accounts from post sales forward 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀倀漀椀渀琀 of contact for all post sales escalations including billing and trouble 琀椀挀欀攀琀椀渀最㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀刀攀猀瀀漀渀猀椀戀氀攀
for submitting forecast to sales directors on monthly revenue projections 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀刀攀猀攀愀爀挀栀
Network Facilities to determine cost savings 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀倀爀攀瀀愀爀攀 spreadsheets to Vendor Partners with T1’s to be rolled to new DS3 hub 氀漀挀愀琀椀漀渀猀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䌀漀漀爀搀椀渀愀琀攀
Project call with Vendor and local Techs 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䘀愀挀椀氀椀琀愀琀攀 and troubleshoot any outstanding ASR or technical issues to insure project 挀漀洀瀀氀攀琀椀漀渀 椀渀 愀 琀椀洀攀氀礀 洀愀渀渀攀爀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䘀漀氀氀漀眀ⴀ甀瀀 with local and NTAC techs to insure successful completion of Project 刀漀氀氀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䄀搀搀 E911 service for new NPA/NXX using network diagrams for new implementation as 眀攀氀氀 愀猀 愀甀最洀攀渀琀椀渀最 攀砀椀猀琀椀渀最 倀匀䄀倀猀☀渀戀猀瀀㬀 眀栀攀渀 渀攀攀搀攀搀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀倀爀漀瘀椀搀攀
technical and billing support through off site visits Education:Bachelor of 䄀爀琀猀Ⰰ 圀椀氀氀椀愀洀 倀愀琀攀爀猀漀渀 䌀漀氀氀攀最攀 漀昀 一攀眀 䨀攀爀猀攀礀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀
font-family:"Arial","sans-serif"'> 㰀℀嬀攀渀搀椀昀崀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 㰀℀ⴀⴀ䔀砀瀀攀爀椀攀渀挀攀吀愀戀氀攀嘀椀攀眀ⴀⴀ㸀 㰀琀愀戀氀攀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀吀愀戀氀攀 戀漀爀搀攀爀㴀 挀攀氀氀猀瀀愀挀椀渀最㴀 挀攀氀氀瀀愀搀搀椀渀最㴀 眀椀搀琀栀㴀㘀㔀 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 椀渀 椀渀 椀渀 椀渀✀ 砀洀氀渀猀㨀昀漀㴀∀栀琀琀瀀㨀⼀⼀眀眀眀⸀眀㌀⸀漀爀最⼀㤀㤀㤀⼀堀匀䰀⼀䘀漀爀洀愀琀∀㸀
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