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mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} </style> <![endif]--> </head> <body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'> <div class=WordSection1> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>From:<span style='mso-tab-count:1'>                              </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>route@monster.com<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Sent:<span style='mso-tab-count:1'>                               </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Thursday, December 29, 2016 6:18 AM<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>To:<span style='mso-tab-count:1'>                                   </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>hg@apeironinc.com<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Subject:<span style='mso-tab-count:1'>                          </span></span></b><span style='font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri; color:black'>Please review this candidate for: csr dallas<o:p></o:p></span></p> <p class=MsoNormal><o:p>&nbsp;</o:p></p> <p class=MsoNormal><a name=top><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>This resume has been forwarded to you at the request of Monster User xapeix03 <o:p></o:p></span><!--OptionalMessage--><!--JobSeekerSummary--><!--HTMLRenderer--><!--ResumeInstructionalText--><!--Referral--><!--ContactInfo--></a></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format" xmlns:m="http://schemas.monster.com/Monster"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <div> <p class=MsoNormal><span style='mso-bookmark:top'><strong><FirstName><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:black'>Mohammed</FirstName> <MiddleName /><LastName>Hameed</LastName>&nbsp;</span></strong></span><span style='mso-bookmark:top'><b><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></b></span></p> </div> <div> <p class=MsoNormal><span style='mso-bookmark:top'><b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:black'>Last updated:</span></b></span><span style='mso-bookmark:top'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; </span></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:black'>08/05/15</span></span><span style='mso-bookmark:top'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </div> <span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> <td style='padding:0in 0in 0in 0in'><span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> </tr> </table> <span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> </tr> <tr style='mso-yfti-irow:1'> <td style='border:none;border-top:solid #D4D4D4 1.0pt;mso-border-top-alt: solid #D4D4D4 .75pt;background:#FFFFCC;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 11.25pt 11.25pt 11.25pt 11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Job Title:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Apeiron, Inc.<o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Rating:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Not Rated<o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Screening score:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Status:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Resume Received<o:p></o:p></span></span></p> </div> </td> <span style='mso-bookmark:top'></span> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'> <div><Address1 /> <p class=MsoNormal><span style='mso-bookmark:top'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><br> <City>Dallas</City>, <StateAbbrevMsg MessageID="294633">TX</StateAbbrevMsg>&nbsp;&nbsp;<PostalCode>75240<br> </PostalCode><CountryAbbrevMsg MessageID="294458">US<o:p></o:p></span></span></p> </CountryAbbrevMsg> <div> <p class=MsoNormal><span style='mso-bookmark:top'><strong><PhoneType MessageID="133625"><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Mobile</PhoneType>: </span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><Number>469-544-4118</Number> &nbsp;&nbsp;<br> <strong><PhoneType MessageID="133624"><span style='font-family:"Arial","sans-serif"'>Home</PhoneType>: </span></strong><Number>469-544-4118<br> </Number></span></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="mailto:mahameed_us@yahoo.com"><EmailAddress>mahameed_us@yahoo.com</EmailAddress></a><br> <a href="http://9722340767"><URL>http://9722340767</URL></a><br> <strong><span style='font-family:"Arial","sans-serif"'>Contact Preference:</span></strong>&nbsp; <ContactPreference MessageID="134944">Telephone<o:p></o:p></span></p> </ContactPreference></div> </div> </td> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'><!--ResumeEmailNavigationLinks--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><strong><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Quick View Links:</span></strong><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;mso-cellspacing:0in; mso-yfti-tbllook:1184;mso-table-lspace:2.25pt;mso-table-rspace:2.25pt; mso-table-anchor-vertical:paragraph;mso-table-anchor-horizontal:column; mso-table-left:left;mso-padding-alt:2.25pt 2.25pt 2.25pt 2.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=130 style='width:97.5pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#resume">Resume Section</a><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td width=130 style='width:97.5pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#summary">Summary Section</a><o:p></o:p></span></p> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 15.0pt 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Title--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:.75pt'> <td width=180 style='width:135.0pt;padding:0in 0in 0in 0in;height:.75pt'><a name=resume></a></td> <span style='mso-bookmark:resume'></span> <td width=470 colspan=2 style='width:352.5pt;padding:0in 0in 0in 0in; height:.75pt'><span style='mso-bookmark:resume'></span></td> <span style='mso-bookmark:resume'></span> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes;height:13.5pt'> <td width=180 style='width:135.0pt;background:#E5ECF3;padding:0in 0in 0in 0in; height:13.5pt'> <p class=MsoNormal><span style='mso-bookmark:resume'><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>RESUME</span></span></span><span style='mso-bookmark: resume'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:resume'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal><span style='mso-bookmark:resume'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>&nbsp;&nbsp;<o:p></o:p></span></span></p> </td> <span style='mso-bookmark:resume'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'><span style='mso-bookmark:resume'></span></td> <span style='mso-bookmark:resume'></span> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> <tr style='mso-yfti-irow:2'> <td colspan=2 style='padding:0in 0in 0in 5.25pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=boldtext1><span style='font-size:8.5pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Resume Headline: </span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><ResumeTitle>Mohammed Hameed - Desktop/Network Support Analyst<o:p></o:p></span></p> </ResumeTitle></td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Resume Value: </span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><ResumeValue>nsbgzy6iej92wzpy</ResumeValue>&nbsp;&nbsp;&nbsp;<o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp;&nbsp;<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes;height:11.25pt'> <td style='border:none;border-top:solid #E5ECF3 1.0pt;mso-border-top-alt: solid #E5ECF3 .75pt;padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Body--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 5.25pt'> <div> <div> <h1 align=center style='margin:0in;margin-bottom:.0001pt;text-align:center; page-break-after:avoid;orphans:0;widows:0'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:Arial'> <meta http-equiv=Content-Style-Type content="text/css"> Mohammed Abdul Hameed</span><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></h1> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Email: mhameedus@gmail.com</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <h4 style='margin:0in;margin-bottom:.0001pt;orphans:0;widows:0'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:Arial'>Summary:</span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; font-weight:normal'><o:p></o:p></span></h4> <p style='margin-top:4.5pt;margin-right:0in;margin-bottom:4.5pt;margin-left: 0in;background:white'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>The qualifications and professional knowledge I can bring to your organization include:</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:4.5pt;margin-right:0in;margin-bottom:4.5pt;margin-left: 0in;background:white'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>" Extensive utilization of various data collection, analysis, manufacturing, testing, inspection and support equipment in optic and semiconductor industries;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:4.5pt;margin-right:0in;margin-bottom:4.5pt;margin-left: 0in;background:white'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>" Five years experience in troubleshooting, problem solving, data collection and analysis, quality control/assurance and safety development and implementation in both R&amp;D and production for optic and semiconductor fields;</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:4.5pt;margin-right:0in;margin-bottom:4.5pt;margin-left: 0in;background:white'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>" Skilled in performing laboratory and fabrication Safety, ISO and Quality Assurance/Control audits in semiconductors and optics;</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:4.5pt;margin-right:0in;margin-bottom:4.5pt;margin-left: 0in;background:white'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>" Experienced in documentation generation  standard operating procedures, specifications, guidelines, and reports using various software;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:4.5pt;margin-right:0in;margin-bottom:4.5pt;margin-left: 0in;background:white'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>" Strong and effective communication, analytical, training, developmental and interpersonal skills;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:4.5pt;margin-right:0in;margin-bottom:4.5pt;margin-left: 0in;background:white'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>" Highly organized with great attention to detail, flexible and quick to adapt to changing environments;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:4.5pt;margin-right:0in;margin-bottom:4.5pt;margin-left: 0in;background:white'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>" Enjoy working with a variety of people, am able to balance multiple requirements in a diplomatic manner and can multi-task well;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:4.5pt;margin-right:0in;margin-bottom:4.5pt;margin-left: 0in;background:white'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>" Self motivated, willing to take direction and able to work independently, as well as, being a team member.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>Education:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>Technical Courses Cisco:&nbsp; Basics and Network Basics Collin County College.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>Bachelor in Electronics:&nbsp;&nbsp;&nbsp; Osmania University,&nbsp;Hyderabad,&nbsp;India. </span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <h4 style='orphans:0;widows:0'><span style='font-size:11.0pt;font-family: "Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family: Arial'>Training and Certifications:</span><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";font-weight:normal'><o:p></o:p></span></h4> <p class=MsoNormal style='margin-left:10.05pt;text-indent:0in;mso-list:l0 level1 lfo1; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:11.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;font-family: "Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>CCNA 1 &amp; CCNA 2 Networking Basics &amp; IP routing&nbsp; at Collin County Community college</span><span style='font-size:11.0pt;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <h4 style='margin-left:.25in;text-indent:-.25in;orphans:0;widows:0'><span style='font-size:11.0pt;font-family:Symbol;mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:Arial;mso-char-type:symbol;mso-symbol-font-family:Symbol; font-weight:normal'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>·</span></span><span style='font-size:7.0pt;mso-fareast-font-family: "Times New Roman";font-weight:normal'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Arial; font-weight:normal'>Certificate: Advanced Computer Education Center&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Southern Methodist University. </span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";font-weight:normal'><o:p></o:p></span></h4> <p class=MsoNormal style='margin-left:10.05pt;text-indent:0in;mso-list:l1 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:11.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><b><span style='font-size:11.0pt;font-family: "Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Certificate of Achievement</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-fareast-font-family:"Times New Roman"'>: Microsoft Certified Desktop Support Training, Supporting Operating System Windows 98, Windows 2000, Windows NT and Windows XP. Installing, Configuring and Administering, Windows XP. Managing and Maintaining Windows Server 2003, Infrastructure Server 2003, Network Servers Windows 2003 and Virtual Network Operator (VNO) providing the design, implementation, and secure management of global corporate networks.</span><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='margin-left:10.05pt;text-indent:0in;mso-list:l1 level1 lfo2; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:11.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><b><span style='font-size:11.0pt;font-family: "Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>Collin County Community College District,&nbsp;Frisco,&nbsp;Texas.</span></b><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;text-indent:-.25in'><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>Major:<i>&nbsp;</i>Networking&nbsp;</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>Certificate:&nbsp;Computer Network Technology </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Coursework: Networking, TCP/IP, LAN Design and Implementation</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Electrical Circuit Design, Digital Logic Design and Database Systems</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <h4 style='margin:0in;margin-bottom:.0001pt;orphans:0;widows:0'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:Arial'>Technical Skills:</span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; font-weight:normal'><o:p></o:p></span></h4> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>Microsoft Windows XP, <b>Windows server </b>2003/2008, <b>SQL</b> <b>server</b>, web <b>server</b> </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>Microsoft Outlook mailbox setup and maintenance and mail server maintenance</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>Microsoft Office 2007/2010, Word, Excel, VISIO and PowerPoint</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>Hardware: Cisco 2600 Series, 3600 Series, Cisco catalyst 3500, 4000, 6500</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Troubleshooting problem related to Routers, Switches</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial;background:white'>Over six years of extensive technical experience in IT industry</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial;background:white'>Highly skilled in providing support and monitoring a business s core IT resources</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial;background:white'>CCNA, MCSE and A+ Certified</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial;background:white'>In depth knowledge of providing troubleshooting services for both software and hardware</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <h4 style='margin:0in;margin-bottom:.0001pt;line-height:50%;orphans:0; widows:0'><span style='font-size:11.0pt;line-height:50%;font-family:"Calibri","sans-serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:11.0pt;line-height:50%;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";font-weight:normal'><o:p></o:p></span></h4> <h4 style='margin:0in;margin-bottom:.0001pt;orphans:0;widows:0'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:Arial'>Professional Experience: </span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; font-weight:normal'><o:p></o:p></span></h4> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>FANNIE MAE , 14211 DALLAS PKWY, DALLAS, TEXAS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Oct 2014  Present</b></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial;background: white'>Contracting company name: Integration&nbsp;International&nbsp;Inc. </span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>Desktop Support&nbsp;&nbsp; </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:9.5pt; font-family:"Verdana","sans-serif";mso-bidi-font-family:Arial;background: white'>Helpdesk Analyst/</span><b><span style='font-size:9.5pt;font-family: "Verdana","sans-serif";mso-bidi-font-family:Arial;background:yellow'>Desktop</span></b><span style='font-size:9.5pt;font-family:"Verdana","sans-serif";mso-bidi-font-family: Arial;background:white'>&nbsp;</span><b><span style='font-size:9.5pt; font-family:"Verdana","sans-serif";mso-bidi-font-family:Arial;background: yellow'>Support</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> <br> </span><span style='font-size:9.5pt;font-family:"Verdana","sans-serif"; mso-bidi-font-family:Arial;background:white'>A highly regarded, detail oriented Information Technology professional with more than 5 years of comprehensive experience in providing customer technical and systems administration support. Recognized for providing superior levels of&nbsp;</span><b><span style='font-size:9.5pt;font-family:"Verdana","sans-serif";mso-bidi-font-family: Arial;background:yellow'>support</span></b><span style='font-size:9.5pt; font-family:"Verdana","sans-serif";mso-bidi-font-family:Arial;background: white'>, documentation, and problem solving/solutions. Advanced skills in troubleshooting, diagnosing, and resolving hardware, software, and network connectivity issues.&nbsp;</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> <br> </span><span style='font-size:9.5pt;font-family:"Verdana","sans-serif"; mso-bidi-font-family:Arial;background:white'>Customer/Technical&nbsp;</span><b><span style='font-size:9.5pt;font-family:"Verdana","sans-serif";mso-bidi-font-family: Arial;background:yellow'>Support</span></b><span style='font-size:9.5pt; font-family:"Verdana","sans-serif";mso-bidi-font-family:Arial;background: white'>&nbsp;Systems Administration Customer Relationship Troubleshooting</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> <br> </span><span style='font-size:9.5pt;font-family:"Verdana","sans-serif"; mso-bidi-font-family:Arial;background:white'>Customer Needs Assessments Documentation Policies and Procedures Flexibility Adaptability Communication Teamwork Leadership</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><br> <br> <br> <br> </span><span style='font-size:9.5pt;font-family:"Verdana","sans-serif"; mso-bidi-font-family:Arial;background:white'>O/S: Windows XP, Windows Vista, Windows 7, Windows Server 2003, Microsoft Exchange Server, Active Directory, Blackberry Enterprise Server</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><br> <br> </span><span style='font-size:9.5pt;font-family:"Verdana","sans-serif"; mso-bidi-font-family:Arial;background:white'>Application Software: Microsoft Office 2003, 2007, and 2010, Outlook, Microsoft Service Desk, Anti-Virus, Internet Explorer, Microsoft Visual Studio</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><br> <br> </span><span style='font-size:9.5pt;font-family:"Verdana","sans-serif"; mso-bidi-font-family:Arial;background:white'>Hardware: HP Desktops/Laptops, HP Printers, Dell Desktops/Laptops, Lenovo&nbsp;</span><b><span style='font-size:9.5pt;font-family:"Verdana","sans-serif";mso-bidi-font-family: Arial;background:yellow'>Desktop</span></b><span style='font-size:9.5pt; font-family:"Verdana","sans-serif";mso-bidi-font-family:Arial;background: white'>s/Laptops, Canon Copiers, computer hardware</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>SMS Infocomm Corporation- Grapevine, TX&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Feb 2013  Oct 2014 </span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>Production Engineer</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Troubleshoot and fix Hardware/Software, Windows 8, Windows rt, Android systems. </span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Migration Windows 7 and upgrade. </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Troubleshoot windows hardware and software and update</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Trouble shoot on TCP/IP </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>LAN/WAN connectivity issue and Adding port and Network Printer</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Check and verified wired and wireless connection and internet port and connectivity. </span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Check all the alarms over system function. </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <h4 style='margin:0in;margin-bottom:.0001pt;orphans:0;widows:0'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; font-weight:normal'><o:p></o:p></span></h4> <h4 style='margin:0in;margin-bottom:.0001pt;orphans:0;widows:0'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:Arial'>DMSP, Target base, Irving, TX&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; July 2011  Dec 2012</span><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";font-weight:normal'><o:p></o:p></span></h4> <p style='margin:0in;margin-bottom:.0001pt'>NOC Support<span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <h4 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: 22.5pt;margin-bottom:.0001pt;text-indent:-.25in;orphans:0;widows:0'><span style='font-size:11.0pt;font-family:Symbol;mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:Arial;mso-char-type:symbol;mso-symbol-font-family:Symbol; font-weight:normal'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt;mso-fareast-font-family: "Times New Roman";font-weight:normal'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Arial; font-weight:normal'>Install and upgrade windows7 Back data. Install Hardware/Software. </span><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";font-weight:normal'><o:p></o:p></span></h4> <h4 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: 22.5pt;margin-bottom:.0001pt;text-indent:-.25in;orphans:0;widows:0'><span style='font-size:11.0pt;font-family:Symbol;mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:Arial;mso-char-type:symbol;mso-symbol-font-family:Symbol; font-weight:normal'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt;mso-fareast-font-family: "Times New Roman";font-weight:normal'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Arial; font-weight:normal'>NOC support Backup Data, network monitoring, Change tapes, Server maintenance and Install patches. Website maintenance, server maintenance, server security services and disaster recovery plans.&nbsp; </span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; font-weight:normal'><o:p></o:p></span></h4> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:22.5pt; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Network Monitoring Platforms... HP OpenView, Tivoli, Netcool, , WatchMark, Big Brother, WhatsUp Gold, Aware360, Nagios</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:22.5pt; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Responsibilities: Configuring, troubleshooting, maintenance and replication of dc (domain controller) using windows 2003 &amp; 2008 server. / Configuring, troubleshooting , maintenance of file and print servers</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:22.5pt; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial;background:white'>Active Directory install &amp; maintenance</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:22.5pt; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial;background:white'>Define and document process for account and security group creation and deletion</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:22.5pt; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial;background:white'>Backup Active Directory</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>. <span style='background:white'>Create, manage and administer:</span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial;background:white'>Inspected&nbsp; and m</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family: Arial'>aintained accurate records of all testing performed</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Determined acceptability and identified and recommended disposition of defective material in accordance with established procedures.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Assisted engineering in developing assembly instructions, process specifications, test procedures and inspection methodology for hardware assembly integration processes.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Identified and implemented quality improvement ideas and recommended methods for improvements to supervisor and engineers.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Supported quality control/quality assurance, production, process and product engineering groups to maintain/improve testing efficiency and accuracy.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <h4 style='margin:0in;margin-bottom:.0001pt;orphans:0;widows:0'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; font-weight:normal'><o:p></o:p></span></h4> <h4 style='margin:0in;margin-bottom:.0001pt;orphans:0;widows:0'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:Arial'>AT&amp;T, Richardson, TX&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sep 2009  Jul 2011</span><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";font-weight:normal'><o:p></o:p></span></h4> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>NOC/Customer Support Analyst</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt;line-height:50%'><b><span style='font-size:11.0pt;line-height:50%;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:11.0pt; line-height:50%;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Troubleshoot Line Analysis, Routers and all the equipments related to TV, Internet and Phone. Upgrade services. Use SCNAR, FTA Tools, Chalkboard and BBT Tools</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Contribute as a U-Verse network technical support analyst in a special team (Proactive Frequent dispatch Resolution and package upgrades) and perform the following functions by using CRM (Customer Interaction Manager Release 14.0)</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Trouble shoot on TCP/IP </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>LAN/WAN connectivity issue and Adding port and Network Printer</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Answer ACD calls, assess customer and premise technician technical support needs, and trouble shoot problems for network VRAD, NID, DSLAM, IPDSLAM, RG (residential gateway), client s PC, MAC, Outlook email</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Provide analysis and troubleshoot via telephone for customers and premise technician (FTTN/FTTP) High Speed Internet and IP TV services</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Routing, Switching, WLAN, WAN, QoS, and Spanning Tree Protocol</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Create/Handle open tickets/document and closed in Remedy Ticketing System.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>TXU Energy&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oct 2007  Aug 2009</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>System Support Analyst&nbsp; </span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:39.0pt; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Setup Network Lab, <b>HP Computers, HP printers, outlook 2003</b>, servers backup</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:39.0pt; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Assisted&nbsp; users by setting up and maintaining workstations, application software and printers as assigned</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:39.0pt; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Involved in installation, maintenance and security of wireless network throughout the network</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:39.0pt; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Broad understanding of internet technologies such as <b>TCP/IP, VPN</b></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:39.0pt; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Trouble shoot on TCP/IP </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:39.0pt; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>LAN/WAN connectivity issue and Adding port and Network Printer</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:39.0pt; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Provided assistance in hardware break fix services for HP laptops , HP desktops , HP printers and scanners</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-left:39.0pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Create/Handle open tickets/document and closed in Remedy Ticketing System.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>Parkland Health &amp; Hospital System &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Apr 2006  Sep 2007</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>System Analyst&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <h4 style='margin-left:.5in;text-indent:-.25in;orphans:0;widows:0'><span style='font-size:11.0pt;font-family:Symbol;mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:Arial;mso-char-type:symbol;mso-symbol-font-family:Symbol; font-weight:normal'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt;mso-fareast-font-family: "Times New Roman";font-weight:normal'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Arial; font-weight:normal'>Install and upgrade windows7 Back data. Install Hardware/Software. </span><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";font-weight:normal'><o:p></o:p></span></h4> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Migrated&nbsp; PCs from Windows NT to XP, upgraded hardware to include memory as well as full PC s Back Up User Data Configure settings restore data and configuration Setup printing and load non-standard application software</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Password reset and printer setup using Active Directory, Email, DNS</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>System setup and reimage machines</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Installed Windows Operating Systems( XP &amp; Vista) </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Managed and maintained Microsoft Server 2003, troubleshoot LAN/WAN, Blackberry, wireless devices, VPN, laptop, Exchange and Outlook </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Create/Handle open tickets/document and closed in Remedy Ticketing System.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <h1 style='margin:0in;margin-bottom:.0001pt;page-break-after:avoid'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:Arial'>IBM at AT&amp;T - Richardson, TX&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Arial; font-weight:normal'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Arial'>Dec 2005  Mar 2006</span><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></h1> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>System Support Analyst</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <h4 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left: .5in;margin-bottom:.0001pt;text-indent:-.25in;orphans:0;widows:0'><span style='font-size:11.0pt;font-family:Symbol;mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:Arial;mso-char-type:symbol;mso-symbol-font-family:Symbol; font-weight:normal'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt;mso-fareast-font-family: "Times New Roman";font-weight:normal'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Arial; font-weight:normal'>Install and upgrade windows7 Back data. Install Hardware/Software. </span><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";font-weight:normal'><o:p></o:p></span></h4> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Perform System maintenance, do health checks, upgrades and Roll over. Manage employee accounts, do backups and system upgrades, Support Applications, system test, vpn, broadband, Networking, Windows XP, Windows 2000, Lotus Notes, Anti-Virus, Citrix, Printer, LAN, CISCO Switches, Supervision, IBM Software, Support Hardware Desktop and Laptop</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>TSM-SYSTEMS/Technical Support</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>IBM Business Consulting Services</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Create/Handle open tickets/document and closed in Remedy Ticketing System.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>&nbsp;</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>Verizon Wireless, Irving, TX&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Nov 2004  Aug 2005</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>Network/Technical Support Analyst </span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Provided on-site lab support at Verizon Gateway Labs.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Monitored and provide assessment to over 1800 Compaq, Dell, IBM, and Sun (Intel and Unix Servers) using Compaq Insight Manager, BMC Patrol and Big Brother.</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Maintained network connectivity to all Gateway Labs servers, including ensuring servers are properly connected to appropriate networks and moving servers between sub-nets.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Troubleshoot network issues for Verizon eBiz Network at Gateway and Sacramento Labs.</span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Remotely support servers at Verizon Sacramento Labs</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Assisted with upgrade of Compaq, Dell and IBM Servers with Windows 2000 Advanced Server and Windows Server 2003.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Analyze/evaluate hardware fault and provide problem resolution in a customer-oriented timely manner.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Create/Handle open tickets/document and closed in Remedy Ticketing System.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>EDS (Electronic Data System), Plano, TX&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; May 1998  Nov 2004 </span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt; font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial'>Network Operator</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Monitor and troubleshoot all Network Servers, Hubs, Routers and Switches for Continental Airlines; ESI patrol, reboot/backup all Servers; Monitor and troubleshoot all NASD, 7 Eleven, EMC and GM Global Web Hosting networks </span><span style='font-size:8.5pt; font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Performed computer operator duties in Production Control; Resource/Systems Management; and real time Network Operations Support. </span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Troubleshoot customer accounts and configure systems [Desktops and Laptops]</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Installed NW Admin, Novell, NT Server, and Windows 2000 Server etc</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Install and troubleshoot network printers</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Provided software support for Microsoft Outlook and Lotus Notes etc</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Diagnosed and Resolve RAS and VPN issues</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Troubleshoot Hub, Router and Switches and find the root cause and fix it</span><span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Performed and monitored processing of daily Operations routines including identification of problems as they occur as well as perform recovery/restart Server Windows 2000 based systems.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in; margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Performed and monitored backup services. Monitored production servers and pro-actively identify issues as they occur. Insure daily schedule and processing deadlines are met.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <p style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt; font-family:Symbol;mso-bidi-font-family:Arial;mso-char-type:symbol; mso-symbol-font-family:Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family: Symbol'>×</span></span><span style='font-size:7.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"; mso-bidi-font-family:Arial'>Create/Handle open tickets/document and closed in Remedy Ticketing System.</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p> <div data-headerfooter-type=footer-primary> <p style='margin-top:0in;margin-right:.25in;margin-bottom:0in;margin-left: 0in;margin-bottom:.0001pt'>&nbsp;<span style='font-size:8.5pt;font-family: "Arial","sans-serif"'><o:p></o:p></span></p> </div> </div> </div> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><br style='mso-special-character: line-break' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'> <![endif]><o:p></o:p></span></p> <!--ExperienceTableView--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:13.5pt'> <td width=180 style='width:135.0pt;background:#E5ECF3;padding:0in 0in 0in 0in; height:13.5pt'> <p class=MsoNormal><a name=experiencetableview><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Experience</span></span></a><span style='mso-bookmark: experiencetableview'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:experiencetableview'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="#top" alt="BACK TO TOP"><span style='color: #0066CC'>BACK TO TOP</span></a><o:p></o:p></span></b></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellpadding=0 style='mso-cellspacing: 1.5pt;mso-yfti-tbllook:1184'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=228 style='width:171.0pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Job Title<o:p></o:p></span></b></p> </td> <td width=150 style='width:112.5pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company<o:p></o:p></span></b></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Experience<o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt .75pt .75pt'><ExperienceTitle> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Desktop/Network Support Analyst <o:p></o:p></span></p> </ExperienceTitle></td> <td style='padding:.75pt .75pt .75pt .75pt'><Company> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Fannie Mae<o:p></o:p></span></p> </Company></td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>- Present<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--EducationTableView--><!--SkillsTableView--><!--Summary Section--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format" xmlns:m="http://schemas.monster.com/Monster"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:15.0pt'> <td width="100%" style='width:100.0%;padding:0in 0in 0in 0in;height:15.0pt'></td> </tr> <tr style='mso-yfti-irow:1'> <td style='background:#E5ECF3;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:13.5pt'> <td width=180 style='width:135.0pt;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal><a name=summary><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Additional Info</span></span></a><span style='mso-bookmark: summary'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:summary'></span> <td style='padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="#top" alt="BACK TO TOP"><span style='color: #0066CC'>BACK TO TOP</span></a><o:p></o:p></span></b></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in' id=tdResumeSummaryTable> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right:337.5pt'> <td style='padding:0in 0in 0in 0in'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Desired Salary/Wage:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>20.00 - 25.00 <CurrencyName>USD</CurrencyName> <SalaryType MessageID="73247">yr</SalaryType> <o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:4'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Current Career Level:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Experienced (Non-Manager)<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:6'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:7'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Years of relevant work experience:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>2+ to 5 Years<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:8;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:9'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:10'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Date of Availability:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'><AvailableTime MessageID="71204"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Immediately<o:p></o:p></span></p> </AvailableTime></td> </tr> <tr style='mso-yfti-irow:11;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:12'> <td style='padding:0in 0in 0in 0in'><!--WorkStatus--></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:13'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Work Status:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'><Country MessageID="42174"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US</Country> - <Status MessageID="70380">I am authorized to work in this country for any employer.<o:p></o:p></span></p> </Status></td> </tr> <tr style='mso-yfti-irow:14;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:15'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:16'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Active Security Clearance:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>None<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:17;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:18'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:19'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US Military Service:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:20;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:21'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:22'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Citizenship:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US citizen<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:23;mso-yfti-lastrow:yes;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> </table> </div> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <!--Placeholder to prevent single table tag for both closing and opening, which does not render correctly in browser--> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'><!--TargetJob--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Job:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Job Title:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Desktop/Network Support Analyst <o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Desired Job Type:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Employee<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:5;mso-yfti-lastrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Desired Status:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Full-Time<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:0in 0in 0in 0in'><!--TargetCompany--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Company:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company Size:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'><CompanySize MessageID="-1" /></td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Industry:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'><Industry MessageID="181175"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Computer/IT Services<o:p></o:p></span></p> </Industry></td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:5;mso-yfti-lastrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Occupation:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>IT/Software Development<o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:0in;text-indent:-.25in;mso-list:l2 level1 lfo3; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:8.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Desktop Service and Support<o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:0in;text-indent:-.25in;mso-list:l2 level1 lfo3; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:8.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Enterprise Software Implementation &amp; Consulting<o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:0in;text-indent:-.25in;mso-list:l2 level1 lfo3; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:8.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Network and Server Administration<o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:0in;text-indent:-.25in;mso-list:l2 level1 lfo3; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:8.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>General/Other: IT/Software Development<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:3;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'><!--Locations--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <!--Placeholder to prevent single table tag for both closing and opening, which does not render correctly in browser--> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Locations:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Selected Locations:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US-TX-Dallas<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Relocate:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>No<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:5'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Willingness to travel:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Up to 25% travel<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> </tr> </table> </td> </tr> </table> </div> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Language--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Languages:<o:p></o:p></span></b></p> </td> <td width=150 valign=top style='width:112.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Languages</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=300 valign=top style='width:225.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Proficiency Level</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'></td> <td width=150 valign=top style='width:112.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>English<o:p></o:p></span></p> </td> <td width=300 valign=top style='width:225.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Fluent<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'></td> <td width=150 valign=top style='width:112.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Urdu<o:p></o:p></span></p> </td> <td width=300 valign=top style='width:225.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Fluent<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Reference--><!--CustomFields--><!--ResumeNotes--><!--UploadedDocComment--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <div class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'> <hr size=1 width="100%" align=center> </span></div> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p>&nbsp;</o:p></span></p> </div> </body> </html>