3850-166th Ave SE
਀䈀攀氀氀攀瘀甀攀Ⰰ 圀䄀 㤀㠀　　㠀㰀戀爀㸀
Susan D. Pietz, PMP
਀猀搀瀀椀攀琀稀䀀挀漀洀挀愀猀琀⸀渀攀琀㰀戀爀㸀
PROFESSIONAL PROFILE:
਀䠀椀最栀 攀渀攀爀最礀 瀀爀漀昀攀猀猀椀漀渀愀氀 眀椀琀栀 ㈀　⬀ 礀攀愀爀猀 漀昀 攀砀挀攀氀氀攀渀挀攀 椀渀 琀栀攀 吀攀氀攀挀漀洀洀甀渀椀挀愀琀椀漀渀猀 椀渀搀甀猀琀爀礀 愀挀爀漀猀猀 瘀愀爀椀漀甀猀 渀攀琀眀漀爀欀㰀戀爀㸀
technologies. Proven ability to perform well under pressure with excellent leadership, management, communication,
਀挀甀猀琀漀洀攀爀 猀攀爀瘀椀挀攀Ⰰ 愀渀搀 瀀爀漀戀氀攀洀ⴀ猀漀氀瘀椀渀最 猀欀椀氀氀猀⸀ 䄀搀攀瀀琀 愀琀 洀愀渀愀最椀渀最 氀愀爀最攀 猀挀愀氀攀Ⰰ 挀漀洀瀀氀攀砀 椀渀椀琀椀愀琀椀瘀攀猀 眀椀琀栀 洀甀氀琀椀瀀氀攀㰀戀爀㸀
vendors, Customers and Business Partners. Program Management Institute (PMP) Certified. Looking for the right
਀漀瀀瀀漀爀琀甀渀椀琀礀 琀漀 椀渀挀爀攀愀猀攀 椀洀瀀愀挀琀 愀渀搀 椀渀昀氀甀攀渀挀攀 甀猀椀渀最 琀栀攀 昀漀氀氀漀眀椀渀最 猀欀椀氀氀猀㨀㰀戀爀㸀
  § Project Management
਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀
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  § Contract Management
਀圀伀刀䬀 䔀堀倀䔀刀䤀䔀一䌀䔀㨀㰀戀爀㸀
Nov 13 – Present
਀一攀砀椀甀猀 䤀渀猀椀最栀琀Ⰰ 䤀渀挀⸀Ⰰ 刀攀搀洀漀渀搀 圀愀猀栀椀渀最琀漀渀Ⰰ 唀匀䄀㰀戀爀㸀
Sr. Program Manager – AT&T Mobility
਀倀爀漀樀攀挀琀 䴀愀渀愀最攀洀攀渀琀Ⰰ 嘀攀渀搀漀爀 䴀愀渀愀最攀洀攀渀琀㨀 䴀愀渀愀最攀搀 琀栀攀 氀愀戀 椀洀瀀氀攀洀攀渀琀愀琀椀漀渀 愀渀搀 琀攀猀琀椀渀最 瀀爀漀挀攀猀猀 昀漀爀 琀眀漀 瀀爀漀漀昀漀昀ⴀ挀漀渀挀攀瀀琀㰀戀爀㸀
(PoC) trials for the virtualization of the Evolved Packet Core (vEPC). Managed equipment design,
਀瀀爀漀挀甀爀攀洀攀渀琀Ⰰ 漀爀搀攀爀 搀攀氀椀瘀攀爀礀Ⰰ 椀渀猀琀愀氀氀愀琀椀漀渀Ⰰ 椀渀琀攀最爀愀琀椀漀渀 愀渀搀 琀攀猀琀椀渀最 瀀爀漀挀攀猀猀⸀㰀戀爀㸀
Major Accomplishments:
਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀
  mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family:਀  匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀꜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 匀甀挀挀攀猀猀昀甀氀氀礀 椀渀猀琀愀氀氀攀搀 愀渀搀 椀渀琀攀最爀愀琀攀搀 琀眀漀 搀椀昀昀攀爀攀渀琀 瘀攀渀搀漀爀 瘀䔀倀䌀 瀀氀愀琀昀漀爀洀猀⸀㰀戀爀㸀
  § Managed testing process, including identifying and managing defects related to platform applications for
਀爀攀猀漀氀甀琀椀漀渀 椀渀 昀甀琀甀爀攀 搀攀瀀氀漀礀洀攀渀琀⸀㰀戀爀㸀
Mar 12 – Oct 13
਀䌀漀洀瀀甀挀漀洀 ⼀ 䌀椀猀挀漀 匀礀猀琀攀洀猀Ⰰ 䈀攀氀氀攀瘀甀攀 圀愀猀栀椀渀最琀漀渀Ⰰ 唀匀䄀㰀戀爀㸀
LTE Program Manager – T Mobile
਀倀爀漀樀攀挀琀 䴀愀渀愀最攀洀攀渀琀Ⰰ 嘀攀渀搀漀爀 䴀愀渀愀最攀洀攀渀琀Ⰰ 䌀漀渀琀爀愀挀琀 䴀愀渀愀最攀洀攀渀琀Ⰰ 刀椀猀欀 䴀愀渀愀最攀洀攀渀琀Ⰰ 䌀爀漀猀猀 䘀甀渀挀琀椀漀渀愀氀㰀戀爀㸀
Team Building: Managed deployment of IP Multimedia Subsystem (IMS) technology into T-Mobile network.
਀䐀攀瘀椀挀攀猀 椀渀挀氀甀搀攀搀㨀 吀䄀匀Ⰰ 䌀匀䘀䈀ⴀ䤀圀䘀Ⰰ 唀䴀䄀Ⰰ 倀⼀䔀ⴀ䌀匀䌀䘀Ⰰ 愀渀搀 䈀䜀䌀䘀⸀ 䴀愀渀愀最攀搀 ㌀爀搀 瀀愀爀琀礀 䈀甀猀椀渀攀猀猀 倀愀爀琀渀攀爀 琀栀爀漀甀最栀㰀戀爀㸀
equipment procurement, order delivery, installation and integration services.
਀䴀愀樀漀爀 䄀挀挀漀洀瀀氀椀猀栀洀攀渀琀猀㨀㰀戀爀㸀
  § Successfully deployed Unlicensed Mobile Access (UMA) Network, replacing existing UMA provider.
਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀
  mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family:਀  匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀꜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 匀甀挀挀攀猀猀昀甀氀氀礀 搀攀瀀氀漀礀攀搀 愀渀 䤀倀 䴀甀氀琀椀洀攀搀椀愀 匀甀戀猀礀猀琀攀洀 ⠀䤀䴀匀⤀ 一攀琀眀漀爀欀 猀甀瀀瀀漀爀琀椀渀最 漀瘀攀爀 ㌀　　Ⰰ　　　 洀漀戀椀氀攀 搀攀瘀椀挀攀猀⸀㰀戀爀㸀
  § Managed software release cycle for customer specific feature set, including change requests and bug fixes.
਀䴀愀礀 ㄀　 ጀ†䘀攀戀 ㄀㈀㰀戀爀㸀
Westower /AT&T Mobility, Redmond, Washington, USA
਀匀爀⸀ 倀爀漀最爀愀洀 䴀愀渀愀最攀爀 ጀ†䄀吀☀愀洀瀀㬀吀 䴀漀戀椀氀椀琀礀㰀戀爀㸀
Project Management, Vendor Management, Cross Functional Team Building: Managed installation of cell site
਀栀愀爀搀眀愀爀攀 昀漀爀 䔀琀栀攀爀渀攀琀 琀漀 琀栀攀 挀攀氀氀 猀椀琀攀 ⠀䔀吀吀䌀匀⤀ 搀攀瀀氀漀礀洀攀渀琀 昀漀爀 ㄀㜀　　⬀ 倀愀挀椀昀椀挀 一漀爀琀栀眀攀猀琀 猀椀琀攀猀⸀ 匀甀瀀瀀漀爀琀攀搀 挀爀漀猀猀昀甀渀挀琀椀漀渀愀氀㰀戀爀㸀
teams (CFT) of Construction, Local Exchange Carriers, Transport and Field Operations to complete site
਀爀攀愀搀椀渀攀猀猀 愀渀搀 琀爀愀渀猀瀀漀爀琀 洀椀最爀愀琀椀漀渀⸀ 䴀愀渀愀最攀搀 䰀吀䔀 琀爀椀愀氀⸀㰀戀爀㸀
Major Accomplishments:
਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀
  mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family:਀  匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀꜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䴀愀渀愀最攀搀 椀渀琀攀最爀愀琀椀漀渀 漀昀 昀椀爀猀琀 㔀 䰀吀䔀 琀爀椀愀氀 猀椀琀攀猀⸀㰀戀爀㸀
  § Managed $4M hardware budget and $3M services budget to deploy Ethernet to 1200+ cell sites.
਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀
  mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family:਀  匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀꜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䌀爀椀琀椀挀愀氀 吀栀椀渀欀椀渀最 ⼀ 倀爀漀戀氀攀洀 匀漀氀瘀椀渀最㰀戀爀㸀
  § Cross-functional Team Building
਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀
  mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family:਀  匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀꜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 刀椀猀欀 吀愀欀椀渀最 愀渀搀 刀椀猀欀 䴀愀渀愀最攀洀攀渀琀㰀戀爀㸀
Home: 425-643-1949
਀䴀漀戀椀氀攀㨀 㐀㈀㔀ⴀ㜀㠀㔀ⴀ㘀㄀㜀㠀㰀戀爀㸀
  § Coordinated migration of traffic from 1200+ cell sites to Ethernet, resulting in $3M+ reduction in monthly T1
਀攀砀瀀攀渀猀攀猀⸀㰀戀爀㸀
  § Trained alternate contractor in Router installation, Configuration and Integration, resulting in $2M+ in savings.
਀䄀氀挀愀琀攀氀 ጀ†䰀甀挀攀渀琀 ⼀ 䰀甀挀攀渀琀 吀攀挀栀渀漀氀漀最椀攀猀Ⰰ 刀攀搀洀漀渀搀Ⰰ 圀愀猀栀椀渀最琀漀渀Ⰰ 唀匀䄀㰀戀爀㸀
Jan 02 – May 10
਀匀爀⸀ 倀爀漀最爀愀洀 䴀愀渀愀最攀爀㰀戀爀㸀
Project Management, Vendor Management, Risk Mitigation, Cross Functional Team Building, Sales
਀䘀漀爀攀挀愀猀琀椀渀最 ☀愀洀瀀㬀 䐀攀洀愀渀搀 倀氀愀渀渀椀渀最㨀 䌀甀猀琀漀洀攀爀 昀愀挀椀渀最 瀀爀漀最爀愀洀 洀愀渀愀最攀爀 昀漀爀 䄀吀☀愀洀瀀㬀吀 圀椀爀攀氀攀猀猀Ⰰ 䌀椀渀最甀氀愀爀 愀渀搀 嘀攀爀椀稀漀渀㰀戀爀㸀
customers in multiple markets deploying/maintaining and growing Mobile Networks. Managed equipment
਀瀀爀漀挀甀爀攀洀攀渀琀㬀 漀爀搀攀爀 搀攀氀椀瘀攀爀礀Ⰰ 椀渀猀琀愀氀氀愀琀椀漀渀 愀渀搀 椀渀琀攀最爀愀琀椀漀渀 猀攀爀瘀椀挀攀猀 愀挀琀椀瘀椀琀椀攀猀 眀椀琀栀 挀甀猀琀漀洀攀爀Ⰰ 漀爀搀攀爀 洀愀渀愀最攀洀攀渀琀Ⰰ㰀戀爀㸀
installation teams, engineers and subcontractors. Managed communications at all levels, including Executive Level
਀猀琀愀琀甀猀 爀攀瀀漀爀琀猀⸀ 倀攀爀昀漀爀洀攀搀 漀瀀琀椀洀椀稀愀琀椀漀渀 椀渀椀琀椀愀琀椀瘀攀猀 椀渀 琀栀攀 愀爀攀愀猀 漀昀 昀漀爀攀挀愀猀琀椀渀最 愀渀搀 搀攀洀愀渀搀 瀀氀愀渀渀椀渀最⸀㰀戀爀㸀
Major Accomplishments:
਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀
  mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family:਀  匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀꜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䐀攀瀀氀漀礀攀搀 ㄀　　 䔀琀栀攀爀渀攀琀 䈀愀挀欀栀愀甀氀 猀椀琀攀猀Ⰰ 搀攀瀀氀漀礀椀渀最 戀漀琀栀 匀眀椀琀挀栀 愀渀搀 䌀攀氀氀 猀椀琀攀 栀愀爀搀眀愀爀攀 漀瘀攀爀 㐀 洀漀渀琀栀猀 瀀攀爀椀漀搀⸀㰀戀爀㸀
  § Managed risk on 2 hop Microwave project, recouping ~$110K in up-scope work.
਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀
  mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family:਀  匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀꜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 匀甀挀挀攀猀猀昀甀氀 漀渀ⴀ琀椀洀攀 洀愀渀愀最攀洀攀渀琀 漀昀 渀攀眀 猀眀椀琀挀栀 戀甀椀氀搀ⴀ漀甀琀 眀漀爀琀栀 ␀㈀㄀䴀Ⰰ 椀渀挀氀甀搀椀渀最 㔀䔀匀匀Ⰰ 䔀嘀䐀伀Ⰰ ㄀堀ⴀ刀一䌀 ☀愀洀瀀㬀㰀戀爀㸀
IPBH.
਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀
  mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family:਀  匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀꜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䐀攀瀀氀漀礀攀搀 愀渀搀 椀渀琀攀最爀愀琀攀搀 ㄀㠀　⬀ 䔀嘀䐀伀 挀攀氀氀 猀椀琀攀猀 椀渀琀漀 渀攀眀 搀愀琀愀 渀攀琀眀漀爀欀 椀渀 愀 㐀 洀漀渀琀栀 瀀攀爀椀漀搀⸀㰀戀爀㸀
  § Deployed First Office Application (FOA) IP Backhaul network of 75 sites.
਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀
  mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family:਀  匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀꜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䐀攀瀀氀漀礀攀搀 䘀伀䄀 唀䴀吀匀 渀攀琀眀漀爀欀 瘀愀氀甀攀搀 愀琀 ␀㈀㔀䴀㬀 椀渀挀氀甀搀椀渀最 ㌀ 䴀漀戀椀氀攀 匀眀椀琀挀栀椀渀最 䌀攀渀琀攀爀猀 愀渀搀 ㌀　　⬀ 一漀搀攀 䈀猀⸀㰀戀爀㸀
  § Managed $45M national deployment of Media Gateway hardware, including ~80 PSAX 4500 and ~1642 PSAX
਀㄀　　　⸀㰀戀爀㸀
  § Preserved $20M in project revenue by resolving customer issues and mitigating risk.
਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀
  mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family:਀  匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀꜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 刀攀搀甀挀攀搀 猀愀氀攀猀 昀漀爀攀挀愀猀琀 攀爀爀漀爀 昀爀漀洀 漀瘀攀爀 ㌀　　─ 琀漀 ㈀㘀─ 眀椀琀栀椀渀 愀 ㌀ⴀ洀漀渀琀栀 瀀攀爀椀漀搀⸀㰀戀爀㸀
  § Contributed to an overall reduction in sales forecast error of over $500 million in 3 months.
਀䨀甀渀攀 　　 ጀ†䨀愀渀 　㈀㰀戀爀㸀
Key Data Solutions / Lucent Technologies, Redmond, Washington, USA
਀一攀琀眀漀爀欀 䔀渀最椀渀攀攀爀Ⰰ 䘀椀砀攀搀 圀椀爀攀氀攀猀猀 䄀挀挀漀甀渀琀㰀戀爀㸀
Network Engineering, Planning & Optimization, Transport Engineering: Supported $200 million national
਀渀攀琀眀漀爀欀 搀攀瀀氀漀礀洀攀渀琀 瀀氀愀渀 戀礀 挀爀攀愀琀椀渀最 琀爀愀渀猀瀀漀爀琀 搀攀猀椀最渀猀Ⰰ 昀漀爀攀挀愀猀琀椀渀最 琀爀愀渀猀瀀漀爀琀 爀攀焀甀椀爀攀洀攀渀琀猀 愀渀搀 猀甀瀀瀀漀爀琀椀渀最 一攀琀眀漀爀欀㰀戀爀㸀
Architecture, Installation, Integration and Transport teams. Evaluated interconnect agreements to determine
਀琀爀愀渀猀瀀漀爀琀 搀攀猀椀最渀⸀㰀戀爀㸀
Major Accomplishments:
਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀
  mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family:਀  匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀꜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 刀攀猀琀爀甀挀琀甀爀攀搀 渀攀琀眀漀爀欀 琀漀瀀漀氀漀最礀Ⰰ 爀攀洀漀瘀椀渀最 搀愀琀愀 渀漀搀攀猀 愀渀搀 琀栀爀攀攀 猀眀椀琀挀栀 渀漀搀攀猀Ⰰ 椀洀瀀爀漀瘀椀渀最 渀攀琀眀漀爀欀 一倀嘀 戀礀 愀猀㰀戀爀㸀
much as 43%, saving between $30 and $50 million.
਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀
  mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family:਀  匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀꜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 伀瀀琀椀洀椀稀攀搀 戀愀猀攀 猀琀愀琀椀漀渀 戀愀挀欀栀愀甀氀 渀攀琀眀漀爀欀 琀漀瀀漀氀漀最礀Ⰰ 猀愀瘀椀渀最 ␀㈀ 䴀椀氀氀椀漀渀 椀渀 洀漀渀琀栀氀礀 昀愀挀椀氀椀琀礀 挀漀猀琀猀⸀㰀戀爀㸀
  § Developed Network Engineering and Capacity Management Process and Procedures to support newly formed
਀一攀琀眀漀爀欀 倀氀愀渀渀椀渀最 愀渀搀 䔀渀最椀渀攀攀爀椀渀最 漀爀最愀渀椀稀愀琀椀漀渀⸀㰀戀爀㸀
VoiceStream Wireless, Bellevue, Washington, USA
਀䨀甀渀 㤀㠀 ጀ†䴀愀礀 　　㰀戀爀㸀
Tech
਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀
  mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family:਀  匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀꜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀戀爀㸀
General Manager, Voice and Data Networks / Senior Manager, Call Center
਀㘀⼀㤀㤀 ጀ†㔀⼀　　㨀 匀攀渀椀漀爀 䴀愀渀愀最攀爀Ⰰ 䌀愀氀氀 䌀攀渀琀攀爀 吀攀挀栀渀漀氀漀最椀攀猀⸀ 䴀愀渀愀最攀搀 琀攀愀洀 爀攀猀瀀漀渀猀椀戀氀攀 昀漀爀 洀愀椀渀琀愀椀渀椀渀最 琀攀挀栀渀漀氀漀最礀 爀攀焀甀椀爀攀搀㰀戀爀㸀
to support nine national call centers, housing 5000+ agents. Managed Service Level Agreements with Customer Service
਀伀爀最愀渀椀稀愀琀椀漀渀⸀ 䴀漀渀椀琀漀爀攀搀 匀攀爀瘀椀挀攀 䰀攀瘀攀氀 䄀最爀攀攀洀攀渀琀猀 眀椀琀栀 栀愀爀搀眀愀爀攀Ⰰ 猀漀昀琀眀愀爀攀 愀渀搀 琀攀氀攀挀漀洀洀甀渀椀挀愀琀椀漀渀猀 瘀攀渀搀漀爀猀⸀ 䐀攀瘀攀氀漀瀀攀搀㰀戀爀㸀
and implemented a national call routing strategy using Intelligent Call Router, Interactive Voice Response Systems, and Toll
਀䘀爀攀攀 猀攀爀瘀椀挀攀猀 愀渀搀 昀攀愀琀甀爀攀猀⸀ 䴀漀渀椀琀漀爀攀搀 瀀爀漀搀甀挀琀椀漀渀 瀀攀爀昀漀爀洀愀渀挀攀 愀渀搀 爀攀挀漀洀洀攀渀搀攀搀 愀挀琀椀漀渀猀 琀漀 爀攀猀漀氀瘀攀 椀猀猀甀攀猀⸀㰀戀爀㸀
Major Accomplishments:
਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀
  mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family:਀  匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀꜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀戀爀㸀
Integrated nine call centers with disparate technology in to one virtual call center environment in 4 months.
਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀
  mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family:਀  匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀꜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䤀洀瀀氀攀洀攀渀琀攀搀 䤀渀琀攀爀愀挀琀椀瘀攀 嘀漀椀挀攀 刀攀猀瀀漀渀猀攀 匀礀猀琀攀洀 愀渀搀 猀欀椀氀氀猀 戀愀猀攀搀 爀漀甀琀椀渀最Ⰰ 搀攀挀爀攀愀猀椀渀最 椀渀挀漀洀椀渀最 挀愀氀氀 挀攀渀琀攀爀 琀爀愀昀昀椀挀 戀礀㰀戀爀㸀
30% and decreasing the average speed of answer by 10 seconds.
਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀
  mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family:਀  匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀꜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 倀攀爀昀漀爀洀攀搀 猀甀挀挀攀猀猀昀甀氀 猀琀爀愀琀攀最椀挀 搀攀瘀攀氀漀瀀洀攀渀琀Ⰰ 瀀氀愀渀渀椀渀最Ⰰ 愀渀搀 椀洀瀀氀攀洀攀渀琀愀琀椀漀渀 漀昀 攀渀搀ⴀ琀漀ⴀ攀渀搀 夀㈀䬀 瀀爀漀挀攀猀猀 昀漀爀 琀栀攀㰀戀爀㸀
VoiceStream Wireless – Call Center Technologies Department, resulting in zero outages.
਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀
  mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family:਀  匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀꜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䴀愀渀愀最攀搀 匀甀瀀瀀氀椀攀爀 倀攀爀昀漀爀洀愀渀挀攀 眀椀琀栀 洀漀渀琀栀氀礀 倀攀爀昀漀爀洀愀渀挀攀 刀攀瘀椀攀眀 洀攀攀琀椀渀最猀Ⰰ 爀攀猀甀氀琀椀渀最 椀渀 椀洀瀀爀漀瘀攀搀 䬀攀礀 倀攀爀昀漀爀洀愀渀挀攀㰀戀爀㸀
Indicators.
਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀
  mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family:਀  匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀꜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀戀爀㸀
6/98 – 5/99: General Manager, Voice and Data Networks. Managed Data and Voice Communications groups
਀爀攀猀瀀漀渀猀椀戀氀攀 昀漀爀 洀愀椀渀琀愀椀渀椀渀最 渀攀琀眀漀爀欀 ⼀ 琀攀氀攀挀漀洀洀甀渀椀挀愀琀椀漀渀猀 攀焀甀椀瀀洀攀渀琀 愀渀搀 猀攀爀瘀椀挀攀猀 琀漀 猀甀瀀瀀漀爀琀 漀瘀攀爀 ㈀　　 爀攀琀愀椀氀 猀琀漀爀攀猀 愀渀搀 ㄀　㰀戀爀㸀
regional offices throughout 12 states, including two regional Call Centers, housing 1000+ agents. Managed $7.5 million
਀搀漀氀氀愀爀 攀焀甀椀瀀洀攀渀琀 戀甀搀最攀琀 愀渀搀 ␀㄀㈀ 洀椀氀氀椀漀渀 搀漀氀氀愀爀 猀攀爀瘀椀挀攀猀 戀甀搀最攀琀⸀ 一攀最漀琀椀愀琀攀搀 挀漀渀琀爀愀挀琀 昀漀爀 氀漀挀愀氀Ⰰ 䰀漀渀最 䐀椀猀琀愀渀挀攀 愀渀搀 䐀愀琀愀㰀戀爀㸀
services, resulting in a 25% cost reduction. Coordinated office move, build and expansion projects. Monitored production
਀瀀攀爀昀漀爀洀愀渀挀攀 愀渀搀 爀攀挀漀洀洀攀渀搀攀搀 愀挀琀椀漀渀猀 琀漀 爀攀猀漀氀瘀攀 椀猀猀甀攀猀⸀ 䤀洀瀀氀攀洀攀渀琀攀搀 䌀漀洀瀀甀琀攀爀 吀攀氀攀瀀栀漀渀礀 䤀渀琀攀最爀愀琀椀漀渀 愀瀀瀀氀椀挀愀琀椀漀渀 昀漀爀㰀戀爀㸀
Customer Service, resulting in reduction of inbound agent traffic by 25% and decreasing average speed of answer by 12
਀猀攀挀漀渀搀猀⸀㰀戀爀㸀
Western Wireless, Issaquah, Washington USA
਀䨀愀渀 㤀㔀 ጀ†䴀愀礀 㤀㠀㰀戀爀㸀
  §
਀匀爀⸀ 吀攀氀攀挀漀洀洀甀渀椀挀愀琀椀漀渀猀 䄀渀愀氀礀猀琀 ⼀ 吀攀氀攀挀漀洀洀甀渀椀挀愀琀椀漀渀猀 䴀愀渀愀最攀爀㰀戀爀㸀
8/96 – 5/98: Telecommunications Manager. Managed telecommunications team responsible for maintaining
਀琀攀氀攀挀漀洀洀甀渀椀挀愀琀椀漀渀猀 攀焀甀椀瀀洀攀渀琀Ⰰ 椀渀昀爀愀猀琀爀甀挀琀甀爀攀 愀渀搀 猀攀爀瘀椀挀攀猀 琀漀 猀甀瀀瀀漀爀琀 漀瘀攀爀 ㌀　　 爀攀琀愀椀氀 猀琀漀爀攀猀 愀渀搀 ㄀㄀ 爀攀最椀漀渀愀氀 漀昀昀椀挀攀猀㰀戀爀㸀
throughout 27 states, including three regional Call Centers, housing 750+ agents.
਀  㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀
  mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family:਀  匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀꜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 ㄀⼀㤀㔀 ጀ†㜀⼀㤀㘀㨀 匀攀渀椀漀爀 吀攀氀攀挀漀洀洀甀渀椀挀愀琀椀漀渀猀 䄀渀愀氀礀猀琀⸀ 䴀愀椀渀琀愀椀渀攀搀 挀漀爀瀀漀爀愀琀攀 琀攀氀攀挀漀洀洀甀渀椀挀愀琀椀漀渀猀 椀渀昀爀愀猀琀爀甀挀琀甀爀攀Ⰰ 椀渀挀氀甀搀椀渀最 ㄀　　㰀戀爀㸀
person call center.
਀䔀䐀唀䌀䄀吀䤀伀一 ☀愀洀瀀㬀 䌀䔀刀吀䤀䘀䤀䌀䄀吀䤀伀一㨀㰀戀爀㸀
2012
਀匀椀砀 匀椀最洀愀 吀爀愀椀渀椀渀最㰀戀爀㸀
2009
਀匀攀渀椀漀爀 倀爀漀最爀愀洀 䴀愀渀愀最攀洀攀渀琀 䌀攀爀琀椀昀椀挀愀琀椀漀渀Ⰰ 䄀氀挀愀琀攀氀ⴀ䰀甀挀攀渀琀㰀戀爀㸀
2007 Program Management Institute, Project Management Professional
਀㈀　　㐀 唀渀椀瘀攀爀猀椀琀礀 漀昀 倀栀漀攀渀椀砀 ⴀ 䴀愀猀琀攀爀 漀昀 䈀甀猀椀渀攀猀猀 䄀搀洀椀渀椀猀琀爀愀琀椀漀渀㨀 吀攀挀栀渀漀氀漀最礀 䴀愀渀愀最攀洀攀渀琀Ⰰ 匀甀洀洀愀 䌀甀洀 䰀愀甀搀攀㰀戀爀㸀
1999 Bellevue Community College - Cisco Certified Networking Level 1
਀㄀㤀㤀㤀㰀戀爀㸀
1989
਀匀栀漀爀攀氀椀渀攀 䌀漀洀洀甀渀椀琀礀 䌀漀氀氀攀最攀 ⴀ 䴀椀挀爀漀猀漀昀琀 䌀攀爀琀椀昀椀攀搀 匀礀猀琀攀洀猀 䔀渀最椀渀攀攀爀 一吀 㐀⸀　 ⬀ 䤀渀琀攀爀渀攀琀㰀戀爀㸀
Seattle University - Bachelor of Science, Mathematics, Magna Cum Laude