| 㰀搀椀瘀㸀
㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ戀漀漀欀洀愀爀欀㨀琀漀瀀✀㸀㰀戀㸀㰀猀瀀愀渀
style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: ∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀㬀挀漀氀漀爀㨀戀氀愀挀欀✀㸀䰀愀猀琀 甀瀀搀愀琀攀搀㨀㰀⼀猀瀀愀渀㸀㰀⼀戀㸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀
style='mso-bookmark:top'> 㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀 椀渀 椀渀 椀渀 椀渀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ戀漀漀欀洀愀爀欀㨀琀漀瀀✀㸀㰀⼀猀瀀愀渀㸀㰀⼀琀搀㸀
㰀⼀琀爀㸀
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| 㰀琀愀戀氀攀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀吀愀戀氀攀 戀漀爀搀攀爀㴀 挀攀氀氀猀瀀愀挀椀渀最㴀 挀攀氀氀瀀愀搀搀椀渀最㴀 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 㠀㐀㬀洀猀漀ⴀ瀀愀搀搀椀渀最ⴀ愀氀琀㨀 椀渀 椀渀 椀渀 椀渀✀㸀 | |||||||||||||||||||||
| 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Resume 匀攀挀琀椀漀渀㰀⼀愀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 | 㰀⼀琀爀㸀|||||||||||||||||||||
| 㰀琀愀戀氀攀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀吀愀戀氀攀 戀漀爀搀攀爀㴀 挀攀氀氀猀瀀愀挀椀渀最㴀 挀攀氀氀瀀愀搀搀椀渀最㴀 眀椀搀琀栀㴀∀ ─∀ style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 椀渀 椀渀 椀渀 椀渀✀㸀 | |
| 㰀⼀琀爀㸀 | |
| 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 挀氀愀猀猀㴀戀漀氀搀琀攀砀琀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀
font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Resume 䠀攀愀搀氀椀渀攀㨀 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀
mso-fareast-font-family:"Times New Roman"'> | 㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀 椀渀 椀渀 椀渀 椀渀✀㸀
| 㰀搀椀瘀㸀㰀瀀爀攀㸀䬀䄀刀䄀䰀䤀䔀 倀⸀ 䴀唀刀刀䄀夀㰀戀爀㸀
441 North Palisade Drive | Orem, Utah 84097 ⠀㜀㐀⤀ ㌀㌀ⴀ㤀㌀㔀 簀 欀瀀洀甀爀爀愀礀䀀漀甀琀氀漀漀欀⸀挀漀洀㰀戀爀㸀 SUMMARY 䄀 爀攀猀甀氀琀猀ⴀ搀爀椀瘀攀渀 愀渀搀 挀氀椀攀渀琀ⴀ昀漀挀甀猀攀搀 伀瀀攀爀愀琀椀漀渀猀 愀渀搀 䌀漀渀琀愀挀琀 䌀攀渀琀攀爀 䔀砀攀挀甀琀椀瘀攀 眀椀琀栀 攀砀琀攀渀猀椀瘀攀 攀砀瀀攀爀椀攀渀挀攀 椀渀㰀戀爀㸀 support services, process implementation/improvement, customer/technical support, project 洀愀渀愀最攀洀攀渀琀Ⰰ 琀爀愀椀渀椀渀最Ⰰ 焀甀愀氀椀琀礀 愀猀猀甀爀愀渀挀攀Ⰰ 愀渀搀 猀琀爀愀琀攀最椀挀 瀀氀愀渀渀椀渀最⸀ 倀漀猀猀攀猀猀攀猀 琀栀攀 瀀爀漀瘀攀渀 愀戀椀氀椀琀礀 琀漀 挀爀攀愀琀攀㰀戀爀㸀 strategic alliances with organization leaders to align with and support key business initiatives effectively. 䈀甀椀氀搀猀 愀渀搀 爀攀琀愀椀渀猀 栀椀最栀ⴀ瀀攀爀昀漀爀洀愀渀挀攀 琀攀愀洀猀 戀礀 栀椀爀椀渀最Ⰰ 搀攀瘀攀氀漀瀀椀渀最Ⰰ 愀渀搀 洀漀琀椀瘀愀琀椀渀最 猀欀椀氀氀攀搀 瀀爀漀昀攀猀猀椀漀渀愀氀猀⸀㰀戀爀㸀 Lays the foundation for continued success, with a solid commitment to excellence. 䬀䔀夀 䄀䌀䌀伀䴀倀䰀䤀匀䠀䴀䔀一吀匀㰀戀爀㸀 · Oversaw implementation of new phone system, resulting in cost savings and improved customer experience. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 吀爀愀椀渀攀搀 猀琀愀昀昀 椀渀 猀漀氀甀琀椀漀渀猀Ⰰ 猀礀猀琀攀洀猀Ⰰ 搀愀琀愀戀愀猀攀猀Ⰰ 瀀漀氀椀挀椀攀猀Ⰰ 愀渀搀 瀀爀漀挀攀搀甀爀攀猀 眀栀椀氀攀 昀漀挀甀猀椀渀最 漀渀 洀椀渀椀洀椀稀椀渀最 攀爀爀漀爀猀 愀渀搀㰀戀爀㸀 generating superior results. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䈀漀漀猀琀攀搀 挀甀猀琀漀洀攀爀 猀攀爀瘀椀挀攀 爀愀琀椀渀最猀 戀礀 ㈀─ 琀栀爀漀甀最栀 攀猀琀愀戀氀椀猀栀洀攀渀琀 漀昀 瀀攀爀昀漀爀洀愀渀挀攀 攀砀瀀攀挀琀愀琀椀漀渀猀Ⰰ 渀攀眀 瀀爀漀挀攀猀猀攀猀Ⰰ㰀戀爀㸀 and improved workflow. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䤀渀椀琀椀愀琀攀搀 挀漀渀琀愀挀琀 挀攀渀琀攀爀 瀀爀漀樀攀挀琀Ⰰ 攀猀琀愀戀氀椀猀栀椀渀最 䬀倀䤀猀 愀渀搀 猀琀愀渀搀愀爀搀椀稀攀搀 挀愀氀氀 昀氀漀眀猀 愀渀搀 椀洀瀀氀攀洀攀渀琀椀渀最 挀愀氀氀 爀攀挀漀爀搀椀渀最 愀渀搀㰀戀爀㸀 quality monitoring. Reengineered accounts payable, purchasing, and accounts receivable departments, improving 瀀爀漀搀甀挀琀椀漀渀 愀渀搀 爀攀搀甀挀椀渀最 挀漀猀琀猀⸀㰀戀爀㸀 · Mentored and coached employees, resulting in advancement within department into sales, QA, professional 搀攀瘀攀氀漀瀀洀攀渀琀Ⰰ 愀渀搀 䤀吀⸀㰀戀爀㸀 · Merged multiple support organizations post acquisitions. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䤀渀椀琀椀愀琀攀搀 挀甀猀琀漀洀攀爀 猀攀爀瘀椀挀攀 眀攀攀欀Ⰰ 䘀攀戀爀甀愀爀礀 䘀甀渀Ⰰ 愀渀搀 漀琀栀攀爀 攀洀瀀氀漀礀攀攀 攀渀最愀最攀洀攀渀琀 愀挀琀椀瘀椀琀椀攀猀⸀㰀戀爀㸀 · Developed training management system. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䐀攀猀椀最渀攀搀 愀渀搀 椀洀瀀氀攀洀攀渀琀攀搀 儀䄀 瀀爀漀挀攀猀猀 昀漀爀 琀眀漀 洀愀樀漀爀 搀攀瀀愀爀琀洀攀渀琀猀Ⰰ 爀攀搀甀挀椀渀最 攀爀爀漀爀猀 愀渀搀 爀攀瀀爀椀渀琀 挀漀猀琀猀⸀㰀戀爀㸀 EXPERIENCE 匀䌀䄀一吀刀伀一 䌀伀刀倀伀刀䄀吀䤀伀一Ⰰ 匀愀渀琀愀 䄀渀愀Ⰰ 䌀愀氀椀昀漀爀渀椀愀㰀戀爀㸀 Vice President Support Services, Standard Forms Operations, 2011-2015 䤀渀琀攀最爀愀琀攀搀 挀甀猀琀漀洀攀爀 猀甀瀀瀀漀爀琀 昀漀爀 琀栀爀攀攀 猀漀昀琀眀愀爀攀 挀漀洀瀀愀渀椀攀猀⸀ 䔀猀琀愀戀氀椀猀栀攀搀 瀀爀漀挀攀猀猀攀猀 琀漀 椀洀瀀爀漀瘀攀 挀甀猀琀漀洀攀爀 攀砀瀀攀爀椀攀渀挀攀⸀㰀戀爀㸀 Deployed and managed companywide incident tracking system. Directed telecom initiative integrating four systems into 漀渀攀 猀礀猀琀攀洀Ⰰ 猀愀瘀椀渀最 ␀ Ⰰ 洀漀渀琀栀氀礀⸀ 䰀攀搀 琀攀挀栀渀椀挀愀氀 猀甀瀀瀀漀爀琀 漀爀最愀渀椀稀愀琀椀漀渀 琀栀爀漀甀最栀 洀攀爀最攀爀 漀昀 琀栀爀攀攀 挀漀洀瀀愀渀椀攀猀⸀ 倀爀漀瘀椀搀攀搀㰀戀爀㸀 guidance to merge and cross-train team. Drove team to meet established KPIs, ensuring customer satisfaction. Handled 挀甀猀琀漀洀攀爀 攀猀挀愀氀愀琀椀漀渀猀 昀漀爀 漀瘀攀爀 ㈀㔀 甀渀椀焀甀攀 愀瀀瀀氀椀挀愀琀椀漀渀猀⸀ 䄀挀琀攀搀 愀猀 瘀漀椀挀攀 漀昀 挀甀猀琀漀洀攀爀 椀渀 瀀爀漀搀甀挀琀 搀椀猀挀甀猀猀椀漀渀猀⸀ 圀漀爀欀攀搀 挀氀漀猀攀氀礀㰀戀爀㸀 with engineering and product managers. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䌀漀氀氀愀戀漀爀愀琀攀搀 眀椀琀栀 䤀吀 漀渀 洀愀渀愀最椀渀最 琀攀氀攀挀漀洀 昀漀爀 挀漀洀瀀愀渀礀Ⰰ 椀渀挀氀甀搀椀渀最 搀攀猀椀最渀椀渀最 挀愀氀氀 昀氀漀眀猀 愀渀搀 椀渀琀攀最爀愀琀椀漀渀 漀昀 昀漀甀爀㰀戀爀㸀 telephone systems. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䐀攀瀀氀漀礀攀搀 愀渀搀 洀愀渀愀最攀搀 挀漀洀瀀愀渀礀眀椀搀攀 猀礀猀琀攀洀 昀漀爀 椀渀挀椀搀攀渀琀 愀渀搀 挀栀愀渀最攀 洀愀渀愀最攀洀攀渀琀⸀㰀戀爀㸀 · Provided application training to company employees. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 匀瀀攀愀爀栀攀愀搀攀搀 椀洀瀀氀攀洀攀渀琀愀琀椀漀渀 漀昀 椀渀挀椀搀攀渀琀 愀渀搀 挀栀愀渀最攀 洀愀渀愀最攀洀攀渀琀 猀礀猀琀攀洀Ⰰ 爀攀猀甀氀琀椀渀最 椀渀 猀愀瘀椀渀最猀 漀昀 ␀㔀 Ⰰ ⸀㰀戀爀㸀 · Oversaw implementation of new phone system, resulting in $75,000 monthly cost savings and improved customer 攀砀瀀攀爀椀攀渀挀攀⸀ 吀爀愀椀渀攀搀 猀琀愀昀昀 椀渀 猀漀氀甀琀椀漀渀猀Ⰰ 猀礀猀琀攀洀猀Ⰰ 搀愀琀愀戀愀猀攀猀Ⰰ 瀀漀氀椀挀椀攀猀Ⰰ 愀渀搀 瀀爀漀挀攀搀甀爀攀猀 眀栀椀氀攀 昀漀挀甀猀椀渀最 漀渀 洀椀渀椀洀椀稀椀渀最㰀戀爀㸀 errors and generating superior results. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䴀攀渀琀漀爀攀搀 愀渀搀 挀漀愀挀栀攀搀 攀洀瀀氀漀礀攀攀猀Ⰰ 爀攀猀甀氀琀椀渀最 椀渀 愀搀瘀愀渀挀攀洀攀渀琀 眀椀琀栀椀渀 搀攀瀀愀爀琀洀攀渀琀 愀渀搀 瀀爀漀昀攀猀猀椀漀渀愀氀 猀攀爀瘀椀挀攀猀⸀㰀戀爀㸀 · Merged multiple support organizations post acquisitions. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䰀攀搀 挀甀猀琀漀洀攀爀 猀攀爀瘀椀挀攀 眀攀攀欀 愀渀搀 椀渀椀琀椀愀琀攀搀 䘀攀戀爀甀愀爀礀 䘀甀渀 愀渀搀 漀琀栀攀爀 攀洀瀀氀漀礀攀攀 攀渀最愀最攀洀攀渀琀 愀挀琀椀瘀椀琀椀攀猀⸀㰀戀爀㸀 Karalie P. Murray, Page 2 嘀椀挀攀 倀爀攀猀椀搀攀渀琀 䌀甀猀琀漀洀攀爀 䌀漀渀琀愀挀琀Ⰰ 匀漀昀琀眀愀爀攀 匀甀瀀瀀漀爀琀Ⰰ 匀琀愀渀搀愀爀搀 䘀漀爀洀猀 伀瀀攀爀愀琀椀漀渀猀Ⰰ ㈀ ⴀ㈀ 㰀戀爀㸀 Led contact center improvement initiative improving customer experience across all company contact centers. Improved 挀愀氀氀 昀氀漀眀猀 琀栀爀漀甀最栀漀甀琀 漀爀最愀渀椀稀愀琀椀漀渀⸀ 䔀猀琀愀戀氀椀猀栀攀搀 瀀攀爀昀漀爀洀愀渀挀攀 洀攀琀爀椀挀猀 昀漀爀 挀漀渀琀愀挀琀 挀攀渀琀攀爀猀⸀ 匀甀瀀瀀氀椀攀搀 漀瀀攀爀愀琀椀漀渀愀氀 氀攀愀搀攀爀猀栀椀瀀㰀戀爀㸀 to contact centers. Implemented call recording and quality monitoring. Worked closely with standard forms sales team 琀漀 搀攀瘀攀氀漀瀀 瀀攀爀昀漀爀洀愀渀挀攀 最漀愀氀猀Ⰰ 椀洀瀀爀漀瘀攀 瀀爀漀挀攀猀猀攀猀Ⰰ 愀渀搀 攀猀琀愀戀氀椀猀栀 琀攀爀爀椀琀漀爀椀攀猀 愀渀搀 焀甀漀琀愀猀⸀ 一攀最漀琀椀愀琀攀搀 氀愀爀最攀 瀀爀椀挀椀渀最㰀戀爀㸀 agreements. Handled customer escalations. Led employee engagement activities, including Customer Service Week. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䴀愀渀愀最攀搀 ␀㌀㌀Ⰰ Ⰰ 猀琀愀渀搀愀爀搀 昀漀爀洀猀 猀愀氀攀猀 琀攀愀洀 愀渀搀 猀漀昀琀眀愀爀攀 猀甀瀀瀀漀爀琀 琀攀愀洀猀⸀㰀戀爀㸀 · Boosted customer service ratings for acquired support organization by 12% through establishment of 瀀攀爀昀漀爀洀愀渀挀攀 攀砀瀀攀挀琀愀琀椀漀渀猀Ⰰ 渀攀眀 瀀爀漀挀攀猀猀攀猀Ⰰ 愀渀搀 椀洀瀀爀漀瘀攀搀 眀漀爀欀昀氀漀眀⸀㰀戀爀㸀 · Initiated contact center project, establishing KPIs and standardized call flows and implementing call recording and 焀甀愀氀椀琀礀 洀漀渀椀琀漀爀椀渀最⸀㰀戀爀㸀 · Mentored and coached employees, resulting in advancement within department. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䴀攀爀最攀搀 洀甀氀琀椀瀀氀攀 猀甀瀀瀀漀爀琀 漀爀最愀渀椀稀愀琀椀漀渀猀 瀀漀猀琀 愀挀焀甀椀猀椀琀椀漀渀猀⸀㰀戀爀㸀 · Initiated Customer Service Week, February Fun, and other employee engagement activities. 䄀猀猀漀挀椀愀琀攀 嘀椀挀攀 倀爀攀猀椀搀攀渀琀 吀攀挀栀渀椀挀愀氀 匀攀爀瘀椀挀攀猀 愀渀搀 匀甀瀀瀀漀爀琀Ⰰ 䤀爀瘀椀渀攀Ⰰ 䌀愀氀椀昀漀爀渀椀愀Ⰰ ㈀ 㠀ⴀ㈀ 㰀戀爀㸀 Merged two support teams exceeding expected service levels and satisfaction ratings. Provided product and procedure 琀爀愀椀渀椀渀最 琀漀 猀甀瀀瀀漀爀琀 猀琀愀昀昀 愀渀搀 漀琀栀攀爀 攀洀瀀氀漀礀攀攀猀⸀ 䤀洀瀀氀攀洀攀渀琀攀搀 渀攀眀 椀渀挀椀搀攀渀琀 琀爀愀挀欀椀渀最 猀礀猀琀攀洀⸀ 䐀攀猀椀最渀攀搀 眀漀爀欀昀氀漀眀猀Ⰰ 搀愀琀愀㰀戀爀㸀 integrations, and procedures for system. Provided training to system users. 搀攀瘀攀氀漀瀀洀攀渀琀 瀀爀漀挀攀猀猀⸀ 䐀攀瀀氀漀礀攀搀 氀椀瘀攀 挀栀愀琀 猀攀爀瘀椀挀攀 昀漀爀 挀甀猀琀漀洀攀爀 猀甀瀀瀀漀爀琀⸀ 倀爀漀瘀椀搀攀搀 洀愀渀愀最攀洀攀渀琀 琀漀 琀攀挀栀渀椀挀愀氀 猀甀瀀瀀漀爀琀㰀戀爀㸀 teams, merging teams post acquisitions. Established and managed renewal process. 猀漀氀甀琀椀漀渀猀 琀漀 猀甀瀀瀀漀爀琀 琀攀挀栀渀椀挀愀氀 猀甀瀀瀀漀爀琀 琀攀愀洀⸀ 䔀猀琀愀戀氀椀猀栀攀搀 瀀爀椀挀椀渀最 昀漀爀 瀀爀漀昀攀猀猀椀漀渀愀氀 猀攀爀瘀椀挀攀猀⸀㰀戀爀㸀 · Provided quotes for custom services. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䠀愀渀搀氀攀搀 挀甀猀琀漀洀攀爀 攀猀挀愀氀愀琀椀漀渀猀 爀攀氀愀琀攀搀 琀漀 瀀爀漀搀甀挀琀Ⰰ 猀甀瀀瀀漀爀琀 椀猀猀甀攀猀Ⰰ 漀爀 爀攀渀攀眀愀氀猀⸀㰀戀爀㸀 · Developed employee development plans. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 倀爀漀瘀椀搀攀搀 瀀爀漀搀甀挀琀 愀渀搀 瀀爀漀挀攀猀猀 琀爀愀椀渀椀渀最 琀漀 琀攀愀洀 洀攀洀戀攀爀猀⸀㰀戀爀㸀 · Merged two technical support teams exceeding expected service and satisfaction levels. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 倀爀漀瘀椀搀攀搀 瀀爀漀搀甀挀琀 愀渀搀 瀀爀漀挀攀搀甀爀攀 琀爀愀椀渀椀渀最 琀漀 猀甀瀀瀀漀爀琀 猀琀愀昀昀 愀渀搀 漀琀栀攀爀 攀洀瀀氀漀礀攀攀猀⸀㰀戀爀㸀 · Implemented new incident management system. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䐀攀瀀氀漀礀攀搀 䌀䠀䄀吀 猀攀爀瘀椀挀攀 昀漀爀 挀甀猀琀漀洀攀爀 猀甀瀀瀀漀爀琀⸀㰀戀爀㸀 · Maintained service levels and satisfaction ratings with 10% staff reduction. 䐀椀爀攀挀琀漀爀 漀昀 儀甀愀氀椀琀礀 愀渀搀 吀攀挀栀渀椀挀愀氀 匀甀瀀瀀漀爀琀Ⰰ ㈀ 㘀ⴀ㈀ 㠀㰀戀爀㸀 Continued to improve satisfaction ratings and performance metrics for technical support. Developed quality incident 琀爀愀挀欀椀渀最 猀礀猀琀攀洀 昀漀爀 瀀爀椀渀琀椀渀最Ⰰ 最爀愀瀀栀椀挀猀Ⰰ 愀渀搀 猀甀爀瘀攀礀 猀攀爀瘀椀挀攀猀⸀ 䤀搀攀渀琀椀昀椀攀搀 瀀爀漀挀攀猀猀 最愀瀀猀 愀渀搀 椀洀瀀氀攀洀攀渀琀攀搀 挀栀愀渀最攀猀 琀漀 瀀爀攀瘀攀渀琀㰀戀爀㸀 future errors. Developed and managed quality program for survey group. Created tracking system for projects and 爀攀瀀漀爀琀椀渀最 漀昀 瀀攀爀昀漀爀洀愀渀挀攀 愀渀搀 攀爀爀漀爀 爀愀琀攀猀⸀㰀戀爀㸀 · Identified areas for potential failures and applied processes to prevent errors. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䰀攀搀 琀攀挀栀渀椀挀愀氀 猀甀瀀瀀漀爀琀 琀攀愀洀 琀漀 瀀爀漀瘀椀搀攀 攀砀挀攀氀氀攀渀琀 挀甀猀琀漀洀攀爀 猀甀瀀瀀漀爀琀⸀㰀戀爀㸀 · Provided product and process training for support engineers. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 伀瘀攀爀猀愀眀 搀攀瘀攀氀漀瀀洀攀渀琀 瀀氀愀渀猀 昀漀爀 攀洀瀀氀漀礀攀攀猀⸀㰀戀爀㸀 · Increased Customer Satisfaction rating to 97%. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䐀攀瘀攀氀漀瀀攀搀 焀甀愀氀椀琀礀 椀渀挀椀搀攀渀琀 琀爀愀挀欀椀渀最 猀礀猀琀攀洀 昀漀爀 猀甀爀瘀攀礀 猀攀爀瘀椀挀攀猀 搀椀瘀椀猀椀漀渀⸀㰀戀爀㸀 · Created quality assurance process. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䤀搀攀渀琀椀昀椀攀搀 最愀瀀猀 椀渀 瀀爀漀挀攀猀猀攀猀 愀渀搀 椀洀瀀氀攀洀攀渀琀攀搀 挀栀愀渀最攀猀 琀漀 瀀爀攀瘀攀渀琀 攀爀爀漀爀猀⸀㰀戀爀㸀 Increased involvement in product 䤀洀瀀氀攀洀攀渀琀攀搀 愀渀搀 洀愀渀愀最攀搀㰀戀爀㸀 Karalie P. Murray, Page 3 䴀愀渀愀最攀爀 吀攀挀栀渀椀挀愀氀 匀甀瀀瀀漀爀琀Ⰰ 䐀椀爀攀挀琀漀爀 吀攀挀栀渀椀挀愀氀 匀攀爀瘀椀挀攀猀 愀渀搀 匀甀瀀瀀漀爀琀Ⰰ ㈀ 㐀ⴀ㈀ 㘀㰀戀爀㸀 Improved customer satisfaction rating. Reduced average speed of answer and reduced max wait time. Developed 搀攀瀀愀爀琀洀攀渀琀 瀀爀漀挀攀搀甀爀攀猀 攀渀猀甀爀椀渀最 挀漀渀猀椀猀琀攀渀琀 挀甀猀琀漀洀攀爀 猀攀爀瘀椀挀攀⸀ 匀甀瀀瀀漀爀琀攀搀 挀甀猀琀漀洀攀爀猀 琀栀爀漀甀最栀 椀渀椀琀椀愀氀 戀攀琀愀 愀渀搀 瀀椀氀漀琀 猀琀愀最攀猀㰀戀爀㸀 for new flagship product. Established and managed relationships for outsourcing projects related to new flagship 瀀爀漀搀甀挀琀⸀ 倀愀爀琀椀挀椀瀀愀琀攀搀 椀渀 搀攀瘀攀氀漀瀀洀攀渀琀 愀渀搀 挀栀愀渀最攀 洀攀攀琀椀渀最猀 昀漀爀 愀氀氀 栀愀爀搀眀愀爀攀 愀渀搀 猀漀昀琀眀愀爀攀 瀀爀漀搀甀挀琀猀⸀ 䔀猀琀愀戀氀椀猀栀攀搀㰀戀爀㸀 reporting and escalation procedures for customer issues. Created processes and established KPIs for department and 椀渀搀椀瘀椀搀甀愀氀 瀀攀爀昀漀爀洀愀渀挀攀⸀ 䰀攀搀 猀甀瀀瀀漀爀琀 攀渀最椀渀攀攀爀猀 琀漀 椀洀瀀爀漀瘀攀 瀀攀爀昀漀爀洀愀渀挀攀⸀ 䌀栀愀渀最攀搀 搀攀瀀愀爀琀洀攀渀琀 昀漀挀甀猀 琀漀 琀栀攀 挀甀猀琀漀洀攀爀 愀渀搀㰀戀爀㸀 improving the customers’ experience. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䔀猀琀愀戀氀椀猀栀攀搀 昀椀爀猀琀ⴀ挀氀愀猀猀 琀攀挀栀渀椀挀愀氀 猀甀瀀瀀漀爀琀 搀攀瀀愀爀琀洀攀渀琀⸀㰀戀爀㸀 · Trained engineers on products and processes. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䴀愀渀愀最攀搀 琀漀漀氀猀 愀渀搀 猀礀猀琀攀洀猀 渀攀攀搀攀搀 琀漀 猀甀瀀瀀漀爀琀 琀攀挀栀渀椀挀愀氀 攀渀最椀渀攀攀爀猀⸀㰀戀爀㸀 · Supported customers through new product launch. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䔀猀琀愀戀氀椀猀栀攀搀 猀攀爀瘀椀挀攀猀 愀渀搀 洀愀渀愀最攀搀 瀀愀爀琀渀攀爀猀栀椀瀀猀 琀漀 搀攀氀椀瘀攀爀 猀攀爀瘀椀挀攀猀⸀㰀戀爀㸀 · Acted as voice of customer in product meetings. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䌀爀攀愀琀攀搀 瀀爀漀搀甀挀琀 挀攀爀琀椀昀椀挀愀琀椀漀渀 琀攀猀琀椀渀最 琀漀 椀搀攀渀琀椀昀礀 欀渀漀眀氀攀搀最攀 最愀瀀猀 愀渀搀 愀挀挀甀爀愀挀礀 漀昀 攀渀最椀渀攀攀爀✀猀 瀀爀漀搀甀挀琀 欀渀漀眀氀攀搀最攀⸀㰀戀爀㸀 · Restructured technical support department into customer-centric organization. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䤀渀挀爀攀愀猀攀搀 猀愀琀椀猀昀愀挀琀椀漀渀 爀愀琀椀渀最 戀礀 㔀─ 椀渀 昀椀爀猀琀 礀攀愀爀⸀㰀戀爀㸀 · Reduced ASA to under 30 seconds and Max Wait to under ten minutes. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䰀攀搀 琀攀愀洀 琀栀爀漀甀最栀 洀甀氀琀椀瀀氀攀 渀攀眀 瀀爀漀搀甀挀琀 氀愀甀渀挀栀攀猀⸀㰀戀爀㸀 · Increased technical skills of department, introducing SQL, IIS, PHP, Linux, and Apache. 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀㬀洀猀漀ⴀ愀猀挀椀椀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䌀漀甀爀椀攀爀 一攀眀∀㬀 mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: 匀礀洀戀漀氀✀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ挀栀愀爀ⴀ琀礀瀀攀㨀猀礀洀戀漀氀㬀洀猀漀ⴀ猀礀洀戀漀氀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀匀礀洀戀漀氀✀㸀뜀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀 䴀愀渀愀最攀搀 愀渀搀 攀猀琀愀戀氀椀猀栀攀搀 爀攀氀愀琀椀漀渀猀栀椀瀀猀 昀漀爀 漀甀琀猀漀甀爀挀椀渀最 瀀爀漀樀攀挀琀猀 爀攀氀愀琀攀搀 琀漀 渀攀眀 昀氀愀最猀栀椀瀀 瀀爀漀搀甀挀琀猀⸀㰀戀爀㸀 · Established communication channel and processes for escalation and resolution of customer issues. 䄀䐀䐀䤀吀䤀伀一䄀䰀 䔀堀倀䔀刀䤀䔀一䌀䔀㰀戀爀㸀 Manager Professional Development, 2002-2004. Merged two training departments post acquisition. Designed 琀爀愀椀渀椀渀最 洀愀渀愀最攀洀攀渀琀 猀礀猀琀攀洀 愀甀琀漀洀愀琀椀渀最 瀀爀漀挀攀猀猀攀猀 愀渀搀 爀攀瀀漀爀琀椀渀最⸀ 䔀猀琀愀戀氀椀猀栀攀搀 瀀爀漀挀攀猀猀攀猀 椀洀瀀爀漀瘀椀渀最 瀀爀漀搀甀挀琀椀瘀椀琀礀 愀渀搀㰀戀爀㸀 increased revenue. Maintained large team of contractors. 䴀愀渀愀最攀爀 倀爀漀挀攀猀猀 䤀洀瀀爀漀瘀攀洀攀渀琀 愀渀搀 䤀洀愀最椀渀最Ⰰ 吀甀猀琀椀渀Ⰰ 䌀愀氀椀昀漀爀渀椀愀Ⰰ ㈀ ⴀ㈀ ㈀⸀ 䐀攀瘀攀氀漀瀀攀搀 愀瀀瀀氀椀挀愀琀椀漀渀猀 琀漀 琀爀愀挀欀㰀戀爀㸀 production. Provided process improvement services and custom forms to purchasing, human resources, sales, 愀挀挀漀甀渀琀椀渀最Ⰰ 愀渀搀 昀椀渀愀渀挀攀⸀ 䌀漀渀瘀攀爀琀攀搀 昀椀氀攀 爀漀漀洀 猀琀愀昀昀 琀漀 搀漀挀甀洀攀渀琀 洀愀渀愀最攀洀攀渀琀 琀攀愀洀Ⰰ 甀琀椀氀椀稀椀渀最 攀氀攀挀琀爀漀渀椀挀 搀漀挀甀洀攀渀琀㰀戀爀㸀 storage. Expanded services to human resources, finance, purchasing, and sales. 䴀愀渀愀最攀爀Ⰰ 䄀挀挀漀甀渀琀猀 倀愀礀愀戀氀攀㬀 䴀愀渀愀最攀爀 䄀挀挀漀甀渀琀猀 刀攀挀攀椀瘀愀戀氀攀Ⰰ 㤀㤀㘀ⴀ㈀ ㈀ ⠀挀漀渀挀甀爀爀攀渀琀⤀⸀ 匀琀爀攀愀洀氀椀渀攀搀 瀀爀漀挀攀猀猀攀猀㰀戀爀㸀 increasing productivity. Implemented electronic document management solutions. Automated check and purchasing 爀攀焀甀攀猀琀 瀀爀漀挀攀猀猀攀猀⸀㰀戀爀㸀 CALCOMP, Anaheim, California, Treasury Clerk, 1988-1996. Performed data entry employee receivables and accounts 爀攀挀攀椀瘀愀戀氀攀⸀ 䠀愀渀搀氀攀搀 挀愀猀栀 洀愀渀愀最攀洀攀渀琀 愀渀搀 昀漀爀攀挀愀猀琀椀渀最⸀ 䌀爀攀愀琀攀搀 愀渀搀 瀀漀猀琀攀搀 愀挀挀甀爀愀琀攀 最攀渀攀爀愀氀 氀攀搀最攀爀 攀渀琀爀椀攀猀⸀ 刀攀搀甀挀攀搀㰀戀爀㸀 employee aging from over 300 pages to under 50. Identified employee fraud of $160,000. Participated in SAP 椀洀瀀氀攀洀攀渀琀愀琀椀漀渀Ⰰ 挀爀攀愀琀椀渀最 瀀爀漀挀攀猀猀攀猀Ⰰ 搀漀挀甀洀攀渀琀愀琀椀漀渀Ⰰ 愀渀搀 琀爀愀椀渀椀渀最 昀漀爀 挀愀猀栀 洀愀渀愀最攀洀攀渀琀 愀渀搀 攀洀瀀氀漀礀攀攀 爀攀挀攀椀瘀愀戀氀攀猀⸀㰀戀爀㸀 COMPUTER SKILLS 圀椀渀搀漀眀猀Ⰰ 䴀䄀䌀 伀匀Ⰰ 匀儀䰀Ⰰ 䤀䤀匀Ⰰ 䴀椀挀爀漀猀漀昀琀 匀攀爀瘀攀爀Ⰰ 䄀瀀愀挀栀攀Ⰰ 䴀椀挀爀漀猀漀昀琀 伀昀昀椀挀攀Ⰰ 䤀洀愀最椀渀最Ⰰ 愀渀搀 伀䴀刀 猀挀愀渀渀攀爀猀㰀⼀瀀爀攀㸀㰀⼀搀椀瘀㸀 | 㰀⼀琀爀㸀
㰀℀嬀椀昀 ℀猀甀瀀瀀漀爀琀䰀椀渀攀䈀爀攀愀欀一攀眀䰀椀渀攀崀㸀㰀戀爀 猀琀礀氀攀㴀✀洀猀漀ⴀ猀瀀攀挀椀愀氀ⴀ挀栀愀爀愀挀琀攀爀㨀氀椀渀攀ⴀ戀爀攀愀欀✀㸀
| 㰀琀愀戀氀攀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀吀愀戀氀攀 戀漀爀搀攀爀㴀 挀攀氀氀猀瀀愀挀椀渀最㴀 挀攀氀氀瀀愀搀搀椀渀最㴀 眀椀搀琀栀㴀∀ ─∀ style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 椀渀 椀渀 椀渀 椀渀✀㸀 | |||
㰀搀椀瘀 愀氀椀最渀㴀挀攀渀琀攀爀㸀
㰀⼀琀爀㸀
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㰀⼀琀爀㸀
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㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀 椀渀 椀渀 椀渀 椀渀✀㸀
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