㰀瀀㸀㰀猀琀爀漀渀最㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀䐀愀琀愀
and Voice Communications TechnicianResponsibilities:
㰀瀀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀䤀 挀爀攀愀琀攀搀Ⰰ
maintained, and administered data and voice networks for over 50 locations on 琀栀攀 爀愀渀最攀⸀ 吀栀椀猀 椀渀挀氀甀搀攀搀 洀愀欀椀渀最 挀愀戀氀攀猀 ⠀匀椀渀最氀攀ⴀ洀漀搀攀 愀渀搀 䴀甀氀琀椀ⴀ洀漀搀攀 䘀椀戀攀爀Ⰰ 吀Ⰰ
DS3, RG58, RG59, and Ethernet) for every device and location. I was also 爀攀猀瀀漀渀猀椀戀氀攀 昀漀爀 琀爀漀甀戀氀攀猀栀漀漀琀椀渀最 愀渀搀 爀攀瀀愀椀爀椀渀最 瘀椀搀攀漀Ⰰ 爀愀搀椀漀Ⰰ 愀渀搀 搀愀琀愀 瀀爀漀戀氀攀洀猀
with all communications equipment on the range. I set up both new and 琀攀洀瀀漀爀愀爀礀 猀椀琀攀猀 琀漀 琀栀攀 渀攀琀眀漀爀欀 愀渀搀 猀甀瀀瀀氀椀攀搀 琀栀攀洀 眀椀琀栀 琀栀攀 攀焀甀椀瀀洀攀渀琀 琀栀愀琀 眀愀猀
needed. 㰀瀀㸀㰀猀琀爀漀渀最㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀匀礀渀攀挀琀椀挀
Solutions Inc, Ridgecrest, CA February 2006-May 2007Small 䌀漀洀瀀甀琀攀爀 匀甀瀀瀀漀爀琀 ⼀ 一攀琀眀漀爀欀 ⼀ 䄀嘀 吀攀挀栀渀椀挀椀愀渀㰀⼀猀瀀愀渀㸀㰀⼀猀琀爀漀渀最㸀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀刀攀猀瀀漀渀猀椀戀椀氀椀琀椀攀猀㨀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
I managed 猀攀爀瘀攀爀猀 漀渀 洀甀氀琀椀瀀氀攀 氀攀最愀挀礀 渀攀琀眀漀爀欀猀 戀漀琀栀 挀氀愀猀猀椀昀椀攀搀 愀渀搀 甀渀挀氀愀猀猀椀昀椀攀搀Ⰰ
maintained system security on servers and local users computers to make sure 琀栀攀礀 眀攀爀攀 䤀䄀嘀䄀 挀漀洀瀀氀椀愀渀琀⸀ 䤀 䈀愀挀欀攀搀 甀瀀 愀渀搀 爀攀猀琀漀爀攀搀 猀礀猀琀攀洀猀 甀猀椀渀最 䈀愀挀欀 唀瀀 䔀砀攀挀
10. I was also responsible for troubleshooting and repairing computer 瀀爀漀戀氀攀洀猀 眀椀琀栀 猀漀昀琀眀愀爀攀Ⰰ 栀愀爀搀眀愀爀攀Ⰰ 瀀攀爀洀椀猀猀椀漀渀猀Ⰰ 愀渀搀 挀漀渀渀攀挀琀椀瘀椀琀礀⸀ 䤀 猀攀琀甀瀀 愀渀搀
configured VTC and AV units for conferences and presentations. I created 甀猀攀爀猀Ⰰ 猀栀愀爀攀搀 昀漀氀搀攀爀猀Ⰰ 愀渀搀 渀攀琀眀漀爀欀 搀爀椀瘀攀猀 昀漀爀 瀀攀爀猀漀渀渀攀氀 漀渀 洀愀渀礀 漀昀 琀栀攀 氀攀最愀挀礀
networks and Connected legacy and base networks to work together.
㰀瀀㸀㰀猀琀爀漀渀最㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀唀渀椀琀攀搀
States Air Force, Tucson, AZ June 2003-December 2005Small 䌀漀洀瀀甀琀攀爀 匀甀瀀瀀漀爀琀 ⠀䠀攀氀瀀 䐀攀猀欀 ⼀ 䌀漀洀瀀甀琀攀爀Ⰰ 一攀琀眀漀爀欀 吀攀挀栀渀椀挀椀愀渀⤀㰀⼀猀瀀愀渀㸀㰀⼀猀琀爀漀渀最㸀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀刀攀猀瀀漀渀猀椀戀椀氀椀琀椀攀猀㨀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
I managed 琀爀漀漀瀀猀Ⰰ 猀挀栀攀搀甀氀攀猀Ⰰ 琀爀愀椀渀椀渀最Ⰰ 愀渀搀 甀瀀搀愀琀攀猀 最椀瘀攀渀 琀漀 琀栀攀 挀漀洀洀愀渀搀攀爀⸀ 䤀 眀愀猀
responsible for troubleshooting network, server, and computer problems over 琀栀攀 瀀栀漀渀攀 愀渀搀 椀渀 琀栀攀 昀椀攀氀搀⸀ 䤀 匀攀琀甀瀀 愀渀搀 洀愀椀渀琀愀椀渀攀搀 琀栀攀 渀攀琀眀漀爀欀 昀漀爀 琀栀攀 䨀漀椀渀琀
Red Flag and Blue Flag projects. I maintained IAVA compliance and all servers 愀渀搀 眀漀爀欀猀琀愀琀椀漀渀猀⸀ 䤀 猀攀琀甀瀀 猀攀爀瘀攀爀猀Ⰰ 猀眀椀琀挀栀攀猀Ⰰ 愀渀搀 爀漀甀琀攀爀猀 琀漀 戀攀 甀猀攀搀 椀渀 琀栀攀
field for deployable communications, opened tickets using Remedy, trained 琀爀漀漀瀀猀 椀渀 猀攀爀瘀攀爀 愀渀搀 渀攀琀眀漀爀欀 愀搀洀椀渀椀猀琀爀愀琀椀漀渀 愀猀 眀攀氀氀 愀猀 椀渀 栀愀爀搀眀愀爀攀 愀渀搀
software support. I was also responsible for supporting the network and 挀漀洀瀀甀琀攀爀 瀀爀漀戀氀攀洀猀 漀昀 搀攀瀀氀漀礀攀搀 甀渀椀琀猀 愀爀漀甀渀搀 琀栀攀 眀漀爀氀搀 椀渀挀氀甀搀椀渀最 猀攀瘀攀渀 琀攀渀攀琀
units in South America.
㰀瀀㸀㰀猀琀爀漀渀最㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀唀渀椀琀攀搀
States Air Force, Mildenhall AFB, United Kingdom June 2002-June 2003Small 䌀漀洀瀀甀琀攀爀 匀甀瀀瀀漀爀琀 ⠀䈀愀猀攀 䰀攀瘀攀氀 䌀漀洀瀀甀琀攀爀 吀攀挀栀渀椀挀椀愀渀⤀㰀⼀猀瀀愀渀㸀㰀⼀猀琀爀漀渀最㸀㰀猀瀀愀渀
style='font-size:8.5pt;font-family:"Arial","sans-serif"'> 㰀瀀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀刀攀猀瀀漀渀猀椀戀椀氀椀琀椀攀猀㨀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
I was a 䈀愀猀攀 䰀攀瘀攀氀 吀攀挀栀渀椀挀椀愀渀Ⰰ 瀀甀琀 椀渀 挀栀愀爀最攀 漀昀 琀爀愀椀渀椀渀最 愀渀搀 洀愀渀愀最椀渀最 愀氀氀 猀洀愀氀氀
computer technicians for every squadron. I was responsible for the 洀愀椀渀琀攀渀愀渀挀攀 漀昀 㜀 ⬀ 搀攀瘀椀挀攀猀 椀渀挀氀甀搀椀渀最 愀氀氀 挀漀洀瀀甀琀攀爀猀Ⰰ 瀀爀椀渀琀攀爀猀Ⰰ 倀䐀䄀✀猀Ⰰ 昀愀砀
and copy machines. I was Dell computer and HP Printer certified. I was 爀攀猀瀀漀渀猀椀戀氀攀 昀漀爀 匀瀀椀渀渀椀渀最 甀瀀 琀栀攀 䐀攀昀攀渀猀攀 䴀攀猀猀愀最椀渀最 匀礀猀琀攀洀 ⠀䐀䴀匀⤀ 眀栀攀渀 琀栀攀 䄀椀爀
Force started using the Common Access Card (CAC) system and updating all 猀礀猀琀攀洀猀 猀攀挀甀爀椀琀礀 愀挀爀漀猀猀 琀栀攀 戀愀猀攀⸀ 䤀 愀氀猀漀 爀攀洀漀琀攀氀礀 洀愀渀愀最攀搀 甀瀀搀愀琀攀猀 愀渀搀 瀀愀琀挀栀攀猀
using Microsoft SMS to push patches and anti-virus updates.
㰀瀀㸀㰀猀琀爀漀渀最㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀唀渀椀琀攀搀
States Air Force, Mildenhall AFB, United Kingdom March 2002-June 2002Small 䌀漀洀瀀甀琀攀爀 匀甀瀀瀀漀爀琀 ⠀䠀攀氀瀀 䐀攀猀欀⤀㰀⼀猀瀀愀渀㸀㰀⼀猀琀爀漀渀最㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀
font-family:"Arial","sans-serif"'> 㰀瀀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀刀攀猀瀀漀渀猀椀戀椀氀椀琀椀攀猀㨀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
I worked as 愀 栀攀氀瀀搀攀猀欀 琀攀挀栀渀椀挀椀愀渀 琀愀欀椀渀最 挀愀氀氀猀 愀渀搀 琀爀漀甀戀氀攀猀栀漀漀琀椀渀最 瀀爀漀戀氀攀洀猀 漀瘀攀爀 琀栀攀
phone as well as opening tickets using Remedy for the small computer support 琀攀挀栀渀椀挀椀愀渀猀⸀ 䤀 挀爀攀愀琀攀搀 漀瀀攀爀愀琀椀渀最 瀀爀漀挀攀搀甀爀攀猀 昀漀爀 琀栀攀 栀攀氀瀀搀攀猀欀 愀猀 眀攀氀氀 愀猀 琀栀攀
helpdesk troubleshooting manual used for training all helpdesk technicians. I 眀愀猀 爀攀猀瀀漀渀猀椀戀氀攀 昀漀爀 琀爀愀椀渀椀渀最 愀氀氀 渀攀眀 愀渀搀 攀砀椀猀琀椀渀最 栀攀氀瀀搀攀猀欀 琀攀挀栀渀椀挀椀愀渀猀 搀甀攀 琀漀
the fact that I was the only one that had experience as a helpdesk 琀攀挀栀渀椀挀椀愀渀⸀ 䤀 洀漀渀椀琀漀爀攀搀 琀栀攀 渀攀琀眀漀爀欀 栀攀愀氀琀栀 甀猀椀渀最 䠀倀 伀瀀攀渀 嘀椀攀眀⸀ 䤀 愀氀猀漀 吀爀愀挀欀攀搀
the status of tickets using Remedy and created reports of calls taken, 琀椀挀欀攀琀猀 漀瀀攀渀攀搀Ⰰ 琀椀挀欀攀琀猀 挀氀漀猀攀搀Ⰰ 琀椀挀欀攀琀猀 甀瀀搀愀琀攀搀Ⰰ 愀渀搀 渀攀琀眀漀爀欀 栀攀愀氀琀栀 昀漀爀 琀栀攀
commander.
㰀瀀㸀㰀猀琀爀漀渀最㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀唀渀椀琀攀搀
States Air Force, Mildenhall AFB, United Kingdom June 2000-March 2002Network 䄀搀洀椀渀椀猀琀爀愀琀漀爀㰀⼀猀瀀愀渀㸀㰀⼀猀琀爀漀渀最㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀瀀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀䤀 戀甀椀氀琀 愀氀氀
the servers on the network (52). This included the PDC, Four BDC, eight 攀砀挀栀愀渀最攀 㔀⸀㔀 猀攀爀瘀攀爀猀 氀愀琀攀爀 甀瀀最爀愀搀攀搀 琀漀 攀砀挀栀愀渀最攀 ㈀ Ⰰ 琀眀漀 一漀爀琀漀渀 䄀渀琀椀ⴀ瘀椀爀甀猀
servers, SQL Server, two SMS Servers, Remedy Server, Two Veritas Back Up Exec 匀攀爀瘀攀爀猀Ⰰ 㤀 昀椀氀攀 猀攀爀瘀攀爀猀Ⰰ 吀攀渀 搀椀猀愀猀琀攀爀 爀攀挀漀瘀攀爀礀 猀攀爀瘀攀爀猀Ⰰ 琀栀爀攀攀 刀攀洀漀琀攀 䄀挀挀攀猀猀
Servers, SIPR PDC, two SIPR BDC, four SIPR Exchange 5.5 servers, two SIPR 嘀攀爀椀琀愀猀 䈀愀挀欀 唀瀀 䔀砀攀挀 猀攀爀瘀攀爀猀⸀ 䤀 愀氀猀漀 挀爀攀愀琀攀搀 甀猀攀爀猀 愀渀搀 洀愀渀愀最攀搀 瀀攀爀洀椀猀猀椀漀渀猀
for all users, groups, mailboxes, files, and folders. I pushed all software 愀渀搀 甀瀀搀愀琀攀猀 琀漀 甀猀攀爀猀 椀渀 琀栀攀 渀攀琀眀漀爀欀 甀猀椀渀最 䴀匀 匀䴀匀Ⰰ 戀愀挀欀攀搀 甀瀀 愀渀搀 爀攀挀漀瘀攀爀攀搀 愀氀氀
file servers, exchange servers, and domain controllers. I used Norton 䄀渀琀椀ⴀ嘀椀爀甀猀 琀漀 猀挀愀渀 椀渀挀漀洀椀渀最 洀愀椀氀Ⰰ 漀甀琀最漀椀渀最 洀愀椀氀Ⰰ 愀渀搀 昀椀氀攀猀 漀渀 琀栀攀 猀攀爀瘀攀爀猀⸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀瀀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀䔀砀琀攀渀猀椀瘀攀
training through the military, able to provide records and certifications if 爀攀焀甀攀猀琀攀搀⸀㰀漀㨀瀀㸀㰀⼀漀㨀瀀㸀㰀⼀猀瀀愀渀㸀㰀⼀瀀㸀
㰀瀀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀✀㸀刀攀昀攀爀攀渀挀攀猀
are available upon request. 㰀⼀搀椀瘀㸀
㰀⼀琀爀㸀
㰀瀀 挀氀愀猀猀㴀䴀猀漀一漀爀洀愀氀㸀㰀戀㸀㰀猀瀀愀渀 猀琀礀氀攀㴀✀昀漀渀琀ⴀ猀椀稀攀㨀㠀⸀㔀瀀琀㬀昀漀渀琀ⴀ昀愀洀椀氀礀㨀∀䄀爀椀愀氀∀Ⰰ∀猀愀渀猀ⴀ猀攀爀椀昀∀㬀
mso-fareast-font-family:"Times New Roman"'>Date of Availability: 㰀⼀琀搀㸀