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{mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l4:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l4:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l4:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l4:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l4:level9 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mso-level-text:§ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l11:level5 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l11:level6 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l11:level7 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l11:level8 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l11:level9 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} ol {margin-bottom:0in;} ul {margin-bottom:0in;} --> </style> <!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} </style> <![endif]--> </head> <body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'> <div class=WordSection1> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>From:<span style='mso-tab-count:1'>                              </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>route@monster.com<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Sent:<span style='mso-tab-count:1'>                               </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Thursday, December 29, 2016 6:19 AM<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>To:<span style='mso-tab-count:1'>                                   </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>hg@apeironinc.com<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Subject:<span style='mso-tab-count:1'>                          </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Please review this candidate for: csr dallas<o:p></o:p></span></p> <p class=MsoNormal><o:p>&nbsp;</o:p></p> <p class=MsoNormal><a name=top><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>This resume has been forwarded to you at the request of Monster User xapeix03 <o:p></o:p></span><!--OptionalMessage--><!--JobSeekerSummary--><!--HTMLRenderer--><!--ResumeInstructionalText--><!--Referral--><!--ContactInfo--></a></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format" xmlns:m="http://schemas.monster.com/Monster"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <div> <p class=MsoNormal><span style='mso-bookmark:top'><strong><FirstName><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:black'>Michael</FirstName> <LastName>Wren</LastName>&nbsp;</span></strong></span><span style='mso-bookmark:top'><b><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></b></span></p> </div> <div> <p class=MsoNormal><span style='mso-bookmark:top'><b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:black'>Last updated:</span></b></span><span style='mso-bookmark:top'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; </span></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:black'>08/03/14</span></span><span style='mso-bookmark:top'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </div> <span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> <td style='padding:0in 0in 0in 0in'><span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> </tr> </table> <span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> </tr> <tr style='mso-yfti-irow:1'> <td style='border:none;border-top:solid #D4D4D4 1.0pt;mso-border-top-alt: solid #D4D4D4 .75pt;background:#FFFFCC;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 11.25pt 11.25pt 11.25pt 11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Job Title:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Apeiron, Inc.<o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Rating:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Not Rated<o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Screening score:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Status:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Resume Received<o:p></o:p></span></span></p> </div> </td> <span style='mso-bookmark:top'></span> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'> <div><Address1 /> <p class=MsoNormal><span style='mso-bookmark:top'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><br> <City>Irving</City>, <StateAbbrevMsg MessageID="294633">TX</StateAbbrevMsg>&nbsp;&nbsp;<PostalCode>75038<br> </PostalCode><CountryAbbrevMsg MessageID="294458">US<o:p></o:p></span></span></p> </CountryAbbrevMsg> <div> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="mailto:michaelwren31@gmail.com"><EmailAddress>michaelwren31@gmail.com</EmailAddress></a><o:p></o:p></span></p> </div> </div> </td> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'><!--ResumeEmailNavigationLinks--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><strong><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Quick View Links:</span></strong><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;mso-cellspacing:0in; mso-yfti-tbllook:1184;mso-table-lspace:2.25pt;mso-table-rspace:2.25pt; mso-table-anchor-vertical:paragraph;mso-table-anchor-horizontal:column; mso-table-left:left;mso-padding-alt:2.25pt 2.25pt 2.25pt 2.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=130 style='width:97.5pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#resume">Resume Section</a><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td width=130 style='width:97.5pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#summary">Summary Section</a><o:p></o:p></span></p> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 15.0pt 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Title--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:.75pt'> <td width=180 style='width:135.0pt;padding:0in 0in 0in 0in;height:.75pt'><a name=resume></a></td> <span style='mso-bookmark:resume'></span> <td width=470 colspan=2 style='width:352.5pt;padding:0in 0in 0in 0in; height:.75pt'><span style='mso-bookmark:resume'></span></td> <span style='mso-bookmark:resume'></span> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes;height:13.5pt'> <td width=180 style='width:135.0pt;background:#E5ECF3;padding:0in 0in 0in 0in; height:13.5pt'> <p class=MsoNormal><span style='mso-bookmark:resume'><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>RESUME</span></span></span><span style='mso-bookmark: resume'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:resume'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal><span style='mso-bookmark:resume'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>&nbsp;&nbsp;<o:p></o:p></span></span></p> </td> <span style='mso-bookmark:resume'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'><span style='mso-bookmark:resume'></span></td> <span style='mso-bookmark:resume'></span> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> <tr style='mso-yfti-irow:2'> <td colspan=2 style='padding:0in 0in 0in 5.25pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=boldtext1><span style='font-size:8.5pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Resume Headline: </span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><ResumeTitle>Michael Wren<o:p></o:p></span></p> </ResumeTitle></td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Resume Value: </span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><ResumeValue>ivdzm9ye4nci2gru</ResumeValue>&nbsp;&nbsp;&nbsp;<o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp;&nbsp;<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes;height:11.25pt'> <td style='border:none;border-top:solid #E5ECF3 1.0pt;mso-border-top-alt: solid #E5ECF3 .75pt;padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Body--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 5.25pt'> <div> <div> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=738 style='width:553.85pt;border-collapse:collapse;mso-yfti-tbllook:1184; mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:40.45pt'> <td width=185 rowspan=8 valign=top style='width:138.75pt;border:none; border-right:solid black 4.5pt;padding:0in 3.15pt 0in 5.4pt;height:40.45pt'> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:18.0pt;font-family: "Californian FB","serif";mso-bidi-font-family:Arial;color:#17365D'> <meta http-equiv=Content-Style-Type content="text/css"> Michael Wren</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Californian FB","serif"; mso-bidi-font-family:Arial'>8003 Rothington Rd </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Californian FB","serif"; mso-bidi-font-family:Arial'>Dallas, TX 75227</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Californian FB","serif";mso-bidi-font-family:Arial'>Cell: (682)300-5333</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Californian FB","serif";mso-bidi-font-family:Arial'>MichaelWren31@gmail.com</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:12.0pt;margin-right:0in;margin-bottom:6.0pt; margin-left:0in'><b><span style='font-family:"Tahoma","sans-serif"'>Mission Statement</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:12.0pt;margin-right:0in;margin-bottom:6.0pt; margin-left:0in'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Strive to exceed<b> </b>customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first</span><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:12.0pt;margin-right:0in;margin-bottom:6.0pt; margin-left:0in'><b><span style='font-family:"Tahoma","sans-serif"'>Computer Skills</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:.05pt'>10 years of experience with Microsoft Excel, PowerPoint, Word, and Outlook </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Word, Excel, PowerPoint, Access, Outlook, SQL</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:.05pt'>6 years of Computer Repair experience </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:.1pt'>Familiar with Apple/Macintosh computers and PCs</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:.05pt'>Spreadsheet Software (Lotus, Excel, etc)</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:12.0pt;margin-right:0in;margin-bottom:6.0pt; margin-left:0in'><b><span style='font-family:"Tahoma","sans-serif"'>Career Snapshot</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:3.0pt;margin-right:7.9pt;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Wingdings 2";mso-bidi-font-family:Arial;letter-spacing: -.2pt;mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";letter-spacing: -.2pt'>Twenty three years of commended performance in key customer service and support roles.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:7.9pt;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Wingdings 2";mso-bidi-font-family:Arial;letter-spacing: -.2pt;mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";letter-spacing: -.2pt'>Expert in customer care/communications, problem solving, relationship building and user training and support.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:7.9pt;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Wingdings 2";mso-bidi-font-family:Arial;letter-spacing: -.2pt;mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";letter-spacing: -.2pt'>MS Office  power-user with additional proficiencies in assorted databases.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:2.15pt;margin-bottom:3.0pt; margin-left:0in'><b><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:2.15pt;margin-bottom:3.0pt; margin-left:0in'><b><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>Education</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:2.15pt;margin-bottom:3.0pt; margin-left:0in'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:9.0pt; font-family:"Tahoma","sans-serif"'>Fannie Mae</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:9.0pt; font-family:"Tahoma","sans-serif"'>DU (Desktop Underwriting Training</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:2.15pt;margin-bottom:3.0pt; margin-left:0in'><i><span style='font-size:9.0pt;font-family:"Tahoma","sans-serif"'>April &nbsp;2013 - July 2013</span></i><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:2.15pt;margin-bottom:3.0pt; margin-left:0in'><i><span style='font-size:9.0pt;font-family:"Tahoma","sans-serif"'>&nbsp;</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:2.15pt;margin-bottom:3.0pt; margin-left:0in'><b><i><span style='font-size:9.0pt;font-family:"Tahoma","sans-serif"'>&nbsp;</span></i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:2.15pt;margin-bottom:3.0pt; margin-left:0in'><b><i><span style='font-size:9.0pt;font-family:"Tahoma","sans-serif"'>&nbsp;</span></i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:2.15pt;margin-bottom:3.0pt; margin-left:0in'><b><i><span style='font-size:9.0pt;font-family:"Tahoma","sans-serif"'>&nbsp;</span></i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:2.15pt;margin-bottom:3.0pt; margin-left:0in'><i><span style='font-size:11.0pt;font-family:"Californian FB","serif"; mso-bidi-font-family:Arial'>&nbsp;</span></i><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:2.15pt;margin-bottom:3.0pt; margin-left:0in'><i><span style='font-size:11.0pt;font-family:"Californian FB","serif"; mso-bidi-font-family:Arial'>&nbsp;</span></i><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </td> <td width=18 rowspan=8 valign=top style='width:13.2pt;border:none; mso-border-left-alt:solid black 4.5pt;padding:0in 5.4pt 0in 3.15pt; height:40.45pt'> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:11.0pt;line-height:115%; font-family:"Tahoma","sans-serif"'>&nbsp;</span><span style='font-size: 11.0pt;line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </td> <td width=493 colspan=3 valign=top style='width:369.5pt;padding:0in 5.4pt 0in 5.4pt; height:40.45pt'> <p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left: 0in'><b><span style='font-size:17.0pt;font-family:"Tahoma","sans-serif"'>Customer Service &amp; Support Specialist</span></b><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left: 0in'><i><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"; letter-spacing:-.2pt'>Offering a Great track record of customer care excellence within high-volume environments that include& </span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:2.0pt;margin-left: 0in'><b><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:2.0pt;margin-left: 0in'><b><u><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>Underwriting </span></u></b><b><u><span style='font-size:11.0pt;font-family:"Wingdings 2"; mso-bidi-font-family:Arial;mso-char-type:symbol;mso-symbol-font-family: "Wingdings 2"'><span style='mso-char-type:symbol;mso-symbol-font-family: "Wingdings 2"'>—</span></span></u></b><b><u><span style='font-size:11.0pt; font-family:"Tahoma","sans-serif"'> Loan Processing </span></u></b><b><u><span style='font-size:11.0pt;font-family:"Wingdings 2";mso-bidi-font-family: Arial;mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span></u></b><b><u><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>&nbsp; Call Centers </span></u></b><b><u><span style='font-size:11.0pt;font-family: "Wingdings 2";mso-bidi-font-family:Arial;mso-char-type:symbol;mso-symbol-font-family: "Wingdings 2"'><span style='mso-char-type:symbol;mso-symbol-font-family: "Wingdings 2"'>—</span></span></u></b><b><u><span style='font-size:11.0pt; font-family:"Tahoma","sans-serif"'> Online Support&nbsp; </span></u></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:2.0pt;margin-left: 0in'><b><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:2.0pt;margin-left: 0in'><b><u><span style='font-size:11.0pt;font-family:"Wingdings 2"; mso-bidi-font-family:Arial;mso-char-type:symbol;mso-symbol-font-family: "Wingdings 2"'><span style='mso-char-type:symbol;mso-symbol-font-family: "Wingdings 2"'>—</span></span></u></b><b><u><span style='font-size:11.0pt; font-family:"Tahoma","sans-serif"'>&nbsp; Customer Service</span></u></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:12.0pt;margin-right:0in;margin-bottom:6.0pt; margin-left:0in'><b><span style='font-family:"Tahoma","sans-serif"'>Key Skills</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:8.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 10.0pt;font-family:"Wingdings 2";mso-bidi-font-family:Arial;mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>Mortgage industry professional with loan-processing experience and a comprehensive knowledge of conventional and government loan programs.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 10.0pt;font-family:"Wingdings 2";mso-bidi-font-family:Arial;mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>Thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from preapproval to closing.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Lending &amp; Underwriting Guidelines </span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in'><span style='font-size:10.0pt;font-family:"Wingdings 2";mso-bidi-font-family: Arial;mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Credit &amp; Income Analysis </span><span style='font-size:10.0pt;font-family:"Wingdings 2"; mso-bidi-font-family:Arial;mso-char-type:symbol;mso-symbol-font-family: "Wingdings 2"'><span style='mso-char-type:symbol;mso-symbol-font-family: "Wingdings 2"'>—</span></span><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif"'> Cash-Flow Analysis</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:0in;margin-right:0in;margin-bottom: 10.0pt;margin-left:27.6pt;text-indent:0in;mso-list:l8 level1 lfo1; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"'>Risk Assessment </span><span style='font-size:11.0pt;font-family:"Wingdings 2"; mso-fareast-font-family:"Times New Roman";mso-char-type:symbol;mso-symbol-font-family: "Wingdings 2"'><span style='mso-char-type:symbol;mso-symbol-font-family: "Wingdings 2"'>—</span></span><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"'> Loan-to-Value Ratios </span><span style='font-size:11.0pt;font-family:"Wingdings 2"; mso-fareast-font-family:"Times New Roman";mso-char-type:symbol;mso-symbol-font-family: "Wingdings 2"'><span style='mso-char-type:symbol;mso-symbol-font-family: "Wingdings 2"'>—</span></span><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"'> Debt-to-Income Ratios&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:10.0pt; margin-left:0in'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Conventional &amp; Government Mortgages </span><span style='font-size:10.0pt;font-family: "Wingdings 2";mso-bidi-font-family:Arial;mso-char-type:symbol;mso-symbol-font-family: "Wingdings 2"'><span style='mso-char-type:symbol;mso-symbol-font-family: "Wingdings 2"'>—</span></span><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif"'> Conforming &amp; Nonconforming Loans&nbsp; </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:10.0pt; margin-left:0in'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>ARMs </span><span style='font-size:10.0pt;font-family:"Wingdings 2";mso-bidi-font-family: Arial;mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Loan Closing, Funding &amp; Documentation </span><span style='font-size:10.0pt; font-family:"Wingdings 2";mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type:symbol; mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Account Service Excellence</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:6.0pt;margin-right:0in;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt'><span style='font-size:10.5pt;font-family: "Calibri","sans-serif";mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;height:7.65pt'> <td width=270 colspan=2 valign=top style='width:202.25pt;padding:0in 5.4pt 0in 5.4pt; height:7.65pt'> <p style='margin-top:0in;margin-right:8.1pt;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Wingdings 2";mso-bidi-font-family:Arial;letter-spacing: -.2pt;mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";letter-spacing: -.2pt'>World-Class Customer Service</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:8.1pt;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Wingdings 2";mso-bidi-font-family:Arial;letter-spacing: -.2pt;mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";letter-spacing: -.2pt'>Troubleshooting/ Problem Solving</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:8.1pt;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Wingdings 2";mso-bidi-font-family:Arial;letter-spacing: -.2pt;mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";letter-spacing: -.2pt'>Customer Order Fulfillment</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </td> <td width=209 valign=top style='width:156.45pt;padding:0in 5.4pt 0in 5.4pt; height:7.65pt'> <p style='margin-top:0in;margin-right:8.1pt;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Wingdings 2";mso-bidi-font-family:Arial;letter-spacing: -.2pt;mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";letter-spacing: -.2pt'>Call Center Operations</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:8.1pt;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Wingdings 2";mso-bidi-font-family:Arial;letter-spacing: -.2pt;mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";letter-spacing: -.2pt'>Technical/User Support</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:8.1pt;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Wingdings 2";mso-bidi-font-family:Arial;letter-spacing: -.2pt;mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";letter-spacing: -.2pt'>Complaint Handling</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:8.1pt;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 9.0pt;font-family:"Wingdings 2";mso-bidi-font-family:Arial;letter-spacing: -.2pt;mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type:symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";letter-spacing: -.2pt'>Reports &amp; Documentation</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;height:20.5pt'> <td width=493 colspan=3 valign=top style='width:369.5pt;padding:0in 5.4pt 0in 5.4pt; height:20.5pt'> <p style='margin-top:12.0pt;margin-right:0in;margin-bottom:6.0pt; margin-left:0in'><b><span style='font-family:"Tahoma","sans-serif"'>Professional Experience</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3;height:4.7pt'> <td width=200 valign=top style='width:149.65pt;padding:0in 5.4pt 0in 5.4pt; height:4.7pt'> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>ADT Security </span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Irving, TX</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>Sullivan And Cogliano-</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt;mso-line-height-alt:4.7pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Dallas, TX</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </td> <td width=279 colspan=2 valign=top style='width:209.05pt;padding:0in 5.4pt 0in 5.4pt; height:4.7pt'> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif"'>&nbsp;</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif"'>&nbsp;</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif"'>Technical Support Representatives</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>, FSC </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif"'>May 2012 -Present</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif"'>&nbsp;</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l7 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"'>Download radio and alarm panel programming information into new/existing accounts in response to telephone requests.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l7 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"'>Process requests for multiple vendor applications customized by install configuration.&nbsp; </span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l7 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"'>Complete data entry associated with downloading, including confirmation of test signals.&nbsp; </span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l7 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"'>Provide real-time installation quotes to field technicians and limited technical support to customers.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l7 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"'>&nbsp; Enter order information into the system for technician upsells and process payments as applicable. </span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l7 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"'>Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests.</span><span style='font-size: 10.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l7 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"'>Process data changes received via mail, fax, phone or internal ticket on Informix and Mastermind. </span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l7 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"'>Support false alarm research and damage claims, as well as provide support for other data cleanup projects.</span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif"'>&nbsp;</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif"'>&nbsp;</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif"'>&nbsp;</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;mso-line-height-alt:4.7pt'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>National Field Service PMO,&nbsp; </span></b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif"'>Jan. 2011- Dec.2011</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4;height:6.7pt'> <td width=200 valign=top style='width:149.65pt;padding:0in 5.4pt 0in 5.4pt; height:6.7pt'> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span 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style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>Vitel Communications</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>DALLAS, TX<span style='text-transform:uppercase'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'></span><span style='display:inline-block'>&nbsp;</span></b><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:12.0pt;margin-right:0in;margin-bottom:6.0pt; margin-left:0in;mso-line-height-alt:6.7pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";text-transform:uppercase'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </td> <td width=279 colspan=2 valign=top style='width:209.05pt;padding:0in 5.4pt 0in 5.4pt; height:6.7pt'> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l4 level1 lfo3; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Supporting Technicians in the field with escalation related calls, updating several web-based systems (Quick Base, Share Point, Share Drive),VPN. Responded to tickets opened by routine alarms and network issues. </span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"; letter-spacing:-.2pt'>&nbsp;</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l5 level1 lfo4; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Accessed specific customer process information to identify appropriate problem-resolution procedures and contacts. Made initial outbound contact with customer to notify them of routine alarms and network issues.&nbsp; Remotely accessed customer networks following customer-specific procedures to confirm connection and power, worked with customer to perform troubleshooting of outages to determine if issue is telecom, power, cabling or equipment-related, customer in identifying and resolving cabling or power issues, Instructed customer on how to clear alarms and/or reset equipment. </span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; letter-spacing:-.2pt'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:-.2pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l1 level1 lfo5; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Opened tickets with the designated phone company for telecommunications-related issues.&nbsp; Reported customer contact information errors to lead technician for customer. </span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; letter-spacing:-.2pt'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:-.2pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l3 level1 lfo6; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Updated ticket status in Network Operating Center systems. Manually opens tickets as necessary.&nbsp; Identified and communicated Automatic Ticket Generation system malfunctions to lead technicians. Followed established internal escalation procedures to assign non-routine or equipment-related tickets to higher-level Customer Support Technicians. </span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"; letter-spacing:-.2pt'>&nbsp;</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l9 level1 lfo7; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Coordinated after-hours testing for customers.&nbsp; Arranged and communicated testing times to customer.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; letter-spacing:-.2pt'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:-.2pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:-.2pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:-.2pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:-.2pt'>JR Underwriter&nbsp; </span></b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";letter-spacing:-.2pt'>April 2006  Feb 2010</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:-.2pt'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:3.0pt;margin-right:0in;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 10.0pt;font-family:"Wingdings 2";mso-bidi-font-family:Arial;mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Balanced the need for loan-volume growth with the equally important necessity of optimum underwriting quality to minimize risk while maximizing profitability.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:6.0pt;margin-right:0in;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 10.0pt;font-family:"Wingdings 2";mso-bidi-font-family:Arial;mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Ensured loan submittals met internal and external eligibility requirements. Gained extensive experience in underwriting FHA, VA and Fannie Mae loans.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:6.0pt;margin-right:0in;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 10.0pt;font-family:"Wingdings 2";mso-bidi-font-family:Arial;mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Provided meticulous attention to detail in underwriting mortgages. Evaluated the financial strength of borrowers to determine risk and repayment capacity.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:6.0pt;margin-right:0in;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 10.0pt;font-family:"Wingdings 2";mso-bidi-font-family:Arial;mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Leveraged knowledge of loan products to help restructure turned-down loans for subsequent approvals. Maintained compliance with lending, underwriting and government requirements.</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:6.0pt;margin-right:0in;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 10.0pt;font-family:"Wingdings 2";mso-bidi-font-family:Arial;mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Demonstrated excellent follow-through with borrowers, loan processors, loan originators and management throughout all phases of the underwriting process.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:6.0pt;margin-right:0in;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 10.0pt;font-family:"Wingdings 2";mso-bidi-font-family:Arial;mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:6.0pt;margin-right:0in;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 10.0pt;font-family:"Wingdings 2";mso-bidi-font-family:Arial;mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>Review and verify borrowers income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal.</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:6.0pt;margin-right:0in;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 10.0pt;font-family:"Wingdings 2";mso-bidi-font-family:Arial;mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>Ensure compliance with company policies, underwriting guidelines and lending-program requirements.</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:6.0pt;margin-right:0in;margin-bottom:0in;margin-left: .25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size: 10.0pt;font-family:"Wingdings 2";mso-bidi-font-family:Arial;mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'><span style='mso-char-type: symbol;mso-symbol-font-family:"Wingdings 2"'>—</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>Successfully processed some of the most challenging loan applications (e.g., first-time borrowers, self-employed applicants and borrowers with problematic credit histories).</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:-.2pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:-.2pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:-.2pt'>Dispatch Manager</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";letter-spacing: -.2pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Feb. 2003-Mar.2006</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:-.2pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:-.2pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:-.2pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:-.2pt'>Ï%Dispatched, routed adequate job to technicians </span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:-.2pt'>Ï%Utilized proprietary ticket system</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l0 level1 lfo8; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Decreased missed appointments by contacting customers regarding technicians ETA</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; letter-spacing:-.2pt'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l0 level1 lfo8; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Assigned jobs to technicians, verified door tags with technicians, </span><span style='font-size:10.0pt; mso-fareast-font-family:"Times New Roman";letter-spacing:-.2pt'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l0 level1 lfo8; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Rescheduled customer s appointment.&nbsp; </span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l0 level1 lfo8; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Activated converter boxes/DVRs through Time Warmers system. </span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l0 level1 lfo8; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Supervised 10-15 field technicians</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; letter-spacing:-.2pt'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l0 level1 lfo8; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Monitor Call Center Advisors to insure QA for accurate information given to customers.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; letter-spacing:-.2pt'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l0 level1 lfo8; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Updated QA guidelines and procedures.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l0 level1 lfo8; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Trained&nbsp; and tested new phone advisors</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; letter-spacing:-.2pt'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l0 level1 lfo8; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Handled irate customer calls, billing credit.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; letter-spacing:-.2pt'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l0 level1 lfo8; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Update Customers accounts. </span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; letter-spacing:-.2pt'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l0 level1 lfo8; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Advised customers of current promotions. </span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l0 level1 lfo8; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Document customer s payments.&nbsp; </span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; letter-spacing:-.2pt'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l0 level1 lfo8; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Call Customer to follow-up on appointment time for installations , disconnections and Customer s availability.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l0 level1 lfo8; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Scheduled work orders for customers (date, time for installment/ disconnections)</span><span style='font-size: 10.0pt;mso-fareast-font-family:"Times New Roman";letter-spacing:-.2pt'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l0 level1 lfo8; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Reschedule and canceled work orders, and assisted customer with complaints. </span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; letter-spacing:-.2pt'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt;mso-line-height-alt:6.7pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";letter-spacing: -.2pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5;height:4.6pt'> <td width=200 valign=top style='width:149.65pt;padding:0in 5.4pt 0in 5.4pt; height:4.6pt'> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family: "Tahoma","sans-serif";text-transform:uppercase'>Texas Comm. South&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></b><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";text-transform:uppercase'>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Irving, TX</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt;mso-line-height-alt:4.6pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </td> <td width=279 colspan=2 valign=top style='width:209.05pt;padding:0in 5.4pt 0in 5.4pt; height:4.6pt'> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:-.2pt'>Quality Control Supervisor</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"; letter-spacing:-.2pt'>&nbsp;&nbsp;&nbsp; Feb. 1996-Dec. 2002</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"; letter-spacing:-.2pt'>&nbsp;</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l10 level1 lfo9; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Updated QA guidelines and procedures </span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l10 level1 lfo9; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Monitor Call Center Advisors to insure QA for accurate information given to customers.</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; letter-spacing:-.2pt'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"; letter-spacing:-.2pt'>&nbsp;</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l2 level1 lfo10; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Trained&nbsp; and tested new phone advisors</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; letter-spacing:-.2pt'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l2 level1 lfo10; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Handled irate customer calls, billing credit.</span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l2 level1 lfo10; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Update Customers accounts. </span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; letter-spacing:-.2pt'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l2 level1 lfo10; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Advised customers of current promotions. </span><span style='font-size:10.0pt;mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l2 level1 lfo10; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>Document customer s payments.&nbsp; </span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; letter-spacing:-.2pt'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:-.2pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:-.2pt'>&nbsp; &nbsp;&nbsp;&nbsp;&nbsp; " &nbsp; Opened tickets with the designated phone company for telecommunications-related issues.&nbsp; Reported customer contact information errors to lead technician for customer.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:27.6pt;text-indent:0in;mso-list:l6 level1 lfo11; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;letter-spacing:-.2pt'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family: "Times New Roman";letter-spacing:-.2pt'>&nbsp;</span><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"; letter-spacing:-.2pt'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"; letter-spacing:-.2pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Updated ticket status in Network Operating Center systems. Manually opens tickets as necessary.&nbsp; Identified and communicated Automatic Ticket Generation system malfunctions to lead technicians. Followed established internal escalation procedures to assign non-routine or equipment-related tickets to higher-level Customer Support Technicians. </span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:-.2pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt; font-family:"Tahoma","sans-serif";letter-spacing:-.2pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;mso-line-height-alt:4.6pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";letter-spacing: -.2pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6;height:2.3pt'> <td width=200 valign=top style='width:149.65pt;padding:0in 5.4pt 0in 5.4pt; height:2.3pt'> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt;mso-line-height-alt:2.3pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </td> <td width=279 colspan=2 valign=top style='width:209.05pt;padding:0in 5.4pt 0in 5.4pt; height:2.3pt'> <p style='margin:0in;margin-bottom:.0001pt;mso-line-height-alt:2.3pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";letter-spacing: -.2pt'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:7;height:2.3pt'> <td width=493 colspan=3 valign=top style='width:369.5pt;padding:0in 5.4pt 0in 5.4pt; height:2.3pt'> <p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt;mso-line-height-alt:2.3pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:8;mso-yfti-lastrow:yes'> <td width=199 style='width:149.55pt;padding:0in 0in 0in 0in'></td> <td width=32 style='width:24.0pt;padding:0in 0in 0in 0in'></td> <td width=214 style='width:160.45pt;padding:0in 0in 0in 0in'></td> <td width=70 style='width:52.6pt;padding:0in 0in 0in 0in'></td> <td width=223 style='width:167.25pt;padding:0in 0in 0in 0in'></td> </tr> </table> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 0in;line-height:115%'><span style='font-size:11.0pt;line-height:115%; font-family:"Tahoma","sans-serif"'>&nbsp;</span><span style='font-size:11.0pt; line-height:115%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </div> </div> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><br style='mso-special-character: line-break' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'> <![endif]><o:p></o:p></span></p> <!--ExperienceTableView--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:13.5pt'> <td width=180 style='width:135.0pt;background:#E5ECF3;padding:0in 0in 0in 0in; height:13.5pt'> <p class=MsoNormal><a name=experiencetableview><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Experience</span></span></a><span style='mso-bookmark: experiencetableview'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:experiencetableview'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="#top" alt="BACK TO TOP"><span style='color: #0066CC'>BACK TO TOP</span></a><o:p></o:p></span></b></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellpadding=0 style='mso-cellspacing: 1.5pt;mso-yfti-tbllook:1184'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=228 style='width:171.0pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Job Title<o:p></o:p></span></b></p> </td> <td width=150 style='width:112.5pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company<o:p></o:p></span></b></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Experience<o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt .75pt .75pt'><ExperienceTitle> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Field Service Technical Support<o:p></o:p></span></p> </ExperienceTitle></td> <td style='padding:.75pt .75pt .75pt .75pt'><Company> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>ADT LLC<o:p></o:p></span></p> </Company></td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>- Present<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--EducationTableView--><!--SkillsTableView--><!--Summary Section--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format" xmlns:m="http://schemas.monster.com/Monster"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:15.0pt'> <td width="100%" style='width:100.0%;padding:0in 0in 0in 0in;height:15.0pt'></td> </tr> <tr style='mso-yfti-irow:1'> <td style='background:#E5ECF3;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:13.5pt'> <td width=180 style='width:135.0pt;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal><a name=summary><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Additional Info</span></span></a><span style='mso-bookmark: summary'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:summary'></span> <td style='padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="#top" alt="BACK TO TOP"><span style='color: #0066CC'>BACK TO TOP</span></a><o:p></o:p></span></b></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in' id=tdResumeSummaryTable> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right:337.5pt'> <td style='padding:0in 0in 0in 0in'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Desired Salary/Wage:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>30,000.00 - 45,000.00 <CurrencyName>USD</CurrencyName> <SalaryType MessageID="73247">yr</SalaryType> <o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:4'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Current Career Level:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Experienced (Non-Manager)<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:6'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:7'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Date of Availability:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'><AvailableTime MessageID="71204"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Immediately<o:p></o:p></span></p> </AvailableTime></td> </tr> <tr style='mso-yfti-irow:8;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:9'> <td style='padding:0in 0in 0in 0in'><!--WorkStatus--></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:10'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Work Status:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'><Country MessageID="42174"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US</Country> - <Status MessageID="70380">I am authorized to work in this country for any employer.<o:p></o:p></span></p> </Status></td> </tr> <tr style='mso-yfti-irow:11;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:12'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:13'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Active Security Clearance:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>None<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:14;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:15'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:16'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US Military Service:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:17;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:18'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:19'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Citizenship:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US citizen<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:20;mso-yfti-lastrow:yes;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> </table> </div> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <!--Placeholder to prevent single table tag for both closing and opening, which does not render correctly in browser--> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'><!--TargetJob--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Job:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Job Title:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Customer Service<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Desired Job Type:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Employee<br> Temporary/Contract/Project<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:5;mso-yfti-lastrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Desired Status:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Full-Time<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:0in 0in 0in 0in'><!--TargetCompany--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Company:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company Size:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'><CompanySize MessageID="-1" /></td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Industry:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'><Industry MessageID="181170"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Energy and Utilities<br> </Industry><Industry MessageID="181150">Staffing/Employment Agencies<o:p></o:p></span></p> </Industry></td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:5;mso-yfti-lastrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Occupation:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Customer Support/Client Care<o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:0in;text-indent:-.25in;mso-list:l11 level1 lfo12; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:8.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Call Center<o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:0in;text-indent:-.25in;mso-list:l11 level1 lfo12; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:8.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>General/Other: Customer Support/Client Care<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:3;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'><!--Locations--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <!--Placeholder to prevent single table tag for both closing and opening, which does not render correctly in browser--> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Locations:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Selected Locations:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US-TX-Dallas<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Relocate:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>No<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:5'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Willingness to travel:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>No Travel Required <o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> </tr> </table> </td> </tr> </table> </div> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Language--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Languages:<o:p></o:p></span></b></p> </td> <td width=150 valign=top style='width:112.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Languages</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=300 valign=top style='width:225.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Proficiency Level</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'></td> <td width=150 valign=top style='width:112.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>English<o:p></o:p></span></p> </td> <td width=300 valign=top style='width:225.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Advanced<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Reference--><!--CustomFields--><!--ResumeNotes--><!--UploadedDocComment--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <div class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'> <hr size=1 width="100%" align=center> </span></div> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p>&nbsp;</o:p></span></p> </div> </body> </html>