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font-family:Symbol;} @list l7:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l7:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l7:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l7:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l7:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l7:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l8 {mso-list-id:1001545301; mso-list-template-ids:2128891126;} @list l8:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l8:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l8:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l8:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l8:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l8:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l8:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l8:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l8:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l9 {mso-list-id:1126122153; mso-list-template-ids:919473922;} @list l9:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l9:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l9:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l9:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l9:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l9:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l9:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l9:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l9:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l10 {mso-list-id:1163937663; mso-list-template-ids:1402264762;} @list l10:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l10:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l10:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l10:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l10:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l10:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l10:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l10:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l10:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l11 {mso-list-id:1257327958; mso-list-template-ids:1296343902;} @list l11:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l11:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l11:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l11:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l11:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l11:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l11:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l11:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l11:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l12 {mso-list-id:1434324317; mso-list-template-ids:-1680723736;} @list l12:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l12:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l12:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l12:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l12:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l12:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l12:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l12:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l12:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l13 {mso-list-id:1503355218; mso-list-template-ids:-1909140246;} @list l13:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l13:level2 {mso-level-number-format:bullet; mso-level-text:o; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:"Courier New"; mso-bidi-font-family:"Times New Roman";} @list l13:level3 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l13:level4 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l13:level5 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l13:level6 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l13:level7 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l13:level8 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l13:level9 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l14 {mso-list-id:1608001263; mso-list-template-ids:-1951769516;} @list l14:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l14:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l14:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l14:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l14:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l14:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l14:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l14:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l14:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l15 {mso-list-id:1706058796; mso-list-template-ids:-2025683308;} @list l15:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l15:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l15:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l15:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l15:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l15:level6 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l15:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l15:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l15:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l16 {mso-list-id:1724399857; mso-list-template-ids:1087432144;} @list l16:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l16:level2 {mso-level-number-format:bullet; mso-level-text:o; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:"Courier New"; mso-bidi-font-family:"Times New Roman";} @list l16:level3 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l16:level4 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l16:level5 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l16:level6 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l16:level7 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l16:level8 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l16:level9 {mso-level-number-format:bullet; mso-level-text:§ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l17 {mso-list-id:1766266549; mso-list-template-ids:-2090439020;} @list l17:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l17:level2 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l17:level3 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l17:level4 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l17:level5 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; 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mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l18:level7 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l18:level8 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l18:level9 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} ol {margin-bottom:0in;} ul {margin-bottom:0in;} --> </style> <!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} </style> <![endif]--> </head> <body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'> <div class=WordSection1> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>From:<span style='mso-tab-count:1'>                              </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>route@monster.com<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Sent:<span style='mso-tab-count:1'>                               </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Thursday, December 29, 2016 6:20 AM<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>To:<span style='mso-tab-count:1'>                                   </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>hg@apeironinc.com<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Subject:<span style='mso-tab-count:1'>                          </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Please review this candidate for: csr dallas<o:p></o:p></span></p> <p class=MsoNormal><o:p>&nbsp;</o:p></p> <p class=MsoNormal><a name=top><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>This resume has been forwarded to you at the request of Monster User xapeix03 <o:p></o:p></span><!--OptionalMessage--><!--JobSeekerSummary--><!--HTMLRenderer--><!--ResumeInstructionalText--><!--Referral--><!--ContactInfo--></a></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format" xmlns:m="http://schemas.monster.com/Monster"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <div> <p class=MsoNormal><span style='mso-bookmark:top'><strong><FirstName><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:black'>Rogelio</FirstName> <LastName>Lopez</LastName>&nbsp;</span></strong></span><span style='mso-bookmark:top'><b><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></b></span></p> </div> <div> <p class=MsoNormal><span style='mso-bookmark:top'><b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:black'>Last updated:</span></b></span><span style='mso-bookmark:top'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; </span></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:black'>12/28/16</span></span><span style='mso-bookmark:top'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </div> <span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> <td style='padding:0in 0in 0in 0in'><span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> </tr> </table> <span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> </tr> <tr style='mso-yfti-irow:1'> <td style='border:none;border-top:solid #D4D4D4 1.0pt;mso-border-top-alt: solid #D4D4D4 .75pt;background:#FFFFCC;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 11.25pt 11.25pt 11.25pt 11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Job Title:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Apeiron, Inc.<o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Rating:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Not Rated<o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Screening score:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Status:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Resume Received<o:p></o:p></span></span></p> </div> </td> <span style='mso-bookmark:top'></span> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'> <div> <p class=MsoNormal><span style='mso-bookmark:top'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><br> <City>Mesquite</City>, <StateAbbrevMsg MessageID="294633">TX</StateAbbrevMsg>&nbsp;&nbsp;<PostalCode>75150<br> </PostalCode><CountryAbbrevMsg MessageID="294458">US<o:p></o:p></span></span></p> </CountryAbbrevMsg> <div> <p class=MsoNormal><span style='mso-bookmark:top'><strong><PhoneType MessageID="133625"><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Mobile</PhoneType>: </span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><Number>214-679-4860</Number> &nbsp;&nbsp;<br> </span></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="mailto:middream06@yahoo.com"><EmailAddress>middream06@yahoo.com</EmailAddress></a><br> <a href="http://www.linkedin.com/pub/rogelio-lopez"><URL>http://www.linkedin.com/pub/rogelio-lopez</URL></a><br> <strong><span style='font-family:"Arial","sans-serif"'>Contact Preference:</span></strong>&nbsp; <ContactPreference MessageID="209391">Mobile Phone<o:p></o:p></span></p> </ContactPreference></div> </div> </td> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'><!--ResumeEmailNavigationLinks--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><strong><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Quick View Links:</span></strong><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;mso-cellspacing:0in; mso-yfti-tbllook:1184;mso-table-lspace:2.25pt;mso-table-rspace:2.25pt; mso-table-anchor-vertical:paragraph;mso-table-anchor-horizontal:column; mso-table-left:left;mso-padding-alt:2.25pt 2.25pt 2.25pt 2.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=130 style='width:97.5pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#resume">Resume Section</a><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td width=130 style='width:97.5pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#summary">Summary Section</a><o:p></o:p></span></p> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 15.0pt 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Title--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:.75pt'> <td width=180 style='width:135.0pt;padding:0in 0in 0in 0in;height:.75pt'><a name=resume></a></td> <span style='mso-bookmark:resume'></span> <td width=470 colspan=2 style='width:352.5pt;padding:0in 0in 0in 0in; height:.75pt'><span style='mso-bookmark:resume'></span></td> <span style='mso-bookmark:resume'></span> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes;height:13.5pt'> <td width=180 style='width:135.0pt;background:#E5ECF3;padding:0in 0in 0in 0in; height:13.5pt'> <p class=MsoNormal><span style='mso-bookmark:resume'><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>RESUME</span></span></span><span style='mso-bookmark: resume'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:resume'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal><span style='mso-bookmark:resume'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>&nbsp;&nbsp;<o:p></o:p></span></span></p> </td> <span style='mso-bookmark:resume'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'><span style='mso-bookmark:resume'></span></td> <span style='mso-bookmark:resume'></span> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> <tr style='mso-yfti-irow:2'> <td colspan=2 style='padding:0in 0in 0in 5.25pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=boldtext1><span style='font-size:8.5pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Resume Headline: </span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><ResumeTitle>Rogelio Lopez - helpdesk support<o:p></o:p></span></p> </ResumeTitle></td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Resume Value: </span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><ResumeValue>qecybgk89w2zueyi</ResumeValue>&nbsp;&nbsp;&nbsp;<o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp;&nbsp;<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes;height:11.25pt'> <td style='border:none;border-top:solid #E5ECF3 1.0pt;mso-border-top-alt: solid #E5ECF3 .75pt;padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Body--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 5.25pt'> <div> <div> <p align=center style='text-align:center;page-break-after:avoid;orphans:0; widows:0'><b><i><span style='font-size:24.0pt'> <meta http-equiv=Content-Style-Type content="text/css"> Rogelio B. Lopez</span></i></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p align=center style='text-align:center;page-break-after:avoid;orphans:0; widows:0'>Email<b> <u><span style='color:blue'>Middream06@yahoo.com</span></u></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-left:1.0in;text-indent:.5in;page-break-after:avoid; orphans:0;widows:0'><b>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cell&nbsp;&nbsp; 214-679-4860 </b><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='orphans:0;widows:0'><b><u>Skills:</u> </b>Basic and advance skills in Quadramed, Novell GroupWise/ Active directory,XML, Experience with Remedy, Infra tracking software &amp; service desk, Bilingual in Spanish, Proficient in all Microsoft windows platforms, Proficient in Business Objects, Proficient in Microsoft Office 2007,Basic and advance skills in Unix, SAP, POS, Siebel AS400 Accounting software,&nbsp; Remedy, V.P.N , V.N.C and Timbuktu software&nbsp; setup and configuration, Lotus Notes R5,Proficient in hardware repair and replacement of pc and server components <span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='orphans:0;widows:0'><b><u>Work/Experience: </u></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='orphans:0;widows:0'><b>Insource Group Staffing, June 2016 to August 2016</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l9 level1 lfo1;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>2 month contract with Tuesday mornings <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l9 level1 lfo1;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Provide technical support for stores nationwide <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l9 level1 lfo1;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Assist with password reset in ultipro for store employees<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l9 level1 lfo1;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Troubleshoot POS registers at store level <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l9 level1 lfo1;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Troubleshoot network issues- phone issues <o:p></o:p></span></p> <p style='orphans:0;widows:0'><b>&nbsp;</b><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='orphans:0;widows:0'><b>TRC Staffing Services, Inc. October 2015 to January 2016 </b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l3 level1 lfo2;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Customer service representative for Starbucks and Pandora jewelry&nbsp; <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l3 level1 lfo2;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Seasonal position during the holidays&nbsp; <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l3 level1 lfo2;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Provided excellent customer service for inquiries regarding promotions <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l3 level1 lfo2;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Took phone orders for Starbucks coffee and Pandora jewelry<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l3 level1 lfo2;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Answered inquiries regarding past orders <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l3 level1 lfo2;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Answered complaints regarding inaccurate orders <o:p></o:p></span></p> <p style='orphans:0;widows:0'><b>HCL Inc., </b>December 2014 to May 2015<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l10 level1 lfo3;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>1</span><sup><span style='font-size:8.0pt;mso-fareast-font-family:"Times New Roman"'>st</span></sup><span style='mso-fareast-font-family:"Times New Roman"'> level support<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l10 level1 lfo3;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Used service now in creating tickets and keeping a log of worked done&nbsp; <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l10 level1 lfo3;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Provide support for Entergy <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l10 level1 lfo3;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Used remedy in creating tickets and keeping a log of worked done <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l10 level1 lfo3;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Pw reset of active directories and outlook<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l10 level1 lfo3;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Troubleshoot pc issues either hardware or software<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l10 level1 lfo3;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Provided remote pc support<o:p></o:p></span></p> <p style='orphans:0;widows:0'><b>Children s Health, </b>august 2014 to December 2014<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l4 level1 lfo4;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Provide support high volume calls over 300+ calls per day<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l4 level1 lfo4;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Pbx support line for internal and external customers<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l4 level1 lfo4;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Hybrid position helpdesk/pbx operator <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l4 level1 lfo4;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>1</span><sup><span style='font-size:8.0pt;mso-fareast-font-family:"Times New Roman"'>st</span></sup><span style='mso-fareast-font-family:"Times New Roman"'> level support<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l4 level1 lfo4;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Pw reset of active directories and outlook<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l4 level1 lfo4;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Troubleshoot pc issues either hardware or software<o:p></o:p></span></p> <p style='orphans:0;widows:0'><b>&nbsp;</b><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='orphans:0;widows:0'><b>Brinker International,</b> July 2013 to April 2014<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l17 level1 lfo5;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Used service center in creating tickets and keeping a log of worked done&nbsp; <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l17 level1 lfo5;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Reset and unlock Active Directory user accounts, resetting Oracle passwords,<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l17 level1 lfo5;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Troubleshoot eLearning modules <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l17 level1 lfo5;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Provide support high volume calls over 100 calls per day<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l17 level1 lfo5;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>1</span><sup><span style='font-size:8.0pt;mso-fareast-font-family:"Times New Roman"'>st</span></sup><span style='mso-fareast-font-family:"Times New Roman"'> level support <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l17 level1 lfo5;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Troubleshoot pc issues either hardware or software<o:p></o:p></span></p> <p style='orphans:0;widows:0'><b>&nbsp;</b><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='orphans:0;widows:0'><b>Matrix resources</b>, (temp agency) March 2013 to July 2013<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:10.5pt;text-indent:0in;mso-list:l11 level1 lfo6;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>2</span><sup><span style='font-size:8.0pt;mso-fareast-font-family:"Times New Roman"'>nd</span></sup><span style='mso-fareast-font-family:"Times New Roman"'> level support<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:10.5pt;text-indent:0in;mso-list:l11 level1 lfo6;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family: "Verdana","sans-serif";mso-fareast-font-family:"Times New Roman"'>Provide technical support to several outside contracts. Diagnose all issues with mobile phones and devices such as iPhone, Android, Blackberry, and Windows phones. Also provide mobile device management via Airwatch, BES, BAS, iCloud, Good, and Mobile Iron. Client-side software diagnoses includes Microsoft ActiveSync and Windows Mobile Device Center within Windows XP, Vista, Windows 7 and Windows 8. Calls logged in multiple ticketing systems including Parature, Remedy, and ServiceNow.</span><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:10.5pt;text-indent:0in;mso-list:l11 level1 lfo6;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family: "Verdana","sans-serif";mso-fareast-font-family:"Times New Roman"'>Worked with Enterprise Mobile-</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:10.5pt;text-indent:0in;mso-list:l11 level1 lfo6;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Troubleshoot pc issues either hardware or software<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:10.5pt;text-indent:0in;mso-list:l11 level1 lfo6;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Created profiles in Airwatch-<o:p></o:p></span></p> <p style='orphans:0;widows:0'><b>Volt workforce. </b>(Temp agency) July 2012 to November 2012<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l18 level1 lfo7;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><b><span style='mso-fareast-font-family:"Times New Roman"'>2</span></b><b><sup><span style='font-size:8.0pt;mso-fareast-font-family:"Times New Roman"'>nd</span></sup></b><b><span style='mso-fareast-font-family:"Times New Roman"'> level support</span></b><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l18 level1 lfo7;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Used remedy in creating tickets and keeping a log of worked done&nbsp;&nbsp; <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l18 level1 lfo7;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Researched and corrected issues that involved software configuration inaccuracies<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l18 level1 lfo7;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Troubleshoot pc issues either hardware or software.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l18 level1 lfo7;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Reset and unlock Active Directory user accounts, resetting Oracle passwords,<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l18 level1 lfo7;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Troubleshoot ipad, iphone, and blackberry and Android phones<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l18 level1 lfo7;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Tech Data Portal, production servers located in classified work space.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l2 level1 lfo8;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Resolved user hardware and software issues by remote login<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l2 level1 lfo8;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Used<b> </b>active directory in password lockouts, enable and disable accounts <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l2 level1 lfo8;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>worked on the Huntington Ingalls w/CSC <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l2 level1 lfo8;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Using Microsoft SharePoint. I also have basic knowledge of&nbsp; HTML<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l2 level1 lfo8;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Maintained documentation using SharePoint web based software<o:p></o:p></span></p> <p style='orphans:0;widows:0'>&nbsp;<span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='orphans:0;widows:0'><b>Prithvi Catalytic inc</b>. (temp agency) march 2012 to July 2012<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 0in;margin-left:64.5pt;margin-bottom:.0001pt;text-indent:0in;mso-list:l5 level1 lfo9; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Customer support for hotels.com/ expedia.com<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:64.5pt;text-indent:0in;mso-list:l5 level1 lfo9; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Provide options for hotel guest to relocate or upgrade accommodations in the event that current hotel is not able to honor reservations.<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:64.5pt;text-indent:0in;mso-list:l5 level1 lfo9; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Include Data Security Administration and Corporate Communication requirements gathering for internal distribution.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:0in;margin-right:0in;margin-bottom:5.0pt; margin-left:64.5pt;text-indent:0in;mso-list:l5 level1 lfo9;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Researched hotel and surrounding areas for guest- provide great customer service. Maintained documentation using SharePoint web based software&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></span></p> <p style='orphans:0;widows:0'><b><u>&nbsp;</u>ACS, Inc. </b>(<b>temp agency</b>) March 2011- July 2011<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l1 level1 lfo10;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><b><span style='mso-fareast-font-family:"Times New Roman"'>1</span></b><b><sup><span style='font-size:8.0pt;mso-fareast-font-family:"Times New Roman"'>st</span></sup></b><b><span style='mso-fareast-font-family:"Times New Roman"'> level support</span></b><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l1 level1 lfo10;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Used service center in creating tickets and keeping a log of worked done&nbsp; <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l1 level1 lfo10;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Reset and unlock Active Directory user accounts, resetting Oracle passwords,<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l1 level1 lfo10;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Researched and corrected issues that involved software configuration inaccuracies<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l1 level1 lfo10;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Troubleshoot pc issues either hardware or software<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l1 level1 lfo10;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Troubleshoot ipad, iphone, and blackberry and Android phones.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l6 level1 lfo11;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Resolved user hardware and software issues by remote login<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l6 level1 lfo11;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Used<b> </b>active directory in password lockouts, enable and disable accounts <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l6 level1 lfo11;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Supported the Disney helpdesk<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l6 level1 lfo11;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Include Data Security Administration and Corporate Communication requirements gathering for internal distribution.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l6 level1 lfo11;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Provided blackberry support, pw and iphone support <o:p></o:p></span></p> <p style='margin-left:.5in;orphans:0;widows:0'><b>&nbsp;</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='orphans:0;widows:0'><b>CompuCom Systems, Inc. </b>Dallas, TX,&nbsp;&nbsp; March 2008- April 2010<span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l12 level1 lfo12; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>2</span><sup><span style='font-size:8.0pt;mso-fareast-font-family:"Times New Roman"'>nd</span></sup><span style='mso-fareast-font-family:"Times New Roman"'> level support<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l12 level1 lfo12; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Basic and advance skills in novell groupwise &amp; active directory, such as password resets, acct lockouts.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l12 level1 lfo12; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Used service desk in creating tickets and keeping a log of worked done<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l12 level1 lfo12; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Researched and corrected issues that involved software configuration inaccuracies. Software Analyst.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l12 level1 lfo12; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Troubleshoot pc issues either hardware or software- <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l12 level1 lfo12; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Resolved user hardware and software issues by remote login.<o:p></o:p></span></p> <p style='orphans:0;widows:0'><b>Adecco (temp) EMC mortgage </b>Lewisville, TX April 07  January 08<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l14 level1 lfo13; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>3</span><sup><span style='font-size:8.0pt;mso-fareast-font-family:"Times New Roman"'>rd</span></sup><span style='mso-fareast-font-family:"Times New Roman"'> level support for internal customers <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l14 level1 lfo13; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Basic and advance skills in Unix and Unix Commands, such as password resets, acct lockouts, enable and disabled accts and creating accts.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l14 level1 lfo13; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Used remedy and Infra in creating&nbsp; tickets and keeping a log of worked done<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l14 level1 lfo13; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Researched and corrected issues that involved software configuration inaccuracies. Software Analyst, with focus on licensing ,upgrades and support <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l14 level1 lfo13; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Used User Manager to resolve password lockouts and other administrative functions Answered a host of Office  97 &amp; 2003 application inquiries and troubleshooting methods there Assisted NT Administrators in the configuration of Windows NT workstations specifically DNS and IP settings <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l14 level1 lfo13; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Resolved user community printing issues by pinging, using trace route, net use and other environment commands.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l14 level1 lfo13; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Software and hardware installs, </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Experience supporting PDA's (Blackberry, Treo)</span><span style='mso-fareast-font-family:"Times New Roman"'>&nbsp; <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l14 level1 lfo13; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Troubleshoot routine problems with word, excel, ACT databases&nbsp; and outlook <o:p></o:p></span></p> <p style='orphans:0;widows:0'><b>American Home Mortgage</b> Irving, TX Sept 05  Sept 06 <span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='page-break-after:avoid;orphans:0;widows:0'><i>Home Mortgage Collector</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l8 level1 lfo14;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Call Center environment <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l8 level1 lfo14;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Daily placed over 150 outbound calls <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l8 level1 lfo14;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Received few inbound calls, handled escalated inbound and outbound calls <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l8 level1 lfo14;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Collect on accts that are 1 to 30 &amp; 30 to 90 days passed due <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l8 level1 lfo14;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Negotiate payment arrangements for customers that are behind on there mortgage payments and escrow accounts <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l8 level1 lfo14;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Provide extensions for customers who meet required criteria, whose accounts are 1 to 3 months passed due <o:p></o:p></span></p> <p style='orphans:0;widows:0'><b>Citi financial</b> Coppell, TX March 04  Sept 05 <span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='orphans:0;widows:0'><i>Home Mortgage Collector</i><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l15 level1 lfo15; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Call center environment <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l15 level1 lfo15; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Heavy outbound calls <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l15 level1 lfo15; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Daily placed 200-300 calls daily <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l15 level1 lfo15; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Collect on accts that are 1 to 30 &amp; 30 to 90 days passed due <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l15 level1 lfo15; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Negotiate payment arrangements for customers that are behind on their mortgage payments and escrow accounts <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l15 level1 lfo15; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Provide extensions for customers who meet required criteria, whose accounts are 1 to 3 months passed due <o:p></o:p></span></p> <p style='orphans:0;widows:0'><b>Monitronics International</b> (<b><i>Temp</i></b>) Dallas, TX Aug 03  March 04 <span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l7 level1 lfo16;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>1</span><sup><span style='font-size:8.0pt;mso-fareast-font-family:"Times New Roman"'>st</span></sup><span style='mso-fareast-font-family:"Times New Roman"'> level support for external customers<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l7 level1 lfo16;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Received 90 calls daily for customers needing assistance with there home alarms <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l7 level1 lfo16;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Provide technical support for home alarms sys for customers and business accounts <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l7 level1 lfo16;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Provide password reset for customers <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l7 level1 lfo16;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Provide temporary password for home guest, and temp employees <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l7 level1 lfo16;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Troubleshoot routine problems with installation, user error and hardware failure <o:p></o:p></span></p> <p style='orphans:0;widows:0'><b>AT&amp;T Broadband</b> Plano, TX Jan 02  Aug 03<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l0 level1 lfo17;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>1</span><sup><span style='font-size:8.0pt;mso-fareast-font-family:"Times New Roman"'>st</span></sup><span style='mso-fareast-font-family:"Times New Roman"'> level support <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l0 level1 lfo17;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Demonstrates courtesy and patience in customer relations in a inbound call center with high volume calls <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l0 level1 lfo17;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Sells new services to new customers and attempts to upgrade existing customers <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l0 level1 lfo17;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Exceeds or maintains minimum sales standards as required <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom: 5.0pt;margin-left:28.5pt;text-indent:0in;mso-list:l0 level1 lfo17;tab-stops: list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp; </span></span></span><![endif]><span style='mso-fareast-font-family:"Times New Roman"'>Prepares work orders for requests after determining if field visit is required and assures appropriate follow-up procedures are followed <o:p></o:p></span></p> <p style='orphans:0;widows:0'><b>CompUSA Inc</b>. Dallas, TX Oct.1998 Sept.2001 <span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='page-break-after:avoid;orphans:0;widows:0'><i>Help desk analyst/Software Specialist </i><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-left:.5in;text-indent:-.25in;orphans:0;widows:0'>*<span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>3<sup><span style='font-size:8.0pt'>rd</span></sup> olevel support for internal customers<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-left:.5in;text-indent:-.25in;orphans:0;widows:0'>*<span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>POS support retail only nation wide, Basic and advance skills in Unix and Unix Commands, Experience in ProComm (telnet sessions) <span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-left:.5in;text-indent:-.25in;orphans:0;widows:0'>*<span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Researched and corrected issues that involved software configuration inaccuracies Software Analyst, with focus on licensing and upgrades <span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-left:.5in;text-indent:-.25in;orphans:0;widows:0'>*<span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Built strong relationships between external and internal customers. Troubleshoot network connectivity issues utilizing Performance Analyzer.<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-left:.5in;text-indent:-.25in;orphans:0;widows:0'>*<span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Used User Manager to resolve password lockouts and other administrative functions Answered a host of Office  97 application inquiries and troubleshooting methods there Assisted NT Administrators in the configuration of Windows NT workstations specifically DNS and IP settings <span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-left:.5in;text-indent:-.25in;orphans:0;widows:0'>*<span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Resolved user community printing issues by pinging, using trace route, net use and other environment commands <span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-left:.5in;text-indent:-.25in;orphans:0;widows:0'>*<span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Enabled Share level and user level within the Domain as designated by NT administrators <span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-left:.5in;orphans:0;widows:0'>&nbsp;<span style='font-size: 8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-left:.5in;orphans:0;widows:0'><b><u>References Available Upon Request</u></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-left:.5in;orphans:0;widows:0'><b>&nbsp;</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-left:.5in;orphans:0;widows:0'><b>High School Graduate 1994 </b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-left:.5in;orphans:0;widows:0'><b>Woodrow Wilson Highschool</b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-left:.5in;orphans:0;widows:0'><b>Dallas, tx </b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> </div> </div> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><br style='mso-special-character: line-break' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'> <![endif]><o:p></o:p></span></p> <!--ExperienceTableView--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:13.5pt'> <td width=180 style='width:135.0pt;background:#E5ECF3;padding:0in 0in 0in 0in; height:13.5pt'> <p class=MsoNormal><a name=experiencetableview><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Experience</span></span></a><span style='mso-bookmark: experiencetableview'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:experiencetableview'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="#top" alt="BACK TO TOP"><span style='color: #0066CC'>BACK TO TOP</span></a><o:p></o:p></span></b></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellpadding=0 style='mso-cellspacing: 1.5pt;mso-yfti-tbllook:1184'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=228 style='width:171.0pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Job Title<o:p></o:p></span></b></p> </td> <td width=150 style='width:112.5pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company<o:p></o:p></span></b></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Experience<o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt .75pt .75pt'><ExperienceTitle> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>helpdesk support<o:p></o:p></span></p> </ExperienceTitle></td> <td style='padding:.75pt .75pt .75pt .75pt'><Company> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>tueday morning<o:p></o:p></span></p> </Company></td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>- Present<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--EducationTableView--><!--SkillsTableView--><!--Summary Section--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format" xmlns:m="http://schemas.monster.com/Monster"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:15.0pt'> <td width="100%" style='width:100.0%;padding:0in 0in 0in 0in;height:15.0pt'></td> </tr> <tr style='mso-yfti-irow:1'> <td style='background:#E5ECF3;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:13.5pt'> <td width=180 style='width:135.0pt;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal><a name=summary><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Additional Info</span></span></a><span style='mso-bookmark: summary'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:summary'></span> <td style='padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="#top" alt="BACK TO TOP"><span style='color: #0066CC'>BACK TO TOP</span></a><o:p></o:p></span></b></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in' id=tdResumeSummaryTable> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right:337.5pt'> <td style='padding:0in 0in 0in 0in'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Desired Salary/Wage:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>14.00 - 22.00 <CurrencyName>USD</CurrencyName> <SalaryType MessageID="73246">hr</SalaryType> <o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:4'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Current Career Level:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Experienced (Non-Manager)<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:6'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:7'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Years of relevant work experience:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>7+ to 10 Years<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:8;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:9'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:10'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Date of Availability:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'><AvailableTime MessageID="71204"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Immediately<o:p></o:p></span></p> </AvailableTime></td> </tr> <tr style='mso-yfti-irow:11;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:12'> <td style='padding:0in 0in 0in 0in'><!--WorkStatus--></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:13'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Work Status:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'><Country MessageID="42174"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US</Country> - <Status MessageID="70380">I am authorized to work in this country for any employer.<o:p></o:p></span></p> </Status></td> </tr> <tr style='mso-yfti-irow:14;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:15'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:16'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Active Security Clearance:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>None<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:17;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:18'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:19'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US Military Service:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:20;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:21'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:22'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Citizenship:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>None<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:23;mso-yfti-lastrow:yes;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> </table> </div> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <!--Placeholder to prevent single table tag for both closing and opening, which does not render correctly in browser--> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'><!--TargetJob--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Job:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Job Title:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>helpdesk support<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:0in 0in 0in 0in'><!--TargetCompany--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Company:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company Size:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'><CompanySize MessageID="-1" /></td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Occupation:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Installation/Maintenance/Repair<o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:0in;text-indent:-.25in;mso-list:l13 level1 lfo18; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:8.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Equipment Install/Maintain/Repair<o:p></o:p></span></p> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>IT/Software Development<o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:0in;text-indent:-.25in;mso-list:l16 level1 lfo19; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:8.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Computer/Network Security<o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:0in;text-indent:-.25in;mso-list:l16 level1 lfo19; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:8.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Desktop Service and Support<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:3;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'><!--Locations--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <!--Placeholder to prevent single table tag for both closing and opening, which does not render correctly in browser--> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Locations:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Selected Locations:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US-TX-Dallas<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Relocate:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Yes<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:5'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Willingness to travel:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Up to 100%<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> </tr> </table> </td> </tr> </table> </div> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Language--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Languages:<o:p></o:p></span></b></p> </td> <td width=150 valign=top style='width:112.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Languages</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=300 valign=top style='width:225.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Proficiency Level</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'></td> <td width=150 valign=top style='width:112.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>English<o:p></o:p></span></p> </td> <td width=300 valign=top style='width:225.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Fluent<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'></td> <td width=150 valign=top style='width:112.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Spanish<o:p></o:p></span></p> </td> <td width=300 valign=top style='width:225.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Fluent<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Reference--><!--CustomFields--><!--ResumeNotes--><!--UploadedDocComment--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <div class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'> <hr size=1 width="100%" align=center> </span></div> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p>&nbsp;</o:p></span></p> </div> </body> </html>