Mobile: 703-929-0263਀    ☀渀戀猀瀀㬀☀渀戀猀瀀㬀㰀戀爀㸀 Home:਀    㰀⼀猀瀀愀渀㸀㰀⼀猀琀爀漀渀最㸀㰀戀爀㸀 ਀    㰀琀愀戀氀攀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀吀愀戀氀攀 戀漀爀搀攀爀㴀　 挀攀氀氀猀瀀愀挀椀渀最㴀　 挀攀氀氀瀀愀搀搀椀渀最㴀　 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:਀     ㄀㄀㠀㐀㬀洀猀漀ⴀ瀀愀搀搀椀渀最ⴀ愀氀琀㨀　椀渀 　椀渀 　椀渀 　椀渀✀㸀 ਀      㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀✀㸀 ਀       㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀　㬀洀猀漀ⴀ礀昀琀椀ⴀ昀椀爀猀琀爀漀眀㨀礀攀猀㬀洀猀漀ⴀ礀昀琀椀ⴀ氀愀猀琀爀漀眀㨀礀攀猀✀㸀 ਀          㰀琀搀 眀椀搀琀栀㴀㄀㌀　 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㤀㜀⸀㔀瀀琀㬀瀀愀搀搀椀渀最㨀㈀⸀㈀㔀瀀琀 ㈀⸀㈀㔀瀀琀 ㈀⸀㈀㔀瀀琀 ㈀⸀㈀㔀瀀琀✀㸀

਀          㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Summary਀          匀攀挀琀椀漀渀㰀⼀愀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 ਀         㰀⼀琀爀㸀

਀        㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀琀爀漀渀最㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀 "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Quick਀        嘀椀攀眀 䰀椀渀欀猀㨀㰀⼀猀瀀愀渀㸀㰀⼀猀琀爀漀渀最㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀 "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'> ਀        㰀琀愀戀氀攀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀吀愀戀氀攀 戀漀爀搀攀爀㴀　 挀攀氀氀猀瀀愀挀椀渀最㴀　 挀攀氀氀瀀愀搀搀椀渀最㴀　 align=left width="100%" style='width:100.0%;mso-cellspacing:0in;਀         洀猀漀ⴀ礀昀琀椀ⴀ琀戀氀氀漀漀欀㨀㄀㄀㠀㐀㬀洀猀漀ⴀ琀愀戀氀攀ⴀ氀猀瀀愀挀攀㨀㈀⸀㈀㔀瀀琀㬀洀猀漀ⴀ琀愀戀氀攀ⴀ爀猀瀀愀挀攀㨀㈀⸀㈀㔀瀀琀㬀 mso-table-anchor-vertical:paragraph;mso-table-anchor-horizontal:column;਀         洀猀漀ⴀ琀愀戀氀攀ⴀ氀攀昀琀㨀氀攀昀琀㬀洀猀漀ⴀ瀀愀搀搀椀渀最ⴀ愀氀琀㨀㈀⸀㈀㔀瀀琀 ㈀⸀㈀㔀瀀琀 ㈀⸀㈀㔀瀀琀 ㈀⸀㈀㔀瀀琀✀㸀

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਀    㰀⼀琀搀㸀 ਀  㰀⼀琀愀戀氀攀㸀

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਀ 㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀　㬀洀猀漀ⴀ礀昀琀椀ⴀ昀椀爀猀琀爀漀眀㨀礀攀猀㬀洀猀漀ⴀ礀昀琀椀ⴀ氀愀猀琀爀漀眀㨀礀攀猀✀㸀 ਀ 㰀⼀琀爀㸀

਀  㰀搀椀瘀㸀 ਀  㰀瀀 愀氀椀最渀㴀挀攀渀琀攀爀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ愀氀椀最渀㨀挀攀渀琀攀爀✀㸀㰀戀㸀㰀猀瀀愀渀 style='font-size:16.0pt;letter-spacing:1.0pt'>਀  㰀洀攀琀愀 栀琀琀瀀ⴀ攀焀甀椀瘀㴀䌀漀渀琀攀渀琀ⴀ匀琀礀氀攀ⴀ吀礀瀀攀 挀漀渀琀攀渀琀㴀∀琀攀砀琀⼀挀猀猀∀㸀 Isabelle Kardatzke ਀  㰀瀀 愀氀椀最渀㴀挀攀渀琀攀爀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ愀氀椀最渀㨀挀攀渀琀攀爀✀㸀㰀猀瀀愀渀 style='font-size:4.0pt'>  ਀  㰀瀀 愀氀椀最渀㴀挀攀渀琀攀爀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ愀氀椀最渀㨀挀攀渀琀攀爀✀㸀㰀戀㸀㰀猀瀀愀渀 style='font-size:4.0pt'> Mobile:਀  㜀　㌀ⴀ㤀㈀㤀ⴀ　㈀㘀㌀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀 ਀  㰀瀀 愀氀椀最渀㴀挀攀渀琀攀爀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ愀氀椀最渀㨀挀攀渀琀攀爀✀㸀㰀戀㸀椀猀愀戀攀氀氀攀欀愀爀搀愀琀稀欀攀䀀最洀愀椀氀⸀挀漀洀㰀⼀戀㸀㰀猀瀀愀渀 style='font-size:8.5pt;font-family:"Arial","sans-serif"'> ਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㄀㄀⸀　瀀琀✀㸀☀渀戀猀瀀㬀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 style='font-size:8.5pt;font-family:"Arial","sans-serif"'> ਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀　椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀　椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀㈀㔀椀渀㬀 margin-bottom:.0001pt'> ਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㄀㄀⸀　瀀琀✀㸀䤀 possess strong leadership skills with the ability to perform in a fast paced਀  漀爀最愀渀椀稀愀琀椀漀渀⸀☀渀戀猀瀀㬀 䤀 愀洀 氀漀漀欀椀渀最 琀漀 漀戀琀愀椀渀 愀 挀栀愀氀氀攀渀最椀渀最 瀀漀猀椀琀椀漀渀 瀀爀漀洀漀琀椀渀最 professional growth that will allow me to further utilize my skills and਀  愀挀焀甀椀爀攀 渀攀眀 愀戀椀氀椀琀椀攀猀⸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀      Alcatel:਀  㜀㜀　㔀 ☀愀洀瀀㬀 㜀㈀㄀　 匀攀爀瘀椀挀攀 䄀最最爀攀最愀琀椀漀渀 刀漀甀琀攀爀猀Ⰰ 䄀搀瘀愀 䘀匀倀 一攀琀眀漀爀欀 䴀愀渀愀最攀爀Ⰰ 䌀椀猀挀漀 BTS Softswitch, Siemens HiQ Softswitch, Sonus Softswitch GSX/PSX, Phoenix਀  匀漀昀琀猀眀椀琀挀栀Ⰰ ㈀㘀　　⼀㜀㈀　　⼀㜀㔀　　⼀㘀㔀　㤀 䌀椀猀挀漀 刀漀甀琀攀爀Ⰰ ㈀㤀㔀　⼀㈀㤀㘀　⼀㌀㜀㔀　 䌀椀猀挀漀 匀眀椀琀挀栀Ⰰ Equinox, INET, Nortel DMS, TDACS, Fujitsu FLM 150/300/600/1200/2400, SMS,਀  㠀䴀匀Ⰰ 㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㄀　⸀㔀瀀琀㬀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䌀椀猀挀漀 Call Manager, Nevotek਀  嘀䴀Ⰰ 唀渀椀砀ⴀ戀愀猀攀搀 倀昀猀攀渀猀攀 最愀琀攀眀愀礀Ⰰ 㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㄀㄀⸀　瀀琀㬀 mso-fareast-font-family:"Times New Roman"'> ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㔀 氀攀瘀攀氀㄀ 氀昀漀㄀㬀 tab-stops:list .5in'>·Tools:BMC Remedy,਀  㰀⼀戀㸀匀栀愀爀攀瀀漀椀渀琀Ⰰ 䜀爀愀渀椀琀攀㰀戀㸀Ⰰ 㰀⼀戀㸀匀䄀䴀 㔀㘀㈀　 匀攀爀瘀椀挀攀 䄀眀愀爀攀 䴀愀渀愀最攀爀㰀戀㸀Ⰰ 㰀⼀戀㸀一攀琀挀漀漀氀Ⰰ㰀戀㸀 NYROC, WHATS UP, TMON, Empirix Hammer, Filemaker Pro, Avaya Call਀  䴀愀渀愀最攀洀攀渀琀 匀礀猀琀攀洀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀    Certified਀  䬀吀 ⠀䬀攀瀀渀攀爀ⴀ吀爀攀最漀攀⤀ 挀漀愀挀栀Ⰰ 一漀爀琀攀氀 匀眀椀琀挀栀椀渀最⼀吀爀愀渀猀氀愀琀椀漀渀⼀倀爀漀最爀愀洀洀椀渀最Ⰰ 匀漀渀甀猀 9000 Switching/Basic Translation. ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㜀⸀㠀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㄀　 氀攀瘀攀氀㄀ 氀昀漀㈀㬀 tab-stops:list .5in'>·Computer਀  猀欀椀氀氀猀㨀㰀⼀猀瀀愀渀㸀㰀⼀甀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㄀㄀⸀　瀀琀㬀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀 Microsoft Word, Excel, Access, Project, Outlook, PowerPoint   ਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀⸀㈀㔀椀渀✀㸀㰀椀㸀㰀猀瀀愀渀 style='font-size:11.0pt'>NOC Supervisor   ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀　 氀攀瘀攀氀㄀ 氀昀漀㌀㬀 tab-stops:list .5in'>·Oversee਀  搀愀礀ⴀ琀漀ⴀ搀愀礀 瀀攀爀昀漀爀洀愀渀挀攀 漀昀 䜀一伀䌀 伀瀀攀爀愀琀漀爀猀 琀漀 攀渀猀甀爀攀 琀栀愀琀 琀攀愀洀Ⰰ 搀攀瀀愀爀琀洀攀渀琀Ⰰ 愀渀搀 company goals and expectations are consistently met. ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀　 氀攀瘀攀氀㄀ 氀昀漀㌀㬀 tab-stops:list .5in'>·E ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀　 氀攀瘀攀氀㄀ 氀昀漀㌀㬀 tab-stops:list .5in'>·Escalate਀  漀甀琀愀最攀 攀瘀攀渀琀猀 琀漀 愀瀀瀀爀漀瀀爀椀愀琀攀 椀渀搀椀瘀椀搀甀愀氀猀Ⰰ 琀攀愀洀猀Ⰰ 愀渀搀 漀爀最愀渀椀稀愀琀椀漀渀猀 椀渀 愀 timely manner to ensure efficient resolution and to minimize customer impact. ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀　 氀攀瘀攀氀㄀ 氀昀漀㌀㬀 tab-stops:list .5in'>·Oversee਀  椀渀琀攀爀愀挀琀椀漀渀猀 眀椀琀栀 挀甀猀琀漀洀攀爀猀 ⠀戀漀琀栀 椀渀琀攀爀渀愀氀 愀渀搀 攀砀琀攀爀渀愀氀⤀Ⰰ 漀琀栀攀爀 琀攀愀洀猀Ⰰ departments and other GNOC employees to ensure all communication is਀  瀀爀漀昀攀猀猀椀漀渀愀氀 愀渀搀 琀椀洀攀氀礀⸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀    ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀　 氀攀瘀攀氀㄀ 氀昀漀㌀㬀 tab-stops:list .5in'>·Ensure਀  挀漀洀瀀氀椀愀渀挀攀 眀椀琀栀 䜀一伀䌀 瀀漀氀椀挀椀攀猀Ⰰ 瀀爀漀挀攀搀甀爀攀猀Ⰰ 眀漀爀欀 猀挀栀攀搀甀氀攀猀Ⰰ 愀渀搀 爀攀瀀漀爀琀椀渀最 metrics. ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀　 氀攀瘀攀氀㄀ 氀昀漀㌀㬀 tab-stops:list .5in'>·Ensure਀  搀攀瀀愀爀琀洀攀渀琀愀氀 瀀漀氀椀挀椀攀猀Ⰰ 瀀爀漀挀攀搀甀爀攀猀 愀渀搀 搀漀挀甀洀攀渀琀愀琀椀漀渀 愀挀挀甀爀愀琀攀氀礀 爀攀昀氀攀挀琀猀 琀栀攀 current practices of the GNOC and implement changes and modifications when਀  愀瀀瀀爀漀瀀爀椀愀琀攀⸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀      ਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀⸀㈀㔀椀渀✀㸀㰀猀瀀愀渀 style='font-size:11.0pt'>June 2011 to February 2013  Time Warner਀  䌀愀戀氀攀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀              ਀  ☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀             Herndon,਀  嘀愀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㠀 氀攀瘀攀氀㄀ 氀昀漀㐀㬀 tab-stops:list .5in'>·Acted as਀  琀栀攀 猀椀渀最氀攀 瀀漀椀渀琀 漀昀 挀漀渀琀愀挀琀 昀漀爀 琀爀漀甀戀氀攀 爀攀瀀漀爀琀椀渀最 愀渀搀 猀琀愀琀甀猀 甀瀀搀愀琀攀猀 漀渀 䌀吀䈀䠀Ⰰ commercial and Type II circuits. ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㠀 氀攀瘀攀氀㄀ 氀昀漀㐀㬀 tab-stops:list .5in'>·Ensured਀  琀栀愀琀 吀圀䌀 䌀吀䈀䠀 挀甀猀琀漀洀攀爀猀 眀攀爀攀 渀漀琀椀昀椀攀搀 漀昀 瀀氀愀渀渀攀搀 挀栀愀渀最攀 愀挀琀椀瘀椀琀礀 琀栀愀琀 眀漀甀氀搀 impact their network. ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㠀 氀攀瘀攀氀㄀ 氀昀漀㐀㬀 tab-stops:list .5in'>·Verified਀  琀栀愀琀 愀氀氀 一攀琀挀漀漀氀 愀氀愀爀洀椀渀最 愀渀搀 䜀爀愀渀椀琀攀 搀漀挀甀洀攀渀琀愀琀椀漀渀 昀漀爀 渀攀眀 挀椀爀挀甀椀琀 琀甀爀渀ⴀ甀瀀猀 was active and accurate prior to approval and acceptance of the circuits on਀  匀栀愀爀攀瀀漀椀渀琀 㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 ·  ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㄀㄀⸀　瀀琀㬀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀 "Times New Roman"'>Performed initial investigation of faults on trouble਀  琀椀挀欀攀琀猀 攀渀琀攀爀椀渀最 琀栀攀 䜀一伀䌀 愀渀搀 挀漀漀爀搀椀渀愀琀攀搀 爀攀猀琀漀爀愀琀椀漀渀 愀挀琀椀瘀椀琀椀攀猀 漀渀挀攀 determined that the trouble lies on the TWC network. ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㠀 氀攀瘀攀氀㄀ 氀昀漀㐀㬀 tab-stops:list .5in'>·Troubleshot਀  愀渀搀 愀猀猀椀猀琀攀搀 椀渀 琀栀攀 爀攀猀漀氀甀琀椀漀渀 漀昀 愀渀礀 渀攀琀眀漀爀欀 椀猀猀甀攀猀 椀渀 愀 琀椀洀攀氀礀 愀渀搀 挀漀猀琀 攀昀昀椀挀椀攀渀琀 manner to meet the customer’s up time Service Level Agreement (SLA). ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㠀 氀攀瘀攀氀㄀ 氀昀漀㐀㬀 tab-stops:list .5in'>·Performed਀  爀攀洀漀琀攀 琀攀猀琀椀渀最 瘀椀愀 一攀琀 䄀渀愀氀礀猀琀 愀渀搀 䨀䐀匀唀 昀漀爀 瀀攀爀昀漀爀洀愀渀挀攀 洀漀渀椀琀漀爀椀渀最 愀渀搀 intrusive testing of Ethernet circuits. ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㠀 氀攀瘀攀氀㄀ 氀昀漀㐀㬀 tab-stops:list .5in'>·Documented਀  琀攀挀栀渀椀挀愀氀 瀀爀漀挀攀搀甀爀攀猀 琀漀 愀猀猀椀猀琀 䜀一伀䌀 椀渀 琀爀漀甀戀氀攀猀栀漀漀琀椀渀最 挀漀洀洀攀爀挀椀愀氀 猀攀爀瘀椀挀攀猀⸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀    ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㠀 氀攀瘀攀氀㄀ 氀昀漀㐀㬀 tab-stops:list .5in'>·Interfaced਀  挀氀漀猀攀氀礀 眀椀琀栀 瘀攀渀搀漀爀猀Ⰰ 琀攀挀栀渀椀挀椀愀渀猀 愀渀搀 攀渀最椀渀攀攀爀猀 琀漀 攀渀猀甀爀攀 琀甀爀渀 甀瀀 愀渀搀 restoration of various WiFi services (BelAir, Ruckus and Cisco). ਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀✀㸀☀渀戀猀瀀㬀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀 8.5pt;font-family:"Arial","sans-serif"'> ਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀⸀㈀㔀椀渀✀㸀㰀猀瀀愀渀 style='font-size:11.0pt'>September 2010 to June 2011  Midatlantic਀  䈀爀漀愀搀戀愀渀搀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀              ਀  ☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀 Chantilly, Va ਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀⸀㈀㔀椀渀✀㸀㰀椀㸀㰀猀瀀愀渀 style='font-size:11.0pt'>Network Operations Analyst            ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㘀 氀攀瘀攀氀㄀ 氀昀漀㔀㬀 tab-stops:list .5in'>·Followed਀  瀀爀攀ⴀ搀攀昀椀渀攀搀 挀漀甀爀猀攀 漀昀 愀挀琀椀漀渀 椀渀 爀攀猀瀀漀渀猀攀 琀漀 椀渀猀琀愀氀氀猀Ⰰ 愀氀愀爀洀猀 愀渀搀 挀甀猀琀漀洀攀爀 inquiries. ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㘀 氀攀瘀攀氀㄀ 氀昀漀㔀㬀 tab-stops:list .5in'>·Tested਀  挀椀爀挀甀椀琀猀Ⰰ 猀攀爀瘀椀挀攀 昀攀愀琀甀爀攀猀Ⰰ 琀爀甀渀欀椀渀最 愀渀搀 攀焀甀椀瀀洀攀渀琀 琀漀 洀愀欀攀 猀甀爀攀 琀栀愀琀 琀栀攀礀 were operating effectively or to determine where a problem lied and the਀  猀漀氀甀琀椀漀渀 琀漀 琀栀攀 瀀爀漀戀氀攀洀⸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀   ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀㜀㔀椀渀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀ⴀ⸀㔀椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㌀ 氀攀瘀攀氀㄀ 氀昀漀㘀㬀 tab-stops:list .5in'>·Trained and supervised NOC਀  琀攀挀栀渀椀挀椀愀渀猀Ⰰ 挀漀洀瀀氀攀琀攀搀 猀栀椀昀琀 猀挀栀攀搀甀氀攀猀Ⰰ 愀猀猀椀最渀攀搀 琀攀挀栀渀椀挀椀愀渀猀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀       ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㤀 氀攀瘀攀氀㄀ 氀昀漀㜀㬀 tab-stops:list .5in'>·Monitored਀  愀氀氀 渀攀琀眀漀爀欀 愀渀搀 戀愀挀欀戀漀渀攀 攀焀甀椀瀀洀攀渀琀 愀渀搀 爀攀猀漀氀瘀攀搀 愀氀愀爀洀猀 漀爀 攀猀挀愀氀愀琀攀搀 漀甀琀愀最攀猀⸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀       ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㤀 氀攀瘀攀氀㄀ 氀昀漀㜀㬀 tab-stops:list .5in'>·800 number਀  愀搀洀椀渀椀猀琀爀愀琀椀漀渀 椀渀挀氀甀搀椀渀最 爀攀猀攀爀瘀椀渀最Ⰰ 愀猀猀椀最渀椀渀最 愀渀搀 瀀漀爀琀椀渀最 琀漀⼀愀眀愀礀 昀爀漀洀 Startec as RESPORG via SMS. ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㤀 氀攀瘀攀氀㄀ 氀昀漀㜀㬀 tab-stops:list .5in'>·Troubleshot਀  㠀　　 渀甀洀戀攀爀 椀猀猀甀攀猀 戀礀 挀栀攀挀欀椀渀最 愀渀搀 洀愀欀椀渀最 渀攀挀攀猀猀愀爀礀 挀栀愀渀最攀猀 眀椀琀栀 猀眀椀琀挀栀 translations as well as internal (vendor specific) and external (SMS and 8MS)਀  搀愀琀愀戀愀猀攀猀⸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀         ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㜀⸀　瀀琀㬀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀 "Times New Roman"'>          ਀  挀栀愀渀最攀猀 椀渀 琀栀攀 一漀爀琀攀氀 漀爀 匀漀渀甀猀 匀眀椀琀挀栀 椀渀 漀爀搀攀爀 琀漀 椀洀瀀爀漀瘀攀 焀甀愀氀椀琀礀 漀爀 挀漀猀琀⸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 style='font-size:8.5pt;font-family:"Arial","sans-serif"'> ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀㜀㔀椀渀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀ⴀ⸀㔀椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㜀 氀攀瘀攀氀㄀ 氀昀漀㠀㬀 tab-stops:list .5in'>·Opened trouble tickets and਀  琀爀漀甀戀氀攀猀栀漀琀 愀氀氀 瀀爀漀愀挀琀椀瘀攀 漀爀 爀攀愀挀琀椀瘀攀 嘀伀䤀倀 漀爀 瘀漀椀挀攀 焀甀愀氀椀琀礀 爀攀氀愀琀攀搀 椀猀猀甀攀猀⸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀         ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㜀⸀　瀀琀㬀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀 "Times New Roman"'>     ·Generated daily traffic਀  爀攀瀀漀爀琀猀 愀渀搀 瀀爀漀瘀椀搀攀搀 爀攀猀漀氀甀琀椀漀渀猀 昀漀爀 愀氀氀 搀攀猀琀椀渀愀琀椀漀渀猀 戀攀氀漀眀 戀攀渀挀栀洀愀爀欀⸀ 㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 style='mso-fareast-font-family:"Times New Roman"'> ਀  㰀栀㌀ 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀⸀㈀㔀椀渀㬀瀀愀最攀ⴀ戀爀攀愀欀ⴀ愀昀琀攀爀㨀 avoid'>਀  㰀栀㌀ 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀⸀㈀㔀椀渀㬀瀀愀最攀ⴀ戀爀攀愀欀ⴀ愀昀琀攀爀㨀 avoid'>Startec਀  ☀愀洀瀀㬀 䄀洀攀爀椀挀愀氀琀攀氀 Corporations             ਀  ☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀 ਀  㰀栀㌀ 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀⸀㈀㔀椀渀㬀瀀愀最攀ⴀ戀爀攀愀欀ⴀ愀昀琀攀爀㨀 avoid'>਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㐀 氀攀瘀攀氀㄀ 氀昀漀㤀㬀 tab-stops:list .5in'>·Performed਀  爀漀甀琀椀渀最 挀栀愀渀最攀猀 瘀椀愀 琀栀攀 一漀爀琀攀氀 䜀匀倀 愀渀搀 匀漀渀甀猀 猀眀椀琀挀栀 琀漀 洀愀椀渀琀愀椀渀 䄀匀刀⼀䄀䠀吀 benchmarks. ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㐀 氀攀瘀攀氀㄀ 氀昀漀㤀㬀 tab-stops:list .5in'>·Monitored਀  渀攀琀眀漀爀欀 䘀攀愀琀甀爀攀 䜀爀漀甀瀀 䐀 琀愀渀搀攀洀猀Ⰰ 戀愀挀欀戀漀渀攀 䐀匀㌀Ⰰ 伀瀀琀椀挀愀氀 挀椀爀挀甀椀琀猀 愀渀搀 琀爀漀甀戀氀攀 shot them with IXC during failures. ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㐀 氀攀瘀攀氀㄀ 氀昀漀㤀㬀 tab-stops:list .5in'>·ALT-Routed਀  吀㄀ 挀椀爀挀甀椀琀猀 瘀椀愀 吀䐀䄀䌀匀 搀甀爀椀渀最 昀椀戀攀爀 挀甀琀猀 愀渀搀 漀甀琀愀最攀猀⸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀       ਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㄀㄀⸀　瀀琀✀㸀☀渀戀猀瀀㬀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 style='font-size:8.5pt;font-family:"Arial","sans-serif"'> ਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀　椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀　椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀㈀㔀椀渀㬀 margin-bottom:.0001pt'>June 2000 to June 2002    ਀  㰀戀㸀匀琀愀爀琀攀挀 䜀氀漀戀愀氀 Communications           Rockville,਀  䴀䐀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㄀ 氀攀瘀攀氀㄀ 氀昀漀㄀　㬀 tab-stops:list .5in'>·Performed਀  愀氀氀 瀀爀漀最爀愀洀洀椀渀最 椀渀挀氀甀搀椀渀最 洀漀瘀攀猀Ⰰ 愀搀搀猀Ⰰ 愀渀搀 挀栀愀渀最攀猀 渀攀攀搀攀搀 漀渀ⴀ猀椀琀攀 昀漀爀 愀氀氀 users connected to the Avaya Definity PBX Phone System; for software and਀  栀愀爀搀眀愀爀攀⸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀         ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㜀⸀　瀀琀㬀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀 "Times New Roman"'>     ·Monitored਀  愀渀搀 瀀攀爀昀漀爀洀攀搀 琀爀漀甀戀氀攀ⴀ猀栀漀漀琀椀渀最 漀昀 瘀漀椀挀攀⼀搀愀琀愀 挀愀戀氀攀猀 愀渀搀 眀椀爀椀渀最 漀昀 愀氀氀 circuits originating and/or terminating in the PBX. ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀㠀⸀　㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀　椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㄀ 氀攀瘀攀氀㄀ 氀昀漀㄀　㬀 tab-stops:list .5in'>·Performed਀  瘀漀椀挀攀 挀爀漀猀猀ⴀ挀漀渀渀攀挀琀猀Ⰰ 椀渀挀氀甀搀椀渀最 琀栀漀猀攀 愀猀猀漀挀椀愀琀攀搀 眀椀琀栀 䤀匀䐀一Ⰰ 瘀漀椀挀攀 吀ⴀ㄀ᤀ猠Ⰰ analog trunks, modem lines, and digital phone circuits. ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀㜀㔀椀渀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀ⴀ⸀㔀椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㄀ 氀攀瘀攀氀㄀ 氀昀漀㄀　㬀 tab-stops:list .5in'>·Built Trunk group਀  琀爀愀渀猀氀愀琀椀漀渀猀 愀渀搀 愀氀氀 䄀匀刀⼀䄀䄀刀 爀漀甀琀椀渀最 渀攀攀搀攀搀 昀漀爀 漀甀琀戀漀甀渀搀 挀愀氀氀椀渀最⸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀    ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀㜀㔀椀渀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀ⴀ⸀㔀椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㄀ 氀攀瘀攀氀㄀ 氀昀漀㄀　㬀 tab-stops:list .5in'>·Performed upgrades and਀  椀渀猀琀愀氀氀愀琀椀漀渀 漀昀 洀甀氀琀椀瀀氀攀 䔀倀一猀 椀渀 吀漀爀漀渀琀漀 愀渀搀 嘀愀渀挀漀甀瘀攀爀⸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀    Call Management Systemapplication਀  甀猀攀搀 琀漀 洀漀渀椀琀漀爀 洀甀氀琀椀瀀氀攀 挀愀氀氀 挀攀渀琀攀爀猀 椀渀 洀甀氀琀椀瀀氀攀 氀漀挀愀琀椀漀渀猀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 ਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀　椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀　椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀㈀㔀椀渀㬀 margin-bottom:.0001pt'>December 1998 to June਀  ㈀　　　☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀 㰀戀㸀匀琀愀爀琀攀挀 䜀氀漀戀愀氀 Communications          ਀  ☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀              ਀  㰀⼀戀㸀刀漀挀欀瘀椀氀氀攀Ⰰ 䴀䐀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀            ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㜀⸀　瀀琀㬀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀 "Times New Roman"'>     ·Monitored਀  琀栀攀 挀愀氀氀 昀氀漀眀 琀漀 䌀愀氀氀 䌀攀渀琀攀爀 瘀椀愀 䌀䴀匀 愀渀搀 搀椀猀琀爀椀戀甀琀攀搀 猀瀀氀椀琀⼀猀欀椀氀氀猀 琀漀 愀最攀渀琀猀 as needed to maintain benchmarks of queue hold times. ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀㜀㔀椀渀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀ⴀ⸀㔀椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㈀ 氀攀瘀攀氀㄀ 氀昀漀㄀㄀㬀 tab-stops:list .5in'>·Monitored agents via਀  猀攀爀瘀椀挀攀 漀戀猀攀爀瘀攀 愀渀搀 瀀攀爀昀漀爀洀攀搀 攀瘀愀氀甀愀琀椀漀渀猀 眀攀攀欀氀礀⸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀         ਀  㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㜀⸀　瀀琀㬀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀 "Times New Roman"'>     ਀  㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀　椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀　　　㄀瀀琀✀㸀㰀戀㸀㰀甀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀 11.0pt'>REFERENCES Available਀  甀瀀漀渀 爀攀焀甀攀猀琀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 ਀  㰀⼀搀椀瘀㸀

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਀㰀℀嬀椀昀 ℀猀甀瀀瀀漀爀琀䰀椀渀攀䈀爀攀愀欀一攀眀䰀椀渀攀崀㸀㰀戀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ猀瀀攀挀椀愀氀ⴀ挀栀愀爀愀挀琀攀爀㨀氀椀渀攀ⴀ戀爀攀愀欀✀㸀