㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀 㬀洀猀漀ⴀ礀昀琀椀ⴀ昀椀爀猀琀爀漀眀㨀礀攀猀㬀洀猀漀ⴀ礀昀琀椀ⴀ氀愀猀琀爀漀眀㨀礀攀猀✀㸀
㰀搀椀瘀㸀
㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀
䄀戀爀椀氀 䜀爀攀攀渀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
703 Aqua Vista 䰀渀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀
㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀刀漀猀攀渀戀攀爀最Ⰰ 吀攀砀愀猀 㜀㜀㐀㘀㤀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀㠀㌀㈀ 㤀㜀㠀ⴀ㔀㐀㜀㤀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀㰀愀
href="mailto:abrilkgreen@yahoo.com">abrilkgreen@yahoo.com WORK HISTORY: 9/2004-PresentSBC Telephone Co, Houston, TexasCustomer Service 刀攀瀀爀攀猀攀渀琀愀琀椀瘀攀ⴀ䤀☀愀洀瀀㬀刀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
Maintained messaging services 搀愀琀愀戀愀猀攀 昀漀爀 洀愀樀漀爀 愀挀挀漀甀渀琀猀Ⰰ 瀀爀漀瘀椀猀椀漀渀 洀愀椀氀戀漀砀攀猀 愀渀搀 爀攀猀攀琀 瀀愀猀猀挀漀搀攀猀 愀渀搀
pins, assist customers with repair and voice mail issues, test, analyze, 琀爀漀甀戀氀攀 猀栀漀漀琀Ⰰ 搀椀猀瀀愀琀挀栀 琀爀漀甀戀氀攀 爀攀瀀漀爀琀猀Ⰰ 攀砀瀀氀愀椀渀 愀渀搀 漀昀昀攀爀 瘀愀爀椀漀甀猀 猀攀爀瘀椀挀攀猀
or direct customers to the correct department. I work hard to meet revenue, 猀攀爀瘀椀挀攀 挀漀洀洀椀琀洀攀渀琀猀Ⰰ 愀渀搀 漀琀栀攀爀 搀攀愀搀氀椀渀攀猀⸀ 䤀 栀愀瘀攀 戀攀攀渀 爀攀挀漀最渀椀稀攀搀 愀琀 䐀椀猀琀爀椀挀琀
Level for my sales efforts. 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀☀渀戀猀瀀㬀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀
8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀倀爀漀昀椀挀椀攀渀琀 椀渀 䄀吀☀愀洀瀀㬀吀 猀漀昀琀眀愀爀攀㨀
BERT, KANA,CCPULSE, BOSS , SORD, PREDICTOR, MARCH, QVF, PREMIS, SWITCH, 䄀䌀䌀伀刀䐀Ⰰ吀䤀刀䬀匀Ⰰ 䔀堀䄀䌀吀Ⰰ 䰀䘀䄀䌀Ⰰ䄀刀䤀匀Ⰰ 圀䘀䄀䌀Ⰰ 圀䘀䄀䐀伀Ⰰ 一吀䔀䰀Ⰰ 䔀䐀䜀䔀Ⰰ 䄀匀伀一Ⰰ 䄀䌀䤀匀Ⰰ 唀䌀䄀吀Ⰰ
CRT, CT, SPUD, ISAAC, GRETA, CRM, EXECUSTAR, AS400, WORD, POWERPOINT, AND 䔀堀䌀䔀䰀⸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
11/2002-09/2004SBC Telephone Co, Bellaire,TexasCircuit Design Specialist-CPC Assist field technicians with 爀攀猀漀氀瘀椀渀最 瀀爀漀戀氀攀洀猀 爀攀氀愀琀攀搀 琀漀 攀焀甀椀瀀洀攀渀琀 愀渀搀 昀愀挀椀氀椀琀礀 愀猀猀椀最渀洀攀渀琀猀 愀渀搀 吀䤀刀䬀匀
posting. Prepared and issued Word documents in TIRKS for 挀椀爀挀甀椀琀猀⸀☀渀戀猀瀀㬀 䤀 爀攀瘀椀攀眀攀搀 猀攀爀瘀椀挀攀 漀爀搀攀爀猀Ⰰ 琀爀甀渀欀 漀爀搀攀爀猀Ⰰ 愀渀搀 琀漀氀氀 挀椀爀挀甀椀琀
order to resolve problems so that the service order would flow through TIRKS. 䤀 爀攀瘀椀攀眀攀搀 猀攀爀瘀椀挀攀 漀爀搀攀爀猀Ⰰ 琀爀甀渀欀 漀爀搀攀爀猀Ⰰ 愀渀搀 琀漀氀氀 挀椀爀挀甀椀琀 漀爀搀攀爀 琀漀 挀爀攀愀琀攀Ⰰ
update or remove headers for trunk groups in TIRKS. I worked 椀渀搀攀瀀攀渀搀攀渀琀氀礀 眀椀琀栀 氀椀琀琀氀攀 猀甀瀀攀爀瘀椀猀椀漀渀⸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀
font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀☀渀戀猀瀀㬀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀
8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀☀渀戀猀瀀㬀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀
8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀 ㈀⼀㈀ ⴀ⼀㈀ ㈀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀匀䈀䌀 吀攀氀攀瀀栀漀渀攀 䌀漀Ⰰ 䠀漀甀猀琀漀渀Ⰰ吀攀砀愀猀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀䌀攀渀琀爀愀氀 伀昀昀椀挀攀 吀爀愀渀猀氀愀琀椀漀渀猀
Specialist-Network 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀☀渀戀猀瀀㬀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀
8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀䤀 爀攀瘀椀攀眀攀搀 愀渀搀 椀渀琀攀爀瀀爀攀琀 䄀匀刀ᤀ猠
and prepared translations for routing, charging and trunking to implement 挀栀愀渀最攀猀Ⰰ 搀攀氀攀琀椀漀渀猀 漀爀 愀搀搀椀琀椀漀渀猀⸀☀渀戀猀瀀㬀 䤀 眀漀爀欀攀搀 眀椀琀栀 琀栀攀 搀愀琀愀戀愀猀攀 琀攀愀洀 琀漀
implement improvements for ACCORD. Reviewed CAN reports to create, 甀瀀搀愀琀攀 愀渀搀 爀攀洀漀瘀攀 一倀䄀一堀堀 椀渀 䄀䌀䌀伀刀䐀 琀漀 搀攀琀攀爀洀椀渀攀 爀漀甀琀椀渀最⸀☀渀戀猀瀀㬀 䤀 眀漀爀欀攀搀
independently with little supervision in the Jackson 07T tandem conversion to 洀愀欀攀 猀甀爀攀 愀氀氀 爀漀甀琀椀渀最 眀愀猀 椀渀瀀甀琀 椀渀琀漀 䄀䌀䌀伀刀䐀 琀漀 戀攀 琀爀愀渀猀氀愀琀攀搀 昀漀爀 愀氀氀 攀渀搀
offices and CLECS. Interacted with other groups to coordinate and relay 椀渀昀漀爀洀愀琀椀漀渀⸀☀渀戀猀瀀㬀 䤀 眀愀猀 猀攀渀琀 漀渀 猀攀瘀攀爀愀氀 愀猀猀椀最渀洀攀渀琀猀 椀渀 瀀氀愀挀攀 漀昀 洀礀
supervisor. I assisted in identifying any trouble-causing conditions associated 眀椀琀栀 琀爀愀渀猀氀愀琀椀漀渀 愀挀琀椀瘀椀琀礀⸀☀渀戀猀瀀㬀 䤀 洀愀椀渀琀愀椀渀攀搀 挀栀愀爀琀猀Ⰰ 昀椀氀攀猀 愀渀搀 爀攀挀漀爀搀猀 昀漀爀
routing indexes. 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀☀渀戀猀瀀㬀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀
8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀 㤀⼀㤀㤀㤀ⴀ ㈀⼀㈀ 㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀匀䈀䌀 吀攀氀攀瀀栀漀渀攀 䌀漀Ⰰ 䠀漀甀猀琀漀渀Ⰰ吀攀砀愀猀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀䰀椀渀攀 吀爀愀渀猀氀愀琀椀漀渀猀
Specialist-Network 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀☀渀戀猀瀀㬀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀
8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀䤀 爀攀瘀椀攀眀攀搀 猀攀爀瘀椀挀攀 漀爀搀攀爀猀 愀渀搀
telephone equipment records to maintain recent change. I entered recent 挀栀愀渀最攀 洀攀猀猀愀最攀猀 椀渀琀漀 䴀䄀刀䌀䠀⸀☀渀戀猀瀀㬀 䤀 眀漀爀欀攀搀 琀爀漀甀戀氀攀 琀椀挀欀攀琀猀 琀漀 爀攀猀漀氀瘀攀
any trouble-causing conditions due to recent change. I worked 眀椀琀栀 漀琀栀攀爀 最爀漀甀瀀猀 昀漀爀 攀焀甀椀瀀洀攀渀琀Ⰰ 昀攀愀琀甀爀攀Ⰰ 愀渀搀 昀愀挀椀氀椀琀礀 椀渀昀漀爀洀愀琀椀漀渀⸀☀渀戀猀瀀㬀 䤀
worked callout from home to resolve recent change issues after hours. I 眀漀爀欀攀搀 椀渀搀攀瀀攀渀搀攀渀琀氀礀 眀椀琀栀 氀椀琀琀氀攀 猀甀瀀攀爀瘀椀猀椀漀渀⸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀
font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀☀渀戀猀瀀㬀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀
8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀☀渀戀猀瀀㬀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀
8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀 㤀⼀㤀㤀㜀ⴀ 㤀⼀㤀㤀㤀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀匀䈀䌀 吀攀氀攀瀀栀漀渀攀 䌀漀Ⰰ 䠀漀甀猀琀漀渀Ⰰ吀攀砀愀猀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀匀攀渀椀漀爀 刀攀瀀漀爀琀猀 䌀氀攀爀欀 㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀☀渀戀猀瀀㬀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀
8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀䤀 瀀甀氀氀攀搀 伀䤀夀 爀攀瀀漀爀琀猀 愀渀搀 氀漀愀搀攀搀
work steps to the technicians in the Central Office through TIRKS. I 眀漀爀欀攀搀 椀渀搀攀瀀攀渀搀攀渀琀氀礀 眀椀琀栀 氀椀琀琀氀攀 猀甀瀀攀爀瘀椀猀椀漀渀⸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀
font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀☀渀戀猀瀀㬀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀
8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀☀渀戀猀瀀㬀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀
8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀 ㌀⼀㤀㤀㘀ⴀ 㤀⼀㤀㤀㜀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀匀䈀䌀 吀攀氀攀瀀栀漀渀攀 䌀漀Ⰰ 䠀漀甀猀琀漀渀Ⰰ吀攀砀愀猀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀䜀攀渀攀爀愀氀 䌀氀攀爀欀ⴀ 一攀琀眀漀爀欀 䔀䈀䄀䌀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀☀渀戀猀瀀㬀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀
8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀䤀 眀漀爀欀攀搀 琀漀 搀攀琀攀爀洀椀渀攀 愀渀搀 挀漀爀爀攀挀琀
billing errors. I was assigned to the conversion of going from Billdats 琀漀 䄀䴀䄀䐀一匀⸀ 䤀 栀愀搀 琀漀 眀漀爀欀 眀椀琀栀 琀攀挀栀渀椀挀椀愀渀猀 椀渀 琀栀攀 䌀攀渀琀爀愀氀 伀昀昀椀挀攀猀 琀漀 栀攀氀瀀 眀椀琀栀
programming of the system for polling AMA. I also was assigned the 爀攀猀瀀漀渀猀椀戀椀氀椀琀礀 漀昀 戀甀椀氀搀氀椀渀最 琀栀攀 䄀䴀䄀䐀一匀 搀愀琀愀戀愀猀攀 椀渀 琀栀攀 䜀唀䤀 猀礀猀琀攀洀⸀ 䄀昀琀攀爀 琀栀攀
conversion it was my responsibility to maintain any additions, changes or 搀攀氀攀琀椀漀渀猀 漀昀 琀栀攀 搀愀琀愀戀愀猀攀⸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
04/1993-03/1996SBC Telephone Co, Houston,TexasOffice Service Clerk- ISO I handled and distributed 洀愀椀氀⸀☀渀戀猀瀀㬀 䤀 猀攀瀀愀爀愀琀攀搀Ⰰ 瀀愀挀欀愀最攀搀 愀渀搀 洀愀椀氀攀搀 漀甀琀 䌀䄀䈀 戀椀氀氀猀⸀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀☀渀戀猀瀀㬀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀
8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀☀渀戀猀瀀㬀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀
8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀 㐀⼀㤀㠀㈀ⴀ 㐀⼀㤀㤀㌀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀匀䈀䌀 吀攀氀攀瀀栀漀渀攀 䌀漀Ⰰ 䠀漀甀猀琀漀渀Ⰰ吀攀砀愀猀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀䐀䄀 伀瀀攀爀愀琀漀爀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀☀渀戀猀瀀㬀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀
8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀䤀 昀甀爀渀椀猀栀攀搀 椀渀昀漀爀洀愀琀椀漀渀 琀漀
callers requesting business, residential, or government telephone listings. Education:Some college 㰀℀嬀椀昀 ℀猀甀瀀瀀漀爀琀䰀椀渀攀䈀爀攀愀欀一攀眀䰀椀渀攀崀㸀㰀戀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ猀瀀攀挀椀愀氀ⴀ挀栀愀爀愀挀琀攀爀㨀氀椀渀攀ⴀ戀爀攀愀欀✀㸀
㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀 㬀洀猀漀ⴀ礀昀琀椀ⴀ昀椀爀猀琀爀漀眀㨀礀攀猀✀㸀
| 㰀琀愀戀氀攀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀吀愀戀氀攀 戀漀爀搀攀爀㴀 挀攀氀氀猀瀀愀挀椀渀最㴀 挀攀氀氀瀀愀搀搀椀渀最㴀 眀椀搀琀栀㴀∀ ─∀
style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 椀渀 椀渀 椀渀 椀渀✀㸀
| Experience 㰀⼀琀搀㸀
㰀琀搀 猀琀礀氀攀㴀✀戀愀挀欀最爀漀甀渀搀㨀⌀䔀㔀䔀䌀䘀㌀㬀瀀愀搀搀椀渀最㨀 椀渀 椀渀 椀渀 椀渀㬀栀攀椀最栀琀㨀㌀⸀㔀瀀琀✀㸀
㰀琀愀戀氀攀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀吀愀戀氀攀 戀漀爀搀攀爀㴀 挀攀氀氀瀀愀搀搀椀渀最㴀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀攀氀氀猀瀀愀挀椀渀最㨀
1.5pt;mso-yfti-tbllook:1184'> 㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀 㬀洀猀漀ⴀ礀昀琀椀ⴀ昀椀爀猀琀爀漀眀㨀礀攀猀✀㸀
㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀㜀⸀㔀瀀琀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀
7.5pt;margin-left:0in'>Company 㰀⼀琀搀㸀
| 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀㜀⸀㔀瀀琀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀
7.5pt;margin-left:0in'> 㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀⸀㜀㔀瀀琀 ⸀㜀㔀瀀琀 ⸀㜀㔀瀀琀 ⸀㜀㔀瀀琀✀㸀㰀䔀砀瀀攀爀椀攀渀挀攀吀椀琀氀攀㸀
| 㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀⸀㜀㔀瀀琀 ⸀㜀㔀瀀琀 ⸀㜀㔀瀀琀 ⸀㜀㔀瀀琀✀㸀
㰀⼀琀爀㸀
㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀 㬀洀猀漀ⴀ礀昀琀椀ⴀ昀椀爀猀琀爀漀眀㨀礀攀猀㬀栀攀椀最栀琀㨀㔀⸀ 瀀琀✀㸀
| 㰀⼀琀爀㸀
㰀琀搀 猀琀礀氀攀㴀✀戀愀挀欀最爀漀甀渀搀㨀⌀䔀㔀䔀䌀䘀㌀㬀瀀愀搀搀椀渀最㨀 椀渀 椀渀 椀渀 椀渀✀㸀
㰀⼀搀椀瘀㸀
㰀搀椀瘀 愀氀椀最渀㴀挀攀渀琀攀爀㸀
㰀℀ⴀⴀ倀氀愀挀攀栀漀氀搀攀爀 琀漀 瀀爀攀瘀攀渀琀 猀椀渀最氀攀 琀愀戀氀攀 琀愀最 昀漀爀 戀漀琀栀 挀氀漀猀椀渀最 愀渀搀 漀瀀攀渀椀渀最Ⰰ 眀栀椀挀栀 搀漀攀猀 渀漀琀 爀攀渀搀攀爀 挀漀爀爀攀挀琀氀礀 椀渀 戀爀漀眀猀攀爀ⴀⴀ㸀
㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀 椀渀 椀渀 椀渀 椀渀✀㸀㰀℀ⴀⴀ吀愀爀最攀琀䨀漀戀ⴀⴀ㸀
㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀 㬀洀猀漀ⴀ礀昀琀椀ⴀ昀椀爀猀琀爀漀眀㨀礀攀猀㬀洀猀漀ⴀ爀漀眀ⴀ洀愀爀最椀渀ⴀ爀椀最栀琀㨀
337.5pt'> 㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀⸀㔀瀀琀 ⸀㔀瀀琀 ⸀㔀瀀琀 ⸀㔀瀀琀✀㸀㰀⼀琀搀㸀
| 㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀㬀洀猀漀ⴀ礀昀琀椀ⴀ氀愀猀琀爀漀眀㨀礀攀猀✀㸀
| 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀
mso-fareast-font-family:"Times New Roman"'>Target Job: 㰀⼀琀搀㸀
| 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀
mso-fareast-font-family:"Times New Roman"'>Target Job Title: 㰀⼀琀搀㸀
| 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀
mso-fareast-font-family:"Times New Roman"'>Customer Service 刀攀瀀爀攀猀攀渀琀愀琀椀瘀攀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
| 㰀⼀琀爀㸀
| 㰀⼀琀搀㸀
㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀㬀栀攀椀最栀琀㨀㜀⸀㔀瀀琀✀㸀
| 㰀⼀琀爀㸀
㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀 椀渀 椀渀 椀渀 椀渀✀㸀㰀℀ⴀⴀ吀愀爀最攀琀䌀漀洀瀀愀渀礀ⴀⴀ㸀
㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀 㬀洀猀漀ⴀ礀昀琀椀ⴀ昀椀爀猀琀爀漀眀㨀礀攀猀㬀洀猀漀ⴀ爀漀眀ⴀ洀愀爀最椀渀ⴀ爀椀最栀琀㨀
337.5pt'> 㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀⸀㔀瀀琀 ⸀㔀瀀琀 ⸀㔀瀀琀 ⸀㔀瀀琀✀㸀㰀⼀琀搀㸀
| 㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀㬀洀猀漀ⴀ礀昀琀椀ⴀ氀愀猀琀爀漀眀㨀礀攀猀✀㸀
| 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀
mso-fareast-font-family:"Times New Roman"'>Target Company: 㰀⼀琀搀㸀
| 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀
mso-fareast-font-family:"Times New Roman"'>Company Size: 㰀⼀琀搀㸀
| 㰀⼀琀爀㸀
| 㰀⼀琀搀㸀
㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀㌀㬀栀攀椀最栀琀㨀㜀⸀㔀瀀琀✀㸀
| 㰀⼀琀爀㸀
㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀 椀渀 椀渀 椀渀 椀渀✀㸀㰀℀ⴀⴀ䰀漀挀愀琀椀漀渀猀ⴀⴀ㸀
㰀℀ⴀⴀ倀氀愀挀攀栀漀氀搀攀爀 琀漀 瀀爀攀瘀攀渀琀 猀椀渀最氀攀 琀愀戀氀攀 琀愀最 昀漀爀 戀漀琀栀 挀氀漀猀椀渀最 愀渀搀 漀瀀攀渀椀渀最Ⰰ 眀栀椀挀栀 搀漀攀猀 渀漀琀 爀攀渀搀攀爀 挀漀爀爀攀挀琀氀礀 椀渀 戀爀漀眀猀攀爀ⴀⴀ㸀
㰀琀搀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀攀氀氀ⴀ猀瀀攀挀椀愀氀㨀瀀氀愀挀攀栀漀氀搀攀爀㬀戀漀爀搀攀爀㨀渀漀渀攀㬀瀀愀搀搀椀渀最㨀 椀渀 椀渀 椀渀 椀渀✀
width=450 colspan=2> 㰀⼀琀爀㸀
㰀琀搀 眀椀搀琀栀㴀㘀 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㈀ ⸀ 瀀琀㬀瀀愀搀搀椀渀最㨀⸀㔀瀀琀 ⸀㔀瀀琀 ⸀㔀瀀琀 㔀⸀㈀㔀瀀琀✀㸀
㰀⼀琀爀㸀
㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀⸀㔀瀀琀 ⸀㔀瀀琀 ⸀㔀瀀琀 ⸀㔀瀀琀㬀栀攀椀最栀琀㨀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀
| 㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀⸀㔀瀀琀 ⸀㔀瀀琀 ⸀㔀瀀琀 ⸀㔀瀀琀㬀栀攀椀最栀琀㨀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀
㰀⼀琀愀戀氀攀㸀
㰀⼀琀爀㸀
㰀⼀搀椀瘀㸀
㰀⼀琀爀㸀
㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀 椀渀 椀渀 椀渀 椀渀✀㸀
㰀栀爀 猀椀稀攀㴀 眀椀搀琀栀㴀∀ ─∀ 愀氀椀最渀㴀挀攀渀琀攀爀㸀
㰀⼀琀搀㸀
㰀琀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ礀昀琀椀ⴀ椀爀漀眀㨀㬀洀猀漀ⴀ礀昀琀椀ⴀ氀愀猀琀爀漀眀㨀礀攀猀✀㸀
| 㰀⼀琀爀㸀
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