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margin-left:15.0pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin;} p.xslsummarytable, li.xslsummarytable, div.xslsummarytable {mso-style-name:xslsummarytable; mso-style-unhide:no; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin;} span.boldtext1 {mso-style-name:boldtext1; mso-style-unhide:no; font-weight:bold;} .MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; font-size:10.0pt; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} @page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.WordSection1 {page:WordSection1;} --> </style> <!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} </style> <![endif]--> </head> <body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'> <div class=WordSection1> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>From:<span style='mso-tab-count:1'>                              </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>route@monster.com<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Sent:<span style='mso-tab-count:1'>                               </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Wednesday, November 2, 2016 9:48 AM<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>To:<span style='mso-tab-count:1'>                                   </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>hg@apeironinc.com<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Subject:<span style='mso-tab-count:1'>                          </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Please review this candidate for: Lan Sec<o:p></o:p></span></p> <p class=MsoNormal><o:p>&nbsp;</o:p></p> <p class=MsoNormal><a name=top><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>This resume has been forwarded to you at the request of Monster User xapeix03 <o:p></o:p></span><!--OptionalMessage--><!--JobSeekerSummary--><!--HTMLRenderer--><!--ResumeInstructionalText--><!--Referral--><!--ContactInfo--></a></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format" xmlns:m="http://schemas.monster.com/Monster"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <div> <p class=MsoNormal><span style='mso-bookmark:top'><strong><FirstName><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:black'>Robert</FirstName> <LastName>Brown</LastName>&nbsp;</span></strong></span><span style='mso-bookmark:top'><b><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></b></span></p> </div> <div> <p class=MsoNormal><span style='mso-bookmark:top'><b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:black'>Last updated:</span></b></span><span style='mso-bookmark:top'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; </span></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:black'>10/25/16</span></span><span style='mso-bookmark:top'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </div> <span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> <td style='padding:0in 0in 0in 0in'><span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> </tr> </table> <span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> </tr> <tr style='mso-yfti-irow:1'> <td style='border:none;border-top:solid #D4D4D4 1.0pt;mso-border-top-alt: solid #D4D4D4 .75pt;background:#FFFFCC;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 11.25pt 11.25pt 11.25pt 11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Job Title:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Apeiron, Inc.<o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Rating:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Not Rated<o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Screening score:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Status:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Resume Received<o:p></o:p></span></span></p> </div> </td> <span style='mso-bookmark:top'></span> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'> <div><Address1 /> <p class=MsoNormal><span style='mso-bookmark:top'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><br> <City>Winder</City>, <StateAbbrevMsg MessageID="294567">GA</StateAbbrevMsg>&nbsp;&nbsp;<PostalCode>30680<br> </PostalCode><CountryAbbrevMsg MessageID="294458">US<o:p></o:p></span></span></p> </CountryAbbrevMsg> <div> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="mailto:rlbrownjobs@gmail.com"><EmailAddress>rlbrownjobs@gmail.com</EmailAddress></a><o:p></o:p></span></p> </div> </div> </td> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'><!--ResumeEmailNavigationLinks--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><strong><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Quick View Links:</span></strong><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;mso-cellspacing:0in; mso-yfti-tbllook:1184;mso-table-lspace:2.25pt;mso-table-rspace:2.25pt; mso-table-anchor-vertical:paragraph;mso-table-anchor-horizontal:column; mso-table-left:left;mso-padding-alt:2.25pt 2.25pt 2.25pt 2.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=130 style='width:97.5pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#resume">Resume Section</a><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td width=130 style='width:97.5pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#summary">Summary Section</a><o:p></o:p></span></p> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 15.0pt 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Title--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:.75pt'> <td width=180 style='width:135.0pt;padding:0in 0in 0in 0in;height:.75pt'><a name=resume></a></td> <span style='mso-bookmark:resume'></span> <td width=470 colspan=2 style='width:352.5pt;padding:0in 0in 0in 0in; height:.75pt'><span style='mso-bookmark:resume'></span></td> <span style='mso-bookmark:resume'></span> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes;height:13.5pt'> <td width=180 style='width:135.0pt;background:#E5ECF3;padding:0in 0in 0in 0in; height:13.5pt'> <p class=MsoNormal><span style='mso-bookmark:resume'><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>RESUME</span></span></span><span style='mso-bookmark: resume'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:resume'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal><span style='mso-bookmark:resume'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>&nbsp;&nbsp;<o:p></o:p></span></span></p> </td> <span style='mso-bookmark:resume'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'><span style='mso-bookmark:resume'></span></td> <span style='mso-bookmark:resume'></span> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> <tr style='mso-yfti-irow:2'> <td colspan=2 style='padding:0in 0in 0in 5.25pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=boldtext1><span style='font-size:8.5pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Resume Headline: </span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><ResumeTitle>Robert L. Brown<o:p></o:p></span></p> </ResumeTitle></td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Resume Value: </span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><ResumeValue>sm8mvc8cxcz5bxff</ResumeValue>&nbsp;&nbsp;&nbsp;<o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp;&nbsp;<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes;height:11.25pt'> <td style='border:none;border-top:solid #E5ECF3 1.0pt;mso-border-top-alt: solid #E5ECF3 .75pt;padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Body--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 5.25pt'> <div> <div> <p align=center style='margin:0in;margin-bottom:.0001pt;text-align:center'><b><span style='font-size:16.0pt;color:#003399'> <meta http-equiv=Content-Style-Type content="text/css"> Robert L. Brown</span></b><span style='font-size:6.5pt'> </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><b><span style='font-size:14.0pt'>605 Century Drive - Winder, Ga. 30680</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><b>Phone: </b>(678) 987-8894 * <b>Cell: </b>(678) 787-0867<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><b>E-mail: <i><u><span style='color:#2F5496'>rlbrownjobs@gmail.com</span></u></i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p align=center style='margin:0in;margin-bottom:.0001pt;text-align:center'><b><i><span style='font-size:9.0pt;color:#2F5496'>&nbsp;</span></i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><i><span style='font-size: 11.0pt'>IT Specialist with 15+ years of professional experience in Network Administration and Technical Support. Possess exceptional technical &amp; customer service skills, willing to work overtime, and most importantly as a team.</span></i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p align=center style='margin:0in;margin-bottom:.0001pt;text-align:center'><span style='font-size:10.0pt'>&nbsp;</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 11.0pt'>PROFESSIONAL EXPERIENCE</span></u></b><b><span style='font-size:11.0pt'>:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt'>System Support Specialist</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i><span style='font-size:11.0pt'>Volvo Dealer Business Services IT (Greensboro, NC) - 01/2011 to 10/2016</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>Function as single point of contact to support all customers and internal employees in using the applications and infrastructure.</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>Ensure that all problems and requests are logged and tracked in the Remedy Case Management System correctly and accurately.</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>Resolve incidents, escalate where necessary and follows up on open cases.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>Troubleshoot technical issues using personal skills, knowledge base, vendor literature and communication with team members.</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>Participate in new application rollouts to test and learn applications.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>Present feedback to development teams on how applications and infrastructure can be improved.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>Work with the other team members to exceed the Local and Global KPI requirements that are assigned by management.</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i><u><span style='font-size: 11.0pt'>Technical Environment: </span></u></i><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><i><span style='font-size:11.0pt'>MS Windows XP/7/8/10, MS Office 2007/2010/2013, TCP/IP, Symantec Norton Anti-Virus, McAfee Anti-Virus, AVG Antivirus, Panda Antivirus, VINST, Remedy, Tech Tool</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt'>Collector 1, Collections</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-size:11.0pt'>CitiGroup<b> </b>(McLeansville, NC) 09/2009 to 01/2011</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Analyze the Customer s problem</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>Educate customers, negotiate payment arrangements, and apply applicable solutions.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>Contact as many customer s as possible with the purpose of resolving their delinquency</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>Adhere to company policies and procedures</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>Properly document call results utilizing various software applications</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i><u><span style='font-size: 11.0pt'>Technical Environment: </span></u></i><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><i><span style='font-size:11.0pt'>MS Windows XP/Vista/7, MS Office XP/2003/2007, TCP/IP, McAfee Anti-Virus, Remedy</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt'>Technical Contractor</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-size:11.0pt'>Fujitsu (Atlanta, GA) 12/2006 to 06/2008</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Installation of POS equipment in commercial businesses</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>Troubleshooting of technical issues related to O/S, routers and networks</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Trouble shooting of laptops running Windows 2000/XP</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Trouble shooting and installation of Cisco routers, switches and firewalls</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>Trouble shooting and installation of Nortel routers and switches</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i><u><span style='font-size: 11.0pt'>Technical Environment: </span></u></i><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><i><span style='font-size:11.0pt'>MS Windows XP, Cisco IOS, DHCP, TCP/IP</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt'>Tech II, Advanced Support</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-size:11.0pt'>Time-Warner Cable (Greensboro, NC) 06/2008 to 09/2009</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Troubleshoot video, digital phone and data services with subscribers</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Resolve data problems that involve local network issues, email issues, modem trouble and other equipment and/or software configurations </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>Responsible for troubleshooting different Hardware/network related issues through phone support</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Utilize reasoning and critical thinking skills; identify appropriate fix agent and resolve single-user issues</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>Assist, coach, train all support representatives on work-related procedures and products</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>Work with supervisors to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><i><u><span style='font-size: 11.0pt'>Technical Environment: </span></u></i><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><i><span style='font-size:11.0pt'>MS Windows XP/Vista, MS Office XP/2003/2007, DHCP, TCP/IP, Symantec Norton Anti-Virus, McAfee Anti-Virus, Remedy, Cable Edge, ICOMS</span></i><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt'>Technical Contractor</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-size:11.0pt'>Fujitsu (Atlanta, GA) 12/2006 to 06/2008</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Installation of POS equipment in commercial businesses</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Trouble shooting of laptops running Windows 2000/XP</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Trouble shooting and installation of Cisco routers, switches and firewalls</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>Trouble shooting and installation of Nortel routers and switches</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><u><span style='font-size:11.0pt'>Technical Environment:</span></u></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-size:11.0pt'>MS Windows 2000/XP/Vista, MS Office XP/2003/2007, MS Access, DHCP, TCP/IP, VPN, Active Directory, Symantec Norton Anti-Virus, Symantec Norton Ghost, Corel WordPerfect, Adobe Acrobat, HP Jet Admin, VERITAS Backup Exec, e-directory</span></i><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><br> </span><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt'>LAN Administrator</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-size:11.0pt'>U.S. Department of Agriculture (Atlanta, GA) 7/2005 to 3/2007</span></i><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Responsible for responding to help desk tickets, GroupWise/Novell related issues, and assist in problem solving</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Supported multiple GroupWise domain system, performing day to day task including creating and deleting users, resources and distribution lists, and moving and renaming users.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Assist in back up and disaster recovery.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Trouble shooting of laptops running Windows 2000/XP</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Trouble shooting of servers running Novell Netware 6.5 and Windows 2000/XP</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><i><u><span style='font-size:11.0pt'>Technical Environment:</span></u></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-size:11.0pt'>MS Windows 2000/XP, GroupWise 6.0/6.5, Netware 6/6.5, GWAVA, MS Office XP/2003, MS Access, DHCP, TCP/IP, VPN, Active Directory, Symantec Norton Anti-Virus, Symantec Norton Ghost, Corel WordPerfect, Adobe Acrobat, HP Jet Admin, Console One, VERITAS Backup Exec, e-directory</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt'>GroupWise Support Engineer</span></b><span style='font-size:11.0pt'> </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-size:11.0pt'>Dept. of Human Resources, State of Georgia (Atlanta, GA) 5/2004 to 5/2005</span></i><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Responsible for responding to help desk tickets, GroupWise/Novell related issues, and assist in problem solving</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Supported multiple GroupWise domain system, performing day to day task including creating and deleting users, resources and distribution lists, and moving and renaming users.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Assist in back up and disaster recovery.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Support Blackberry, PDA and remote users.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Connected GroupWise Internet/Intranet Access and users to other users both within DHR and via internet mobile access methods, and connecting to other mail systems.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Trouble shooting of laptops and desktops running Windows 2000/XP/98</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><i><u><span style='font-size:11.0pt'>Technical Environment:</span></u></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-size:11.0pt'>MS Windows 98/NT/2000/XP, GroupWise 6.0/6.5, Netware 5/6, GWAVA, MS Office XP/2003, Cipher Trust, MS SQL Server, MS Access, Citrix Mainframe, HP/Compaq Insight Manager, DHCP, TCP/IP, VPN, Active Directory, McAfee Anti-Virus, Corel WordPerfect, Adobe Photoshop, Adobe Acrobat</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt'>Consultant </span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-size:11.0pt'>Spherion Technologies (Lyndhurst, NJ) 2/2002 to 1/2004</span></i><span style='font-size:11.0pt'> </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>- Panasonic EDI: (Secaucus, NJ) </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Performed helpdesk duties using remedy </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Performed troubleshooting and provided expedient solutions</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>General maintenance of LAN services (files, printers, e-mails, fax, servers, RAS) running Windows 2000</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>- Dendrite: (Morristown, NJ) </span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Participated in the roll out of  Sherlock software for Pfizer pharmaceutical reps</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Performed troubleshooting and provided expedient solutions</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Assisted in the configuration of laptops (Windows 2000)</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>- Sungard: (Carlstadt, NJ) </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Windows 2000 server builds</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Configuration of operating systems (Windows 2000)</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Created user accounts and assigned the necessary levels of permissions</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Troubleshooting of Application servers</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Assisted in Remote Access disaster recovery testing</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>- HSBC: (Upstate NY Branches) </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Rollout of new equipment and services</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Configuration of operating systems (Windows NT 40)</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Created user accounts and assigned the necessary levels of permissions</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Troubleshooting of desktop application problems</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>- EDS: (Social Security Administration; Jamaica, NY) </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Assisted in the expansion of the PBX system</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>PC maintenance </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Monitoring network and server activity for performance and reliability</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><i><u><span style='font-size:11.0pt'>Technical Environment:</span></u></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-size:11.0pt'>MS Windows NT/2000/XP/ME/98, MS Exchange 2000/5.5, MS Outlook XP/2000, MS Office 98/2000/XP, MS SQL Server, MS Access, DHCP, TCP/IP, VPN, Active Directory, Symantec Norton Anti-Virus, GroupWise, Remedy, RAS, VERITAS Backup Exec, UNIX, Corel WordPerfect, Adobe Photoshop, Adobe Acrobat</span></i><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt'>Network Administrator</span></b><span style='font-size:11.0pt'> </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-size:11.0pt'>Bee-Alive, Inc (Valley Cottage, NY) 11/2000 to 2/2002</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Provided 1st Point of contact for all major system outages and network troubles</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Planned, installed, configured, and maintained MS Exchange topology, providing reliable in-house email service</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Management of the Windows NT and UNIX networks</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Management and Administration of the messaging system consisting of MS Exchange 5.5 server, Internet Mail Service (IMS) server, and Outlook Web Access (OWA) server Servicing 400+ users</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Implemented roaming NT user profiles</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Performance, analysis, reporting, documentation, maintenance of mail related DNS records, development of company email security policies </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Negotiated contracts, determined future capacity and supported  Nortel PBX switches, as well as other telecommunications equipment</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Strategized with innovative ideas and systems to support overall business objectives</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Installed and administered server products; developed, documented, and maintained server configuration and standardization; Provided workstation assignments, remote dial-up, email, and printer services; Restricted unauthorized access of network resources; Reviewed server loads and recommended load balancing for optimization</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Provided support for the day-to-day activities, relationships, and resources necessary for the continued operation of the business information systems</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Provided helpdesk to over 400+ end-users and two remote offices, assisted with solving problems and provided expedient solutions to meet their needs</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Responsible for all data and network security</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Developed the disaster recovery plan for the organization, with the goal of restoring network connectivity within a four-hour time period</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Managed the backups using  VERITAS Backup Exec , ensuring that backups were completed on a regular basis and the integrity of the backups </span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Management of the daily process of data transmissions containing customer information and financial data</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Running the daily customer invoices</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><u><span style='font-size:11.0pt'>Technical Environment:</span></u></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-size:11.0pt'>MS Windows NT/2000/XP/ME/98/95, MS Exchange 2000/5.5, MS Outlook XP/2000/98, MS Office 98/2000/XP, MS Access, DHCP, TCP/IP, VPN, Active Directory, Symantec Norton Anti-Virus, HP Jet Admin, Track It, RAS, VERITAS Backup Exec, UNIX, Cisco 2600/1700 routers, MS IIS, Dynamic DNS, MS Terminal Server, MAC OS 9/X, Corel WordPerfect, Adobe Photoshop, Adobe Acrobat</span></i><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt'>Network Manager/Consultant</span></b><span style='font-size:11.0pt'> </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-size:11.0pt'>STG, Inc. (Fairfax, VA) 9/1999 to 8/2000</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>- United States Mission to the United Nations (USUN)</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Administration and maintenance of 4 MS Exchange 5.5 servers</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Provided technical support for over 1000+ users, at the US Mission to the United Nations (USUN) </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Conducted analyses of the effectiveness, and productivity of existing Windows NT servers, MS Exchange server, Right Fax/Internet server, and Print server </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Conducted regularly scheduled maintenance procedures such as backups, updates, creating user accounts and assigned the necessary levels of permissions, configured individual MS Outlook accounts and downloading processes </span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Managed several projects including leading the test trials of Windows 2000 &amp; MS Office 2000, the migration from Biscom Fax to RightFax 60, the upgrades of stand-alone internet PC s from Win 95 to Win 98 Provided technical advice, consultation, and support for the design and development of new or modified information management systems, programs, and macros </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Participated in the upgrade from Cisco 2500 series to Cisco 7200 series routers, and conducted monitoring </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Carried out help desk operations, which provided user support &amp; technical assistance for all hardware and software utilized at USUN </span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Responsible for ensuring that classified information systems are used and operated according to Federal and Department of State security requirements</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><i><u><span style='font-size:11.0pt'>Technical Environment:</span></u></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-size:11.0pt'>MS Windows NT/ME/98/95, MS Exchange 2000/5.5, MS Outlook 2000/98, MS Office 98/2000, MS Access, DHCP, TCP/IP, VPN, Active Directory, Symantec Norton Anti-Virus, HP Jet Admin, Track It, RAS, VERITAS Backup Exec, UNIX, Cisco 2600/7200 routers, Dynamic DNS, MS Terminal Server, Lotus Notes, Rightfax, Banyan Vines, Corel WordPerfect, Adobe Photoshop, Adobe Acrobat</span></i><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt'>LAN/WAN Analyst, Consultant</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-size:11.0pt'>Infotex Systems (North Plainfield, NJ) 2/1996 to 9/1999</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Planned, designed implemented a Local Area Network (Ethernet)</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Installation and configuration of operating systems (Windows NT 40, Windows 98) and Network Adapter Cards</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Created user accounts and assigned the necessary levels of permissions</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Configured individual Outlook accounts</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>General maintenance of the LAN services (files, printers, e-mails, fax, RAS)</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Involved in the troubleshooting of desktop, application, laptop, and server problems</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Monitoring of all MS Exchange directory replication, site connectors, and Internet Mail Service (IMS) connectors</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Installed configured and scheduled Seagate Backup</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Management and Administration of Microsoft Exchange, MS Office Suite, Microsoft SNA Client for 95/NT and Anti-Virus applications (Innoculan, Norton Anti- Virus &amp; McAfee)</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Installation of AS400 for SNA Client, Rumba 31 for 95/NT, Quota Manager for assigning disk space quota in the server, Internet software and browsers</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Installation, configuration and enabling of Remote Access Service (RAS), Modems, ISDN</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Configuration and troubleshooting of client s various hardware, desktops, laptops and server problems </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Monitored, configured and supported Cisco routers network running RIP, OSPF, and IGRP </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Implementation of TCP/IP using Dynamic Host Configuration Protocols (DHCP), enabling Windows Internet Naming System (WINS)</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Involved in the day-to-day troubleshooting of LAN, workstation, and PC problems both one on one and over the phone</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Installation and configuration of Modems, Network-Cards, Sound-Cards; Installation of Applications (MS Office Suite, Microsoft Project, and Microsoft Outlook)</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Conducted troubleshooting of WAN problems and other issues </span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Assisted in upgrading Exchange sites to latest version and service pack level</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Configuration of Remote Access Services (RAS)</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Supported over 700 users on the day-to-day network problems</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><i><u><span style='font-size:11.0pt'>Technical Environment:</span></u></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-size:11.0pt'>MS Windows NT/98/95, MS Exchange 5.5/5.0, MS Outlook, MS Office, MS Access, DHCP, TCP/IP, VPN, Symantec Norton Anti-Virus, MacAfee Anti-Virus, HP Jet Admin, RoboMan, RAS, VERITAS Backup Exec, Seagate Backup, UNIX, Cisco 2600/7200 routers, DNS, MS Terminal Server, Lotus Notes, Banyan Vines, Corel WordPerfect, Adobe Photoshop, Adobe Acrobat</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 11.0pt'>EDUCATION/TRAINING:</span></u></b><span style='font-size:11.0pt'> </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>Certificate: Brainbench  Windows NT Workstation </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>AAS, Civil Engineering Technology; New York City Technical College (CUNY), 1984</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><u><span style='font-size: 11.0pt'>MILITARY EXPERIENCE:</span></u></b><u><span style='font-size:11.0pt'> </span></u><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>Pennsylvania Army National Guard, (1990 to 2000)  Company Commander</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>New York Army National Guard, (1988 to 1990)  Platoon Leader</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>United States Marine Corps Reserve, (1984 to 1988)  Squad Leader</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><span style='font-size:11.0pt'>United States Marine Corps, (1980 to 1984)  Squad Leader</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><b><span style='font-size:10.0pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt'>Security Clearance:</span></b><span style='font-size:11.0pt'> Secret (S)</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </div> </div> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><br style='mso-special-character: line-break' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'> <![endif]><o:p></o:p></span></p> <!--ExperienceTableView--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:13.5pt'> <td width=180 style='width:135.0pt;background:#E5ECF3;padding:0in 0in 0in 0in; height:13.5pt'> <p class=MsoNormal><a name=experiencetableview><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Experience</span></span></a><span style='mso-bookmark: experiencetableview'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:experiencetableview'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="#top" alt="BACK TO TOP"><span style='color: #0066CC'>BACK TO TOP</span></a><o:p></o:p></span></b></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellpadding=0 style='mso-cellspacing: 1.5pt;mso-yfti-tbllook:1184'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=228 style='width:171.0pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Job Title<o:p></o:p></span></b></p> </td> <td width=150 style='width:112.5pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company<o:p></o:p></span></b></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Experience<o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt .75pt .75pt'><ExperienceTitle> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Technical Support Specialist<o:p></o:p></span></p> </ExperienceTitle></td> <td style='padding:.75pt .75pt .75pt .75pt'><Company> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Volvo Trucks North America, Inc.<o:p></o:p></span></p> </Company></td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>- Present<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--EducationTableView--><!--SkillsTableView--><!--Summary Section--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format" xmlns:m="http://schemas.monster.com/Monster"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:15.0pt'> <td width="100%" style='width:100.0%;padding:0in 0in 0in 0in;height:15.0pt'></td> </tr> <tr style='mso-yfti-irow:1'> <td style='background:#E5ECF3;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:13.5pt'> <td width=180 style='width:135.0pt;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal><a name=summary><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Additional Info</span></span></a><span style='mso-bookmark: summary'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:summary'></span> <td style='padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="#top" alt="BACK TO TOP"><span style='color: #0066CC'>BACK TO TOP</span></a><o:p></o:p></span></b></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in' id=tdResumeSummaryTable> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right:337.5pt'> <td style='padding:0in 0in 0in 0in'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Desired Salary/Wage:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>45,000.00 - 100,000.00 <CurrencyName>USD</CurrencyName> <SalaryType MessageID="73247">yr</SalaryType> <o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:4'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Current Career Level:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Experienced (Non-Manager)<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:6'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:7'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Date of Availability:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'><AvailableTime MessageID="71204"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Immediately<o:p></o:p></span></p> </AvailableTime></td> </tr> <tr style='mso-yfti-irow:8;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:9'> <td style='padding:0in 0in 0in 0in'><!--WorkStatus--></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:10'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Work Status:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'><Country MessageID="42174"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US</Country> - <Status MessageID="70380">I am authorized to work in this country for any employer.<o:p></o:p></span></p> </Status></td> </tr> <tr style='mso-yfti-irow:11;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:12'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:13'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Active Security Clearance:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Inactive Clearance <o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:14;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:15'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:16'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US Military Service:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Yes <o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:17;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:18'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:19'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Citizenship:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US citizen<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:20;mso-yfti-lastrow:yes;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> </table> </div> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <!--Placeholder to prevent single table tag for both closing and opening, which does not render correctly in browser--> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'><!--TargetJob--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Job:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Job Title:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Network Administrator<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Desired Job Type:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Employee<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:5;mso-yfti-lastrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Desired Status:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Full-Time<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:0in 0in 0in 0in'><!--TargetCompany--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Company:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company Size:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'><CompanySize MessageID="-1" /></td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Industry:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'><Industry MessageID="181151"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Government and Military<br> </Industry><Industry MessageID="181175">Computer/IT Services<o:p></o:p></span></p> </Industry></td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:3;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'><!--Locations--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <!--Placeholder to prevent single table tag for both closing and opening, which does not render correctly in browser--> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Locations:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Selected Locations:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US-GA-Northeast<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Relocate:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>No<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:5'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Willingness to travel:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Up to 25% travel<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> </tr> </table> </td> </tr> </table> </div> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Language--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Languages:<o:p></o:p></span></b></p> </td> <td width=150 valign=top style='width:112.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Languages</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=300 valign=top style='width:225.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Proficiency Level</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'></td> <td width=150 valign=top style='width:112.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>English<o:p></o:p></span></p> </td> <td width=300 valign=top style='width:225.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Fluent<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Reference--><!--CustomFields--><!--ResumeNotes--><!--UploadedDocComment--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <div class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'> <hr size=1 width="100%" align=center> </span></div> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p>&nbsp;</o:p></span></p> </div> </body> </html>