DORIS RORICK
਀㤀㌀㜀 圀椀氀氀漀眀 䌀椀爀挀氀攀 匀Ⰰ 䈀甀爀氀攀猀漀渀Ⰰ 吀堀 㜀㘀　㈀㠀 簀 簀 䌀㨀 ㌀㄀㔀⸀㈀㄀㈀⸀　㜀　㠀 㰀愀
  href="mailto:DorisRorick@gmail.com">DorisRorick@gmail.com
਀䌀愀爀攀攀爀 伀瘀攀爀瘀椀攀眀㰀戀爀㸀
Dedicated Customer Service Representative motivated to maintain customer satisfaction and
਀挀漀渀琀爀椀戀甀琀攀 琀漀 挀漀洀瀀愀渀礀 猀甀挀挀攀猀猀⸀㰀戀爀㸀
Core Strengths
਀匀琀爀漀渀最 漀爀最愀渀椀稀愀琀椀漀渀愀氀 猀欀椀氀氀猀㰀戀爀㸀
Markdown/promotional procedures
਀䌀愀猀栀 栀愀渀搀氀椀渀最 愀挀挀甀爀愀挀礀㰀戀爀㸀
Retail merchandising
਀䤀渀瘀攀渀琀漀爀礀 挀漀渀琀爀漀氀 瀀爀漀挀攀搀甀爀攀猀㰀戀爀㸀
Invoice processing
਀伀爀搀攀爀 瀀爀漀挀攀猀猀椀渀最㰀戀爀㸀
AS/400l
਀䴀椀挀爀漀猀漀昀琀 圀漀爀搀Ⰰ 䔀砀挀攀氀㰀戀爀㸀
Multi-line phone proficiency
਀倀爀漀瀀攀爀 瀀栀漀渀攀 攀琀椀焀甀攀琀琀攀㰀戀爀㸀
Accomplishments
਀倀爀漀挀攀猀猀 䤀洀瀀爀漀瘀攀洀攀渀琀㰀戀爀㸀
Created new departmental procedures manual.
਀䄀猀猀攀猀猀攀搀 漀爀最愀渀椀稀愀琀椀漀渀愀氀 琀爀愀椀渀椀渀最 渀攀攀搀猀⸀㰀戀爀㸀
Devised a successful recruiting plan for several real estate brokers, which resulted in
਀愀瀀瀀爀漀砀椀洀愀琀攀氀礀 ㄀㔀 渀攀眀 攀洀瀀氀漀礀攀攀猀 攀愀挀栀 洀漀渀琀栀⸀㰀戀爀㸀
Work Experience
਀匀琀漀爀攀 䌀氀攀爀欀㰀戀爀㸀
Kinney Drugs Inc. - Potsdam, NY
਀䴀愀椀渀琀愀椀渀攀搀 欀渀漀眀氀攀搀最攀 漀昀 挀甀爀爀攀渀琀 瀀爀漀洀漀琀椀漀渀猀Ⰰ 瀀漀氀椀挀椀攀猀 爀攀最愀爀搀椀渀最 瀀愀礀洀攀渀琀 愀渀搀 攀砀挀栀愀渀最攀猀Ⰰ 愀渀搀㰀戀爀㸀
security practices.Recommended merchandise based on customer needs.Operated a cash
਀爀攀最椀猀琀攀爀 琀漀 瀀爀漀挀攀猀猀 挀愀猀栀Ⰰ 挀栀攀挀欀 愀渀搀 挀爀攀搀椀琀 挀愀爀搀 琀爀愀渀猀愀挀琀椀漀渀猀⸀刀攀瀀氀攀渀椀猀栀攀搀 昀氀漀漀爀 猀琀漀挀欀 愀渀搀㰀戀爀㸀
processed shipments to ensure product availability for customers.Offered exceptional
਀挀甀猀琀漀洀攀爀 猀攀爀瘀椀挀攀 琀漀 搀椀昀昀攀爀攀渀琀椀愀琀攀 愀渀搀 瀀爀漀洀漀琀攀 琀栀攀 挀漀洀瀀愀渀礀 戀爀愀渀搀⸀伀瀀攀渀攀搀 愀渀搀 挀氀漀猀攀搀 琀栀攀㰀戀爀㸀
store, which included counting cash drawers and making bank deposits. Price changes and
਀洀愀爀欀 搀漀眀渀猀⸀ 䤀渀瘀攀渀琀漀爀礀 挀漀甀渀琀猀⸀ 匀伀倀✀猀 昀漀爀 渀攀眀 搀椀猀瀀氀愀礀猀 漀昀 洀攀爀挀栀愀渀搀椀猀攀⸀㰀戀爀㸀
Sep 2010 to Oct 2014
਀㄀　ⴀ欀攀礀㰀戀爀㸀
Recruiting techniques
਀刀攀氀椀愀戀氀攀 愀渀搀 瀀甀渀挀琀甀愀氀㰀戀爀㸀
Energetic work attitude
਀䘀椀氀椀渀最 愀渀搀 搀愀琀愀 愀爀挀栀椀瘀椀渀最㰀戀爀㸀
Assistant to Crew Leader
਀唀匀 䌀攀渀猀甀猀 䈀甀爀攀愀甀 䈀漀猀琀漀渀 刀攀最椀漀渀愀氀 伀昀昀椀挀攀 ⴀ 倀漀琀猀搀愀洀Ⰰ 一夀㰀戀爀㸀
Assist Crew Leader in guiding and directing enumerators (6) engaged in field data. Meet daily
਀眀椀琀栀 攀渀甀洀攀爀愀琀漀爀猀 琀漀 爀攀瘀椀攀眀 瀀愀瀀攀爀眀漀爀欀 昀漀爀 焀甀愀氀椀琀礀 愀猀猀甀爀愀渀挀攀⸀㰀戀爀㸀
Temporary Employment, end of assignment.
਀䌀漀渀琀爀愀挀琀漀爀ⴀ刀攀挀爀甀椀琀攀爀㰀戀爀㸀
Universal Marketing Solutions - Potsdam, NY
਀刀攀挀爀甀椀琀洀攀渀琀 漀昀 渀攀眀 愀渀搀 攀砀瀀攀爀椀攀渀挀攀搀 刀攀愀氀 䔀猀琀愀琀攀 䄀最攀渀琀猀 昀漀爀 昀漀甀爀 琀漀 猀椀砀Ⰰ 搀攀瀀攀渀搀椀渀最 漀渀㰀戀爀㸀
assignments, California real estate brokers. Scheduling appointments for interviews. Supplied
਀琀漀漀氀猀Ⰰ 爀攀猀漀甀爀挀攀猀 愀渀搀 攀搀甀挀愀琀椀漀渀 琀漀 愀瀀瀀氀椀挀愀渀琀猀 琀漀 攀渀栀愀渀挀攀 琀栀攀椀爀 猀欀椀氀氀猀⸀㰀戀爀㸀
Dispatcher
਀䌀攀爀琀椀昀椀攀搀 刀攀猀琀漀爀愀琀椀漀渀 匀攀爀瘀椀挀攀猀 ⴀ 刀椀瘀攀爀猀椀搀攀Ⰰ 䌀䄀㰀戀爀㸀
Apr 2010 to Aug 2010
਀䴀愀爀 ㈀　　㜀 琀漀 䨀甀渀 ㈀　　㤀㰀戀爀㸀
Sep 2001 to Jun 2003
਀匀挀栀攀搀甀氀攀 愀渀搀 搀椀猀瀀愀琀挀栀 琀漀 洀攀攀琀 琀栀攀 瘀愀爀椀攀搀 渀攀攀搀猀 漀昀 漀甀爀 䐀攀愀氀攀爀⸀ 匀攀爀瘀攀 愀猀 愀渀 椀渀琀攀爀昀愀挀攀 琀漀 漀甀爀㰀戀爀㸀
Dealer and Sales teams.
਀伀昀昀椀挀攀 䌀氀攀爀欀㰀戀爀㸀
Argas/Mission Foods - Los Angeles, CA
਀䴀愀爀欀攀琀椀渀最 猀攀挀爀攀琀愀爀礀⸀ 䴀愀渀愀最攀搀 琀栀攀 爀攀挀攀瀀琀椀漀渀椀猀琀 愀爀攀愀Ⰰ 椀渀挀氀甀搀椀渀最 最爀攀攀琀椀渀最 瘀椀猀椀琀漀爀猀 愀渀搀㰀戀爀㸀
responding to telephone and in-person requests for information.Organized files, developed
਀猀瀀爀攀愀搀猀栀攀攀琀猀Ⰰ 昀愀砀攀搀 爀攀瀀漀爀琀猀 愀渀搀 猀挀愀渀渀攀搀 搀漀挀甀洀攀渀琀猀⸀䌀爀攀愀琀攀搀 愀渀搀 洀愀椀渀琀愀椀渀攀搀 猀瀀爀攀愀搀猀栀攀攀琀猀㰀戀爀㸀
using Excel functions and calculations to develop reports and lists.Updated databases and
਀猀瀀爀攀愀搀猀栀攀攀琀猀 琀漀 椀洀瀀爀漀瘀攀 椀渀瘀攀渀琀漀爀礀 洀愀渀愀最攀洀攀渀琀 愀渀搀 椀渀昀漀爀洀愀琀椀漀渀 漀渀 愀 搀愀椀氀礀 戀愀猀椀猀⸀㰀戀爀㸀
I was hired through this vendor for a contracted amount of employment for the
਀刀愀氀瀀栀猀⼀䘀漀漀搀㐀䰀攀猀猀 䌀漀洀瀀愀渀礀⸀㰀戀爀㸀
Dec 1994 to Sep 1995
਀䌀漀洀瀀甀琀攀爀 伀瀀攀爀愀琀椀漀渀猀 䌀氀攀爀欀㰀戀爀㸀
Ralphs Grocery/Food4Less - La Habra, CA
਀㄀㤀㠀㘀ⴀ㄀㤀㠀㠀 刀攀挀漀爀搀猀 䌀氀攀爀欀⸀ 䴀愀椀渀琀愀椀渀攀搀 昀椀氀攀猀 愀猀猀漀挀椀愀琀攀搀 眀椀琀栀 洀甀氀琀椀ⴀ眀愀爀攀栀漀甀猀攀 猀礀猀琀攀洀猀㬀 爀攀挀漀渀挀椀氀攀搀㰀戀爀㸀
store statements with billing; researched and corrected billing errors; developed and
਀搀椀猀琀爀椀戀甀琀攀搀 洀椀挀爀漀昀椀挀栀攀 愀渀搀 瀀攀爀昀漀爀洀攀搀 愀猀 愀 䘀氀漀愀琀攀爀 椀渀 䌀漀洀瀀甀琀攀爀 伀瀀攀爀愀琀椀漀渀猀 愀猀 渀攀攀搀攀搀⸀㰀戀爀㸀
1988-1990 Tape Librarian-Lead I/O Clerk. Maintained tape library; secured emergency backup
਀猀礀猀琀攀洀 椀渀昀漀爀洀愀琀椀漀渀猀 漀昀昀 猀椀琀攀㬀 倀爀椀渀琀攀搀 愀渀搀 搀椀猀琀爀椀戀甀琀攀搀 爀攀瀀漀爀琀猀 愀渀搀 圀愀爀攀栀漀甀猀攀 䈀椀氀氀椀渀最 漀渀 氀漀眀氀攀瘀攀氀㰀戀爀㸀
laser and impact printers. Shipping via US Mail, FedEx and UPS. Training of new
਀攀洀瀀氀漀礀攀攀猀⸀㰀戀爀㸀
1990-1992 Control Operations Clerk. Warehouse billing updates; Warehouse Accounts,
਀䤀渀瘀攀渀琀漀爀礀 甀瀀搀愀琀攀㬀 爀攀瀀漀爀琀 瀀爀攀瀀愀爀愀琀椀漀渀猀Ⰰ 洀愀椀渀琀攀渀愀渀挀攀 愀渀搀 搀椀猀琀爀椀戀甀琀椀漀渀猀Ⰰ 挀礀挀氀攀 挀漀甀渀琀Ⰰ 愀挀挀漀甀渀琀猀㰀戀爀㸀
payable and payroll reconciliation.
਀䴀攀洀戀攀爀 漀昀 䰀漀挀愀氀 吀攀愀洀猀琀攀爀猀 ⌀㤀㔀㈀Ⰰ 圀攀猀琀攀爀渀 䌀漀渀昀攀爀攀渀挀攀 漀昀 吀攀愀洀猀琀攀爀猀㰀戀爀㸀
Educational Background
਀䠀椀最栀 匀挀栀漀漀氀 䐀椀瀀氀漀洀愀Ⰰ 䜀爀愀搀甀愀琀攀搀㰀戀爀㸀
John A. Rowland High - Rowland Heights, CA, USA
਀㄀㤀㠀㄀㰀戀爀㸀
Jun 1986 to Jun 1992