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mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l0:level7 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l0:level8 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l0:level9 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l1 {mso-list-id:222257263; mso-list-template-ids:-2033009680;} @list l1:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l1:level2 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font-family:Wingdings;} @list l1:level7 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l1:level8 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l1:level9 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l2 {mso-list-id:547961566; mso-list-template-ids:1378128750;} @list l2:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l2:level2 {mso-level-number-format:bullet; mso-level-text:o; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:"Courier New"; mso-bidi-font-family:"Times New Roman";} @list l2:level3 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l2:level4 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l2:level5 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l2:level6 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l2:level7 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:3.5in; 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@list l3:level3 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l3:level4 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l3:level5 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l3:level6 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l3:level7 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l3:level8 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l3:level9 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l4 {mso-list-id:742028939; mso-list-template-ids:145398600;} @list l4:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l4:level2 {mso-level-number-format:bullet; mso-level-text:o; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:"Courier New"; mso-bidi-font-family:"Times New Roman";} @list l4:level3 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l4:level4 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l4:level5 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l4:level6 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l4:level7 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l4:level8 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:4.0in; 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@list l5:level4 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l5:level5 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l5:level6 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l5:level7 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l5:level8 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l5:level9 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mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} </style> <![endif]--> </head> <body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'> <div class=WordSection1> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>From:<span style='mso-tab-count:1'>                              </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>route@monster.com<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Sent:<span style='mso-tab-count:1'>                               </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Sunday, May 01, 2016 7:47 AM<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>To:<span style='mso-tab-count:1'>                                   </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>hg@apeironinc.com<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Subject:<span style='mso-tab-count:1'>                          </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Please review this candidate for: Dispatch Clerk<o:p></o:p></span></p> <p class=MsoNormal><o:p>&nbsp;</o:p></p> <p class=MsoNormal><a name=top><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>This resume has been forwarded to you at the request of Monster User xapeix03 <o:p></o:p></span><!--OptionalMessage--><!--JobSeekerSummary--><!--HTMLRenderer--><!--ResumeInstructionalText--><!--Referral--><!--ContactInfo--></a></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format" xmlns:m="http://schemas.monster.com/Monster"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <div> <p class=MsoNormal><span style='mso-bookmark:top'><strong><FirstName><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:black'>Michael</FirstName> <LastName>Yap</LastName>&nbsp;</span></strong></span><span style='mso-bookmark:top'><b><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></b></span></p> </div> <div> <p class=MsoNormal><span style='mso-bookmark:top'><b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:black'>Last updated:</span></b></span><span style='mso-bookmark:top'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; </span></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:black'>10/19/15</span></span><span style='mso-bookmark:top'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </div> <span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> <td style='padding:0in 0in 0in 0in'><span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> </tr> </table> <span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> </tr> <tr style='mso-yfti-irow:1'> <td style='border:none;border-top:solid #D4D4D4 1.0pt;mso-border-top-alt: solid #D4D4D4 .75pt;background:#FFFFCC;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 11.25pt 11.25pt 11.25pt 11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Job Title:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Rating:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Not Rated<o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Screening score:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Status:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Resume Received<o:p></o:p></span></span></p> </div> </td> <span style='mso-bookmark:top'></span> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'> <div><Address1 /> <p class=MsoNormal><span style='mso-bookmark:top'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><br> <City>Denton</City>, <StateAbbrevMsg MessageID="294633">TX</StateAbbrevMsg>&nbsp;&nbsp;<PostalCode>76208<br> </PostalCode><CountryAbbrevMsg MessageID="294458">US<o:p></o:p></span></span></p> </CountryAbbrevMsg> <div> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="mailto:mike14yap@gmail.com"><EmailAddress>mike14yap@gmail.com</EmailAddress></a><o:p></o:p></span></p> </div> </div> </td> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'><!--ResumeEmailNavigationLinks--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><strong><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Quick View Links:</span></strong><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;mso-cellspacing:0in; mso-yfti-tbllook:1184;mso-table-lspace:2.25pt;mso-table-rspace:2.25pt; mso-table-anchor-vertical:paragraph;mso-table-anchor-horizontal:column; mso-table-left:left;mso-padding-alt:2.25pt 2.25pt 2.25pt 2.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=130 style='width:97.5pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#resume">Resume Section</a><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td width=130 style='width:97.5pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#summary">Summary Section</a><o:p></o:p></span></p> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 15.0pt 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Title--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:.75pt'> <td width=180 style='width:135.0pt;padding:0in 0in 0in 0in;height:.75pt'><a name=resume></a></td> <span style='mso-bookmark:resume'></span> <td width=470 colspan=2 style='width:352.5pt;padding:0in 0in 0in 0in; height:.75pt'><span style='mso-bookmark:resume'></span></td> <span style='mso-bookmark:resume'></span> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes;height:13.5pt'> <td width=180 style='width:135.0pt;background:#E5ECF3;padding:0in 0in 0in 0in; height:13.5pt'> <p class=MsoNormal><span style='mso-bookmark:resume'><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>RESUME</span></span></span><span style='mso-bookmark: resume'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:resume'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal><span style='mso-bookmark:resume'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>&nbsp;&nbsp;<o:p></o:p></span></span></p> </td> <span style='mso-bookmark:resume'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'><span style='mso-bookmark:resume'></span></td> <span style='mso-bookmark:resume'></span> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> <tr style='mso-yfti-irow:2'> <td colspan=2 style='padding:0in 0in 0in 5.25pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=boldtext1><span style='font-size:8.5pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Resume Headline: </span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><ResumeTitle>update resume<o:p></o:p></span></p> </ResumeTitle></td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Resume Value: </span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><ResumeValue>nafttwkw6maq7zv8</ResumeValue>&nbsp;&nbsp;&nbsp;<o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp;&nbsp;<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes;height:11.25pt'> <td style='border:none;border-top:solid #E5ECF3 1.0pt;mso-border-top-alt: solid #E5ECF3 .75pt;padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Body--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 5.25pt'> <div> <div> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'> <meta http-equiv=Content-Style-Type content="text/css"> &nbsp;</span><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:18.0pt; font-family:"Arial Black","sans-serif";mso-bidi-font-family:Arial'>MICHAEL T. YAP</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>5201 Par Drive Apt 1012</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Denton, Texas 76208</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>mike14yap@gmail.com</span></b><span style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>940 231 5944</span></b><span style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Franklin Gothic Heavy","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><u><span style='font-size:11.0pt;line-height:115%;font-family:"Franklin Gothic Heavy","sans-serif"; mso-bidi-font-family:Arial'>Skills</span></u><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Franklin Gothic Heavy","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Dell Certified Systems Expert (DCSE)</span></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Has a strong background with Computer hardwares and softwares</span></b><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Proficient in MS Office applications (MS Word, Powerpoint, Excel, Access)</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Can work with less supervision</span></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Can perform under pressure</span></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Franklin Gothic Heavy","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><u><span style='font-size:11.0pt;line-height:115%;font-family:"Franklin Gothic Heavy","sans-serif"; mso-bidi-font-family:Arial'>Working Experience</span></u><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>NCS PTE Ltd</span></b><span style='font-size: 11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Systems Specialist/IT Helpdesk</span></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>June 2014  June 2015</span><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Main responsibilities includes: Responsible for creation and maintain user accounts using Active Directory and ensures that Incident Management processes are followed correctly and that performance is measured with a high level of quality and timely resolution.</span></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Job Description:</span></i></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></i></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l11 level1 lfo1;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Handles creation of user accounts, moving hostnames to the right OU (organizational unit) and ensures that the users and hostnames are in the correct security group </span><span style='font-size:11.0pt;line-height:115%;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l11 level1 lfo1;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Set-up workstation for new hires to ensure the smooth flow of the training process.</span><span style='font-size:11.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;mso-list:l11 level1 lfo1;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;font-family: "Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Troubleshoots softwares which includes installation and removal of computer applications, reinstallation of operating system and installation of drivers. </span><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l11 level1 lfo1;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Ownership of problem tickets, working with resolver groups for timely root cause analysis and maintaining the Known Error database</span><span style='font-size:11.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:0in;margin-right:0in;margin-bottom:1.5pt; margin-left:34.0pt;text-indent:0in;line-height:13.5pt;mso-list:l11 level1 lfo1; tab-stops:list .5in;background:white'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;font-family: "Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";color:#333333'>Follow up on the incident request solutions and after solution reports.</span><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-indent:0in;mso-list:l11 level1 lfo1; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:11.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;font-family: "Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";color:#333333; background:white'>Work in close proximity with the implementation team to ensure all of the solution plans are being implemented properly</span><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l11 level1 lfo1;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Creation of, or contribution to, project deliverables such as application support documentation.</span><span style='font-size:11.0pt;line-height:115%; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l11 level1 lfo1;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Train new hires and handle escalated calls.</span><span style='font-size:11.0pt; line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-align:justify;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Hewlett-Packard Singapore (converted to permanent employee)</span></b><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Senior Helpdesk Consultant/ITO Service Delivery</span></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>March 2012  June 2014</span><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Hewlett-Packard Singapore (currently under RMA contracts)</span></b><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Information Management Analyst / Service Request Analyst </span></b><span style='font-size:11.0pt;line-height:115%;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>March 2011  March 2012</span><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Main responsibilities includes:&nbsp; Resolution of second level enquiries on service request, account administration, escalation of cases that cannot be resolved to appropriate relevant group and management of e-mail and service desk ticket queue.</span></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Job Description:</span></i></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></i></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l8 level1 lfo2;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Handle and manage incidents and requests, and providing an interface between users and IT Service Management.</span><span style='font-size:11.0pt;line-height: 115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l8 level1 lfo2;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Responsible to ensure that the 24/7 operations, services and solutions run smoothly and adhere to appropriate SLA s.</span><span style='font-size:11.0pt;line-height: 115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l8 level1 lfo2;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Answer general helpdesk questions from internal customers, and where appropriate, escalate to next level.</span><span style='font-size:11.0pt;line-height:115%; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l8 level1 lfo2;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Handle and manage incidents and requests, and providing an interface between users and IT Service Management.</span><span style='font-size:11.0pt;line-height: 115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l8 level1 lfo2;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Update and maintain issues in appropriate databases and document cases to show action taken.</span><span style='font-size:11.0pt;line-height:115%; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l8 level1 lfo2;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Identify trends and alert management of any unusual conditions using the standard Help Desk reporting tools.</span><span style='font-size:11.0pt;line-height:115%; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l8 level1 lfo2;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Consult with technical support team, technical documents and other resources in order to find solutions to unresolved technical problems.</span><span style='font-size:11.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l8 level1 lfo2;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.</span><span style='font-size:11.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l8 level1 lfo2;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Utilize technical resources to research problems and come to resolution.</span><span style='font-size:11.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l8 level1 lfo2;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Identifying and escalating priority issues or customer complaints.</span><span style='font-size:11.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l8 level1 lfo2;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Arranging appointments for engineers to attend premises and fulfill service request demands.</span><span style='font-size:11.0pt;line-height:115%;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l8 level1 lfo2;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Meet Service Level Agreements (SLA) set by the client.</span><span style='font-size:11.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>&nbsp;</span></i></b><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>&nbsp;</span></i></b><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>&nbsp;</span></i></b><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>&nbsp;</span></i></b><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>&nbsp;</span></i></b><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>&nbsp;</span></i></b><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>&nbsp;</span></i></b><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>&nbsp;</span></i></b><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>Achievements:</span></i></b><span style='font-size:11.0pt;line-height: 115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>&nbsp;</span></i></b><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-indent:.25in;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>December 21, 2012</span><span style='font-size: 11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'></span><span style='display:inline-block'>Certificate for Best Performing Team for the quarter August to October 2012</span><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>&nbsp;</span><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>October 2012</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'></span><span style='display:inline-block'>Promoted to Group Lead</span><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>March 2012 </span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'></span><span style='display:inline-block'>Converted to permanent employee</span><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Singapore Post Limited </span></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Customer Service Officer </span></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>November 2010  March 2011</span><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Job Description:</span></i></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></i></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l0 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Handles telephone-based account management services for customers.</span><span style='font-size:11.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l0 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Handles calls in adherence to the quality standards of the company.</span><span style='font-size:11.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l0 level1 lfo3;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Handles full service and support, including redelivery and redirection of mails and customer enquiries.</span><span style='font-size:11.0pt;line-height:115%; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>STREAM GLOBAL SERVICES (LEGACY ETELECARE GLOBAL SOLUTIONS)</span></b><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Quality Assurance Representative/Technical Support Representative</span></b><span style='font-size:11.0pt;line-height: 115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>January 2006  October 2010</span><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Job Description:</span></i></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></i></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;mso-list:l1 level1 lfo4;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;font-family: "Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Interacts with customers via live channel to provide technical support.</span><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;mso-list:l1 level1 lfo4;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;font-family: "Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Troubleshoots Internet connection related issues such as Land Area Network(LAN), Modem, and Wireless connections.&nbsp; Assists in setting up wired and wireless Internet connections.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;mso-list:l9 level1 lfo5;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;font-family: "Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Troubleshoots desktop and portable hardwares.&nbsp; This includes no POST, no Power, no video, no audio, no internet connection, system overheat, system noise, input device and chassis issues. </span><span style='font-size:11.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;mso-list:l9 level1 lfo5;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;font-family: "Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Assists in setting up the system for first time users.&nbsp; Also assists customers in installing computer parts. </span><span style='font-size:11.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;mso-list:l9 level1 lfo5;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;font-family: "Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Troubleshoots softwares which includes installation and removal of computer applications, restoration of failed and slow internet connection, fixing of slow operating system performance issues, reinstallation of operating system and installation of drivers. </span><span style='font-size:11.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;mso-list:l9 level1 lfo5;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;font-family: "Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Submits dispatch report to the client for parts replacement to their customers using Dellserv and Delta applications.</span><span style='font-size:11.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;mso-list:l9 level1 lfo5;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;font-family: "Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Required to attend calibrations and huddles for product knowledge updates and new program directives.&nbsp; Required to undergo up trainings and seminars necessary to the business.</span><span style='font-size:11.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></i></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Adminstative Tasks:</span></i></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></i></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l4 level1 lfo6;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Prepares Customer Experience (CE) Deck/ Customer Satisfaction Analysis for Operations to identify the issues that affects customer satisfaction.</span><span style='font-size:11.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l4 level1 lfo6;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Maintains &amp; prepares Lookout Report (Tracker of agents violations against the overall process compliance policies in handling calls) in a daily basis.</span><span style='font-size:11.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l4 level1 lfo6;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Evaluates calls in a daily basis in compliance to quality standards by making sure that agents are doing the correct troubleshooting and adhere to the call processes and policies.&nbsp; </span><span style='font-size:11.0pt;line-height:115%; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l4 level1 lfo6;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Exemplary in adherence to all call handling processes and procedures.&nbsp; Knowledgeable in call monitoring software ie. NICE &amp; NICE Perform.</span><span style='font-size:11.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l4 level1 lfo6;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Collates the overall process compliance score of the agents in the site.</span><span style='font-size:11.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l4 level1 lfo6;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Coaches the bottom performers of the site.&nbsp; Provides feedbacks to agents to assist them in achieving the passing monitoring scores.&nbsp; Maintains passion for people, motivational skills and leadership abilities.</span><span style='font-size:11.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l4 level1 lfo6;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Handles shift briefings or meetings with the Team Leaders and agents regarding overall process compliance and team performance updates.</span><span style='font-size:11.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l4 level1 lfo6;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Handles Quality Assurance Calibrations and Quality Assurance Related Role Plays for newly transitioned agents from training.</span><span style='font-size:11.0pt; line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l4 level1 lfo6;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Handles calls to help reach the service level needed by the program</span><span style='font-size:11.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>&nbsp;</span></i></b><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>&nbsp;</span></i></b><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>&nbsp;</span></i></b><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>&nbsp;</span></i></b><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>&nbsp;</span></i></b><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>Achievements:</span></i></b><span style='font-size:11.0pt;line-height: 115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>&nbsp;</span></i></b><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>April 7, 2010</span><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>Certificate of Appreciation for His Commitment in handling QA Reports for CC6</span><span style='font-size:11.0pt;line-height:115%;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>December 18, 2009</span><span style='font-size:11.0pt;line-height: 115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>Certificate of Recognition for being a PA High Flyer for Q2 2009 with a Score of 2.71 </span><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;text-indent:.25in'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>May 5, 2008 </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;text-indent:.5in'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>Promoted to Dell QAA4/Quality Analyst/Quality Assurance Representative</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;text-indent:.5in'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;text-indent:.25in'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>March 15, 2007</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;text-indent:.5in'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>Promoted Dell QAA3</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;text-indent:.5in'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>February 24, 2007</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-indent:.25in'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>Rookie of the quarter (Quality Assurance Associate)</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;text-indent:.25in'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>November 13, 2006</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;text-indent:.5in'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>Promoted to Dell QAA 2</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;text-indent:.5in;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-align:justify;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>October 21, 2006</span><span style='font-size: 11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-align:justify;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Agent with the highest Overall Process Compliance with the score of 100% for the month of September (Team level)</span><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-align:justify;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Agent with the least number of kickbacks for the month of September (Team level)</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;text-align:justify;line-height: 115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-align:justify;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>September 14, 2006 </span><span style='font-size: 11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-align:justify;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Agent with the highest Overall Process Compliance with the score of 100% for the month of August (Team level)</span><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-align:justify;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Agent with the highest score in Original Agent Resolution Rate with the score of 86.15% for the month of August (Team level)</span><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-align:justify;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Agent with the most number of commendations for the month of August (Team level)</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;text-align:justify;line-height: 115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-align:justify;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>August 9, 2006 </span><span style='font-size: 11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-align:justify;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Agent with the highest Overall Process Compliance with the score of 100% for the month of July (Team level)</span><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-align:justify;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Agent with the most number of commendations for the month of July (Team level)</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>CONVERGYS PHILIPPINES</span></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><br> </span><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Customer Service Representative</span></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>October 2004  January 2006</span><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Job Description:</span></i></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:34.0pt;margin-bottom:.0001pt;text-align:justify;text-indent: 0in;mso-list:l10 level1 lfo7;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;font-family: "Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Handles telephone-based account management services for clients.</span><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l10 level1 lfo7;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Handles calls in adherence to the quality standards of the company.</span><span style='font-size:11.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l10 level1 lfo7;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Handles full service and support, including ordering, shipping, billing and customer enquiries.</span><span style='font-size:11.0pt;line-height:115%;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l10 level1 lfo7;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Up sells new products to the customers. </span><span style='font-size:11.0pt; line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-align:justify;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>NIG MARKETING</span></b><span style='font-size: 11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>IDP Data Encoder</span></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>July 2004  October 2004</span><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Job Description:</span></i></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l5 level1 lfo8;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Encodes official receipts , sales invoices, inventory&nbsp; into the Company s accounting system using Visual FoxPro</span><span style='font-size:11.0pt; line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l5 level1 lfo8;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Handles data encoding &amp;&nbsp; systematic updating of customers accounts using Integrated Accounting System(IAS)</span><span style='font-size:11.0pt; line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-align:justify;text-indent: 0in;line-height:115%;mso-list:l5 level1 lfo8;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Generates monthly aging reports of customer s accounts using MS Excel</span><span style='font-size:11.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>&nbsp;</span><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>RMS DATA COMPANY</span></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Data Encoder</span></b><span style='font-size: 11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:11.0pt;line-height:115%; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>July 2004  October 2004</span><span style='font-size:11.0pt;line-height:115%;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><i><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Job Description:</span></i></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-indent:0in;line-height: 115%;mso-list:l6 level1 lfo9;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;line-height: 115%;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Handles data conversion for the clients. </span><span style='font-size:11.0pt; line-height:115%;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt; line-height:115%;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>&nbsp;</span><span style='font-size:11.0pt;line-height:115%; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Franklin Gothic Heavy","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><u><span style='font-size:11.0pt;line-height:115%;font-family:"Franklin Gothic Heavy","sans-serif"; mso-bidi-font-family:Arial'>Educational Background</span></u><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Franklin Gothic Heavy","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>June 2000  March 2004</span><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Bachelor of Science in Management Information Systems</span><span style='font-size:11.0pt;line-height:115%;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>University of St. La Salle  Bacolod</span><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>June 1996  March 2000</span><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Secondary School</span><span style='font-size: 11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Bacolod City National High School</span><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>June 1990 - March 1996</span><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Primary School</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Education and Training Center School </span><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Franklin Gothic Heavy","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><u><span style='font-size:11.0pt;line-height:115%;font-family:"Franklin Gothic Heavy","sans-serif"; mso-bidi-font-family:Arial'>Extra-Curricular Activities</span></u><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>2002  2004</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>COMPUTER INFORMATION SYSTEM (CIS)</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>Member</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-indent:0in;mso-list:l7 level1 lfo10; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:11.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;font-family: "Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>An Academic Club that enhances various aspects of Management Information system.</span><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>2001  2002</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>BUSY BEE CLUB</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>Sports Chairman</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-indent:0in;mso-list:l2 level1 lfo11; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:11.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;font-family: "Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Business society of young student trader.</span><span style='font-size:11.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>1999  2000</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>BOY SCOUT OF THE PHILIPPINES</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>Senior Crew Leader (School Level)</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:34.0pt;text-indent:0in;mso-list:l3 level1 lfo12; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:11.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;font-family: "Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>An organization that trains youth to be a good leader.</span><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Franklin Gothic Heavy","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Franklin Gothic Heavy","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Franklin Gothic Heavy","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Franklin Gothic Heavy","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Franklin Gothic Heavy","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Franklin Gothic Heavy","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Franklin Gothic Heavy","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Franklin Gothic Heavy","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Franklin Gothic Heavy","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><u><span style='font-size:11.0pt;line-height:115%;font-family:"Franklin Gothic Heavy","sans-serif"; mso-bidi-font-family:Arial'>Character References</span></u><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Mr. David Chan</span></b><span style='font-size: 11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>AFMNCS Portal Team Leader </span><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>NCS Pte Ltd</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>+65 9169306329</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Ms. Marinel Moreto</span></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>Servicedesk SRM Team Leader</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Hewlett-Packard Singapore Pte. Ltd.</span><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>+65 9352 6884</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Ms. Jonalyn Sacro</span></b><span style='font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>Servicedesk SRM Group Leader</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Singapore Post Ltd</span><span style='font-size: 11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>+65 8388 3865</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:115%'><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </div> </div> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><br style='mso-special-character: line-break' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'> <![endif]><o:p></o:p></span></p> <!--ExperienceTableView--><!--EducationTableView--><!--SkillsTableView--><!--Summary Section--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format" xmlns:m="http://schemas.monster.com/Monster"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:15.0pt'> <td width="100%" style='width:100.0%;padding:0in 0in 0in 0in;height:15.0pt'></td> </tr> <tr style='mso-yfti-irow:1'> <td style='background:#E5ECF3;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:13.5pt'> <td width=180 style='width:135.0pt;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal><a name=summary><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Additional Info</span></span></a><span style='mso-bookmark: summary'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:summary'></span> <td style='padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="#top" alt="BACK TO TOP"><span style='color: #0066CC'>BACK TO TOP</span></a><o:p></o:p></span></b></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in' id=tdResumeSummaryTable> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right:337.5pt'> <td style='padding:0in 0in 0in 0in'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Current Career Level:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Experienced (Non-Manager)<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td style='padding:0in 0in 0in 0in'><!--WorkStatus--></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:4'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Work Status:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'><Country MessageID="42174"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US</Country> - <Status MessageID="70380">I am authorized to work in this country for any employer.<o:p></o:p></span></p> </Status></td> </tr> <tr style='mso-yfti-irow:5;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:6'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:7'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'></td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:8;mso-yfti-lastrow:yes;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> </table> </div> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <!--Placeholder to prevent single table tag for both closing and opening, which does not render correctly in browser--> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'><!--TargetJob--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:0in 0in 0in 0in'><!--TargetCompany--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Company:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company Size:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'><CompanySize MessageID="-1" /></td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:3;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'><!--Locations--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <!--Placeholder to prevent single table tag for both closing and opening, which does not render correctly in browser--> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Locations:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Selected Locations:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US-TX-Fort Worth<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> </tr> </table> </td> </tr> </table> </div> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Language--><!--Reference--><!--CustomFields--><!--ResumeNotes--><!--UploadedDocComment--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <div class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'> <hr size=1 width="100%" align=center> </span></div> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p>&nbsp;</o:p></span></p> </div> </body> </html>