Nicholas Fagan
䌀漀洀瀀甀琀攀爀 䔀渀最椀渀攀攀爀 眀⼀ 匀瀀攀挀椀愀氀椀稀愀琀椀漀渀 椀渀 䴀椀挀爀漀猀漀昀琀 匀漀氀甀琀椀漀渀猀Ⰰ 䌀椀猀挀漀 一攀琀眀漀爀欀椀渀最 ☀愀洀瀀㬀㰀戀爀㸀
NetApp Cloud Storage
伀爀氀愀渀搀漀Ⰰ 䘀䰀㰀戀爀㸀
nicholas.maximus@gmail.com - (407)913-9179
圀伀刀䬀 䔀堀倀䔀刀䤀䔀一䌀䔀㰀戀爀㸀
Network Engineer
吀愀礀氀漀爀圀漀爀欀猀 ⴀ 䰀漀渀最眀漀漀搀Ⰰ 䘀䰀 ⴀ 䄀瀀爀椀氀 ㈀ 㔀 琀漀 倀爀攀猀攀渀琀㰀戀爀㸀
Responsibilities
∀†刀攀洀漀琀攀 䤀吀 猀甀瀀瀀漀爀琀 ☀愀洀瀀㬀 漀渀ⴀ猀椀琀攀 䤀吀 猀甀瀀瀀漀爀琀⸀㰀戀爀㸀
• Network installation & support.
∀†䄀搀洀椀渀椀猀琀爀愀琀椀漀渀 漀昀 䴀椀挀爀漀猀漀昀琀 匀攀爀瘀攀爀 ㈀ 㠀 刀㈀ ☀愀洀瀀㬀 圀椀渀搀漀眀猀 ㈀ ㈀ 䔀渀琀攀爀瀀爀椀猀攀 䔀搀椀琀椀漀渀⸀㰀戀爀㸀
• Microsoft Exchange 2010 & 2013 Server Setup & Support.
䘀椀攀氀搀 匀甀瀀瀀漀爀琀 䔀渀最椀渀攀攀爀㰀戀爀㸀
MITPT - Orlando, FL - January 2015 to April 2015
刀攀猀瀀漀渀猀椀戀椀氀椀琀椀攀猀㰀戀爀㸀
• Remote & on-site support of the clients IT environment.
∀†一攀琀眀漀爀欀 椀渀猀琀愀氀氀愀琀椀漀渀Ⰰ 挀漀渀昀椀最甀爀愀琀椀漀渀Ⰰ 愀渀搀 琀爀漀甀戀氀攀猀栀漀漀琀椀渀最⸀㰀戀爀㸀
• Administration of Microsoft Server 2008 R2 & Windows 2012 Enterprise Edition.
∀†䴀椀挀爀漀猀漀昀琀 䔀砀挀栀愀渀最攀 匀攀爀瘀攀爀 匀攀琀甀瀀 ☀愀洀瀀㬀 匀甀瀀瀀漀爀琀⸀㰀戀爀㸀
• Administration of Unix-based servers such as FreeBSD & CentOS.
∀†倀䈀堀 瀀栀漀渀攀 猀礀猀琀攀洀 椀渀猀琀愀氀氀愀琀椀漀渀Ⰰ 挀漀渀昀椀最甀爀愀琀椀漀渀Ⰰ ☀愀洀瀀㬀 琀爀漀甀戀氀攀猀栀漀漀琀椀渀最⸀㰀戀爀㸀
• Web development with Joomla & Wordpress for clients.
䤀吀 匀甀瀀瀀漀爀琀 䔀渀最椀渀攀攀爀㰀戀爀㸀
NetApp - Lake Mary, FL - February 2012 to December 2014
刀攀猀瀀漀渀猀椀戀椀氀椀琀椀攀猀㰀戀爀㸀
IT Support Engineer for the Federal & Major Accounts Team at NetApp 02/2012 –
倀爀攀猀攀渀琀㰀戀爀㸀
• Configuration/troubleshooting of NetApp hardware & software.
∀†圀漀爀欀椀渀最 瀀爀椀洀愀爀椀氀礀 椀渀 戀爀攀愀欀⼀昀椀砀 琀礀瀀攀 猀挀攀渀愀爀椀漀猀 眀栀攀爀攀 愀 挀氀椀攀渀琀 椀猀 搀漀眀渀 ☀愀洀瀀㬀 渀攀攀搀猀㰀戀爀㸀
assistance getting their corporate environment back up.
∀†嘀䴀圀愀爀攀 䔀匀堀Ⰰ 伀爀愀挀氀攀Ⰰ 䴀椀挀爀漀猀漀昀琀 匀儀䰀Ⰰ 愀渀搀 漀琀栀攀爀 挀漀爀瀀漀爀愀琀攀 猀漀昀琀眀愀爀攀 欀渀漀眀氀攀搀最攀 椀猀㰀戀爀㸀
required to integrate NetApp hardware/software into the clients environment.
∀†匀甀瀀瀀漀爀琀椀渀最 洀甀氀琀椀ⴀ瀀爀漀琀漀挀漀氀 攀渀瘀椀爀漀渀洀攀渀琀猀 猀甀挀栀 愀猀 一䘀匀Ⰰ 䌀䤀䘀匀Ⰰ 䘀䌀倀Ⰰ 椀匀䌀匀䤀Ⰰ 攀琀挀⸀㰀戀爀㸀
• Support of Windows Server & Unix based servers such as FreeBSD, Debian, Ubuntu,
攀琀挀⸀㰀戀爀㸀
• Troubleshooting of Brocade, Cisco MDX, and other SAN switching environments.
∀†䐀攀瘀攀氀漀瀀攀搀 ☀愀洀瀀㬀 洀愀椀渀琀愀椀渀攀搀 挀氀漀甀搀 戀愀挀欀甀瀀 猀漀氀甀琀椀漀渀猀 琀栀愀琀 昀椀琀 漀甀爀 挀氀椀攀渀琀猀 渀攀攀搀⸀㰀戀爀㸀
• Helped maintain & support our top clients by reviewing autosupport logs the systems
最攀渀攀爀愀琀攀搀 ☀愀洀瀀㬀 甀瀀氀漀愀搀攀搀 琀漀 甀猀 瘀椀愀 栀琀琀瀀Ⰰ 栀琀琀瀀猀Ⰰ 漀爀 匀䴀吀倀⸀㰀戀爀㸀
• Specialized in hardware support & determining which parts where needed to repair
琀栀攀 挀氀椀攀渀琀ᤀ猠 攀渀瘀椀爀漀渀洀攀渀琀 猀椀洀瀀氀礀 戀礀 爀攀洀漀琀攀氀礀 爀攀瘀椀攀眀椀渀最 氀漀最猀 琀栀攀 猀礀猀琀攀洀 最攀渀攀爀愀琀攀搀⸀㰀戀爀㸀
• Secret Security Clearance acquired.
䘀椀攀氀搀 匀甀瀀瀀漀爀琀 䔀渀最椀渀攀攀爀㰀戀爀㸀
MITPT - Orlando, FL - October 2012 to February 2013
∀†倀爀漀瘀椀搀攀搀 匀甀瀀瀀漀爀琀Ⰰ 䤀渀猀琀愀氀氀愀琀椀漀渀Ⰰ ☀愀洀瀀㬀 琀爀漀甀戀氀攀猀栀漀漀琀椀渀最 漀昀 漀甀爀 挀氀椀攀渀琀猀 䰀䄀一Ⰰ 圀䄀一Ⰰ 愀渀搀 嘀倀一⸀㰀戀爀㸀
• Remote & On-site support, installation & configuration of Windows Server 2008 R2 & Windows Server 2012
䔀渀琀攀爀瀀爀椀猀攀 䔀搀椀琀椀漀渀⸀㰀戀爀㸀
• Enterprise Grade Microsoft Solutions such as Microsoft Exchange, Microsoft Sharepoint, Microsoft Active
䐀椀爀攀挀琀漀爀礀Ⰰ 䴀椀挀爀漀猀漀昀琀 䐀漀洀愀椀渀 匀攀爀瘀椀挀攀猀Ⰰ 䴀椀挀爀漀猀漀昀琀 䤀䤀匀Ⰰ 攀琀挀⸀㰀戀爀㸀
• Designed, built, installed, & configured an Enterprise Grade Xen Server at HostDime Data Center which
栀漀猀琀攀搀 嘀椀爀琀甀愀氀 䴀愀挀栀椀渀攀猀 ⠀嘀䴀猀⤀ 琀栀愀琀 猀甀瀀瀀漀爀琀攀搀 搀漀稀攀渀猀 漀昀 漀甀爀 挀氀椀攀渀琀猀 戀甀猀椀渀攀猀猀 渀攀攀搀猀⸀㰀戀爀㸀
• Developed Several Websites for clients using a server setup with Joomla.
䘀椀攀氀搀 吀攀挀栀渀椀挀椀愀渀㰀戀爀㸀
CNV Communications - Apopka, FL - August 2011 to February 2012
∀†䌀漀渀昀椀最甀爀愀琀椀漀渀⼀琀爀漀甀戀氀攀猀栀漀漀琀椀渀最 漀昀 琀栀攀 挀氀椀攀渀琀猀 䰀䄀一Ⰰ 圀䄀一Ⰰ 愀渀搀 嘀倀一⸀㰀戀爀㸀
• Configuration/troubleshooting of Windows 2003/2008 servers. Proper management,
愀渀搀 爀攀挀漀瘀攀爀礀 瀀氀愀渀 椀猀 攀猀猀攀渀琀椀愀氀 昀漀爀 琀栀椀猀 搀甀琀礀 愀琀 琀栀攀 挀漀洀瀀愀渀礀⸀㰀戀爀㸀
• Structured cabling. Full service Voice & Data cabling throughout your entire office,
挀攀渀琀爀愀氀椀稀攀搀 椀渀琀漀 漀渀攀 爀漀漀洀 眀栀攀爀攀 䤀 挀愀渀 椀渀猀琀愀氀氀 礀漀甀爀 猀攀爀瘀攀爀 ☀愀洀瀀㬀 洀漀甀渀琀 礀漀甀爀 渀攀琀眀漀爀欀椀渀最㰀戀爀㸀
equipment.
∀†刀攀瀀愀椀爀椀渀最 圀漀爀欀猀琀愀琀椀漀渀猀 ☀愀洀瀀㬀 匀攀爀瘀攀爀猀⸀ 䄀猀 眀攀氀氀 愀猀 戀甀椀氀搀椀渀最 洀愀挀栀椀渀攀猀 昀漀爀 挀攀爀琀愀椀渀㰀戀爀㸀
applications such as ‘Network Guardians’ which use the Untangle application for
栀攀椀最栀琀攀渀攀搀 渀攀琀眀漀爀欀 猀攀挀甀爀椀琀礀⸀㰀戀爀㸀
• Was able to offer our clients professional web design service, as well as web hosting
漀渀 琀栀攀 爀愀挀欀 猀攀爀瘀攀爀猀 䤀ᤀ瘠攀 猀攀琀甀瀀 愀琀 琀栀攀 漀昀昀椀挀攀⸀㰀戀爀㸀
• Was called upon to setup the very first 3D Panoramic X-Ray machine of it's kind for Dr. Agnini.
䤀琀 爀攀焀甀椀爀攀猀 琀栀爀攀攀 瀀爀漀瀀攀爀氀礀 挀漀渀昀椀最甀爀攀搀 猀攀爀瘀攀爀猀 ☀愀洀瀀㬀 瀀爀漀瀀攀爀氀礀 挀漀渀昀椀最甀爀攀搀 渀攀琀眀漀爀欀椀渀最㰀戀爀㸀
equipment to operate.
∀†䐀攀瘀攀氀漀瀀攀搀 ☀愀洀瀀㬀 䤀洀瀀氀攀洀攀渀琀攀搀 愀 䠀䤀倀䄀䄀 挀漀洀瀀氀椀愀渀琀 戀愀挀欀甀瀀 猀礀猀琀攀洀 甀猀椀渀最 䄀䠀匀䄀夀 猀攀爀瘀攀爀㰀戀爀㸀
software. Introduced in December it already has over 100 doctors who have signed on
愀琀 ␀㤀㤀 瀀攀爀 洀漀渀琀栀⸀㰀戀爀㸀
• Developed several scripts to tackle common problems I noticed many clients were
栀愀瘀椀渀最 眀椀琀栀 琀栀攀椀爀 倀爀愀挀琀椀挀攀 䴀愀渀愀最攀洀攀渀琀 匀漀昀琀眀愀爀攀⸀㰀戀爀㸀
Network Engineer
䄀 䄀猀猀攀琀猀 ⴀ 䰀漀渀最眀漀漀搀Ⰰ 䘀䰀 ⴀ 一漀瘀攀洀戀攀爀 ㈀ 琀漀 䄀甀最甀猀琀 ㈀ 㰀戀爀㸀
• Configuration/troubleshooting of the companies WAN, and VPN, using Untangle
琀栀攀渀 氀愀琀攀爀 漀渀 甀猀椀渀最 䌀椀猀挀漀 䄀搀愀瀀琀椀瘀攀 匀攀挀甀爀椀琀礀 攀焀甀椀瀀洀攀渀琀⸀㰀戀爀㸀
• Created a SIP trunk using a Nortel BCM50 for our VoIP phones to reduce our phone
戀椀氀氀 戀礀 㔀 ─Ⰰ 挀甀琀琀椀渀最 漀甀爀 戀椀氀氀 椀渀 栀愀氀昀⸀ 䄀氀猀漀 瀀爀漀瘀攀搀 䤀 挀漀甀氀搀 愀挀挀漀洀瀀氀椀猀栀 椀琀 眀椀琀栀 吀爀椀砀䈀漀砀 ☀愀洀瀀㬀㰀戀爀㸀
CCM.
∀†䌀漀渀昀椀最甀爀愀琀椀漀渀⼀琀爀漀甀戀氀攀猀栀漀漀琀椀渀最 漀昀 圀椀渀搀漀眀猀 ㈀ ㌀⼀㈀ 㠀 猀攀爀瘀攀爀猀⸀ 倀爀漀瀀攀爀 洀愀渀愀最攀洀攀渀琀Ⰰ㰀戀爀㸀
and recovery plan is essential for this duty at the company.
∀†䠀攀氀瀀搀攀猀欀 昀漀爀 漀甀爀 猀琀漀爀攀 氀漀挀愀琀椀漀渀猀Ⰰ 愀渀搀 栀攀愀搀焀甀愀爀琀攀爀猀 攀洀瀀氀漀礀攀攀猀⸀ 吀栀椀猀 搀甀琀礀 爀攀焀甀椀爀攀猀㰀戀爀㸀
strong troubleshooting/repair skills with desktop computers, laptops, servers, and other
倀䌀 栀愀爀搀眀愀爀攀⸀㰀戀爀㸀
• Upgraded the headquarters LAN to a gigabit network. This upgrade improved the
瀀爀漀搀甀挀琀椀漀渀 爀愀琀攀 漀昀 漀甀爀 挀漀洀瀀甀琀攀爀 椀洀愀最椀渀最 猀琀愀琀椀漀渀猀 戀礀 漀瘀攀爀 ─Ⰰ 琀攀渀 琀椀洀攀猀 琀栀攀㰀戀爀㸀
previous production rate.
∀†䐀椀瘀椀猀椀漀渀 䴀愀渀愀最攀爀 漀昀 漀甀爀 搀椀猀瀀愀琀挀栀 猀攀爀瘀椀挀攀猀 眀栀椀挀栀 瀀爀漀瘀椀搀攀猀 爀攀猀椀搀攀渀琀椀愀氀Ⰰ 愀渀搀㰀戀爀㸀
commercial IT services. Launched May 2011. At the moment it is projected to
最攀渀攀爀愀琀攀 漀瘀攀爀 ␀㔀 Ⰰ 瀀攀爀 礀攀愀爀⸀㰀戀爀㸀
• Web Developer with responsibilities that include marketing, development of the
挀漀洀瀀愀渀礀 攀挀漀洀洀攀爀挀攀 猀椀琀攀猀 昀漀爀 漀甀爀 爀攀琀愀椀氀 挀漀洀瀀甀琀攀爀 猀琀漀爀攀 氀漀挀愀琀椀漀渀猀Ⰰ 愀渀搀 搀愀琀愀戀愀猀攀㰀戀爀㸀
management.
∀†䌀漀搀攀搀 愀 猀挀爀椀瀀琀 琀栀愀琀 昀攀攀搀猀 䜀漀漀最氀攀 眀椀琀栀 漀甀爀 瀀爀漀搀甀挀琀 氀椀猀琀椀渀最猀 愀甀琀漀洀愀琀椀挀愀氀氀礀 琀栀愀琀 栀愀猀㰀戀爀㸀
increased sales by well over 25% when comparing recent previous sales history.
倀爀漀搀甀挀琀 匀甀瀀瀀漀爀琀 匀瀀攀挀椀愀氀椀猀琀㰀戀爀㸀
Bright House Networks - Maitland, FL - July 2010 to October 2010
∀†吀爀漀甀戀氀攀猀栀漀漀琀椀渀最 愀 眀椀搀攀 瘀愀爀椀攀琀礀 漀昀 椀渀琀攀爀渀攀琀Ⰰ 栀漀洀攀 瀀栀漀渀攀Ⰰ 愀渀搀 栀漀洀攀 渀攀琀眀漀爀欀椀渀最㰀戀爀㸀
issues.
∀†倀爀漀瘀椀搀椀渀最 琀攀挀栀渀椀挀愀氀 猀甀瀀瀀漀爀琀 琀漀 椀渀琀攀爀渀攀琀Ⰰ 愀渀搀 栀漀洀攀 瀀栀漀渀攀 猀攀爀瘀椀挀攀 猀甀戀猀挀爀椀戀攀爀猀⸀㰀戀爀㸀
• Creating documentation on each customer contact.
∀†䴀愀渀愀最椀渀最 挀漀渀昀椀搀攀渀琀椀愀氀 甀猀攀爀 愀挀挀漀甀渀琀猀Ⰰ 瀀愀猀猀眀漀爀搀猀Ⰰ 愀渀搀 漀琀栀攀爀 猀攀渀猀椀琀椀瘀攀 椀渀昀漀爀洀愀琀椀漀渀⸀㰀戀爀㸀
Technical Support
䌀漀渀渀攀砀琀椀漀渀猀 䤀渀挀⸀ ⴀ 伀爀氀愀渀搀漀Ⰰ 䘀䰀 ⴀ 䨀愀渀甀愀爀礀 ㈀ 琀漀 䨀甀渀攀 ㈀ 㰀戀爀㸀
• Troubleshooting a wide variety of network, PC, software, mobile phone, and
攀氀攀挀琀爀漀渀椀挀 搀攀瘀椀挀攀 椀猀猀甀攀猀⸀㰀戀爀㸀
• Providing technical support to customers.
∀†䌀爀攀愀琀椀渀最 搀漀挀甀洀攀渀琀愀琀椀漀渀 漀渀 昀椀砀攀猀 甀猀攀搀 琀漀 挀漀爀爀攀挀琀 猀礀猀琀攀洀 攀爀爀漀爀猀⸀㰀戀爀㸀
• Managing confidential user accounts, and client files.
圀攀戀 䐀攀瘀攀氀漀瀀攀爀 ⼀ 倀䌀 吀攀挀栀渀椀挀椀愀渀㰀戀爀㸀
LegalFormsBank.biz - Orlando, FL - December 2006 to January 2010
∀†䴀愀椀渀琀愀椀渀椀渀最 琀栀攀 渀攀琀眀漀爀欀 愀渀搀 挀漀洀瀀甀琀攀爀 猀礀猀琀攀洀猀⸀㰀戀爀㸀
• Providing technical support to affiliates.
∀†䌀爀攀愀琀椀渀最 ☀愀洀瀀㬀 瀀攀爀昀漀爀洀椀渀最 漀渀氀椀渀攀 洀愀爀欀攀琀椀渀最 琀攀挀栀渀椀焀甀攀猀 琀漀 椀渀挀爀攀愀猀攀 猀愀氀攀猀⸀㰀戀爀㸀
• Managing confidential user accounts, passwords, and client files including legal
愀渀搀 昀椀渀愀渀挀椀愀氀 搀漀挀甀洀攀渀琀猀⸀㰀戀爀㸀
• Performing search engine optimization to boost website traffic, and sales.
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AS in Computer Engineering
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SKILLS
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(CCNA), NetApp Accredited Installation Professional (NAIP). Formal Training On: Comptia A+, Network
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(Hardware), A+ Concepts (Software), Local Area Networks, Wireless Networks, Microsoft Windows Server
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Protocols (CCNA), Cisco Wireless Networking (CWNA), Digital Systems, Cisco Voice Over IP (CCVP),
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