P HONE 8 0 1 - 9 4 6 - 7 3 1 8 • E - MA I L AMROWL E Y 1@GMA I L . COM
㔀 㠀 㐀 㠀 匀 吀伀一䔀 䈀 䰀唀 䘀 䘀 圀䄀夀 ∀†䬀䔀䄀 刀一 匀 Ⰰ 唀吀 䄀䠀 㠀 㐀 㠀㰀戀爀㸀
AMBER M . ROWL EY
伀䈀䨀䔀䌀吀䤀嘀䔀㰀戀爀㸀
Seeking a company who desires a strong and dedicated employee.
䤀 愀洀 氀漀漀欀椀渀最 昀漀爀 愀 挀栀愀氀氀攀渀最椀渀最 愀渀搀 氀漀渀最 琀攀爀洀 漀戀氀椀最愀琀椀漀渀 琀栀愀琀 眀椀氀氀㰀戀爀㸀
utilize my skills and give me the challenge I desire, and the
漀瀀瀀漀爀琀甀渀椀琀礀 琀漀 眀漀爀欀 甀瀀 椀渀 琀栀攀 漀爀最愀渀椀稀愀琀椀漀渀⸀ 䤀 愀洀 猀攀攀欀椀渀最㰀戀爀㸀
employment to advance my skills and give me the opportunity to
氀攀愀爀渀 洀漀爀攀 愀渀搀 琀漀 猀琀爀攀渀最琀栀攀渀 洀礀 挀甀爀爀攀渀琀 猀欀椀氀氀猀 愀渀搀 愀戀椀氀椀琀椀攀猀⸀㰀戀爀㸀
WORK EXPERIENCE
䄀甀最甀猀琀 ㈀ ㈀ 琀栀爀甀 倀爀攀猀攀渀琀 䐀攀愀氀攀爀吀爀愀挀欀㰀戀爀㸀
South Jordan, Utah
䄀猀猀漀挀椀愀琀攀搀 倀爀漀搀甀挀琀 䴀愀渀愀最攀爀㰀戀爀㸀
~ Develop Product Specifications for New Enhancements
縀 䐀攀瘀攀氀漀瀀 倀爀漀搀甀挀琀 匀瀀攀挀椀昀椀挀愀琀椀漀渀猀 昀漀爀 䴀愀椀渀琀攀渀愀渀挀攀 䘀椀砀攀猀㰀戀爀㸀
~ Maintain release schedule
縀 䴀愀椀渀琀愀椀渀 一攀眀 䌀愀猀攀 匀䰀䄀ᤀ猠㰀戀爀㸀
~ Maintain Engineering Case SLA’s
縀 䴀愀椀渀琀愀椀渀 瀀漀猀椀琀椀瘀攀 眀漀爀欀椀渀最 爀攀氀愀琀椀漀渀猀栀椀瀀 眀椀琀栀 攀砀琀攀爀渀愀氀 挀氀椀攀渀琀猀㰀戀爀㸀
~ Manage case load and release hours per release cycle.
䄀瀀爀椀氀 ㈀ 琀栀爀甀䄀甀最甀猀琀 ㈀ ㈀䐀攀愀氀攀爀吀爀愀挀欀 匀漀甀琀栀 䨀漀爀搀愀渀Ⰰ 唀琀愀栀㰀戀爀㸀
QA Analyst
縀 吀攀猀琀 渀攀眀 猀漀昀琀眀愀爀攀 搀攀瘀攀氀漀瀀洀攀渀琀Ⰰ㰀戀爀㸀
~ Test exiting software for bugs and defects,
縀 䐀漀挀甀洀攀渀琀 愀氀氀 戀甀最猀 愀渀搀 搀攀昀攀挀琀猀 椀渀 琀爀愀挀欀椀渀最 猀栀攀攀琀Ⰰ㰀戀爀㸀
~ Case write up for new cases to be tested,
縀 䄀猀猀椀猀琀 椀渀 瀀氀愀渀渀椀渀最 渀攀眀 猀漀昀琀眀愀爀攀 爀攀氀攀愀猀攀猀Ⰰ㰀戀爀㸀
~ Participate in High Performance Team meetings for planning new
猀漀昀琀眀愀爀攀 甀瀀最爀愀搀攀猀 漀爀 搀椀猀挀甀猀猀椀渀最 攀砀椀猀琀椀渀最 椀猀猀甀攀猀 椀渀 猀漀昀琀眀愀爀攀 琀漀 戀攀 昀椀砀攀搀⸀㰀戀爀㸀
February 2009 thru Present DealerTrack South Jordan, Utah
䰀攀瘀攀氀 匀甀瀀瀀漀爀琀 刀攀瀀㰀戀爀㸀
~ Customer Service,
縀 吀攀挀栀 匀甀瀀瀀漀爀琀Ⰰ㰀戀爀㸀
~ Specific training and knowledge in:
漀 䜀攀渀攀爀愀氀 䰀攀搀最攀爀 䄀瀀瀀氀椀挀愀琀椀漀渀Ⰰ㰀戀爀㸀
o Payroll Application,
漀 匀攀爀瘀椀挀攀 䐀攀瀀愀爀琀洀攀渀琀 䄀瀀瀀氀椀挀愀琀椀漀渀Ⰰ㰀戀爀㸀
o Parts Department Application
縀 䐀愀琀愀 䤀渀琀愀欀攀Ⰰ㰀戀爀㸀
~ Case Management,
縀 䌀愀猀攀 䄀渀愀氀礀猀椀猀Ⰰ㰀戀爀㸀
~ Verifying and documenting issues for fixes,
縀 圀漀爀欀椀渀最 眀椀琀栀 瀀爀漀搀甀挀琀 洀愀渀愀最攀爀猀 愀渀搀 攀渀最椀渀攀攀爀猀 琀漀 搀攀琀攀爀洀椀渀攀 眀栀攀爀攀㰀戀爀㸀
issues are coming from and what fixes would be appropriate,
縀 䐀漀挀甀洀攀渀琀椀渀最 琀椀洀攀 漀渀 氀漀渀最 瀀爀漀樀攀挀琀猀 昀漀爀 琀椀洀攀 洀愀渀愀最攀洀攀渀琀⸀㰀戀爀㸀
June 2007 thruFebruary 2009 Auto Zone Kearns, Utah
倀愀爀琀猀 匀愀氀攀猀 䴀愀渀愀最攀爀㰀戀爀㸀
~ Basic Sales,
縀 刀攀琀甀爀渀猀Ⰰ㰀戀爀㸀
~ Managing daily and nightly registers and monitoring cash flow.
縀 䴀愀渀愀最椀渀最 ㌀ 琀漀 㔀 攀洀瀀氀漀礀攀攀猀Ⰰ㰀戀爀㸀
~ Running daily sales fro $8,000 up to $20,000 per day,
縀 倀爀漀戀氀攀洀 猀漀氀瘀椀渀最Ⰰ 挀漀渀昀氀椀挀琀 爀攀猀漀氀甀琀椀漀渀Ⰰ 挀甀猀琀漀洀攀爀 猀愀琀椀猀昀愀挀琀椀漀渀Ⰰ㰀戀爀㸀
~ Daily and monthly filing and bookkeeping,
縀 䄀渀猀眀攀爀椀渀最 洀甀氀琀椀ⴀ氀椀渀攀 倀栀漀渀攀 猀礀猀琀攀洀Ⰰ㰀戀爀㸀
~ Commercial account establishment and maintenance.
一漀瘀攀洀戀攀爀㈀ 㜀琀栀爀甀 䘀攀戀爀甀愀爀礀㈀ 㠀 䌀漀氀甀洀戀椀愀 䌀漀氀氀攀最攀㰀戀爀㸀
Murray, Utah
䄀搀洀椀渀椀猀琀爀愀琀椀瘀攀 䄀猀猀椀猀琀愀渀琀㰀戀爀㸀
~ Answering multi-line phone system,
縀 倀爀攀瀀愀爀愀琀椀漀渀 愀渀搀 爀攀最椀猀琀爀愀琀椀漀渀 漀昀 猀琀甀搀攀渀琀猀Ⰰ㰀戀爀㸀
~ Data entry and filing of new students,
縀 匀挀栀攀搀甀氀椀渀最 猀琀甀搀攀渀琀猀 昀漀爀 琀攀猀琀猀Ⰰ㰀戀爀㸀
~ Scoring entrance exams,
縀 䘀椀氀椀渀最Ⰰ㰀戀爀㸀
~ New student packet preparation and mailing,
縀 吀攀猀琀 瀀爀漀挀琀漀爀⸀㰀戀爀㸀
EDUCATION
䨀愀渀甀愀爀礀 ㈀ 㔀 琀栀爀甀 䄀甀最甀猀琀 ㈀ 㠀 䌀漀氀甀洀戀椀愀 䌀漀氀氀攀最攀 䴀甀爀爀愀礀Ⰰ 唀琀愀栀㰀戀爀㸀
Bachelors of Arts in Criminal Justice
縀 䌀漀洀瀀氀攀琀攀搀 挀漀甀爀猀攀猀 猀甀挀栀 愀猀 䌀爀椀洀椀渀愀氀 䰀愀眀猀 漀昀 䔀瘀椀搀攀渀挀攀Ⰰ 䨀甀瘀攀渀椀氀攀㰀戀爀㸀
Justice, Criminology, Crime Scene Photography, Corrections and
倀攀渀漀氀漀最礀Ⰰ 倀漀氀椀挀攀 椀渀 愀 䐀攀洀漀挀爀愀琀椀挀 匀漀挀椀攀琀礀Ⰰ 愀渀搀 䨀甀搀椀挀椀愀氀 瀀爀漀挀攀猀猀⸀㰀戀爀㸀
August 2002 thru October 2004 Mountain West CollegeWVC, Utah
䄀猀猀漀挀椀愀琀攀猀 漀昀 䄀爀琀猀 椀渀 倀愀爀愀氀攀最愀氀⼀䰀攀最愀氀 䄀猀猀椀猀琀椀渀最㰀戀爀㸀
~
䐀爀愀昀琀攀搀 搀漀挀甀洀攀渀琀猀 猀甀挀栀 愀猀 愀渀 䄀瀀瀀攀氀氀愀渀琀ᤀ猠 戀爀椀攀昀Ⰰ 挀漀洀瀀氀愀椀渀琀猀 愀渀搀㰀戀爀㸀
answers, drafting contracts. Drafted family law documents such as
愀昀昀椀搀愀瘀椀琀猀Ⰰ 吀刀伀ᤀ猠Ⰰ 洀愀爀椀琀愀氀 猀攀瀀愀爀愀琀椀漀渀 愀最爀攀攀洀攀渀琀猀Ⰰ 洀漀琀椀漀渀 昀漀爀 吀刀伀Ⰰ㰀戀爀㸀
motion to modify child support, etc.
縀 䌀漀洀瀀氀攀琀攀搀 挀漀甀爀猀攀猀 猀甀挀栀 愀猀 䌀漀渀琀爀愀挀琀猀Ⰰ 吀漀爀琀猀Ⰰ 䌀爀椀洀椀渀愀氀 䰀愀眀Ⰰ 䔀琀栀椀挀猀Ⰰ㰀戀爀㸀
Civil Procedure, Wills, Trusts and Probate, Bankruptcy, and Family
䰀愀眀⸀㰀⼀瀀爀攀㸀㰀⼀搀椀瘀㸀
㰀⼀琀爀㸀