਀  㰀琀搀 眀椀搀琀栀㴀㄀㔀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㄀㈀⸀㔀瀀琀㬀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀✀㸀㰀䰀漀挀愀琀椀漀渀㸀

਀  㰀琀搀 眀椀搀琀栀㴀㄀㠀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㌀㔀⸀　瀀琀㬀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 㔀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Industry: Computer/IT਀  匀攀爀瘀椀挀攀猀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 ਀ 㰀⼀琀爀㸀 ਀  㰀琀搀 眀椀搀琀栀㴀㄀㠀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㌀㔀⸀　瀀琀㬀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 㔀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀戀㸀㰀䔀砀瀀攀爀椀攀渀挀攀吀椀琀氀攀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀 font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Sr਀  䤀吀 匀攀爀瘀椀挀攀 䴀愀渀愀最攀洀攀渀琀 䌀漀渀猀甀氀琀愀渀琀㰀⼀猀瀀愀渀㸀㰀⼀䔀砀瀀攀爀椀攀渀挀攀吀椀琀氀攀㸀㰀⼀戀㸀㰀猀瀀愀渀 style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family:਀  ∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 ਀ 㰀⼀琀爀㸀 ਀  㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀㬀栀攀椀最栀琀㨀㄀㄀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀  㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀㬀栀攀椀最栀琀㨀㄀㄀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀ 㰀⼀琀爀㸀 ਀  㰀琀搀 眀椀搀琀栀㴀㄀㠀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㌀㔀⸀　瀀琀㬀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 㔀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>• PepsiCo: Lead a team of six ITIL਀  匀攀爀瘀椀挀攀 䴀愀渀愀最攀爀猀 愀渀搀 挀攀爀琀椀昀椀攀搀 䤀吀 愀甀搀椀琀漀爀猀 椀渀 猀甀瀀瀀漀爀琀 漀昀 琀栀攀 䤀吀 匀攀爀瘀椀挀攀 Management Program. Responsible for development of the IT Service Management਀  猀琀爀愀琀攀最礀⸀ 䄀爀挀栀椀琀攀挀琀攀搀 愀渀搀 洀愀渀愀最攀搀 琀栀攀 昀漀氀氀漀眀椀渀最 瀀爀漀樀攀挀琀猀㬀 匀攀爀瘀椀挀攀 䐀攀猀欀 琀爀愀渀猀昀漀爀洀愀琀椀漀渀Ⰰ Service Catalog, CMDB, IT Asset Management and IT controls standardization.਀  䐀攀瘀攀氀漀瀀攀搀 挀漀洀瀀爀攀栀攀渀猀椀瘀攀 爀椀猀欀 愀猀猀攀猀猀洀攀渀琀 猀琀爀愀琀攀最礀 愀渀搀 琀漀漀氀猀攀琀 甀琀椀氀椀稀椀渀最 䌀伀䈀䤀吀Ⰰ CMMI, ISO 17799 and PMI to quickly identify and remediate SOX IT control਀  眀攀愀欀渀攀猀猀攀猀⸀ ∀†䐀伀圀 䌀栀攀洀椀挀愀氀Ⰰ 倀攀瀀猀椀䌀漀 愀渀搀 倀攀瀀挀漀㨀 䘀漀爀 攀愀挀栀 漀昀 琀栀攀猀攀 organization's, delivered an IT maturity assessment that baselined the਀  挀甀爀爀攀渀琀 䤀吀 猀攀爀瘀椀挀攀 洀愀渀愀最攀洀攀渀琀 挀愀瀀愀戀椀氀椀琀礀 愀渀搀 洀愀琀甀爀椀琀礀 氀攀瘀攀氀Ⰰ 椀搀攀渀琀椀昀椀攀搀 最愀瀀猀 in the current environment that were inhibiting the organizations ability to਀  洀愀琀甀爀攀Ⰰ 愀渀搀 瀀爀漀瘀椀搀攀搀 愀 猀琀爀愀琀攀最椀挀 䤀吀匀䴀 爀漀愀搀洀愀瀀 愀渀搀 瀀爀漀最爀愀洀 瀀氀愀渀 搀攀爀椀瘀攀搀 昀爀漀洀 the gap analysis prioritized by return on investment and business value਀  瀀漀琀攀渀琀椀愀氀⸀ ∀†䴀椀挀栀愀攀氀猀Ⰰ ☀焀甀漀琀㬀吀栀攀 䌀爀愀昀琀 匀琀漀爀攀☀焀甀漀琀㬀㨀 䐀攀瘀攀氀漀瀀攀搀 愀 䤀吀 戀甀猀椀渀攀猀猀 service catalog that clearly articulated all of the IT business services that਀  眀攀爀攀 戀攀椀渀最 搀攀氀椀瘀攀爀攀搀 戀礀 䤀吀 琀漀 琀栀攀 戀甀猀椀渀攀猀猀⸀ 䐀攀瘀攀氀漀瀀攀搀 愀渀搀 椀洀瀀氀攀洀攀渀琀攀搀 愀 Configuration and Asset Management policy, procedures, process documentation,਀  昀漀爀洀猀 愀渀搀 瀀漀猀椀琀椀漀渀 搀攀猀挀爀椀瀀琀椀漀渀猀⸀ 䐀攀氀椀瘀攀爀攀搀 匀攀爀瘀椀挀攀 䰀攀瘀攀氀 䄀最爀攀攀洀攀渀琀 ⠀匀䰀䄀⤀ training/workshop that educated staff on SLAs, operating level agreements and਀  甀渀搀攀爀瀀椀渀渀椀渀最 挀漀渀琀爀愀挀琀猀 搀攀瘀攀氀漀瀀洀攀渀琀 愀渀搀 洀愀椀渀琀攀渀愀渀挀攀⸀ ∀†匀漀甀爀挀攀䌀漀爀瀀㨀 䐀攀氀椀瘀攀爀攀搀 an information risk assessment by developing an asset based threat profile, identifying਀  椀渀昀漀爀洀愀琀椀漀渀 猀攀挀甀爀椀琀礀 愀渀搀 瀀爀漀挀攀猀猀椀渀最 瘀甀氀渀攀爀愀戀椀氀椀琀椀攀猀Ⰰ 攀瘀愀氀甀愀琀椀渀最 椀渀昀漀爀洀愀琀椀漀渀 controls and vulnerabilities and developing recommendations and plans਀  甀琀椀氀椀稀椀渀最 挀漀渀琀爀漀氀 漀戀樀攀挀琀椀瘀攀猀 昀爀漀洀 䌀伀䈀䤀吀 眀栀椀挀栀 搀椀爀攀挀琀氀礀 愀氀椀最渀攀搀 眀椀琀栀 Sarbanes-Oxley regulatory requirements.

਀  㰀琀搀 眀椀搀琀栀㴀㄀㔀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㄀㈀⸀㔀瀀琀㬀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀✀㸀㰀䰀漀挀愀琀椀漀渀㸀

਀  㰀琀搀 眀椀搀琀栀㴀㄀㠀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㌀㔀⸀　瀀琀㬀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 㔀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Industry: Management਀  䌀漀渀猀甀氀琀椀渀最 匀攀爀瘀椀挀攀猀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 ਀ 㰀⼀琀爀㸀 ਀  㰀琀搀 眀椀搀琀栀㴀㄀㠀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㌀㔀⸀　瀀琀㬀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 㔀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀戀㸀㰀䔀砀瀀攀爀椀攀渀挀攀吀椀琀氀攀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀 font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>ITIL਀  䌀漀愀挀栀㰀⼀猀瀀愀渀㸀㰀⼀䔀砀瀀攀爀椀攀渀挀攀吀椀琀氀攀㸀㰀⼀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀 "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>

਀  㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀㬀栀攀椀最栀琀㨀㄀㄀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀  㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀㬀栀攀椀最栀琀㨀㄀㄀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀ 㰀⼀琀爀㸀 ਀  㰀琀搀 眀椀搀琀栀㴀㄀㠀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㌀㔀⸀　瀀琀㬀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 㔀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>6/2005 - 3/2006

਀  㰀琀搀 眀椀搀琀栀㴀㄀㠀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㌀㔀⸀　瀀琀㬀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 㔀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>Industry: Healthcare਀  匀攀爀瘀椀挀攀猀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 ਀ 㰀⼀琀爀㸀 ਀  㰀琀搀 眀椀搀琀栀㴀㄀㠀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㌀㔀⸀　瀀琀㬀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 㔀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀戀㸀㰀䔀砀瀀攀爀椀攀渀挀攀吀椀琀氀攀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀 font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>IT਀  匀攀爀瘀椀挀攀 䐀攀猀欀 吀爀愀渀猀昀漀爀洀愀琀椀漀渀 䴀愀渀愀最攀爀㰀⼀猀瀀愀渀㸀㰀⼀䔀砀瀀攀爀椀攀渀挀攀吀椀琀氀攀㸀㰀⼀戀㸀㰀猀瀀愀渀 style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family:਀  ∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 ਀ 㰀⼀琀爀㸀 ਀  㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀㬀栀攀椀最栀琀㨀㄀㄀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀  㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀㬀栀攀椀最栀琀㨀㄀㄀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀ 㰀⼀琀爀㸀 ਀  㰀琀搀 眀椀搀琀栀㴀㄀㠀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㌀㔀⸀　瀀琀㬀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 㔀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>- Developed, planned and built a਀  琀攀愀洀 漀昀 ㄀㔀 攀渀琀攀爀瀀爀椀猀攀 挀漀渀猀甀氀琀愀渀琀猀 琀漀 琀爀愀渀猀昀漀爀洀 琀栀攀 䬀倀䤀吀 渀愀琀椀漀渀愀氀 栀攀氀瀀搀攀猀欀 into a world class virtual service desk. My plan included advanced telephony਀  挀愀瀀愀戀椀氀椀琀椀攀猀Ⰰ 欀渀漀眀氀攀搀最攀 挀攀渀琀攀爀攀搀 猀甀瀀瀀漀爀琀 ⠀䬀䌀匀⤀Ⰰ 瀀爀漀挀攀猀猀 愀渀搀 瀀爀漀挀攀搀甀爀攀猀Ⰰ 漀爀最愀渀椀稀愀琀椀漀渀愀氀 structure, business operations, analyst training and end to end monitoring.-਀  䄀爀挀栀椀琀攀挀琀攀搀 攀渀琀攀爀瀀爀椀猀攀 挀爀椀琀椀挀愀氀 椀渀挀椀搀攀渀琀 洀愀渀愀最攀洀攀渀琀 猀漀氀甀琀椀漀渀 挀愀瀀愀戀氀攀 漀昀 reducing the time to gather required resources from 30 to two minutes.਀  䐀攀瘀攀氀漀瀀攀搀 愀渀搀 椀洀瀀氀攀洀攀渀琀攀搀 琀爀愀椀渀椀渀最 琀栀愀琀 猀椀最渀椀昀椀挀愀渀琀氀礀 攀渀栀愀渀挀攀搀 琀栀攀 capabilities of the current critical incident management staff in the areas਀  漀昀 挀爀椀猀椀猀 洀愀渀愀最攀洀攀渀琀 戀攀猀琀 瀀爀愀挀琀椀挀攀猀Ⰰ 眀漀爀欀椀渀最 甀渀搀攀爀 攀砀琀爀攀洀攀 瀀爀攀猀猀甀爀攀 愀渀搀 leadership in a crisis. Developed critical incident management process and਀  瀀爀漀挀攀搀甀爀攀猀 琀栀愀琀 昀愀挀椀氀椀琀愀琀攀 琀椀洀攀氀礀 爀攀猀琀漀爀愀琀椀漀渀 漀昀 猀攀爀瘀椀挀攀 愀渀搀 攀渀愀戀氀攀 攀砀瀀攀搀椀琀攀搀 problem root cause analysis.- Designed enterprise solution to reduce new hire਀  伀渀䈀漀愀爀搀椀渀最 昀爀漀洀 琀攀渀 搀愀礀猀 琀漀 㐀㠀 栀漀甀爀猀⸀ 吀栀椀猀 瀀爀漀挀攀猀猀 椀渀挀氀甀搀攀搀 愀渀 攀渀琀攀爀瀀爀椀猀攀 眀攀戀 application, vendor management, account provisioning and a single point of਀  挀漀渀琀愀挀琀 挀漀渀挀椀攀爀最攀 搀攀猀欀⸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀 ਀ 㰀⼀琀爀㸀 ਀  㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀㬀栀攀椀最栀琀㨀㄀㄀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀  㰀琀搀 猀琀礀氀攀㴀✀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 　椀渀㬀栀攀椀最栀琀㨀㄀㄀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀ 㰀⼀琀爀㸀 ਀  㰀琀搀 眀椀搀琀栀㴀㄀㠀　 瘀愀氀椀最渀㴀琀漀瀀 猀琀礀氀攀㴀✀眀椀搀琀栀㨀㄀㌀㔀⸀　瀀琀㬀瀀愀搀搀椀渀最㨀　椀渀 　椀渀 　椀渀 㔀⸀㈀㔀瀀琀✀㸀㰀⼀琀搀㸀 ਀  㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀 mso-fareast-font-family:"Times New Roman"'>1/2004 - 6/2005