㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䌀漀漀爀搀椀渀愀琀攀搀
engineering efforts for POC solutions in the lab for production deployment
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䐀攀昀椀渀攀搀
technology call flows for Virtual Hold solutions for in call treatment
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀匀漀氀甀琀椀漀渀
architecture was based on the ITIL service design development
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀唀琀椀氀椀稀攀搀
F5 to create VIPs for Public facing IPs for VHT solutions
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䌀爀攀愀琀攀搀
architecture design for using GVP 8.1 ( Genesys SIP and Genesys 䴀攀搀椀愀 匀攀爀瘀攀爀猀 ⤀ 㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀倀爀漀瘀椀搀攀搀
architecture review of the Unified Communications Framework for 椀洀瀀氀攀洀攀渀琀愀琀椀漀渀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䤀洀瀀氀攀洀攀渀琀攀搀
different routing strategies using IRD and Skills Based Routing methodologies
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀嘀愀氀椀搀愀琀攀搀
solution architecture for both Natural Language for implementation of Garbage 䜀爀愀洀洀愀爀猀 愀渀搀 匀䰀䴀 ⠀匀琀愀琀椀猀琀椀挀愀氀 䰀愀渀最甀愀最攀 䴀漀搀攀氀椀渀最 ⤀ 琀栀爀漀甀最栀 琀栀攀 吀攀氀氀䴀攀 䌀氀漀甀搀
based IVR
㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㠀㈀⸀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀 椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㌀ 氀攀瘀攀氀 氀昀漀㈀㬀
tab-stops:list .5in'>·Architected 愀 猀漀氀甀琀椀漀渀 琀漀 戀甀椀氀搀 愀 䈀椀最 䐀愀琀愀 椀渀椀琀椀愀琀椀瘀攀 昀漀爀 䌀愀氀氀 䌀攀渀琀攀爀 吀攀氀攀挀漀洀 䐀愀琀愀 愀渀搀
analysis using Hive and Pig 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㠀㈀⸀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀 椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㌀ 氀攀瘀攀氀 氀昀漀㈀㬀
tab-stops:list .5in'>·Utilized 戀漀琀栀 猀琀爀甀挀琀甀爀攀搀 愀渀搀 甀渀猀琀爀甀挀琀甀爀攀搀 搀愀琀愀 椀渀 琀栀攀 挀愀氀氀 挀攀渀琀攀爀 琀漀 搀攀琀攀爀洀椀渀攀
business needs of the customer resulting in a change of business logic 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㠀㈀⸀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀 椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㌀ 氀攀瘀攀氀 氀昀漀㈀㬀
tab-stops:list .5in'>·Captured 愀氀氀 挀愀氀氀 挀攀渀琀攀爀 甀渀猀琀爀甀挀琀甀爀攀搀 搀愀琀愀 爀攀氀愀琀椀渀最 琀漀 挀愀氀氀 挀攀渀琀攀爀 猀琀愀琀椀猀琀椀挀猀 愀渀搀
converting speech to text 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㠀㈀⸀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀 椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㌀ 氀攀瘀攀氀 氀昀漀㈀㬀
tab-stops:list .5in'>·ETL 漀昀 䌀愀氀氀 䌀攀渀琀攀爀 䌀䐀刀 爀攀挀漀爀搀猀 愀渀搀 漀琀栀攀爀 吀攀氀攀挀漀洀 匀琀愀琀椀猀琀椀挀猀 椀渀 䠀椀瘀攀 䄀爀挀栀椀琀攀挀琀甀爀攀
in XML format into HDFS 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㠀㈀⸀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀 椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㌀ 氀攀瘀攀氀 氀昀漀㈀㬀
tab-stops:list .5in'>·Implemented 倀伀䌀猀 眀椀琀栀 䌀氀漀甀搀 戀愀猀攀搀 愀渀搀 瘀椀爀琀甀愀氀椀稀愀琀椀漀渀 琀攀挀栀渀漀氀漀最椀攀猀 氀椀欀攀 嘀洀眀愀爀攀 愀渀搀 䔀䌀㈀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䈀甀椀氀琀
RESTFUL web services and consumed RESTFUL web services
㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㠀㈀⸀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀 椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㌀ 氀攀瘀攀氀 氀昀漀㈀㬀
tab-stops:list .5in'>·Worked 眀椀琀栀 漀甀琀猀椀搀攀 攀渀最椀渀攀攀爀椀渀最 琀攀愀洀猀 琀漀 洀椀最爀愀琀攀 漀昀 愀瀀瀀氀椀挀愀琀椀漀渀猀 昀爀漀洀 䴀椀挀爀漀猀漀昀琀
OCS to the new Microsoft Lync 2013 Architecture and SalesForce 䤀渀琀攀最爀愀琀椀漀渀 㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䴀漀搀椀昀椀攀搀
Salesforce integration screen pop with the telephony system to use ANI as the 欀攀礀 琀漀 瀀漀瀀甀氀愀琀攀 琀栀攀 挀漀爀爀攀挀琀 挀甀猀琀漀洀攀爀 椀渀昀漀爀洀愀琀椀漀渀 㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀圀漀爀欀攀搀
with business partners on Skills based routing strategies in conjunction with 䤀刀䐀 昀漀爀 栀椀最栀 渀攀琀 眀漀爀琀栀 挀氀椀攀渀琀猀⸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀圀漀爀欀攀搀
with different line of business to enhance current architecture to solve 瀀爀漀戀氀攀洀猀 愀渀搀 攀渀栀愀渀挀攀 渀攀眀 昀甀渀挀琀椀漀渀愀氀椀琀礀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䄀爀挀栀椀琀攀挀琀
different telephony and software based solutions for the Retirement and 圀攀愀氀琀栀 䴀愀渀愀最攀洀攀渀琀 搀椀瘀椀猀椀漀渀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀圀漀爀欀攀搀
with developers and other domain architects to validate solutions and address 愀爀挀栀椀琀攀挀琀甀爀攀 挀漀渀挀攀爀渀猀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䈀甀椀氀琀
solutions based on Genesys Platform SDK and Genesys versions 8.1
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䤀渀琀攀最爀愀琀攀搀
Feeding of records into the dialer once VS Service validated records
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀圀漀爀欀攀搀
with business to design intelligent based routing solutions for dynamic 愀氀氀漀挀愀琀椀漀渀 漀昀 愀最攀渀琀猀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀吀爀愀挀欀攀搀
call center bus using multiple tools Envision, Logs on Avaya AES 4.2, Logs on 䌀栀漀爀搀椀愀渀琀 䘀匀 㘀⸀㐀 愀渀搀 㘀⸀㔀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㠀㈀⸀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀 椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㜀 氀攀瘀攀氀 氀昀漀㐀㬀
tab-stops:list .5in'>·Lead 搀攀瘀攀氀漀瀀洀攀渀琀 琀攀愀洀 愀渀搀 最氀漀戀愀氀 搀攀瀀氀漀礀洀攀渀琀 琀攀愀洀 琀漀 䄀猀椀愀 倀愀挀椀昀椀挀Ⰰ 䔀甀爀漀瀀攀Ⰰ 䴀椀搀搀氀攀
East, Latin America and Asia-Pacific for Google Offices 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㠀㈀⸀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀 椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㜀 氀攀瘀攀氀 氀昀漀㐀㬀
tab-stops:list .5in'>·Helped 戀甀椀氀搀 椀渀琀攀最爀愀琀攀搀 愀瀀瀀氀椀挀愀琀椀漀渀猀☀渀戀猀瀀㬀 眀椀琀栀 㰀戀㸀䜀漀漀最氀攀 䔀渀琀攀爀瀀爀椀猀攀 䄀瀀瀀氀椀挀愀琀椀漀渀猀㰀⼀戀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀圀漀爀欀攀搀
with Android SDK and build internal Google applications with GoogleVoice
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䈀甀椀氀琀
IMS features using dynamic allocation of conferencing participants detailing 瀀爀攀猀攀渀挀攀㰀⼀猀瀀愀渀㸀㰀⼀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀倀爀漀最爀愀洀洀攀搀
IVR call flows and dial plan to direct users through system to capture 瀀椀渀⼀挀漀渀昀攀爀攀渀挀攀 搀愀琀愀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀唀猀攀搀
Agile Software Development and managed QA Team for automated testing with 䤀堀䤀䄀 甀琀椀氀椀稀椀渀最 氀漀愀搀 琀攀猀琀椀渀最 瀀氀甀猀 瀀攀爀昀漀爀洀愀渀挀攀 琀攀猀琀椀渀最 挀爀攀愀琀椀渀最 匀䤀倀 挀愀氀氀猀
simulating RTP streams
㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㠀㈀⸀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀 椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㜀 氀攀瘀攀氀 氀昀漀㐀㬀
tab-stops:list .5in'>·Created 瀀爀漀樀攀挀琀 瀀氀愀渀猀 昀漀爀 䜀漀漀最氀攀 䌀漀渀昀攀爀攀渀挀攀Ⰰ 䜀漀漀最氀攀 嘀漀椀挀攀洀愀椀氀 Ⰰ 䜀漀漀最氀攀 䘀愀砀 猀漀氀甀琀椀漀渀猀
using open source VoIP applications using Asterisk and Freeswitch saving 1 洀椀氀氀椀漀渀 搀漀氀氀愀爀猀 瀀攀爀 礀攀愀爀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䤀渀琀攀最爀愀琀攀搀
Audio Conferencing and Video Conferencing solution with Codian/ Tanberg video 戀爀椀搀最攀猀 䠀⸀㈀㘀㐀Ⰰ 䠀⸀㌀㈀㌀Ⰰ 匀刀吀倀 愀渀搀 猀琀愀渀搀愀爀搀 匀䤀倀 眀椀琀栀 䘀爀攀攀猀眀椀琀挀栀 愀渀搀 䄀猀琀攀爀椀猀欀
1.4.1
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀刀攀瘀椀攀眀攀搀
Asterisk / Freeswitch/Java/Ajax architectural VoIP design for end to end 猀漀氀甀琀椀漀渀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䠀攀氀瀀攀搀
architect geographical load balancing of all products for disaster recovery, 昀愀椀氀漀瘀攀爀 漀昀 琀攀氀攀挀漀洀 䄀瘀愀礀愀 匀䔀匀 匀䤀倀 匀攀爀瘀攀爀猀 ⠀䤀倀 倀䈀堀⤀ 㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀圀漀爀欀攀搀
with creating test harness using IxVoice to test QoS services for SIP 猀攀爀瘀椀挀攀猀 愀渀搀 攀渀搀瀀漀椀渀琀猀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䐀攀瘀攀氀漀瀀攀搀
FoIP solution using Enterprise Hylafax servers leveraging T.38 and Mediant 䄀甀搀椀漀挀漀搀攀猀 戀漀砀攀猀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䰀攀瘀攀爀愀最攀搀
and integrated conferencing system with Google Talk and enabling the G.722 挀漀搀攀挀猀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䐀攀瀀氀漀礀攀搀
and developed Google virtualization technology to replace Avaya’s Audix 瘀漀椀挀攀洀愀椀氀 猀漀氀甀琀椀漀渀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
Farmers 䤀渀猀甀爀愀渀挀攀⠀娀甀爀椀挀栀 䘀椀渀愀渀挀椀愀氀 匀攀爀瘀椀挀攀猀⤀ ⼀ 㔀 ጀ†⼀ 㜀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀
style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'> 㰀栀㌀ 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀
1.0in;margin-bottom:.0001pt;text-indent:-.5in;page-break-after:avoid'>: Call Center Integration Architect / Project 䴀愀渀愀最攀爀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀
"Times New Roman"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt'>OS /Environment: Windows ServerLanguages: .NET and C# 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䌀漀漀爀搀椀渀愀琀攀搀
technical and business teams on a 50 million dollar call center 爀攀ⴀ攀渀最椀渀攀攀爀椀渀最 瀀爀漀樀攀挀琀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䐀攀昀椀渀攀搀
functional workflows with multiple points of entry such as: eFax, E-mail, 䌀愀氀氀猀Ⰰ 圀攀戀挀栀愀琀 愀渀搀 漀琀栀攀爀 昀漀爀洀猀 漀昀 挀漀爀爀攀猀瀀漀渀搀攀渀挀攀☀渀戀猀瀀㬀☀渀戀猀瀀㬀 㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀圀漀爀欀攀搀
with Avaya Premise based routing with Genesys Voice Portal ( GVP ) 7.1 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䌀爀攀愀琀攀搀
project plans for development, rollout, consolidation of 20 small call 挀攀渀琀攀爀猀Ⰰ 愀渀搀 洀椀最爀愀琀椀漀渀 漀昀 戀甀猀椀渀攀猀猀 眀漀爀欀昀氀漀眀 瀀爀漀挀攀猀猀攀猀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䘀愀挀椀氀椀琀愀琀攀搀
and defined KPIs(Key Performance indicators) for the call center and 戀攀渀挀栀洀愀爀欀猀㰀⼀猀瀀愀渀㸀㰀⼀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀倀爀漀瘀椀搀攀搀
business cases for routing through menus and implemented skills based routing 甀猀椀渀最 䌀吀䤀 猀挀爀攀攀渀 瀀漀瀀猀 眀椀琀栀 搀愀琀愀 挀漀氀氀攀挀琀攀搀 椀渀 琀栀攀 䤀嘀刀 挀愀氀氀 昀氀漀眀猀㰀⼀猀瀀愀渀㸀㰀⼀戀㸀㰀猀瀀愀渀
style='mso-fareast-font-family:"Times New Roman"'>
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀圀漀爀欀攀搀
with the telecom team to implement Nortel Periphonics IVR and administer 愀氀愀爀洀猀 琀漀 欀攀攀瀀 猀攀爀瘀攀爀猀 爀甀渀渀椀渀最㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䴀漀搀椀昀椀攀搀
business call flows to take full advantage of the tight integration of the IVR, 䌀吀䤀Ⰰ 䌀刀䴀 猀礀猀琀攀洀猀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䜀攀渀攀爀愀琀攀搀
call center reports to better manage the call center in real time, hourly, 搀愀椀氀礀Ⰰ 洀漀渀琀栀氀礀 瀀攀爀椀漀搀猀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䴀愀砀椀洀椀稀攀搀
the CTI and IVR servers to match the call center service level goals
㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㠀㈀⸀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀 椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㤀 氀攀瘀攀氀 氀昀漀㘀㬀
tab-stops:list .5in'>·Implemented 戀愀猀椀挀 䜀攀渀攀猀礀猀 昀爀愀洀攀眀漀爀欀 愀渀搀 吀ⴀ匀攀爀瘀攀爀 椀渀猀琀愀氀氀愀琀椀漀渀猀 漀渀 琀栀攀 洀愀渀愀最攀洀攀渀琀 氀愀礀攀爀 琀漀
provide verbose logging services for troubleshooting 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㠀㈀⸀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀 椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㤀 氀攀瘀攀氀 氀昀漀㘀㬀
tab-stops:list .5in'>·Provided 洀愀椀渀琀攀渀愀渀挀攀 漀昀 愀瀀瀀氀椀挀愀琀椀漀渀猀 漀渀 琀栀攀 愀最攀渀琀 搀攀猀欀琀漀瀀 愀渀搀 戀愀挀欀攀渀搀 猀礀猀琀攀洀猀 琀栀愀琀
serviced these clients 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㠀㈀⸀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀 椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㤀 氀攀瘀攀氀 氀昀漀㘀㬀
tab-stops:list .5in'>·Modified 䔀匀䈀 䌀漀搀攀 椀渀 䌀⬀⬀ 琀漀 氀攀瘀攀爀愀最攀 䌀漀爀戀愀 伀爀戀猀 琀漀 甀猀攀 氀漀最椀挀 琀漀 椀渀琀攀爀昀愀挀攀 琀漀 漀爀搀攀爀
management for telecom products 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㠀㈀⸀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀 椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㤀 氀攀瘀攀氀 氀昀漀㘀㬀
tab-stops:list .5in'>·Connected 眀椀琀栀 戀椀氀氀椀渀最 愀瀀瀀氀椀挀愀琀椀漀渀 眀攀戀 猀攀爀瘀椀挀攀猀 眀椀琀栀 甀猀椀渀最 圀攀戀猀瀀栀攀爀攀 䄀瀀瀀氀椀挀愀琀椀漀渀 匀攀爀瘀攀爀
Enterprise service Bus ( ESB) 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀唀猀攀搀
WSDL to consume or create webservices through the eTom model 㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䈀甀椀氀琀
a J2EE application to work in multiple J2EE containers Weblogic, Websphere 愀渀搀 䨀戀漀猀猀㰀⼀猀瀀愀渀㸀㰀⼀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䐀攀瀀氀漀礀攀搀
a disaster recovery solution using multiple Genesys T-Servers in multiple 挀愀氀氀 挀攀渀琀攀爀猀 搀漀洀攀猀琀椀挀 愀渀搀 漀甀琀猀漀甀爀挀攀搀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀圀漀爀欀攀搀
with other groups to coordinate the telecom deployment of multiple systems 昀漀爀 挀栀愀渀最攀 洀愀渀愀最攀洀攀渀琀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀刀漀甀琀攀搀
the integrated SIP/VoIP/TDM calls through to the international call centers
㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㠀㈀⸀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀 椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㤀 氀攀瘀攀氀 氀昀漀㘀㬀
tab-stops:list .5in'>·Utilized 愀 匀伀䄀 ⠀匀攀爀瘀椀挀攀 伀爀椀攀渀琀攀搀 䄀爀挀栀椀琀攀挀琀甀爀攀⤀ 愀渀搀 琀栀攀 䔀匀䈀 ⠀䔀渀琀攀爀瀀爀椀猀攀 匀攀爀瘀椀挀攀猀 䈀甀猀⤀
with Microsoft .NET web services and Java domain adapters to support the eTom ⠀吀攀氀攀挀漀洀 䴀愀渀愀最攀洀攀渀琀 䘀漀爀甀洀 猀琀愀渀搀愀爀搀猀⤀ 㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀圀漀爀欀攀搀
with business units to identify gaps in the call center metrics to increase 瘀椀猀椀戀氀礀 漀昀 琀栀攀 刀伀䤀 漀昀 琀攀氀攀挀漀洀 瀀甀爀挀栀愀猀攀猀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䤀渀琀攀最爀愀琀攀搀
with legacy Cisco ICM hardware and call routing to outsourced Vendors using 䤀倀䌀䌀 㜀⸀㌀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䄀爀挀栀椀琀攀挀琀攀搀
a call center VoIP solution using the UML Models to conform to the eTom and 伀匀匀⼀䨀 猀琀愀渀搀愀爀搀猀 眀椀琀栀 䄀挀琀椀瘀攀 䐀椀爀攀挀琀漀爀礀 椀洀瀀氀攀洀攀渀琀愀琀椀漀渀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀倀愀爀琀椀挀椀瀀愀琀攀搀
in the vendor selection process RFI, RFP and technical evaluations
㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt'>Developed midlets for multiple platforms like: 圀椀渀搀漀眀猀 䌀䔀Ⰰ 倀愀氀洀 伀匀Ⰰ 䌀䐀䴀䄀 攀渀愀戀氀攀搀 搀攀瘀椀挀攀猀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀
font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt'>Programmed using Qualcomm’s SDK Brew to develop 眀椀爀攀氀攀猀猀 愀瀀瀀氀椀挀愀琀椀漀渀猀 昀漀爀 洀漀戀椀氀攀 搀攀瘀椀挀攀猀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀
font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt'>Server side EJB Development interfacing with Aligo 䴀漀戀椀氀攀 愀瀀瀀氀椀挀愀琀椀漀渀 猀攀爀瘀攀爀Ⰰ 愀渀搀 圀攀戀氀漀最椀挀 㘀⸀ 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀
font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt'>Standardized applications to be J2ME compliant as well 愀猀 挀漀渀昀漀爀洀椀渀最 琀漀 䴀䤀䐀倀 ⸀ Ⰰ 䌀䰀䐀䌀 ⸀ ☀渀戀猀瀀㬀☀渀戀猀瀀㬀 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀
font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt'>Created server side code to manage and interface with 攀渀琀攀爀瀀爀椀猀攀 愀瀀瀀氀椀挀愀琀椀漀渀猀 甀猀椀渀最 ⸀一䔀吀 愀渀搀 堀䴀䰀 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀
font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt'>Implemented SSL security on mobile devices from server 琀漀 洀漀戀椀氀攀 搀攀瘀椀挀攀 昀漀爀 攀渀琀攀爀瀀爀椀猀攀 猀漀氀甀琀椀漀渀猀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀
font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt'>Opened Socket connections over the SSL through ports 戀攀栀椀渀搀 最愀琀攀眀愀礀 猀攀爀瘀攀爀猀 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀㔀椀渀㬀
margin-bottom:.0001pt;text-indent:.5in'>Network Associates5/00 – 9/00 㰀栀㌀ 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀
1.0in;margin-bottom:.0001pt;text-indent:-.5in;page-break-after:avoid'>Location: Santa Clara Californiahttp://www.realmarket.com/news/magicsolutions090700.html 㰀栀㌀ 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀
1.0in;margin-bottom:.0001pt;text-indent:-.5in;page-break-after:avoid'>Position: 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt'>OS /Environment: Solaris, WindowsLanguages: C++ 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt;text-align:justify'>Integrated CTI Application with the 䴀愀最椀挀 匀漀氀甀琀椀漀渀猀 攀䌀刀䴀 瀀愀挀欀愀最攀 甀猀椀渀最 吀䄀倀䤀Ⰰ 䨀吀䄀倀䤀 䄀倀䤀猀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀
8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt;text-align:justify'>Evaluated and integrated third 瀀愀爀琀礀 䤀嘀刀 瘀攀渀搀漀爀猀 氀椀欀攀 䄀氀琀椀琀甀搀攀Ⰰ 䜀攀渀攀猀礀猀 㔀⸀ 昀漀爀 瀀爀漀樀攀挀琀 挀漀漀爀搀椀渀愀琀椀漀渀 琀漀
integrate with NAI Magic Solutions 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀⸀㔀椀渀㬀
margin-bottom:.0001pt;text-align:justify'>PushPop Server - a 䴀甀氀琀椀琀栀爀攀愀搀 ⠀䨀㈀䔀䔀⤀ 眀栀椀挀栀 洀愀渀愀最攀猀 琀栀攀 眀攀戀 愀最攀渀琀 挀氀椀攀渀琀 挀漀渀渀攀挀琀椀漀渀猀Ⰰ 戀甀猀椀渀攀猀猀
logic for information search, URL building and Web Messaging ( 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀⸀㔀椀渀㬀
margin-bottom:.0001pt;text-align:justify'>CTI Control Panel – a 戀爀漀眀猀攀爀 戀愀猀攀搀 挀漀渀琀爀漀氀 瀀愀渀攀氀 昀漀爀 琀栀攀 䌀吀䤀 昀甀渀挀琀椀漀渀愀氀椀琀礀 昀漀爀 愀 眀攀戀 挀氀椀攀渀琀 ⠀刀䴀䤀Ⰰ
Java, ) 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀㈀⸀㔀椀渀㬀
margin-bottom:.0001pt;text-align:justify'>CTI Service – an EJB for 挀漀氀氀攀挀琀椀渀最 琀攀氀攀瀀栀漀渀攀 椀渀昀漀爀洀愀琀椀漀渀 昀爀漀洀 倀䈀堀 琀栀爀漀甀最栀 琀栀攀 䰀甀挀攀渀琀 䌀攀渀琀爀攀嘀甀
Telephony Server (J2EE, JSP, JTAPI) 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt;text-align:justify'>Created and led the documentation 琀攀愀洀 琀漀 挀漀漀爀搀椀渀愀琀攀搀 琀栀攀 攀昀昀漀爀琀 琀漀 挀爀攀愀琀攀 甀猀攀昀甀氀 甀猀攀爀 搀漀挀甀洀攀渀琀愀琀椀漀渀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt;text-align:justify'>Used Microsoft XML DOM expedite 搀愀琀愀 攀砀挀栀愀渀最攀 戀攀琀眀攀攀渀 攀砀琀攀爀渀愀氀 愀渀搀 椀渀琀攀爀渀愀氀 搀愀琀愀 猀漀甀爀挀攀猀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt;text-align:justify'>Implemented transport layer 猀攀挀甀爀椀琀礀 甀猀椀渀最 一攀琀眀漀爀欀 䄀猀猀漀挀椀愀琀攀猀 倀䜀倀 圀椀渀猀漀挀欀 猀攀挀甀爀椀琀礀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀
8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt;text-align:justify'>Worked with the Telephony 䄀搀洀椀渀椀猀琀爀愀琀漀爀 琀漀 椀洀瀀氀攀洀攀渀琀 琀攀猀琀椀渀最 眀椀琀栀 愀 氀椀瘀攀 䰀甀挀攀渀琀 䐀攀昀椀渀椀琀礀 䜀㌀ 匀眀椀琀挀栀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt;text-align:justify'>Managed and worked with other developers 琀漀 挀爀攀愀琀攀 愀 挀漀搀攀 戀愀猀攀 琀漀 椀洀瀀氀攀洀攀渀琀 愀 琀漀琀愀氀氀礀 䐀䠀吀䴀䰀 瀀愀最攀 眀椀琀栀 䨀愀瘀愀 匀挀爀椀瀀琀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀栀㘀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀
1.25in;margin-bottom:.0001pt;text-indent:-.8in;page-break-after:avoid'>Macmillan 䌀漀洀瀀甀琀攀爀 倀甀戀氀椀猀栀椀渀最 㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㈀⸀ 瀀琀㬀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀
"Times New Roman";font-weight:normal'>3/00 ጀ†㔀⼀ 㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀
"Times New Roman"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀㰀戀㸀⠀儀唀䔀 倀甀戀氀椀猀栀椀渀最⤀ 㰀⼀戀㸀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀栀㌀ 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀
.5in;margin-bottom:.0001pt;page-break-after:avoid'>Position: 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt'>Evaluated COM and CORBA solutions utilizing XML 愀渀搀☀渀戀猀瀀㬀 堀䠀吀䴀䰀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt'>Verified XML and XHTML 1.0 for the new standards 愀搀漀瀀琀攀搀 戀礀 琀栀攀 圀㌀䌀 挀漀渀猀漀爀琀椀甀洀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt'>Suggested more real world programming examples to 戀攀琀琀攀爀 攀砀瀀氀愀椀渀 愀搀漀瀀琀攀搀 堀䴀䰀 猀琀愀渀搀愀爀搀猀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀
"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀☀渀戀猀瀀㬀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀
8.5pt;font-family:"Arial","sans-serif"'> 㰀栀㌀ 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀
1.0in;margin-bottom:.0001pt;text-indent:-.5in;page-break-after:avoid'>(QUE Publishing) ContractTechnical 䔀搀椀琀漀爀㰀⼀猀瀀愀渀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀
"Times New Roman"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀⸀ 瀀琀✀㸀☀渀戀猀瀀㬀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀
8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt'>Technical Editor for a QUE Publishing : “Developing 䔀渀琀攀爀瀀爀椀猀攀 䄀瀀瀀氀椀挀愀琀椀漀渀猀☀渀戀猀瀀㬀 ⴀ 䄀渀 䤀洀瀀甀爀椀猀琀ᤀ猠 嘀椀攀眀ᴀ†⠀䤀匀䈀一㨀 ⴀ㜀㠀㤀㜀ⴀ㈀㈀㘀㤀ⴀ ⤀㰀⼀戀㸀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt'>Evaluated all chapters for technical accuracy and 瘀愀氀椀搀愀琀攀搀 攀砀愀洀瀀氀攀 挀漀搀攀 㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt'>Critiqued the author’s format of enterprise model 戀愀猀攀搀 甀瀀漀渀 䴀椀挀爀漀猀漀昀琀ᤀ猠 䐀一䄀 䄀爀挀栀椀琀攀挀琀甀爀攀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀
font-family:"Arial","sans-serif"'> 㰀瀀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ琀漀瀀㨀 椀渀㬀洀愀爀最椀渀ⴀ爀椀最栀琀㨀 椀渀㬀洀愀爀最椀渀ⴀ戀漀琀琀漀洀㨀 椀渀㬀洀愀爀最椀渀ⴀ氀攀昀琀㨀⸀ 椀渀㬀
margin-bottom:.0001pt'>Validated Enterprise application which included 䤀渀琀攀爀渀攀琀 愀渀搀 䤀渀琀爀愀渀攀琀 猀漀氀甀琀椀漀渀猀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀圀爀漀琀攀
software that interfaced with Factory components and various PLCs
㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㠀㈀⸀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀 椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀 氀攀瘀攀氀 氀昀漀㜀㬀
tab-stops:list .5in'>·Implemented 愀渀搀 琀攀猀琀攀搀 昀愀挀琀漀爀礀 洀愀渀甀昀愀挀琀甀爀椀渀最 愀瀀瀀氀椀挀愀琀椀漀渀猀 甀琀椀氀椀稀椀渀最 戀甀猀椀渀攀猀猀 漀戀樀攀挀琀猀
configured under MTS Packages in IIS 4.0 for Internet/Intranet/LAN(DCOM) 猀挀攀渀愀爀椀漀猀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀圀漀爀欀攀搀
with the existing software to use MS SQL 7.0 and the migration of existing MS 匀儀䰀 㘀⸀㔀 琀漀 䴀匀 匀儀䰀 㜀⸀ 㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀圀漀爀欀攀搀
with the QA team to test the product for software bugs and usability testing
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䄀挀琀攀搀
as the production assistant coordinating design and testing with the company 氀椀愀椀猀漀渀⸀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀☀渀戀猀瀀㬀 㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀伀爀愀挀氀攀
7.3 PL/SQL and SQL was used as the data store for logging information
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䴀匀
SQL 6.5 queries were used for the financial applications for the accounting 搀攀瀀愀爀琀洀攀渀琀 㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䌀爀攀愀琀攀搀
system wide tracking information for individual units, group of units, and 攀洀瀀氀漀礀攀攀 漀甀琀瀀甀琀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䐀攀氀瀀栀椀
3.01 was used and an ODBC was used to link to Oracle and MS 6.5 Servers
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䐀攀猀椀最渀攀搀
and developed Web pages using HTML, ran CGI and ISAPI script on Windows NT
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䜀唀䤀
Development of 16 bit and 32 bit applications for Windows 3.1,3.11, Windows 㤀㔀Ⰰ 圀椀渀搀漀眀猀 一吀Ⰰ 一漀瘀攀氀氀 ㌀⸀砀Ⰰ 愀渀搀 一漀瘀攀氀 一攀琀眀愀爀攀 㐀⸀砀 㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀䤀渀琀攀最爀愀琀攀搀
time & attendance hours into Peoplesoft HR files for payroll
㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀⼀猀瀀愀渀㸀㰀℀嬀攀渀搀椀昀崀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀洀猀漀ⴀ昀愀爀攀愀猀琀ⴀ昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀吀椀洀攀猀 一攀眀 刀漀洀愀渀∀✀㸀圀漀爀欀攀搀
with C++ and C style DLLs for use in the client applications interfacing to 㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀 猀琀礀氀攀㴀✀洀愀爀最椀渀ⴀ氀攀昀琀㨀㠀㈀⸀㔀瀀琀㬀琀攀砀琀ⴀ椀渀搀攀渀琀㨀 椀渀㬀洀猀漀ⴀ氀椀猀琀㨀氀㘀 氀攀瘀攀氀 氀昀漀 㬀
tab-stops:list .5in'>·Created 吀攀氀攀瀀栀漀渀礀 愀瀀瀀氀椀挀愀琀椀漀渀猀 漀渀 眀椀渀搀漀眀猀 眀椀琀栀 吀䄀倀䤀 椀渀琀攀爀昀愀挀攀猀 琀漀 甀瀀氀漀愀搀 搀愀琀愀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
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Programming in Turbo Pascal 7.0 and Delphi 1.0,2.0, 3.0
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and updated HR software packages and documentation for clients
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and Technical Support of product at the client sites.
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mso-fareast-font-family:"Times New Roman"'>Date of Availability: 㰀⼀琀搀㸀