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mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} </style> <![endif]--> </head> <body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'> <div class=WordSection1> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>From:<span style='mso-tab-count:1'>                              </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>route@monster.com<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Sent:<span style='mso-tab-count:1'>                               </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Friday, September 30, 2016 12:52 PM<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>To:<span style='mso-tab-count:1'>                                   </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>hg@apeironinc.com<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Subject:<span style='mso-tab-count:1'>                          </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Please review this candidate for: CCVP SIP Cloud<o:p></o:p></span></p> <p class=MsoNormal><o:p>&nbsp;</o:p></p> <p class=MsoNormal><a name=top><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>This resume has been forwarded to you at the request of Monster User xapeix03 <o:p></o:p></span><!--OptionalMessage--><!--JobSeekerSummary--><!--HTMLRenderer--><!--ResumeInstructionalText--><!--Referral--><!--ContactInfo--></a></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format" xmlns:m="http://schemas.monster.com/Monster"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <div> <p class=MsoNormal><span style='mso-bookmark:top'><strong><FirstName><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:black'>Todd</FirstName> <LastName>Ludahl</LastName>&nbsp;</span></strong></span><span style='mso-bookmark:top'><b><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></b></span></p> </div> <div> <p class=MsoNormal><span style='mso-bookmark:top'><b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:black'>Last updated:</span></b></span><span style='mso-bookmark:top'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; </span></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:black'>07/26/16</span></span><span style='mso-bookmark:top'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </div> <span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> <td style='padding:0in 0in 0in 0in'><span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> </tr> </table> <span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> </tr> <tr style='mso-yfti-irow:1'> <td style='border:none;border-top:solid #D4D4D4 1.0pt;mso-border-top-alt: solid #D4D4D4 .75pt;background:#FFFFCC;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 11.25pt 11.25pt 11.25pt 11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Job Title:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Apeiron, Inc.<o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Rating:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Not Rated<o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Screening score:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Status:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Resume Received<o:p></o:p></span></span></p> </div> </td> <span style='mso-bookmark:top'></span> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'> <div><Address1 /> <p class=MsoNormal><span style='mso-bookmark:top'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><br> <City>Troy</City>, <StateAbbrevMsg MessageID="294609">OH</StateAbbrevMsg>&nbsp;&nbsp;<PostalCode>45373<br> </PostalCode><CountryAbbrevMsg MessageID="294458">US<o:p></o:p></span></span></p> </CountryAbbrevMsg> <div> <p class=MsoNormal><span style='mso-bookmark:top'><strong><PhoneType MessageID="133625"><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Mobile</PhoneType>: </span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><Number>646-945-0881</Number> &nbsp;&nbsp;<br> </span></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="mailto:toddludahl@yahoo.com"><EmailAddress>toddludahl@yahoo.com</EmailAddress></a><o:p></o:p></span></p> </div> </div> </td> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'><!--ResumeEmailNavigationLinks--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><strong><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Quick View Links:</span></strong><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;mso-cellspacing:0in; mso-yfti-tbllook:1184;mso-table-lspace:2.25pt;mso-table-rspace:2.25pt; mso-table-anchor-vertical:paragraph;mso-table-anchor-horizontal:column; mso-table-left:left;mso-padding-alt:2.25pt 2.25pt 2.25pt 2.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=130 style='width:97.5pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#resume">Resume Section</a><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td width=130 style='width:97.5pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#summary">Summary Section</a><o:p></o:p></span></p> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 15.0pt 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Title--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:.75pt'> <td width=180 style='width:135.0pt;padding:0in 0in 0in 0in;height:.75pt'><a name=resume></a></td> <span style='mso-bookmark:resume'></span> <td width=470 colspan=2 style='width:352.5pt;padding:0in 0in 0in 0in; height:.75pt'><span style='mso-bookmark:resume'></span></td> <span style='mso-bookmark:resume'></span> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes;height:13.5pt'> <td width=180 style='width:135.0pt;background:#E5ECF3;padding:0in 0in 0in 0in; height:13.5pt'> <p class=MsoNormal><span style='mso-bookmark:resume'><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>RESUME</span></span></span><span style='mso-bookmark: resume'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:resume'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal><span style='mso-bookmark:resume'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>&nbsp;&nbsp;<o:p></o:p></span></span></p> </td> <span style='mso-bookmark:resume'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'><span style='mso-bookmark:resume'></span></td> <span style='mso-bookmark:resume'></span> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> <tr style='mso-yfti-irow:2'> <td colspan=2 style='padding:0in 0in 0in 5.25pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=boldtext1><span style='font-size:8.5pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Resume Headline: </span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><ResumeTitle>Contact Center Architect PM PMO SIVR CTI SIP Voice Portal SDLC SOA Avaya Genesys Cisco UCCE ICM CVP One-X ACME SBC<o:p></o:p></span></p> </ResumeTitle></td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Resume Value: </span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><ResumeValue>9557hvdp88nzgpqj</ResumeValue>&nbsp;&nbsp;&nbsp;<o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp;&nbsp;<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes;height:11.25pt'> <td style='border:none;border-top:solid #E5ECF3 1.0pt;mso-border-top-alt: solid #E5ECF3 .75pt;padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Body--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 5.25pt'> <div> <div> <p align=center style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt; margin-left:0in;text-align:center;line-height:115%'><b><span style='font-family:"Arial","sans-serif"'> <meta http-equiv=Content-Style-Type content="text/css"> Todd Loyal Ludahl</span></b><span style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p align=center style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt; margin-left:0in;text-align:center;line-height:115%'><span style='font-size: 9.0pt;line-height:115%;font-family:"Arial","sans-serif"'>707 Miamisburg-Centerville Rd, #177 | Dayton, Ohio 45459<o:p></o:p></span></p> <p align=center style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt; margin-left:0in;text-align:center;line-height:115%'><span style='font-size: 9.0pt;line-height:115%;font-family:"Arial","sans-serif"'>646-945-0881 mobile | 888-852-3427 fax<o:p></o:p></span></p> <p align=center style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt; margin-left:0in;text-align:center;line-height:115%'><u><span style='font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif"; color:blue'>todd.ludahl@gmail.com</span></u><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p align=center style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt; margin-left:0in;text-align:center;line-height:115%'><span style='font-size: 10.0pt;line-height:115%;font-family:"Arial","sans-serif"'>_________________________________________________________________________________________<o:p></o:p></span></p> <p align=center style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt; margin-left:0in;text-align:center;line-height:115%'><b><span style='font-family:"Arial","sans-serif"'>IT Director / Project Manager / Solutions Architect</span></b><span style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p align=center style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt; margin-left:0in;text-align:center;line-height:115%'><b><i><span style='font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif"'> Technical mastery but makes things understandable. Ability to take  wants for a project and turn them into reality&  </span></i></b><span style='font-size: 10.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p align=center style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt; margin-left:0in;text-align:center;line-height:115%'><i><span style='font-size:9.0pt;line-height:115%;font-family:"Arial","sans-serif"'>-Client Testimonial</span></i><span style='font-size:9.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p align=center style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt; margin-left:0in;text-align:center;line-height:115%'><a name="_GoBack"></a><span style='font-size:9.0pt;line-height:115%;font-family:"Arial","sans-serif"'>Seventeen years leading enterprise-level voice architecture projects and full life-cycle software development initiatives. Expertise with Avaya IC, Cisco, Genesys, SIP, VoIP, CTI, IVR, Voice Portal, Call Recording, Video, WFM, Security, Mobility and SOA. Clients include Allstate, Hartford Life, T-Mobile, Citicorp, Orbitz.com, Citrix, Wyndham Worldwide, The State of Washington DSHS, Oklahoma DHS, Water, Gas and Electric Utilities  as well as Government &amp; Health Insurance Organizations, with deep knowledge of Medicare, Medicaid, HIPAA guidelines and MMIS/EDI Technologies.<o:p></o:p></span></p> <p align=center style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt; margin-left:0in;text-align:center;line-height:115%'><b><span style='font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif"'>Technically Skilled " Professionally Oriented " Results Focused</span></b><span style='font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p align=center style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt; margin-left:0in;text-align:center;line-height:115%'><span style='font-size: 10.0pt;line-height:115%;font-family:"Arial","sans-serif"'>_________________________________________________________________________________________<o:p></o:p></span></p> <p align=center style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt; margin-left:0in;text-align:center;line-height:115%'><b><span style='font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif"'>Areas of Expertise:</span></b><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=750 style='width:562.5pt;border-collapse:collapse;mso-yfti-tbllook:1184; mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td width=246 valign=top style='width:184.5pt;padding:0in 5.4pt 0in 5.4pt'> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>-</span><span style='font-size: 7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>IT Director with VP-level Accountability</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>-</span><span style='font-size: 7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Complex Project Management &amp; PMO expertise</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>-</span><span style='font-size: 7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Create &amp; Lead Cross-Organizational Teams</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>-</span><span style='font-size: 7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Experienced in Agile Development Methodologies (SCRUM)</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:9.0pt; font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>-</span><span style='font-size: 7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Client Management, JAD Sessions, Project Oversight</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>-</span><span style='font-size: 7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Vendor&nbsp; Management</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>-</span><span style='font-size: 7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Contract Management, SLA Enforcement</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </td> <td width=258 valign=top style='width:193.5pt;padding:0in 5.4pt 0in 5.4pt'> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>-</span><span style='font-size: 7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Full Lifecycle Software Development</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>-</span><span style='font-size: 7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Multi-Site, Multi-Channel Contact Center Technologies (Avaya, Genesys, Cisco)</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>-</span><span style='font-size: 7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Voice Portal. CTI/CRM Integration (Avaya, Genesys, Cisco)</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>-</span><span style='font-size: 7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Natural Language Speech Application Design (Nuance, Convergys)</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>-</span><span style='font-size: 7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Data Center, Server &amp; Infrastructure Design</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>-</span><span style='font-size: 7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>WAN/LAN/MPLS Design, DHCP, Active Directory</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>-</span><span style='font-size: 7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Analysis &amp; Benchmarking</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </td> <td width=246 valign=top style='width:184.5pt;padding:0in 5.4pt 0in 5.4pt'> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>-</span><span style='font-size: 7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>CRM, PeopleSoft, Siebel, Microsoft Dynamics, SAP</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>-</span><span style='font-size: 7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Switched and IP-based Telecommunications (SIP, H.323, Wireless, Cellular)</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:9.0pt; font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>-</span><span style='font-size: 7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Service Oriented Architecture Design (Web Services, SOAP, Restful Designs)</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>-</span><span style='font-size: 7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Technical Requirement &amp; Design Documentation</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:9.0pt; font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>-</span><span style='font-size: 7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Network Security, Firewalls, SBC s</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>-</span><span style='font-size: 7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Test Team Management</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>-</span><span style='font-size: 7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Change Management and Issue Resolution</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </td> </tr> </table> <p align=center style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt; margin-left:0in;text-align:center;line-height:115%'><span style='font-size: 10.0pt;line-height:115%;font-family:"Arial","sans-serif"'>_________________________________________________________________________________________<o:p></o:p></span></p> <p align=center style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt; margin-left:0in;text-align:center;line-height:115%'><span style='font-size: 10.0pt;line-height:115%;font-family:"Arial","sans-serif"'>Executive " Information Technology " Project Management " Application Design / Development / Delivery Management " Strategic Planning " Vendor Management " Contract Management " Resource Management<o:p></o:p></span></p> <p align=center style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt; margin-left:0in;text-align:center;line-height:115%'><span style='font-size: 10.0pt;line-height:115%;font-family:"Arial","sans-serif"'>&nbsp;<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>4/2013  Present:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>Pinpoint Resources, LLC</u><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>IP Telecommunication Project PM </b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CLIENT:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Wyndham Worldwide</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; OBJECTIVE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Implement IP Call Center, IVR/AAEP, H.323, SIP, Presence, CTI across multiple Geos<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; APPLICATION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Avaya CM, AES, Experience Portal, One-X, Session Manager<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SIZE/SCOPE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $<b>3 Million</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>OVERVIEW: <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>Lead the replacement of legacy technologies with latest IP integrated technologies. Provide Project and Technical expertise <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>KEY RESPONSIBILITIES INCLUDE:<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Analyze current infrastructure, configuration, and technology roadmap <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Analyze business process and impacts related to the upgrade across the enterprise<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>- Prepare project plan, communication plan, budget, change management, testing and acceptance processes<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Deliver formal status and recommendations to steering committee and CIO weekly<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Provide oversight and (when required) hands-on implementation of the Avaya IP Telephony project<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Manage execution across the enterprise, direct reports and remote teams (Mexico, Ireland, Multiple US sites)<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><b><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;</span></b><span style='font-size: 10.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><b><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>EXPERIENCE:</span></b><span style='font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>07/2012  4/1/2013:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>VIVA-IT, Northbrook, Illinois</u><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Contact Center Architect  Avaya IC</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CLIENT:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Allstate</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; OBJECTIVE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Evaluate the global infrastructure, make recommendations and implement <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; APPLICATION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Avaya Interaction Center<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SIZE/SCOPE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>$5 Million</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>OVERVIEW: <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>Evaluate the current infrastructure, make recommendations and remediate system to scale to a 20,000 seat contact center solution<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>KEY RESPONSIBILITIES INCLUDE:<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Analyze current infrastructure, configuration, and technology roadmap <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Analyze business process and impacts related to Avaya IC across the enterprise<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>- Establish requirements for scalable growth based on known objectives<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Deliver formal recommendations<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Provide hands-on implementation of the Avaya IC CTI, AES and PBX solution<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Manage execution across the enterprise and teams<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>&nbsp;<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>05/2011  07/2011:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>IBM, Fort Lauderdale, Florida</u><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Lead Technical Architect</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CLIENT:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Citrix Systems</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; OBJECTIVE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Evaluate the global infrastructure and make recommendations <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; APPLICATION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Avaya Interaction Center, Siebel, Cloud-Based Telephony and CRM<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SIZE/SCOPE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>$10 Million</b> (Details available)<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>OVERVIEW: <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>Lead the technical evaluation of the global contact center solution from the standpoint of the Client Experience, the Technical Support Staff s experience and business need.<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>KEY RESPONSIBILITIES INCLUDE:<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Review of the current customer experience across all Geos (North America, Latin America, EMEA, APAC)<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Gather and document requirements for organization based on growth objectives<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Evaluate current technologies versus cloud-based offerings for both telephony and CRM<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Deliver formal recommendations, scope of work and budget<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>07/2011  05/2012:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>CONTACT SOLUTIONS, INC, Reston, VA</u><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Project Manager</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CLIENT:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>FIS Global</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; OBJECTIVE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Help FIS transition multiple IVR applications to the cloud<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; APPLICATION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Speech IVR &amp; CTI Interface<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SIZE/SCOPE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>$5 Million</b> (Details available)<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>OVERVIEW: <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>Lead a cross-organizational team of business stakeholders, developer and network engineers to deliver hosted, always up financial applications for clients served by FIS. <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>KEY RESPONSIBILITIES INCLUDE:<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Creation and management of the Project Plan and Communication Plan<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Creation of the Change Management Plan and Test Plan <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Manage the meetings, deliverable timelines, SLA s and client expectations <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Manage the project scope and change request process<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp; - Manage project stakeholders through development, pilot and go-live<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Manage creation of the requirement, design &amp; test documentation<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Manage execution of the system, end-to-end testing and user acceptance testing (UAT)<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>&nbsp;<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>08/2009  04/2011:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>FIRST DATA GOVERNMENT SOLUTIONS, Cincinnati, OH</u><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Project Director</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CLIENT:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>The State of Oklahoma DHS</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; OBJECTIVE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead a software development effort for the State of Oklahoma DHS. <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; APPLICATION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Speech IVR &amp; Web Interface<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SIZE/SCOPE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>$5-10 Million</b> (Details available)<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>OVERVIEW: <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>Lead a cross-organizational team of business stakeholders, developer and network engineers to deliver a hosted, always-up Medicaid application for the State of Oklahoma Department of Health Services (DHS). <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>KEY RESPONSIBILITIES INCLUDE:<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Creation and management of the Project Charter, Project Plan and Communication Plan<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Creation of the Change Management Plan and Test Plan <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Manage the budget, meetings, deliverable timelines, SLA s and client expectations <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Manage the project scope and change request process<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Manage vendor relationships and deliverable timelines<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Manage project stakeholders through development, pilot and go-live<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Manage creation of the requirement, design &amp; test documentation<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Manage execution of the system, end-to-end testing and user acceptance testing (UAT)<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>&nbsp;<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>06/2008  5/2009&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>APEX SYSTEMS, Bellevue, WA</u><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Enterprise IT  Project Manager</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CLIENT/END USER:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>T-Mobile</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; OBJECTIVE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage Multiple Speech IVR Initiatives<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; APPLICATION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Speech IVR, Convergys, CTI, Cisco ICM<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SIZE/SCOPE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Define Scope, Design and Manage the Development/Testing/<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 1.5in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>Deployment of multiple Speech IVR Initiatives<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>OVERVIEW: <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>Lead cross-organizational business, technical and vendor teams to analyze customer care initiative, assess impact to existing Speech IVR (SIVR) and call routing systems. Make recommendations, create documentation, manage project through development, testing and deployment. Time on site: one year. <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>KEY RESPONSIBILITIES INCLUDE:<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Client discovery and application needs analysis <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Requirements, Design, Test Requirements documentation<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Functional and technical design of speech applications/call routing <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Test requirements documentation &amp; data preparation<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Assist with unit, system, end-to-end and user acceptance testing<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Manage project stakeholders through Pilot and Go-Live<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - SIVR Grammar bucket and application tuning<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>&nbsp;<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>06/2005  05/2008&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>PERFICIENT, Denver, CO</u><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Technical Architect/Project Manager</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CLIENT:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>CNSI &amp; the State of Washington DSHS</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; OBJECTIVE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead a Speech IVR development effort for the State of Washington. <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; APPLICATION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Speech IVR, Voice Portal, CTI, Siebel CRM, SIP<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SIZE/SCOPE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>$10-20 Million</b> (Details available)<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>OVERVIEW: <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>Lead the client business team, an IVR development team as well as internal and external client and vendor teams to assist the State of Washington DSHS to design and implement an Avaya Voice Portal, CTI and Siebel Health Care solution for use by Medicaid Providers and Clients. This included full-lifecycle design and development of fifteen different IVR speech applications with respective web service integration, CRM design and a complete re-work of the Department of Social and Health Services (DSHS) telecommunications call center system. The project was highly visible and politically charged. Beyond technical expertise, this project required a thorough knowledge of Medicaid, Medicare and HIPAA guidelines. Time on Site: Three Years<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'><br> KEY RESPONSIBILITIES INCLUDE:<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Client discovery and needs analysis (JADS)<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Requirements gathering and documentation<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Functional design of all speech and CTI applications (use case format)<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Technical design of all speech and CTI applications (to include data elements and web services)<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Architect the development, test, training and production environments <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Re-architect the DSHS telecommunications environment (Production)<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Implement VoIP, SIP-Trunking and SIP Agent endpoints<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Test Case Preparation/Writing<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Test Data Preparation<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Conduct unit, system and end-to-end testing<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Support user acceptance testing of applications and environment<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Manage project stakeholders through Pilot and Go-Live<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Recap and ROI<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>11/2004  05/2005&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>iGATE, Pittsburgh, CO</u><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Technical Architect</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CLIENT:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Hartford Life</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; OBJECTIVE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Integrate and deploy three (3) Avaya Interaction Centers<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; APPLICATION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Speech IVR, Avaya IC, CTI, Multiple CRM systems<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SIZE/SCOPE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>$15-30 Million</b> (Details available)<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>OVERVIEW:<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>Responsible for assisting Hartford Life to implement the Avaya Interaction Center across multiple lines of business with call centers in multiple states. The goal: Increase productivity and improve customer service by adding multi-channel routing, CTI and soft-phone capabilities. Client s infrastructure and data model varied by business line, so each environment required a different desktop configuration. I joined this project mid-stream. Time on Site: 3 Months.<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>KEY RESPONSIBILITIES INCLUDE:<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Design documentation for the second Avaya Interaction Center deployment<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Create Avaya IC test requirements, test cases and execute test plan<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Create and execute implementation plan<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Plan and manage the pilot and production launch of Avaya IC<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>&nbsp;<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>06/2003  10/2004&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>ANALYSTS INTERNATIONAL, Denver, CO</u>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Technical Architect</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CLIENT:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Las Vegas Valley Water District</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; OBJECTIVE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Integrate and Deploy the Avaya Interaction Center<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; APPLICATION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Speech IVR, Avaya IC, CTI, AS400, PeopleSoft<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SIZE/SCOPE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>$10-Million</b> (Details available)<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>OVERVIEW:</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Assist the Las Vegas Valley Water District to implement the AVAYA Interaction Center - integrating first with their legacy AS400 application and beginning the eventual PeopleSoft integration.</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> <br> </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>KEY RESPONSIBILITIES INCLUDE:</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>- JADS and Requirements documentation</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>- Technical Design Specification Documentation</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>- Test plan creation</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>- Unit, system and user acceptance testing</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>- Create end user and administrative training materials</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>- Pilot and production deployment of the first phase of the Avaya IC deployment</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>&nbsp;&nbsp; (voice &amp; email channels, IVR, AS400 Integration with CTI Screen-Pop).</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>- Preparation for phase two of the IC Roll-out, including the routing of web-form</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>&nbsp; Data, inbound faxes and standard postal communications (scanned in) as electronic work to the desktop.</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>- Worked with the PeopleSoft team to create test and integration documentation</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>- Executed testing of the IVR, CTI and PeopleSoft integration using Quick Test Pro</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>&nbsp;<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>04/2000  4/2002&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>THE CUSTOMER GROUP, Chicago IL</u><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Contact Center Specialist / IVR Architect</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CLIENTS:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Orbitz.com &amp; E-Blast Ventures</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; OBJECTIVE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design the Client IVR, Evaluate Outsourced Call Center Operation<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; APPLICATION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Multi-Site Avaya Call Center, Conversant IVR, Sprint Cloud Routing<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SIZE/SCOPE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>$20-30 Million</b> (Details available)<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>OVERVIEW:<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>Responsible for assisting time-sensitive dot-com accounts through the selection, design and implementation of complex call center and enhanced service-related technologies.<br> <br> Client: <b>Orbitz.com</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>Goal: Launch a world-class travel portal providing superior customer service to Orbitz.com clients and its many travel partners. Time on Site: 16 Months. <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>KEY RESPONSIBILITIES INCLUDE: <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- RFP creation, response evaluation, selection &amp; implementation of the Orbitz telecommunications platform<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- RFP creation, response evaluation, selection &amp; implementation of local, long distance and pt-to-pt voice&amp; data services<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- RFP creation, response evaluation, selection and implementation of initial out-sourced call center service provider<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Multi-site, multi-skill call center design and implementation (Lucent G3 and Aspect)<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Multi-site email platform design (Kana) for Orbitz.com and its many travel partners<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- IVR call-flow and application design (Conversant). Evaluation of speech recognition ASP-IVR vendor (TellMe)<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Call center CTI Implementation support (Lucent/Aspect /Genesys)<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Enhanced call routing (MCI-ECR) design, implementation and maintenance<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>Client: <b>e-Blast Ventures</b> (a dot-com incubator/business accelerator)<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'><br> Goal: Launch an online insurance company (InsuranceNoodle.com), supporting customer service and sales through voice, chat and email channels. <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>Time on Site: 8 Months. <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>KEY RESPONSIBILITIES INCLUDE:<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Evaluation, selection and implementation of the corporate telecommunications platform<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Evaluation, selection and implementation of local, long distance voice and data services<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Evaluation, selection and implementation of multi-channel contact center/CRM application (ASP Model, Synchrony)<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Development of the content management database<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Disaster recovery plan creation<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>04/1999  3/2000&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>LUCENT TECHNOLOGIES, Chicago IL</u><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Call Center Specialist / Application Consultant</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CLIENT:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Avaya Clients (multiple top-tier)</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; OBJECTIVE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Technical Resource  helping the account teams to sell/implement large<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; telecommunication projects<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; APPLICATION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Multi-Site Definity Projects, Call Center, Conversant IVR, CTI, CMS<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SIZE/SCOPE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>$10-20 Million</b> (Assisted &amp; trained thirty AE s in a seven state region) <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>OVERVIEW<br> &nbsp;<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>Responsible for the sale of complex call and contact center technologies through both the Avaya direct and dealer channels.<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>KEY RESPONSIBILITIES INCLUDE:<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Train Avaya account executives (AE s) on contact center solutions, CTI applications, IVR, CRM, Voice over IP (VoIP), and other customer service technologies<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Serve as the technical engineer on complex, contact center sales calls<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Determine the client s needs as well as the viability of the project<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Determine the hardware, software and human resources needed for a successful engagement/implementation<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Work with the Design Specialists to ensure a correct and profitable configuration<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Assist AE s in preparation and presentation of the final client proposal<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Provide ongoing feedback to management on my team s training objectives, my personal pipeline and our combined sales results.<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>&nbsp;<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;text-indent:.5in;line-height:115%'><span style='font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif"'>11/1995  3/1999&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>INTERACTIVE NW, Tualatin, OR</u><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Project Manager, IVR Specialist</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CLIENT:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Multiple Avaya and INI Clients</b><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; OBJECTIVE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design IVR Applications, Travel on-site to integrate and install<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; APPLICATION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Multiple Avaya Clients - Typically four applications per month<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SIZE/SCOPE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>$15-20 Million</b> (Details available)<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>OVERVIEW:<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>Responsible for the design, configuration, coordination and &quot;hands-on&quot; implementation of multiple, concurrent IVR and CTI applications<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>KEY RESPONSIBILITIES INCLUDE<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Create functional design and IVR flows for customer approval prior to development<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Travel to customer site to provide on-site programming, integration, installation &amp; end-user training<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Create process improvement tools and sales aids to assist in the  sale-to-delivery pipeline<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Train Lucent (Avaya) Account Executives on INI s suite of IVR and call-center solutions &amp; services<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: .5in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>- Establish and develop high-level relationships within the Lucent direct &amp; dealer channels to facilitate greater awareness, cooperation and improved market penetration<br> &nbsp;<o:p></o:p></span></p> <h1 style='margin:0in;margin-bottom:.0001pt;page-break-after:avoid'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>SUMMARY:</span><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></h1> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'><br> <b>What You Can Expect</b>: <o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:10.0pt; font-family:Symbol;mso-bidi-font-family:Arial'>·</span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Projects Delivered</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:10.0pt; font-family:Symbol;mso-bidi-font-family:Arial'>·</span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Proven Methodologies</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:10.0pt; font-family:Symbol;mso-bidi-font-family:Arial'>·</span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>On-Time Results</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><b><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;</span></b><span style='font-size: 10.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><b><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>Thank you for your consideration.</span></b><span style='font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif"'> References and educational background are available upon request.<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;<o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'>&nbsp;<o:p></o:p></span></p> </div> </div> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><br style='mso-special-character: line-break' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'> <![endif]><o:p></o:p></span></p> <!--ExperienceTableView--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:13.5pt'> <td width=180 style='width:135.0pt;background:#E5ECF3;padding:0in 0in 0in 0in; height:13.5pt'> <p class=MsoNormal><a name=experiencetableview><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Experience</span></span></a><span style='mso-bookmark: experiencetableview'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:experiencetableview'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="#top" alt="BACK TO TOP"><span style='color: #0066CC'>BACK TO TOP</span></a><o:p></o:p></span></b></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellpadding=0 style='mso-cellspacing: 1.5pt;mso-yfti-tbllook:1184'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=228 style='width:171.0pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Job Title<o:p></o:p></span></b></p> </td> <td width=150 style='width:112.5pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company<o:p></o:p></span></b></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Experience<o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt .75pt .75pt'><ExperienceTitle> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Enterprise Architect, Contact Center<o:p></o:p></span></p> </ExperienceTitle></td> <td style='padding:.75pt .75pt .75pt .75pt'><Company> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Travelers<o:p></o:p></span></p> </Company></td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>- Present<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--EducationTableView--><!--SkillsTableView--><!--Summary Section--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format" xmlns:m="http://schemas.monster.com/Monster"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:15.0pt'> <td width="100%" style='width:100.0%;padding:0in 0in 0in 0in;height:15.0pt'></td> </tr> <tr style='mso-yfti-irow:1'> <td style='background:#E5ECF3;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:13.5pt'> <td width=180 style='width:135.0pt;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal><a name=summary><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Additional Info</span></span></a><span style='mso-bookmark: summary'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:summary'></span> <td style='padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="#top" alt="BACK TO TOP"><span style='color: #0066CC'>BACK TO TOP</span></a><o:p></o:p></span></b></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in' id=tdResumeSummaryTable> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right:337.5pt'> <td style='padding:0in 0in 0in 0in'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Desired Salary/Wage:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>160,000.00 - 300,000.00 <CurrencyName>USD</CurrencyName> <SalaryType MessageID="73247">yr</SalaryType> <o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:4'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Current Career Level:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Manager (Manager/Supervisor of Staff)<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:6'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:7'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Date of Availability:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'><AvailableTime MessageID="71206"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>From 1 to 3 months<o:p></o:p></span></p> </AvailableTime></td> </tr> <tr style='mso-yfti-irow:8;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:9'> <td style='padding:0in 0in 0in 0in'><!--WorkStatus--></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:10'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Work Status:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'><Country MessageID="42174"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US</Country> - <Status MessageID="70380">I am authorized to work in this country for any employer.<br> </Status><Country MessageID="42016">Argentina</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42018">Australia</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42026">Belgium</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42034">Brazil</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42040">Canada</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42159">Switzerland</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42045">Chile</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42069">Germany</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42055">Ecuador</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42153">Spain</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42064">France</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42084">Ireland</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42079">Iceland</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42086">Italy</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42088">Japan</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42042">Cayman Islands</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42111">Mexico</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42119">Netherlands</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42126">Norway</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42131">Peru</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42130">Paraguay</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42158">Sweden</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<br> </Status><Country MessageID="42177">Venezuela</Country> - <Status MessageID="70382">I require sponsorship to work in this country.<o:p></o:p></span></p> </Status></td> </tr> <tr style='mso-yfti-irow:11;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:12'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:13'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Active Security Clearance:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>None<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:14;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:15'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:16'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US Military Service:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Yes <o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:17;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:18'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:19'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Citizenship:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US citizen<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:20;mso-yfti-lastrow:yes;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> </table> </div> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <!--Placeholder to prevent single table tag for both closing and opening, which does not render correctly in browser--> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'><!--TargetJob--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Job:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Job Title:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>IT Architect, PM, PMO, Telecommunications CTI IVR CRM VoIP Architect, Software Development Team Lead<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Desired Job Type:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Employee<br> Temporary/Contract/Project<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:5;mso-yfti-lastrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Desired Status:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Full-Time<br> Part-Time<br> Per Diem<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:0in 0in 0in 0in'><!--TargetCompany--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Company:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company Size:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'><CompanySize MessageID="-1" /></td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Industry:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'><Industry MessageID="181170"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Energy and Utilities<br> </Industry><Industry MessageID="181167">Telecommunications Services<br> </Industry><Industry MessageID="150568">Insurance<br> </Industry><Industry MessageID="181146">Management Consulting Services<br> </Industry><Industry MessageID="181156">Computer Software<br> </Industry><Industry MessageID="181152">Healthcare Services<br> </Industry><Industry MessageID="181151">Government and Military<br> </Industry><Industry MessageID="181174">Business Services - Other<br> </Industry><Industry MessageID="181175">Computer/IT Services<br> </Industry><Industry MessageID="181179">Financial Services<o:p></o:p></span></p> </Industry></td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:5;mso-yfti-lastrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Occupation:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>IT/Software Development<o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:0in;text-indent:-.25in;mso-list:l0 level1 lfo1; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:8.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>IT Project Management<o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:0in;text-indent:-.25in;mso-list:l0 level1 lfo1; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:8.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>General/Other: IT/Software Development<o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:0in;text-indent:-.25in;mso-list:l0 level1 lfo1; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:8.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Software/System Architecture<o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:0in;text-indent:-.25in;mso-list:l0 level1 lfo1; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:8.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Telecommunications Administration/Management<o:p></o:p></span></p> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Project/Program Management<o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:0in;text-indent:-.25in;mso-list:l1 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:8.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>IT Project Management<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:3;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'><!--Locations--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <!--Placeholder to prevent single table tag for both closing and opening, which does not render correctly in browser--> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Locations:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Selected Locations:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Cayman Islands<br> Japan<br> Belgium<br> Switzerland<br> Germany<br> France<br> Ireland<br> Iceland<br> Italy<br> Netherlands<br> Norway<br> Sweden<br> Canada<br> Mexico<br> US-MO-Springfield/Joplin<br> Argentina<br> Brazil<br> Chile<br> Ecuador<br> Peru<br> Paraguay<br> Venezuela<br> Australia<br> Spain-CAT<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Relocate:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Yes<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:5'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Willingness to travel:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Up to 50% travel<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> </tr> </table> </td> </tr> </table> </div> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Language--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Languages:<o:p></o:p></span></b></p> </td> <td width=150 valign=top style='width:112.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Languages</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=300 valign=top style='width:225.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Proficiency Level</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'></td> <td width=150 valign=top style='width:112.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>English<o:p></o:p></span></p> </td> <td width=300 valign=top style='width:225.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Fluent<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Reference--><!--CustomFields--><!--ResumeNotes--><!--UploadedDocComment--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <div class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'> <hr size=1 width="100%" align=center> </span></div> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p>&nbsp;</o:p></span></p> </div> </body> </html>