ÿþ<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40" xmlns:ns1="urn:schemas-microsoft-com:xslt"> <head> <meta http-equiv=Content-Type content="text/html; charset=unicode"> <meta name=ProgId content=Word.Document> <meta name=Generator content="Microsoft Word 14"> <meta name=Originator content="Microsoft Word 14"> <link rel=File-List href="CSR%20Dallas53_filelist.xml"> <link rel=Edit-Time-Data href="CSR%20Dallas53_editdata.mso"> <!--[if !mso]> <style> v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} </style> <![endif]--><!--[if gte mso 9]><xml> <o:DocumentProperties> <o:Template>NormalEmail.dotm</o:Template> <o:Revision>1</o:Revision> <o:TotalTime>0</o:TotalTime> <o:Created>2016-12-29T13:17:00Z</o:Created> <o:Pages>1</o:Pages> <o:Words>1505</o:Words> <o:Characters>8583</o:Characters> <o:Company>Microsoft</o:Company> <o:Lines>71</o:Lines> <o:Paragraphs>20</o:Paragraphs> <o:CharactersWithSpaces>10068</o:CharactersWithSpaces> <o:Version>14.00</o:Version> </o:DocumentProperties> <o:OfficeDocumentSettings> <o:AllowPNG/> <o:DoNotOrganizeInFolder/> </o:OfficeDocumentSettings> </xml><![endif]--> <link rel=themeData href="CSR%20Dallas53_themedata.thmx"> <link rel=colorSchemeMapping href="CSR%20Dallas53_colorschememapping.xml"> <!--[if gte mso 9]><xml> <w:WordDocument> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-US</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:DoNotExpandShiftReturn/> <w:BreakWrappedTables/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> </w:Compatibility> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="&#45;-"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true" DefSemiHidden="true" DefQFormat="false" DefPriority="99" LatentStyleCount="267"> <w:LsdException Locked="false" Priority="0" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Normal"/> <w:LsdException Locked="false" Priority="9" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="heading 1"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 2"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 3"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 4"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 5"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 6"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 7"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 8"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 9"/> <w:LsdException Locked="false" Priority="39" Name="toc 1"/> <w:LsdException Locked="false" Priority="39" Name="toc 2"/> <w:LsdException Locked="false" Priority="39" Name="toc 3"/> <w:LsdException Locked="false" Priority="39" Name="toc 4"/> <w:LsdException Locked="false" Priority="39" Name="toc 5"/> <w:LsdException Locked="false" Priority="39" Name="toc 6"/> <w:LsdException Locked="false" Priority="39" Name="toc 7"/> <w:LsdException Locked="false" Priority="39" Name="toc 8"/> <w:LsdException Locked="false" Priority="39" Name="toc 9"/> <w:LsdException Locked="false" Priority="35" QFormat="true" Name="caption"/> <w:LsdException Locked="false" Priority="10" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Title"/> <w:LsdException Locked="false" Priority="1" Name="Default Paragraph Font"/> <w:LsdException Locked="false" Priority="11" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Subtitle"/> <w:LsdException Locked="false" Priority="22" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Strong"/> <w:LsdException Locked="false" Priority="20" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Emphasis"/> <w:LsdException Locked="false" Priority="59" SemiHidden="false" UnhideWhenUsed="false" Name="Table Grid"/> <w:LsdException Locked="false" UnhideWhenUsed="false" Name="Placeholder Text"/> <w:LsdException Locked="false" Priority="1" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="No Spacing"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 1"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 1"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 1"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 1"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 1"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 1"/> <w:LsdException Locked="false" UnhideWhenUsed="false" Name="Revision"/> <w:LsdException Locked="false" Priority="34" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="List Paragraph"/> <w:LsdException Locked="false" Priority="29" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Quote"/> <w:LsdException Locked="false" Priority="30" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Intense Quote"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 1"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 1"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 1"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 1"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 1"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 1"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 1"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 1"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 2"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 2"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 2"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 2"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 2"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 2"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 2"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 2"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 2"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 2"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 2"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 2"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 2"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 2"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 3"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 3"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 3"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 3"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 3"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 3"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 3"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 3"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 3"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 3"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 3"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 3"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 3"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 3"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 4"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 4"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 4"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 4"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 4"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 4"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 4"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 4"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 4"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 4"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 4"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 4"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 4"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 4"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 5"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 5"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 5"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 5"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 5"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 5"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 5"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 5"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 5"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 5"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 5"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 5"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 5"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 5"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 6"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 6"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 6"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 6"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 6"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 6"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 6"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 6"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 6"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 6"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 6"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 6"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 6"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 6"/> <w:LsdException Locked="false" Priority="19" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Subtle Emphasis"/> <w:LsdException Locked="false" Priority="21" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Intense Emphasis"/> <w:LsdException Locked="false" Priority="31" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Subtle Reference"/> <w:LsdException Locked="false" Priority="32" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Intense Reference"/> <w:LsdException Locked="false" Priority="33" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Book Title"/> <w:LsdException Locked="false" Priority="37" Name="Bibliography"/> <w:LsdException Locked="false" Priority="39" QFormat="true" Name="TOC Heading"/> </w:LatentStyles> </xml><![endif]--> <style> <!-- /* Font Definitions */ @font-face {font-family:Wingdings; panose-1:5 0 0 0 0 0 0 0 0 0; mso-font-charset:2; mso-generic-font-family:auto; mso-font-pitch:variable; mso-font-signature:0 268435456 0 0 -2147483648 0;} @font-face {font-family:"MS Gothic"; panose-1:2 11 6 9 7 2 5 8 2 4; mso-font-alt:"-ÿ3ÿ ´0·0Ã0¯0"; mso-font-charset:128; mso-generic-font-family:modern; mso-font-pitch:fixed; mso-font-signature:-536870145 1791491579 134217746 0 131231 0;} @font-face {font-family:"MS Gothic"; panose-1:2 11 6 9 7 2 5 8 2 4; mso-font-alt:"-ÿ3ÿ ´0·0Ã0¯0"; mso-font-charset:128; mso-generic-font-family:modern; mso-font-pitch:fixed; mso-font-signature:-536870145 1791491579 134217746 0 131231 0;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:-536870145 1073786111 1 0 415 0;} @font-face {font-family:Georgia; panose-1:2 4 5 2 5 4 5 2 3 3; mso-font-charset:0; mso-generic-font-family:roman; mso-font-pitch:variable; mso-font-signature:647 0 0 0 159 0;} @font-face {font-family:"\@MS Gothic"; panose-1:2 11 6 9 7 2 5 8 2 4; mso-font-charset:128; mso-generic-font-family:modern; mso-font-pitch:fixed; mso-font-signature:-536870145 1791491579 134217746 0 131231 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no; mso-style-qformat:yes; mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin;} a:link, span.MsoHyperlink {mso-style-noshow:yes; mso-style-priority:99; color:blue; text-decoration:underline; text-underline:single;} a:visited, span.MsoHyperlinkFollowed {mso-style-noshow:yes; mso-style-priority:99; color:purple; text-decoration:underline; text-underline:single;} p {mso-style-priority:99; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin;} p.boldtext, li.boldtext, div.boldtext {mso-style-name:boldtext; mso-style-unhide:no; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; font-weight:bold;} p.boxbackground, li.boxbackground, div.boxbackground {mso-style-name:boxbackground; mso-style-unhide:no; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; mso-pagination:widow-orphan; background:#E2EFFC; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin;} p.fatlink, li.fatlink, div.fatlink {mso-style-name:fatlink; mso-style-unhide:no; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; mso-pagination:widow-orphan; font-size:7.5pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; color:#0066CC; font-weight:bold;} p.orange, li.orange, div.orange {mso-style-name:orange; mso-style-unhide:no; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; color:#F09261;} p.sectionheading, li.sectionheading, div.sectionheading {mso-style-name:sectionheading; mso-style-unhide:no; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; mso-pagination:widow-orphan; background:#FF6600; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin;} p.smallboldtext, li.smallboldtext, div.smallboldtext {mso-style-name:smallboldtext; mso-style-unhide:no; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; mso-pagination:widow-orphan; font-size:7.5pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; font-weight:bold;} p.smalltext, li.smalltext, div.smalltext {mso-style-name:smalltext; mso-style-unhide:no; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; mso-pagination:widow-orphan; font-size:8.5pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin;} p.whitebold, li.whitebold, div.whitebold {mso-style-name:whitebold; mso-style-unhide:no; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; color:white; font-weight:bold;} p.xslnormboldtext, li.xslnormboldtext, div.xslnormboldtext {mso-style-name:xslnormboldtext; mso-style-unhide:no; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; font-weight:bold;} p.xslnormitalictext, li.xslnormitalictext, div.xslnormitalictext {mso-style-name:xslnormitalictext; mso-style-unhide:no; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; font-style:italic;} p.xslnormtext, li.xslnormtext, div.xslnormtext {mso-style-name:xslnormtext; mso-style-unhide:no; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin;} p.xslreditalictext, li.xslreditalictext, div.xslreditalictext {mso-style-name:xslreditalictext; mso-style-unhide:no; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; color:red; font-style:italic;} p.xslresponsetext, li.xslresponsetext, div.xslresponsetext {mso-style-name:xslresponsetext; mso-style-unhide:no; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin;} p.xslscreeningkb, li.xslscreeningkb, div.xslscreeningkb {mso-style-name:xslscreeningkb; mso-style-unhide:no; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:15.0pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin;} p.xslsummarytable, li.xslsummarytable, div.xslsummarytable {mso-style-name:xslsummarytable; mso-style-unhide:no; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin;} span.boldtext1 {mso-style-name:boldtext1; mso-style-unhide:no; font-weight:bold;} .MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; font-size:10.0pt; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} @page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.WordSection1 {page:WordSection1;} @page WordSection2 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.WordSection2 {page:WordSection2;} @page WordSection3 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.WordSection3 {page:WordSection3;} @page WordSection4 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.WordSection4 {page:WordSection4;} /* List Definitions */ @list l0 {mso-list-id:1195465126; mso-list-template-ids:320477276;} @list l0:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l0:level2 {mso-level-number-format:bullet; mso-level-text:o; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:"Courier New"; mso-bidi-font-family:"Times New Roman";} @list l0:level3 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l0:level4 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l0:level5 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l0:level6 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l0:level7 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l0:level8 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l0:level9 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l1 {mso-list-id:1683436061; mso-list-template-ids:1786935054;} @list l1:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l1:level2 {mso-level-number-format:bullet; mso-level-text:o; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:"Courier New"; mso-bidi-font-family:"Times New Roman";} @list l1:level3 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l1:level4 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l1:level5 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l1:level6 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l1:level7 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l1:level8 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l1:level9 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} ol {margin-bottom:0in;} ul {margin-bottom:0in;} --> </style> <!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} </style> <![endif]--> </head> <body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'> <div class=WordSection1> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>From:<span style='mso-tab-count:1'>                              </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>route@monster.com<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Sent:<span style='mso-tab-count:1'>                               </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Thursday, December 29, 2016 6:20 AM<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>To:<span style='mso-tab-count:1'>                                   </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>hg@apeironinc.com<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Subject:<span style='mso-tab-count:1'>                          </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Please review this candidate for: csr dallas<o:p></o:p></span></p> <p class=MsoNormal><o:p>&nbsp;</o:p></p> <p class=MsoNormal><a name=top><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>This resume has been forwarded to you at the request of Monster User xapeix03 <o:p></o:p></span><!--OptionalMessage--><!--JobSeekerSummary--><!--HTMLRenderer--><!--ResumeInstructionalText--><!--Referral--><!--ContactInfo--></a></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format" xmlns:m="http://schemas.monster.com/Monster"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <div> <p class=MsoNormal><span style='mso-bookmark:top'><strong><FirstName><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:black'>crystal</FirstName> <MiddleName /><LastName>jones</LastName>&nbsp;</span></strong></span><span style='mso-bookmark:top'><b><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></b></span></p> </div> <div> <p class=MsoNormal><span style='mso-bookmark:top'><b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:black'>Last updated:</span></b></span><span style='mso-bookmark:top'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; </span></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:black'>02/05/16</span></span><span style='mso-bookmark:top'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </div> <span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> <td style='padding:0in 0in 0in 0in'><span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> </tr> </table> <span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> </tr> <tr style='mso-yfti-irow:1'> <td style='border:none;border-top:solid #D4D4D4 1.0pt;mso-border-top-alt: solid #D4D4D4 .75pt;background:#FFFFCC;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 11.25pt 11.25pt 11.25pt 11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Job Title:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Apeiron, Inc.<o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Rating:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Not Rated<o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Screening score:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Status:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Resume Received<o:p></o:p></span></span></p> </div> </td> <span style='mso-bookmark:top'></span> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'> <div><Address1 /> <p class=MsoNormal><span style='mso-bookmark:top'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><br> <City>Dallas</City>, <StateAbbrevMsg MessageID="294633">TX</StateAbbrevMsg>&nbsp;&nbsp;<PostalCode>75287<br> </PostalCode><CountryAbbrevMsg MessageID="294458">US<o:p></o:p></span></span></p> </CountryAbbrevMsg> <div> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="mailto:crystalj7806@gmail.com"><EmailAddress>crystalj7806@gmail.com</EmailAddress></a><o:p></o:p></span></p> </div> </div> </td> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'><!--ResumeEmailNavigationLinks--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><strong><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Quick View Links:</span></strong><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;mso-cellspacing:0in; mso-yfti-tbllook:1184;mso-table-lspace:2.25pt;mso-table-rspace:2.25pt; mso-table-anchor-vertical:paragraph;mso-table-anchor-horizontal:column; mso-table-left:left;mso-padding-alt:2.25pt 2.25pt 2.25pt 2.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=130 style='width:97.5pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#resume">Resume Section</a><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td width=130 style='width:97.5pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#summary">Summary Section</a><o:p></o:p></span></p> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 15.0pt 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Title--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:.75pt'> <td width=180 style='width:135.0pt;padding:0in 0in 0in 0in;height:.75pt'><a name=resume></a></td> <span style='mso-bookmark:resume'></span> <td width=470 colspan=2 style='width:352.5pt;padding:0in 0in 0in 0in; height:.75pt'><span style='mso-bookmark:resume'></span></td> <span style='mso-bookmark:resume'></span> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes;height:13.5pt'> <td width=180 style='width:135.0pt;background:#E5ECF3;padding:0in 0in 0in 0in; height:13.5pt'> <p class=MsoNormal><span style='mso-bookmark:resume'><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>RESUME</span></span></span><span style='mso-bookmark: resume'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:resume'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal><span style='mso-bookmark:resume'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>&nbsp;&nbsp;<o:p></o:p></span></span></p> </td> <span style='mso-bookmark:resume'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'><span style='mso-bookmark:resume'></span></td> <span style='mso-bookmark:resume'></span> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> <tr style='mso-yfti-irow:2'> <td colspan=2 style='padding:0in 0in 0in 5.25pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=boldtext1><span style='font-size:8.5pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Resume Headline: </span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><ResumeTitle>crystal jones<o:p></o:p></span></p> </ResumeTitle></td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Resume Value: </span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><ResumeValue>mtmph8iiifkfmwp7</ResumeValue>&nbsp;&nbsp;&nbsp;<o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp;&nbsp;<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes;height:11.25pt'> <td style='border:none;border-top:solid #E5ECF3 1.0pt;mso-border-top-alt: solid #E5ECF3 .75pt;padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Body--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 5.25pt'> <div> <div> <p style='margin-top:0in;margin-right:0in;margin-bottom:6.35pt;margin-left: 15.7pt;line-height:26.65pt'><b><span style='font-size:26.5pt;font-family: "Arial","sans-serif";letter-spacing:-.8pt'> <meta http-equiv=Content-Style-Type content="text/css"> CRYSTAL</span></b><b><span style='font-size:26.5pt;font-family:"Arial","sans-serif"; letter-spacing:.2pt'> </span></b><b><span style='font-size:26.5pt;font-family: "Arial","sans-serif";letter-spacing:-.1pt'>JONES</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:14.05pt;margin-left: 15.95pt;line-height:14.65pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.5pt'>4300 Rosemeade Pkwy, Apt 438</span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: -.5pt'>,</span><span style='font-family:"Georgia","serif";mso-bidi-font-family: Arial;letter-spacing:-.4pt'> </span><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.9pt'>Dallas</span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: -.2pt'>,</span><span style='font-family:"Georgia","serif";mso-bidi-font-family: Arial;letter-spacing:-.4pt'> </span><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.45pt'>TX</span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .3pt'> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family: Arial;letter-spacing:.55pt'>75287</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.05pt'>Ph:</span><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:-.1pt'> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .1pt'>4696059308</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.75pt'>crystalj7806@mail.com</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.25pt;margin-left: 15.8pt;line-height:14.65pt'><b><span style='font-size:14.5pt;font-family: "Arial","sans-serif";letter-spacing:.45pt'>Professional Summary</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:14.05pt;margin-left: 16.15pt;line-height:15.5pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.85pt'>Customer Service/ Technical Care Customer service professional with 9years'</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.95pt'>experience interacting with the public. Highly qualified in service-based,</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>hospitality positions requiring an emphasis on customer satisfaction in a fast-paced</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>environment. Strong team player and leader. A proven and verifiable record for</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.9pt'>utilizing strong technical and interpersonal skills to enhance organizational</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.95pt'>efficiency and profitability. Committed to quality performance with an ability to</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.95pt'>learn new procedures quickly. Reliable customer service representative with a</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.7pt'>proved track record in demanding sales and account management environments.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.25pt;margin-left: 15.8pt;line-height:14.65pt'><b><span style='font-size:14.5pt;font-family: "Arial","sans-serif";letter-spacing:.25pt'>Skills</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:14.05pt;margin-left: 47.95pt;line-height:15.45pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.95pt'>Active Listening</span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: 1.15pt'></span><span style='display:inline-block;-aw-tabstop-align:left; -aw-tabstop-pos:302.15pt'>Critical Thinking</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.75pt'>Customer and Personal Service</span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .85pt'></span><span style='display:inline-block;-aw-tabstop-align:left; -aw-tabstop-pos:301.75pt'>Telecommunications</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.9pt'>SpeakingTroubleshooting</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.55pt'>Time Management</span><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.8pt'></span><span style='display:inline-block;-aw-tabstop-align:left;-aw-tabstop-pos:301.75pt'>Windows</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.75pt'>Computers and Electronics</span><span style='font-family: "Georgia","serif";mso-bidi-font-family:Arial;letter-spacing:.8pt'></span><span style='display:inline-block;-aw-tabstop-align:left;-aw-tabstop-pos:301.75pt'>Mircosoft</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.95pt'>Active Listening</span><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.75pt'></span><span style='display:inline-block;-aw-tabstop-align:left;-aw-tabstop-pos:301.75pt'>Communication</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.85pt'>Complex Problem Solving</span><span style='font-family: "Georgia","serif";mso-bidi-font-family:Arial;letter-spacing:.6pt'></span><span style='display:inline-block;-aw-tabstop-align:left;-aw-tabstop-pos:301.75pt'>Platforms: Windows, and Appl OX</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.25pt;margin-left: 15.1pt;line-height:14.65pt'><b><span style='font-size:14.5pt;font-family: "Arial","sans-serif";letter-spacing:.35pt'>Experience</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:3.3pt;margin-left: 16.0pt;line-height:14.35pt'><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.6pt'>Customer Support</span></i><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .2pt'>Mar 2015</span></i><span style='font-family:"MS Gothic";mso-bidi-font-family: "MS Gothic";letter-spacing:.15pt'>ÿ</span><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.5pt'>Present</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family: Arial;letter-spacing:.6pt'>ActiveNetwork</span></i><span style='font-family: "Georgia","serif";mso-bidi-font-family:Arial;letter-spacing:.6pt'> </span><span style='font-family:"MS Gothic";mso-bidi-font-family:"MS Gothic";letter-spacing: -.1pt'>ÿ</span><span style='letter-spacing:-.1pt'> </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .75pt'>Dallas</span></i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.05pt'>, </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .1pt'>TX</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 48.1pt;line-height:15.65pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.85pt'>Deliver solutions by identifying problems, researching answers, and guiding</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.85pt'>users through corrective steps.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.85pt'>Educate clients and explain features and functionality of software</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.95pt'>applications.</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.75pt'>Use outstanding customer service to troubleshoot and resolve issues in a</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.85pt'>timely manner.</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>Improve system performance by identifying issues and recommending</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.55pt'>changes.</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.7pt'>Take on additional responsibilities and projects as needed.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.75pt'>Provide telephone, email, live chat, and remote support to clients.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.75pt'>Troubleshoot all equipment that vendors use , printers and terminals.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:3.3pt;margin-left: 16.3pt;line-height:12.7pt'><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.65pt'>Tech Support</span></i><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .25pt'>Oct 2014</span></i><span style='font-family:"MS Gothic";mso-bidi-font-family: "MS Gothic";letter-spacing:-.05pt'>ÿ</span><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.15pt'>Mar 2015</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:3.3pt;margin-left: 17.0pt;line-height:12.7pt'><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.5pt'>IQOR</span></i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: -.45pt'> </span><span style='font-family:"MS Gothic";mso-bidi-font-family: "MS Gothic";letter-spacing:-.1pt'>ÿ</span><span style='letter-spacing:-.45pt'> </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family: Arial;letter-spacing:.65pt'>Richardson</span></i><span style='font-family: "Georgia","serif";mso-bidi-font-family:Arial;letter-spacing:-.1pt'>, </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .1pt'>TX</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:48.15pt; margin-bottom:.0001pt;line-height:14.65pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.7pt'>Use computers for various applications, such as database management or word</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.7pt'>processing.</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.65pt'>Client was Samsung</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </div> </div> </td> <span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:EN-US; mso-bidi-language:AR-SA'><br clear=all style='page-break-before:always; mso-break-type:section-break'> </span> <div class=WordSection2> <div style='mso-div-continue:yes'> <div> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:47.75pt; margin-bottom:.0001pt;line-height:15.0pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:4.0pt;margin-left: 47.75pt;line-height:15.45pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.7pt'>Receive inbound calls and made outbound calls on behalf of our brand-name</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:1.0pt'>client.</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.9pt'>Answer productquestions and service accounts professionally andefficiently</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>in afast-paced work environment.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.7pt'>Educate customers on our products and work with themto find</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>acceptablesolutions to any andall issues.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.65pt'>Make educated customer recommendations on data planoptions</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 48.1pt;line-height:15.0pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.95pt'>whileproviding world-classcustomer service.</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.9pt'>Be tactful and have the ability to handle challengingsituations</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:1.0pt'>calmly.Efficiently managemultiple computer applications while handling</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.85pt'>customercallsTechnical HelpDesk Support. </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:3.3pt;margin-left: 15.8pt;line-height:14.35pt'><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.25pt'>Collector 1/2</span></i><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .4pt'>Dec 2013</span></i><span style='font-family:"MS Gothic";mso-bidi-font-family: "MS Gothic";letter-spacing:.05pt'>ÿ</span><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.25pt'>Oct 2014</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family: Arial;letter-spacing:.6pt'>Hyundai Capital America</span></i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .35pt'> </span><span style='font-family:"MS Gothic";mso-bidi-font-family: "MS Gothic";letter-spacing:-.1pt'>ÿ</span><span style='letter-spacing:-.55pt'> </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family: Arial;letter-spacing:.4pt'>Plano</span></i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:-.3pt'>, </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .1pt'>TX</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 47.75pt;line-height:15.8pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.8pt'>Collector 2 is primarily responsible for managing a queue of delinquent</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.55pt'>accounts from 30 to 59 days past due and taking some inbound calls.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.7pt'>The main job function is to make contact with customers and through the</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.85pt'>negotiation of payment arrangements to bring the account current while</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.9pt'>complying with internal policy and procedures. </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.85pt'>The Collector 2 position is vital to overall company performance.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.6pt'>Manage a queue of accounts from 30-59 days delinquent Contact customers via</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>telephone and make arrangements to bring the account current Document all</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.7pt'>actions taken on an account Update customer information such as phone</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.7pt'>numbers, e-mail, and address Perform light skip tracing including 411 and some</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.75pt'>Acquaint reports All other duties as assigned Basic computer skill - Knowledge</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.85pt'>of windows including word and excel Strong communication skills - Ability to</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:1.2pt'>clearly.</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.75pt'>Communicate thoughts and ideas Strong negotiation skills - Ability to</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.9pt'>negotiate mutually beneficial arrangements with a customer Skip Tracing</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>Skills - Ability to utilize 411, reverse look-up, and other skip trace tools. </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.9pt'>Strong listening skills </span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>Ability to listen and understand directions.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:3.3pt;margin-left: 16.0pt;line-height:14.35pt'><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.6pt'>Customer Service Rep</span></i><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .15pt'>Mar 2013</span></i><span style='font-family:"MS Gothic";mso-bidi-font-family: "MS Gothic";letter-spacing:.05pt'>ÿ</span><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.4pt'>Dec 2013</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family: Arial;letter-spacing:.5pt'>Ambit Energy</span></i><i><span style='font-family: "Georgia","serif";mso-bidi-font-family:Arial;letter-spacing:.35pt'> </span></i><span style='font-family:"MS Gothic";mso-bidi-font-family:"MS Gothic";letter-spacing: -.1pt'>ÿ</span><span style='letter-spacing:-.55pt'> </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .4pt'>Plano</span></i><span style='font-family:"Georgia","serif";mso-bidi-font-family: Arial;letter-spacing:-.3pt'>, </span><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.1pt'>TX</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:4.0pt;margin-left: 47.85pt;line-height:12.0pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.75pt'>Keep records of customer interactions or transactions, recording details of</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:4.0pt;margin-left: 48.9pt;line-height:12.0pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.65pt'>inquiries, complaints, or comments, as well as actions taken.</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:4.0pt;margin-left: 47.75pt;line-height:12.0pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.8pt'>Manage incoming calls from customers, initiate proactive calls to customers</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:48.05pt; margin-bottom:.0001pt;line-height:15.5pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.75pt'>relating to service issues, payment requirements, account information, etc. </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>Promote good customer relations by consistently providing premier customer</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.75pt'>satisfaction with a friendly demeanor, can-do attitude, and willingness to help</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>at all times even when assisting difficult, sensitive or emotional customers</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.75pt'>Have a developed rapport with the customer/consultant base, greet by/use</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>name, have knowledge of account ownership, be responsive and timely with</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>correspondence and problem resolution, and display a caring attitude Act with</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.75pt'>confidence by answering or finding the answers to customer questions and</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </div> </div> </div> <span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:EN-US; mso-bidi-language:AR-SA'><br clear=all style='page-break-before:always; mso-break-type:section-break'> </span> <div class=WordSection3> <div style='mso-div-continue:yes'> <div> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:48.0pt; margin-bottom:.0001pt;line-height:15.0pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 48.0pt;line-height:15.0pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.65pt'>finding solutions to customer issues. </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.7pt'>Process customer payments and offer other options of service.</span><span style='font-family:"Georgia","serif";mso-bidi-font-family: Arial;letter-spacing:.35pt'> </span><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.85pt'>Maintain</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.9pt'>quality scores and call center metrics while working in a </span><span style='font-family:"Georgia","serif";mso-bidi-font-family: Arial;letter-spacing:.65pt'>fast-paced</span><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.3pt'>, team</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>environment. </span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:3.3pt;margin-left: 15.75pt;line-height:12.7pt'><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.6pt'>Financial Care</span></i><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .35pt'>Jun 2012</span></i><span style='font-family:"MS Gothic";mso-bidi-font-family: "MS Gothic"'>ÿ</span><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.25pt'>Oct 2012</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:3.3pt;margin-left: 16.3pt;line-height:12.7pt'><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.15pt'>T-Mobile</span></i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .3pt'> </span><span style='font-family:"MS Gothic";mso-bidi-font-family:"MS Gothic"; letter-spacing:-.1pt'>ÿ</span><span style='letter-spacing:-.1pt'> </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .95pt'>Tampa</span></i><span style='font-family:"Georgia","serif";mso-bidi-font-family: Arial;letter-spacing:-.1pt'>,</span><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:-.45pt'> <i>FL</i></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 47.95pt;line-height:15.65pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.85pt'>Provides customer satisfaction through effective and timely resolution of a</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.85pt'>variety of customer inquiries and billing disputes.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>Negotiates payment arrangements.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.65pt'>Collects payments on past due accounts.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.75pt'>Strive for one-call resolution of customer issues. </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.75pt'>Uses the automated and training tools provided to deliver exceptional</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.75pt'>customer service. </span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>Appropriately disburses adjustments and account credits in accordance with</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.85pt'>T-Mobile policy.</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>Uses the automated and training tools provided todeliver exceptionalcustomer</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.9pt'>service. </span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:3.3pt;margin-left: 16.3pt;line-height:14.35pt'><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.75pt'>Specialized Technical Care</span></i><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .35pt'>Jan 2011</span></i><span style='font-family:"MS Gothic";mso-bidi-font-family: "MS Gothic";letter-spacing:.1pt'>ÿ</span><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.4pt'>Jun 2012</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family: Arial;letter-spacing:.15pt'>T- Mobile</span></i><i><span style='font-family: "Georgia","serif";mso-bidi-font-family:Arial'> </span></i><span style='font-family:"MS Gothic";mso-bidi-font-family:"MS Gothic";letter-spacing: -.1pt'>ÿ</span><span style='letter-spacing:-.5pt'> </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .4pt'>Frisco</span></i><span style='font-family:"Georgia","serif";mso-bidi-font-family: Arial;letter-spacing:-.3pt'>, </span><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.1pt'>TX</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 48.05pt;line-height:15.65pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.8pt'>The Senior Technical Support Specialist and evaluate, resolve, track and</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.7pt'>escalate issues surrounding t-mobile broadband products and services. </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.9pt'>Filed trouble tickets in collaboration with the engineering team and provided</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.85pt'>technical care by training, tools and call handling expertise to achieve one</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>call resolution and increasing customer satisfaction. </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.75pt'>Works with cross functional groups to gain knowledge of how to complete</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>more complex troubleshooting.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>Use resource documentation for reference and troubleshooting network</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.6pt'>problems. </span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.7pt'>Cross - trainedand provided back-up for other customer</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.9pt'>servicerepresentatives when needed. </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:3.3pt;margin-left: 15.7pt;line-height:12.7pt'><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.15pt'>PDA Rep</span></i><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .3pt'>Oct 2010</span></i><span style='font-family:"MS Gothic";mso-bidi-font-family: "MS Gothic";letter-spacing:.35pt'>ÿ</span><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.4pt'>Jan 2011</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:3.3pt;margin-left: 16.3pt;line-height:12.7pt'><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.15pt'>T-Mobile</span></i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .3pt'> </span><span style='font-family:"MS Gothic";mso-bidi-font-family:"MS Gothic"; letter-spacing:-.1pt'>ÿ</span><span style='letter-spacing:-.5pt'> </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .4pt'>Frisco</span></i><span style='font-family:"Georgia","serif";mso-bidi-font-family: Arial;letter-spacing:-.3pt'>, </span><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.1pt'>TX</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:47.85pt; margin-bottom:.0001pt;line-height:15.65pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.75pt'>Answer telephones and give information to callers, take messages, or transfer</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.9pt'>calls to appropriate individuals.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.85pt'>Technical Support for 3rd level of escalation in the Technical support</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.75pt'>progression for all devices that T-mobile support such as cell phones and</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.75pt'>smartphones.Was able to keep up to date with evolving technology and</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.75pt'>translate this information into terms that the customers can understand.</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.75pt'>Answering calls in any of the following skill sets: GSM roaming, Wireless Data,</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>Trouble Tickets Investigated and resolved customer inquiries and complaints</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.75pt'>about these devices in a timely and empathetic manner. </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>Strong problem-solving skills Demonstrated competency in Windows</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.7pt'>Keyboarding proficiency and use of automated systems Use tools such Outlook,</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.85pt'>Remedy, Quickview which is tools within the company.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </div> </div> </div> <span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:EN-US; mso-bidi-language:AR-SA'><br clear=all style='page-break-before:always; mso-break-type:section-break'> </span> <div class=WordSection4> <div style='mso-div-continue:yes'> <div> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:48.8pt; margin-bottom:.0001pt;line-height:15.0pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 48.8pt;line-height:12.0pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.7pt'>Use Multi- Task skills.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:3.3pt;margin-left: 16.3pt;line-height:14.35pt'><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.55pt'>Tech Support Rep</span></i><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .45pt'>Jan 2007</span></i><span style='font-family:"MS Gothic";mso-bidi-font-family: "MS Gothic";letter-spacing:.35pt'>ÿ</span><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.45pt'>Jan 2010</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family: Arial;letter-spacing:.1pt'>T - Mobile</span></i><i><span style='font-family: "Georgia","serif";mso-bidi-font-family:Arial'> </span></i><span style='font-family:"MS Gothic";mso-bidi-font-family:"MS Gothic";letter-spacing: -.1pt'>ÿ</span><span style='letter-spacing:-.5pt'> </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .4pt'>Frisco</span></i><span style='font-family:"Georgia","serif";mso-bidi-font-family: Arial;letter-spacing:-.3pt'>, </span><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.1pt'>TX</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left: 48.1pt;line-height:15.65pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.7pt'>Use computers for various applications, such as database management or word</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.7pt'>processing.</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>Provided world class customer service through </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: 1.25pt'>effective</span><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.75pt'> and timely </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.7pt'>resolution of a </span><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:1.3pt'>variety</span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .7pt'> of customer inquiries and was the 2nd level of</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.75pt'>technical support to customers. </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>Identify, research and resolve customer issues using a variety of windows</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.5pt'>based computer systems and mac's </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>Demonstrate outstanding problem solving and active listening skills to diffuse</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.7pt'>customer situations with tact and ease. </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.65pt'>Use tools such as portal, remedy, icm and account browser, foster care.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.95pt'>Exceptional ability to build productive relationships, resolve complex issues</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.85pt'>and win customer loyalty.</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:3.3pt;margin-left: 15.75pt;line-height:14.35pt'><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.7pt'>Manager</span></i><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .25pt'>Jan 1999</span></i><span style='font-family:"MS Gothic";mso-bidi-font-family: "MS Gothic";letter-spacing:-.05pt'>ÿ</span><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.4pt'>Aug 2005</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family: Arial;letter-spacing:.7pt'>Rally's</span></i><i><span style='font-family: "Georgia","serif";mso-bidi-font-family:Arial;letter-spacing:.5pt'> </span></i><span style='font-family:"MS Gothic";mso-bidi-font-family:"MS Gothic";letter-spacing: -.1pt'>ÿ</span><span style='letter-spacing:-.15pt'> </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .7pt'>New Orleans</span></i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.1pt'>,</span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: -.35pt'> <i>LA</i></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:14.05pt;margin-left: 47.9pt;line-height:15.65pt'><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.8pt'>Develop of management skills while still having the time to do the things I</span><span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.9pt'>enjoy the benefit from training and career opportunities and receive reward</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>and recognition for efforts.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.85pt'>Conducted weekly walk restocked inventory ever month and reviewed cash</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.9pt'>operation data to verify proper replenishment.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>Trained new employees by providing knowledge of specific store tasks and</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.9pt'>policies.</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.85pt'>Handled daily heavy flow of paperwork and cooperated with the accounting</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>departments on invoicing and shipping problems.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.85pt'>Compiled inventory lists and worked with vendors for product pricing and</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial; letter-spacing:.8pt'>special orders.</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:10.25pt;margin-left: 15.1pt;line-height:14.65pt'><b><span style='font-size:14.5pt;font-family: "Arial","sans-serif";letter-spacing:.05pt'>Education</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:4.0pt;margin-left: 16.1pt;line-height:12.0pt'><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.35pt'>Bachelor of Arts</span></i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial'> <span style='letter-spacing:-.65pt'>: </span><i><span style='letter-spacing:.65pt'>Information Technology</span><span style='letter-spacing:.35pt'></span><span style='display:inline-block;-aw-tabstop-align:left;-aw-tabstop-pos:470.65pt'>Aug 2016</span></i></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:9.3pt;margin-left: 16.0pt;line-height:12.7pt'><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.6pt'>American Inter Continental</span></i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .05pt'> </span><span style='font-family:"MS Gothic";mso-bidi-font-family: "MS Gothic";letter-spacing:-.1pt'>ÿ</span><span style='letter-spacing:-.45pt'> </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family: Arial;letter-spacing:.4pt'>Houston</span></i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:-.1pt'>, </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .1pt'>TX</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:4.0pt;margin-left: 16.15pt;line-height:12.0pt'><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.5pt'>Certification, Medical Assist</span></i><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .45pt'>Jan 2001</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:9.3pt;margin-left: 16.1pt;line-height:12.7pt'><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.65pt'>Bryman College</span></i><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .5pt'> </span></i><span style='font-family:"MS Gothic";mso-bidi-font-family: "MS Gothic";letter-spacing:-.1pt'>ÿ</span><span style='letter-spacing:-.15pt'> </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family: Arial;letter-spacing:.7pt'>New Orleans</span></i><span style='font-family: "Georgia","serif";mso-bidi-font-family:Arial;letter-spacing:.1pt'>,</span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: -.35pt'> <i>LA</i></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:4.0pt;margin-left: 15.8pt;line-height:12.0pt'><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.6pt'>High School Diploma</span></i><i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .25pt'>May 1999</span></i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:16.0pt; margin-bottom:.0001pt;line-height:12.7pt'><i><span style='font-family:"Georgia","serif"; mso-bidi-font-family:Arial;letter-spacing:.6pt'>Alfred Lawless High School</span></i><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: .05pt'> </span><span style='font-family:"MS Gothic";mso-bidi-font-family: "MS Gothic";letter-spacing:-.1pt'>ÿ</span><span style='letter-spacing:-.15pt'> </span><i><span style='font-family:"Georgia","serif";mso-bidi-font-family: Arial;letter-spacing:.7pt'>New Orleans</span></i><span style='font-family: "Georgia","serif";mso-bidi-font-family:Arial;letter-spacing:.1pt'>,</span><span style='font-family:"Georgia","serif";mso-bidi-font-family:Arial;letter-spacing: -.35pt'> <i>LA</i></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </div> </div> </div> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><br style='mso-special-character: line-break' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'> <![endif]><o:p></o:p></span></p> <!--ExperienceTableView--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:13.5pt'> <td width=180 style='width:135.0pt;background:#E5ECF3;padding:0in 0in 0in 0in; height:13.5pt'> <p class=MsoNormal><a name=experiencetableview><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Experience</span></span></a><span style='mso-bookmark: experiencetableview'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:experiencetableview'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="#top" alt="BACK TO TOP"><span style='color: #0066CC'>BACK TO TOP</span></a><o:p></o:p></span></b></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellpadding=0 style='mso-cellspacing: 1.5pt;mso-yfti-tbllook:1184'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=228 style='width:171.0pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Job Title<o:p></o:p></span></b></p> </td> <td width=150 style='width:112.5pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company<o:p></o:p></span></b></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Experience<o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt .75pt .75pt'><ExperienceTitle> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Customer Service Representative<o:p></o:p></span></p> </ExperienceTitle></td> <td style='padding:.75pt .75pt .75pt .75pt'><Company> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Active Networks, Inc.<o:p></o:p></span></p> </Company></td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>- Present<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--EducationTableView--><!--SkillsTableView--><!--Summary Section--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format" xmlns:m="http://schemas.monster.com/Monster"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:15.0pt'> <td width="100%" style='width:100.0%;padding:0in 0in 0in 0in;height:15.0pt'></td> </tr> <tr style='mso-yfti-irow:1'> <td style='background:#E5ECF3;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:13.5pt'> <td width=180 style='width:135.0pt;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal><a name=summary><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Additional Info</span></span></a><span style='mso-bookmark: summary'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:summary'></span> <td style='padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="#top" alt="BACK TO TOP"><span style='color: #0066CC'>BACK TO TOP</span></a><o:p></o:p></span></b></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in' id=tdResumeSummaryTable> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right:337.5pt'> <td style='padding:0in 0in 0in 0in'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Desired Salary/Wage:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>14.00 - 18.00 <CurrencyName>USD</CurrencyName> <SalaryType MessageID="73246">hr</SalaryType> <o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:4'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Current Career Level:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Entry Level<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:6'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:7'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Date of Availability:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'><AvailableTime MessageID="71204"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Immediately<o:p></o:p></span></p> </AvailableTime></td> </tr> <tr style='mso-yfti-irow:8;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:9'> <td style='padding:0in 0in 0in 0in'><!--WorkStatus--></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:10'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Work Status:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'><Country MessageID="42174"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US</Country> - <Status MessageID="70380">I am authorized to work in this country for any employer.<o:p></o:p></span></p> </Status></td> </tr> <tr style='mso-yfti-irow:11;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:12'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:13'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Active Security Clearance:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>None<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:14;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:15'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:16'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US Military Service:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:17;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:18'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:19'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Citizenship:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>None<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:20;mso-yfti-lastrow:yes;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> </table> </div> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <!--Placeholder to prevent single table tag for both closing and opening, which does not render correctly in browser--> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'><!--TargetJob--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Job:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Job Title:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Customer services/ Tech Support <o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Desired Job Type:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Employee<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:5;mso-yfti-lastrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Desired Status:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Full-Time<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:0in 0in 0in 0in'><!--TargetCompany--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Company:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company Size:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'><CompanySize MessageID="-1" /></td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Industry:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'><Industry MessageID="181175"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Computer/IT Services<o:p></o:p></span></p> </Industry></td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:5;mso-yfti-lastrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Occupation:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Other<o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:0in;text-indent:-.25in;mso-list:l0 level1 lfo1; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:8.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Work at Home<o:p></o:p></span></p> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Customer Support/Client Care<o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:0in;text-indent:-.25in;mso-list:l1 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:8.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Technical Customer Service<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:3;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'><!--Locations--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <!--Placeholder to prevent single table tag for both closing and opening, which does not render correctly in browser--> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Locations:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Selected Locations:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US-TX-Austin<br> US-TX-Dallas<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Relocate:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Yes<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:5'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Willingness to travel:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Up to 100%<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> </tr> </table> </td> </tr> </table> </div> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Language--><!--Reference--><!--CustomFields--><!--ResumeNotes--><!--UploadedDocComment--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <div class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'> <hr size=1 width="100%" align=center> </span></div> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p>&nbsp;</o:p></span></p> </div> </body> </html>