MICHAEL C. ECCLES-JAMES
਀㄀㜀㠀㔀 圀漀漀搀瘀椀攀眀 䌀漀甀爀琀Ⰰ 䄀瀀琀 䘀Ⰰ 刀攀礀渀漀氀搀猀戀甀爀最Ⰰ 伀䠀 㐀㌀　㘀㠀 簀 吀攀氀 ⠀㘀㄀㐀⤀ 㔀㌀㜀ⴀ㈀　㔀㘀 簀 洀攀挀挀氀攀猀㄀䀀最洀愀椀氀挀漀洀㰀戀爀㸀
DESKTOP SUPPORT ENGINEER / JR. SYSTEMS ADMINISTRATOR
਀吀攀挀栀渀椀挀愀氀 匀欀椀氀氀猀 匀甀洀洀愀爀礀㰀戀爀㸀
Operating Systems: Windows XP, Vista, 7, 8; Windows Server 2008, 2012 R2, Linux OS including Debian, Red
਀䠀愀琀 愀渀搀 唀戀甀渀琀甀㬀㰀戀爀㸀
Software, Tools &
਀倀愀挀欀愀最攀猀㨀㰀戀爀㸀
MS Office Suites, Symantec Endpoint Protection, Hyper-V Server, Lotus Notes, Service
਀一漀眀Ⰰ 䌀漀渀昀椀最甀爀愀琀椀漀渀 䴀愀渀愀最攀爀 ⠀椀渀挀氀甀搀椀渀最 刀甀渀ⴀ䄀搀瘀攀爀琀椀猀攀搀 倀爀漀最爀愀洀猀Ⰰ 匀䌀伀䴀Ⰰ 匀䌀䌀䴀 䌀氀椀攀渀琀Ⰰ㰀戀爀㸀
Software Center, Orchestrator, R), Active Directory Administrative Center, WDS, DNS,
਀䐀䠀䌀倀Ⰰ 圀匀唀匀Ⰰ 䴀䐀吀 ㈀　㄀㌀Ⰰ 一漀爀琀漀渀 䜀栀漀猀琀Ⰰ 䄀氀琀椀爀椀猀⸀ 倀爀漀昀椀挀椀攀渀琀 椀渀 䌀椀琀爀椀砀 䌀氀椀攀渀琀Ⰰ 䌀椀猀挀漀 嘀倀一㰀戀爀㸀
Client, Remote Desktop, and Wireless Network Client and desktop imaging systems
਀䔀搀甀挀愀琀椀漀渀 ☀愀洀瀀㬀 䌀攀爀琀椀昀椀挀愀琀椀漀渀猀㰀戀爀㸀
Education:
਀茀⃠䈀愀挀栀攀氀漀爀 漀昀 匀挀椀攀渀挀攀Ⰰ 吀攀挀栀渀漀氀漀最礀Ⰰ 䬀攀渀琀 匀琀愀琀攀 唀渀椀瘀攀爀猀椀琀礀Ⰰ 䬀攀渀琀Ⰰ 伀䠀㰀戀爀㸀
 Associate of Applied Business, Computer Technology, Kent State University, Kent, OH
਀䌀攀爀琀椀昀椀挀愀琀椀漀渀猀㨀㰀戀爀㸀
 Network+, License Number: 9G4GSXHDYPBEYG2K
਀茀⃠䄀⬀Ⰰ 䰀椀挀攀渀猀攀 一甀洀戀攀爀㨀 䰀䨀吀䜀　䴀　䌀嘀䌀儀儀㄀㈀䌀䰀㰀戀爀㸀
Work Experience
਀䔀砀攀氀 䰀漀最椀猀琀椀挀猀 ⠀䐀䠀䰀⤀㰀戀爀㸀
Desktop Support Engineer - Consulting Firm, Westerville, OH
਀茀⃠䈀愀挀欀攀搀 甀瀀 搀愀琀愀Ⰰ 椀洀愀最攀搀 眀漀爀欀猀琀愀琀椀漀渀猀 愀渀搀 挀漀渀昀椀最甀爀攀搀 甀猀攀爀 愀挀挀漀甀渀琀猀 ⠀攀洀愀椀氀Ⰰ 䰀礀渀挀Ⰰ 䰀漀琀甀猀 一漀琀攀猀Ⰰ 挀攀爀琀椀昀椀挀愀琀攀猀⤀㰀戀爀㸀
 Provided over-the-phone, desk side and remote Windows 7 and XP technical support.
਀茀⃠䔀渀猀甀爀攀搀 甀猀攀爀猀 栀愀搀 愀挀挀攀猀猀 琀漀 猀栀愀爀攀搀 渀攀琀眀漀爀欀 搀爀椀瘀攀猀 漀渀 渀攀眀 搀漀洀愀椀渀 愀渀搀 洀愀渀愀最攀搀 愀挀琀椀瘀攀 搀椀爀攀挀琀漀爀礀 漀戀樀攀挀琀猀㰀戀爀㸀
(security groups, organizational units and user accounts).
਀㤀⼀㈀　㄀㐀 ⴀ ㄀㄀⼀㈀　㄀㐀㰀戀爀㸀
 Managed end user access to specific applications and public departmental shares
਀茀⃠倀攀爀昀漀爀洀攀搀 眀愀爀爀愀渀琀礀 挀栀攀挀欀猀 漀渀 昀愀甀氀琀礀 栀愀爀搀眀愀爀攀 愀渀搀 猀礀猀琀攀洀 瀀愀爀琀猀 ⠀䐀攀氀氀 ☀愀洀瀀㬀 䠀倀⤀ 愀渀搀 搀椀猀瀀愀琀挀栀攀搀 愀挀挀漀爀搀椀渀最氀礀⸀㰀戀爀㸀
 Utilized Service Now for documenting and closing open tickets during and after resolution.
਀䠀甀渀琀椀渀最琀漀渀 䈀愀渀欀㰀戀爀㸀
6/2014 - 8/2014
਀匀攀渀椀漀爀 匀甀瀀瀀漀爀琀 吀攀挀栀渀椀挀椀愀渀 ⴀ 䌀漀渀猀甀氀琀椀渀最 䘀椀爀洀Ⰰ 䌀漀氀甀洀戀甀猀 伀䠀㰀戀爀㸀
 Performed password resets and recovery for users locked out of their workstations.
਀茀⃠匀甀瀀瀀漀爀琀攀搀 挀甀猀琀漀洀攀爀猀 瘀椀愀 琀攀氀攀瀀栀漀渀攀Ⰰ 攀洀愀椀氀 愀渀搀 爀攀洀漀琀攀氀礀 昀漀爀 眀椀渀搀漀眀猀 㜀 愀渀搀 䴀椀挀爀漀猀漀昀琀 瀀爀漀搀甀挀琀猀⸀㰀戀爀㸀
 Diagnosed and resolved customer problems (File, drive mappings and Print Services).
਀茀⃠倀愀爀琀椀挀椀瀀愀琀攀搀 椀渀 搀愀椀氀礀 爀攀瘀椀攀眀 漀昀 琀椀挀欀攀琀猀 琀漀 椀搀攀渀琀椀昀礀 椀渀攀昀昀椀挀椀攀渀挀椀攀猀 愀渀搀 搀攀瘀攀氀漀瀀 洀攀琀栀漀搀漀氀漀最椀攀猀 琀漀 椀洀瀀爀漀瘀攀㰀戀爀㸀
troubleshooting methodologies.
਀䌀漀洀洀甀渀椀琀礀 䌀栀漀椀挀攀 䘀椀渀愀渀挀椀愀氀 ⠀䌀䌀䘀䤀⤀㰀戀爀㸀
4/2014 - 5/2014
਀䔀渀挀爀礀瀀琀椀漀渀 匀瀀攀挀椀愀氀椀猀琀 ⴀ 䌀漀渀猀甀氀琀椀渀最 䘀椀爀洀Ⰰ 䐀甀戀氀椀渀Ⰰ 伀䠀㰀戀爀㸀
 Installed Symantec Encryption Client using PGP Encryption protocol on laptops remotely.
਀茀⃠䘀漀氀氀漀眀攀搀 甀瀀 愀渀搀 搀漀挀甀洀攀渀琀攀搀 眀椀琀栀 甀猀攀爀猀 琀栀愀琀 攀渀挀爀礀瀀琀椀漀渀 眀愀猀 挀漀洀瀀氀攀琀攀⸀㰀戀爀㸀
 Created appointments and schedules daily documenting devices encrypted.
਀茀⃠唀琀椀氀椀稀攀搀 爀攀洀漀琀攀 愀挀挀攀猀猀 攀砀琀攀渀猀椀瘀攀氀礀 猀甀瀀瀀漀爀琀椀渀最 甀瀀 琀漀 㐀 甀猀攀爀猀 猀椀洀甀氀琀愀渀攀漀甀猀氀礀⸀㰀戀爀㸀
Rolls-Royce Energy
਀䐀攀猀欀琀漀瀀 匀甀瀀瀀漀爀琀 䔀渀最椀渀攀攀爀 ⴀ 䌀漀渀猀甀氀琀椀渀最 䘀椀爀洀Ⰰ 䴀漀甀渀琀 嘀攀爀渀漀渀Ⰰ 伀䠀㰀戀爀㸀
 Diagnosed and resolved user profile drive mappings.
਀茀⃠䤀渀猀琀愀氀氀攀搀 愀渀搀 挀漀渀昀椀最甀爀攀搀 氀漀挀愀氀 愀渀搀 渀攀琀眀漀爀欀 瀀爀椀渀琀攀爀猀⸀㰀戀爀㸀
 Managed users and computers within Active Directory and Group Policy Management Console.
਀茀⃠唀猀攀搀 䌀漀渀昀椀最甀爀愀琀椀漀渀 䴀愀渀愀最攀爀 椀渀 挀漀渀樀甀渀挀琀椀漀渀 眀椀琀栀 匀䌀䌀䴀 琀漀 瀀甀猀栀 愀瀀瀀氀椀挀愀琀椀漀渀猀⸀㰀戀爀㸀
11/2013 - 4/2014
਀̀Ϡ⃠倀愀最攀 ㈀㰀戀爀㸀
 Setup Outlook Email accounts and restored email archives from .pst files.
਀茀⃠䐀爀愀昀琀攀搀 椀渀猀琀愀氀氀愀琀椀漀渀 最甀椀搀攀猀 昀漀爀 琀栀攀 攀渀最椀渀攀攀爀椀渀最 琀攀愀洀 琀漀 愀猀猀椀猀琀 眀椀琀栀 琀栀攀 椀渀猀琀愀氀氀愀琀椀漀渀 漀昀 猀瀀攀挀椀愀氀椀稀攀搀 猀漀昀琀眀愀爀攀⸀㰀戀爀㸀
 Supported end users with their Blackberry devices and iPhones, syncing their devices with
਀䔀砀挀栀愀渀最攀 猀攀爀瘀攀爀 昀漀爀 攀洀愀椀氀 愀挀挀攀猀猀⸀㰀戀爀㸀
 Guided users though troubleshooting steps necessary for resolving remote access and resource connectivity
਀椀猀猀甀攀猀 漀瘀攀爀 嘀倀一 ⠀䌀椀猀挀漀 䄀渀礀䌀漀渀渀攀挀琀 ⼀ 刀匀䄀⤀㰀戀爀㸀
Robert W Baird & Co
਀㘀⼀㈀　㄀㌀ ⴀ ㄀㄀⼀㈀　㄀㌀㰀戀爀㸀
Lead Deployment Technician - Consulting Firm, Dublin, OH
਀茀⃠䤀渀猀琀愀氀氀攀搀 倀漀眀攀爀 䔀搀最攀 吀㘀㈀　 琀漀眀攀爀 猀攀爀瘀攀爀猀 愀氀漀渀最猀椀搀攀 䄀倀䌀 匀洀愀爀琀ⴀ唀倀匀 ㄀㔀　　 唀倀匀 甀渀椀琀猀⸀㰀戀爀㸀
 Performed memory and hard drive upgrades on Dell Latitude laptops and Samsung ultra books.
਀茀⃠䴀愀渀愀最攀搀 甀瀀 琀漀 ㄀　 琀攀挀栀渀椀挀椀愀渀猀 瀀攀爀 猀椀琀攀 搀甀爀椀渀最 猀椀琀攀 洀椀最爀愀琀椀漀渀 攀昀昀漀爀琀猀⸀㰀戀爀㸀
 Drafted progress reports summarizing site migrations and suggesting areas that needed improvement.
਀䨀倀 䴀漀爀最愀渀 䌀栀愀猀攀㰀戀爀㸀
Base 24 Application Support Consultant - Consulting Firm, Columbus, OH
਀茀⃠倀攀爀昀漀爀洀攀搀 搀愀椀氀礀 洀愀椀渀琀攀渀愀渀挀攀 漀渀 琀栀攀 䈀愀猀攀 ㈀㐀 䄀吀䴀 猀礀猀琀攀洀猀Ⰰ 洀漀渀椀琀漀爀椀渀最 䄀吀䴀 琀爀愀渀猀愀挀琀椀漀渀猀 愀猀 眀攀氀氀㰀戀爀㸀
as network and system processes.
਀茀⃠倀爀漀瘀椀搀攀搀 琀攀挀栀渀椀挀愀氀 猀甀瀀瀀漀爀琀 昀漀爀 琀栀攀 漀渀ⴀ猀椀琀攀 椀渀猀琀愀氀氀愀琀椀漀渀 琀攀愀洀 椀渀 瀀愀爀琀渀攀爀猀栀椀瀀 眀椀琀栀 琀栀攀 䈀愀渀欀ᤀ猠㰀戀爀㸀
Infrastructure Department (including third party vendors such as Visa and MasterCard).
਀茀⃠䐀爀愀昀琀攀搀 猀琀愀渀搀愀爀搀 漀瀀攀爀愀琀椀渀最 瀀爀漀挀攀搀甀爀攀猀 昀漀爀 䄀吀䴀 瀀爀漀瘀椀猀椀漀渀椀渀最 猀琀攀瀀猀 琀漀 愀猀猀椀猀琀 琀攀愀洀 洀攀洀戀攀爀猀⸀㰀戀爀㸀
 Used TACL and Pathway running on HP-Non Stop Servers to configure TCP/IP configurations
਀漀渀 渀漀搀攀猀 漀昀 䠀礀漀猀甀渀最Ⰰ 一䌀刀 愀渀搀 䐀椀攀戀漀氀搀 䄀吀䴀 搀攀瘀椀挀攀 栀愀渀搀氀攀爀猀⸀㰀戀爀㸀
Wendy’s Company
਀㘀⼀㈀　㄀㈀ ⴀ 㤀⼀㈀　㄀㈀㰀戀爀㸀
Help Desk Consultant - Consulting Firm, Dublin, OH
਀茀⃠倀爀漀瘀椀搀攀搀 琀攀挀栀渀椀挀愀氀 猀甀瀀瀀漀爀琀 昀漀爀 椀渀ⴀ猀琀漀爀攀 攀洀瀀氀漀礀攀攀猀 愀渀搀 挀漀爀瀀漀爀愀琀攀 攀砀攀挀甀琀椀瘀攀猀⸀㰀戀爀㸀
 Fixed technical issues related to Point of Sale (POS) terminals, network printers, Juniper access
਀倀漀椀渀琀猀Ⰰ 䘀漀爀琀椀渀攀琀 刀漀甀琀攀爀猀 愀渀搀 䌀椀猀挀漀 匀眀椀琀挀栀攀猀⸀㰀戀爀㸀
 Administered user accounts in Active Directory on Windows Server 2008 R2
਀茀⃠圀漀爀欀攀搀 挀氀漀猀攀氀礀 眀椀琀栀 一䔀䌀 琀漀 爀攀猀漀氀瘀攀 洀攀渀甀 搀椀猀瀀氀愀礀 椀猀猀甀攀猀⸀㰀戀爀㸀
JP Morgan Chase & Co
਀㌀⼀㈀　㄀㈀ ⴀ 㘀⼀㈀　㄀㈀㰀戀爀㸀
Help Desk Tier II Consultant - Consulting Firm, Westerville, OH
਀茀⃠匀甀瀀攀爀瘀椀猀攀搀 漀渀ⴀ猀椀琀攀 氀攀愀搀 琀攀挀栀渀椀挀椀愀渀猀 搀甀爀椀渀最 琀栀攀 ㈀　㄀㈀ 䌀栀愀猀攀 戀爀愀渀挀栀 爀攀昀爀攀猀栀 瀀爀漀樀攀挀琀⸀㰀戀爀㸀
 Deployed Window XP to multiple workstations remotely using PXE Boot technology.
਀茀⃠刀攀洀漀琀攀氀礀 挀漀渀昀椀最甀爀攀搀 愀渀搀 愀搀洀椀渀椀猀琀攀爀攀搀 渀攀琀眀漀爀欀 瀀爀椀渀琀攀爀猀 ⠀䰀攀砀洀愀爀欀 吀㘀㐀㐀⤀㰀戀爀㸀
 Upgraded hard drives on HP G7 servers and re-imaged operating systems of branch employees.
਀茀⃠吀爀愀挀欀攀搀 瀀爀漀樀攀挀琀 洀椀氀攀猀琀漀渀攀猀Ⰰ 攀渀猀甀爀椀渀最 挀爀椀琀椀挀愀氀 猀攀爀瘀椀挀攀 氀攀瘀攀氀 愀最爀攀攀洀攀渀琀猀 眀攀爀攀 洀攀琀⸀㰀戀爀㸀
 Configured settings for newly installed / upgraded network printers.
਀䌀愀爀搀椀渀愀氀 䠀攀愀氀琀栀㰀戀爀㸀
12/2011 - 03/2012
਀唀猀攀爀 䄀挀挀攀猀猀 䌀漀渀琀爀漀氀 䄀搀洀椀渀椀猀琀爀愀琀漀爀 ⴀ 䌀漀渀猀甀氀琀椀渀最 䘀椀爀洀Ⰰ 䐀甀戀氀椀渀Ⰰ 伀䠀㰀戀爀㸀
 Provided security administration and access to web applications and products offered by Cardinal Health.
਀茀⃠䌀漀漀爀搀椀渀愀琀攀搀 甀猀攀 愀挀挀漀甀渀琀 瀀爀漀瘀椀猀椀漀渀椀渀最 攀昀昀漀爀琀猀 搀甀爀椀渀最 琀栀攀 䴀攀搀椀挀愀氀 䈀甀猀椀渀攀猀猀 吀爀愀渀猀昀漀爀洀愀琀椀漀渀 ⠀䴀䈀吀⤀ 瀀爀漀樀攀挀琀⸀㰀戀爀㸀
 Setup user accounts and generated account setup verification emails for end-users which Sales Reps used for
਀瀀爀漀搀甀挀琀 搀攀洀漀渀猀琀爀愀琀椀漀渀 琀漀 瀀栀愀爀洀愀挀攀甀琀椀挀愀氀 挀氀椀攀渀琀猀⸀㰀戀爀㸀
 Ensured access to logistical and pharmaceutical ordering systems.
਀茀⃠倀攀爀昀漀爀洀攀搀 愀搀搀Ⰰ 洀漀搀椀昀礀Ⰰ 爀攀愀挀琀椀瘀愀琀攀Ⰰ 搀攀愀挀琀椀瘀愀琀攀Ⰰ 愀渀搀 搀攀氀攀琀攀 昀甀渀挀琀椀漀渀猀 漀渀 甀猀攀爀 愀挀挀漀甀渀琀猀⸀㰀戀爀㸀
 Setup user accounts and generated email verification for end-users. Ensured access to web based logistical and
਀瀀栀愀爀洀愀挀攀甀琀椀挀愀氀 漀爀搀攀爀椀渀最 愀瀀瀀氀椀挀愀琀椀漀渀⸀㰀戀爀㸀
JP Morgan Chase & Co, Columbus, OH
਀㈀⼀㈀　㄀㄀ ⴀ 㜀⼀㈀　㄀㄀㰀戀爀㸀
Branch Technology Support Analyst
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 Provided support for a wide range of hardware devices (Computers, networks, and branch equipment).
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local resources such as network printers, servers, scanners and shared drives.
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Financial Service Desktop.
਀㤀⼀㈀　㄀㈀ ⴀ ㄀㄀⼀㈀　㄀㈀㰀戀爀㸀
 Page 3
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JP Morgan Chase & Co, Columbus, OH
਀倀䌀 刀攀猀甀爀爀攀挀琀椀漀渀Ⰰ 䌀漀氀甀洀戀甀猀Ⰰ 伀䠀㰀戀爀㸀
2/2010 - 2/2011
਀䈀愀渀欀攀爀 匀攀爀瘀椀挀攀猀 䴀漀爀琀最愀最攀 刀攀猀攀愀爀挀栀攀爀㰀戀爀㸀
 Offered personalized mortgage services and support for chase branch and internal partners.
਀㈀⼀㈀　　㔀 ⴀ ㈀⼀㈀　　㤀㰀戀爀㸀
Owner/Computer Technician
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 Formatted and tested system hardware; Installed operating systems and application software;
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 Established trusting relationships with customers; provided help desk support as well as provided on-site and
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 Built computer systems to meet customer needs. Extensive experience with network maintenance including
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
਀倀爀漀瘀椀搀攀 栀椀最栀 氀攀瘀攀氀 漀昀 挀甀猀琀漀洀攀爀 猀攀爀瘀椀挀攀 戀礀 愀渀猀眀攀爀椀渀最 挀氀椀攀渀琀✀猀 椀渀焀甀椀爀椀攀猀 椀渀 瀀攀爀猀漀渀 愀渀搀 瘀椀愀 琀攀氀攀瀀栀漀渀攀 挀漀渀挀攀爀渀椀渀最㰀戀爀㸀
systems operation and recommending or performing remedial actions to correct problems based on knowledge
਀漀昀 猀礀猀琀攀洀 漀瀀攀爀愀琀椀漀渀⸀㰀戀爀㸀
 Installation and migration from Win 9x to XP. From XP to Vista. From XP to Windows 7.